Samsung iDCS 28D User Manual
Idcs keyset system
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USER GUIDE
SAMSUNG iDCS SYSTEMS
September 2003
Samsung Telecommunications America reserves the right without prior notice to revise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
TABLE OF CONTENTS
ADDING AN iDCS 14B KEY STRIP
..............................................................................13
Making an Outside Call ....................................................................14
Answering an Outside Call ................................................................14
Universal Answer ..............................................................................14
Recall/Flash ......................................................................................15
Busy Line Queuing with Callback ....................................................15
Canceling Callback............................................................................15
Calling Other Stations........................................................................16
Answering Intercom Calls..................................................................16
Answer Modes ..................................................................................16
Busy Station Callback ......................................................................17
Busy Station Camp-on ......................................................................17
Calling Your System Operator ..........................................................18
Holding Calls................................................................................19-20
Transferring Calls ........................................................................20-21
Transfer with Camp-On......................................................................21
Transfer to Voice Mail ........................................................................21
Call Waiting ........................................................................................21
Conference Calls ..............................................................................22
..........................................................1
..........................2-10
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Table of Contents
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Summary of Contents for Samsung iDCS 28D
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Page 1: Table Of Contents
Samsung Telecommunications America reserves the right without prior notice to revise infor- Transfer to Voice Mail ................21 mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- Call Waiting ..................21... - Page 2 Forwarding Calls ................23–25 Executive/Secretary Hotline ..............38 Call Pickup ..................25 Group Listening ................39 My Group Pickup ................26 Account Codes ..................39 Privacy Release ................26 Locking Your Keyset ................40 Manual Signalling ................40 NETWORK FORWARDING Off-Hook Voice Announce ............40–41 Call Forward Unconditional ..............27 OHVA Block ..................41 OHVA Reject ..................42 Call Forward Busy ................27 In Group/Out of Group ..............42...
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Page 3: About This Book
SVMi-4 Flow Chart ................63 way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users. These are noted throughout this guide. -
Page 4: Things You Should Know
Your outside calls will light green on your keyset and red on other keysets. THINGS YOU SHOULD KNOW You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.”... -
Page 5: Idcs Keyset
28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the 32 CHARACTER DISPLAY Two lines with 16 characters each. - Page 6 iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR TERMINAL STATUS INDICATOR Used to provide your keyset status. Used to provide your keyset status. SOFT KEYS Used to acti- vate features...
- Page 7 iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other...
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Page 8: Assembling Your Keyset
KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of • Place the keyset face down on a flat surface. daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. -
Page 9: Adding A Keyset Daughterboard Module
ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment •... -
Page 10: Outside Calls
RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. -
Page 11: Intercom Calls
BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key, if programmed, or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. • Dial the extension number or group number. -
Page 12: Calling Your System Operator
CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- SYSTEM HOLD ber. • When you are connected to any call, press HOLD. The call will flash NOTE: If the Hot Keypad feature has been turned off, you must first lift the green at your keyset. -
Page 13: Transferring Calls
• If you do not answer this recall within a pre-programmed period of time, line when the called station hangs up or you can press TRANSFER to it will go to the system operator. return to the outside party. If you wish to send the call to another exten- sion without waiting for the first station to hang up, simply press anoth- CONSULTATION HOLD er DSS button. -
Page 14: Conference Calls
Finish the first call and hang up; the waiting call will ring. FORWARDING CALLS • Lift the handset or press the ANS/RLS key to answer. You may forward your calls to another station, group of stations or an exter- NOTE: Intercom calls will not go on Automatic Hold. nal telephone number. -
Page 15: Call Pickup
FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer To forward your phone when you activate DND. destination programmed, you may set both of these at the same time: • Dial 607 plus the extension number or group number. -
Page 16: My Group Pickup
MY GROUP PICKUP NETWORK FORWARDING If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need If you system is equipped with the iDCS 500 LE version of software or to dial the desired group number. -
Page 17: Dialing Features
1. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKER key before you begin dialing. 8D KEYSET DEFAULT PROGRAMMING 2. Redial does not apply to intercom calls. KEYS LAYOUT 28D KEYSET 18D KEYSET VOLUME DEFAULT PROGRAMMING Transfer... -
Page 18: Manual Retry With Redial
MANUAL RETRY WITH REDIAL NOTES: 1. If you make another call, auto-redial is canceled. [iDCS 500 L VERSION] 2. To cancel a retry, lift and replace the handset. While you are on an outside call listening to a busy signal and you want to PULSE TO TONE CHANGEOVER redial the same number dialed. -
Page 19: Paging And Messaging
MEET ME PAGE PAGING AND MESSAGING • Lift the handset. • Press the Meet Me Page (MMPG) key or dial 54. MAKING AN INTERNAL PAGE • Dial the desired zone number. • After the attention tone, instruct the paged person to dial 56. To make an announcement through the keyset speakers: •... -
Page 20: Returning Messages
