Troubleshooting - Kenmore 767. 8505 Use & Care Manual

Most cooking problems often are caused by little things that you can find and fix without tools of any
kind. Check the lists below and
If you still need
help, call Sears Service at 1-800-4-MY-HOME
MICROWAVE OVEN DOES NOT WORK
PROBLEM
Nothing works.
The microwave oven will
not run.
COOKING TIMES
PROBLEM
Food is not
cooked enough.
The display shows a time
counting down but the
oven is not cooking.
TURNTABLE
PROBLEM
The turntable will not turn.
TONES
PROBLEM
You do not hear the
programming or
end-of-cycle tone.
32

Troubleshooting

before calling for assistance or service.
CAUSE
• The power supply cord is not plugged into a grounded 3 prong
outlet. (See the "Electrical Requirements" section on page and the
"Electrical Connection" section on Page )
• A household fuse has blown or a circuit breaker has tripped.
• The electric company has had a power failure.
• You are using the oven as a timer. Touch STOP to cancel
the Kitchen Timer.
• The door is not firmly closed and latched.
• You did not touch START.
• You did not follow directions exactly.
• An operation that you set earlier is still running. Touch STOP to cancel
that operation.
CAUSE
• The electric supply to your home or wall outlets is low or lower than
normal. Your electric company can tell you if the line voltage is low.
Your electrician or service technician can tell you if the outlet
voltage is low.
• The cook power is not at the recommended setting. Check the chart on
Page
18.
• Refer to Cooking Tip chart.
• The oven door is not closed completely.
• You have set the controls as a Kitchen Timer. Touch STOP to cancel the
Kitchen Timer.
CAUSE
• The turntable is not correctly in place or the turntable could be in the
turntable "OFF" mode. The glass plate should be correct-side up and
sitting firmly on the center shaft.
• The support is not operating correctly. Remove the turntable and
restart the oven. If the support still does not move, call Sears Service
at 1-800-4-MY-HOME . Cooking without the turntable can give you
poor results.