To retrieve an automatically parked call: • Your MESSAGE light will turn off when all messages have been re- turned. • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK NOTES: key, press it and dial the announced orbit number. -
Page 21: Convenience Features
ESTABLISHED CALL PICKUP CONVENIENCE FEATURES [iDCS 500 L/LE VERSION] To pick up an established call in progress at a single line extension con- DO NOT DISTURB nected to a computer modem on your PC. Use this feature when you want to block calls to your keyset. •... -
Page 22: Executive/Secretary Hotline
ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: •... -
Page 23: Locking Your Keyset
LOCKING YOUR KEYSET When you receive an OHVA and secure OHVA is ON, you will hear the announcement in the handset receiver, if you are using the handset. If You can lock your keyset to control misuse of your phone while you are secure OHVA is OFF then you will hear the announcement on the speaker, away. -
Page 24: Ohva Reject
While you are out of the group, your station passcode. This feature only applies if there is a Samsung Voice you can receive calls to your extension number but not calls to the group Mail card installed in the system and your keyset has a programmed AME number. -
Page 25: Set Answer Mode (Intercom)
SET ANSWER MODE (INTERCOM) light is lit will cause the keyset to return to handset mode and the light will go out. You can receive internal calls in one of three modes (see Answering Intercom HOT KEYPAD Calls under Intercom Calls for descriptions): •... -
Page 26: Auto Answer Co Calls
AUTO ANSWER CO CALLS SECURE OHVA [iDCS 500 L/LE VERSION ONLY] This option will allow CO calls that directly ring your phone to auto answer. This option allows you to receive OHVA calls via the speaker while you are When a CO call arrives at your station and this option set for ON your phone on the handset. -
Page 27: Display Features
CALL LOG DISPLAY FEATURES [iDCS 500 with a LAN board installed & iDCS 100 Enhanced Version] To view the outside numbers that you dialed, press the LOG key. See your INTERACTIVE DISPLAY KEYS system administrator to determine the amount assigned to your station, up to 50 numbers. -
Page 28: Call Duration Timer
CALL DURATION TIMER • Dial the alarm number 1, 2 or 3. • Dial the time you want the alarm to go off. Enter the time as HHMM The system can be set to automatically time outside calls. A few seconds (hours and minutes) using the 24 hour clock. -
Page 29: Personal Speed Dial Names
PERSONAL SPEED DIAL NAMES LCR WITH CLEAR Each personal speed dial number can have an 11 character name assigned When you are making an outside call using LCR and dial an incorrect digit, to it. This name is used to select the speed dial bin when you are dialing by you can press the CLEAR soft key to reenter the telephone number. -
Page 30: Text Messaging
TEXT MESSAGING Dial 205 [iDCS 500 L/LE VERSION ONLY] This feature allows two digital keyset users to respond to each other with 205:busy OHVA CAMP ON preprogrammed messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. -
Page 31: Caller Id
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are CALLER ID resources in the iDCS system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your WHAT IS CALLER ID? display. -
Page 32: Viewing The Next Caller Id Call
VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, If you are informed that an incoming call is on hold or has been parked for you can press the NEXT key to display the Caller ID information associated you, you may view the Caller ID information before you retrieve the call. -
Page 33: With Keyset
Press SCROLL and then press STORE to save this number in a person- iDCS 64 BUTTON MODULE al speed dial bin. NOTES: WITH KEYSET 1. Each keyset defaults with ten review bins. Please see your system ad- ministrator to determine the number of bins assigned to your keyset. The 64 button module is used when you need more programmable keys 2. -
Page 34: Svmi-4 / Svmi-8
SVMi-4 FLOW CHART SVMi-4 / SVMi-8 1 and 3 - While Listening to Messages This section describes how to setup your mailbox, and how to use the vari- 2 - While Recording Messages Play Messages Previous Message ous mailbox owner features. Please review this section carefully before you Review Recording Save Messages Discard Messages... -
Page 35: Svmi-8 Telephone Keypad Interface
SVMi-8 TELEPHONE KEYPAD INTERFACE... -
Page 36: Accessing Your Mailbox
ACCESSING YOUR MAILBOX GETTING STARTED Using your new mailbox is as simple as following a few simple spoken Outside Callers instructions. First time users should read this section as a tutorial. The first • Dial the phone number that will be answered by the SVM. The main things to should do are: greeting will answer. -
Page 37: Listening To Old Or New Messages
PLAY OPTIONS Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. EXIT TO AUTO ATTENDANT Move to the next message. This does not Save or Discard the current PERSONAL SERVICES message - it is retained as new. -
Page 38: Access Manager
Schedule Future Delivery [SVMi-8 ONLY] nal number. This is useful if you are frequently traveling or changing the Send a Copy to Someone Else number where you can be reached. # Save the Recording When Follow Me is activated, the transfer will be supervised. This means that if the call is not answered at the destination it will be recalled to the Setting Message Attributes [SVMi-8 ONLY]... -
Page 39: Personal Greetings
active the SVMi-8 will play your primary, No Answer greeting during the Busy Greeting day and your Night greeting during the night. Used when talking to someone on your extension or the telephone at Pause / Resume your Designated Location. Play Current Options (Access Profile) [SVMi-8 ONLY] This option is available only if the Administrator has assigned you the 'Busy Greeting' feature. -
Page 40: Mailbox Administration
Note: If you record only the greeting assigned to the No-Answer Call Pager Notification Coverage Condition, then that greeting will play to callers for all Call When this function is activated, the SVM will call your beeper service Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected and notify you after each message is left in your voice mailbox. -
Page 41: Message Broadcast
Auto Play Message Information [SVMi-8 ONLY] Stored Numbers If this option is enabled, the date, time and sender’s name will be played Allows you to enter up to 9 stored phone numbers. The first five of these automatically before each message. If this is disabled, the information are used in the 'Find Me' feature, but any of them can be easily dialed must be requested manually by pressing '00'. -
Page 42: Personal Administration Settings
PERSONAL ADMINISTRATION SETTINGS KEYSET USER FEATURES The following options are available if you have a display keyset. They This menu allows you to make changes, that are rarely changed. Use these require setup by the System Administrator. when you initially set up your mailbox. You probably will not need them after that. -
Page 43: Shortcuts
AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. -
Page 44: Personal Speed Dial Numbers
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...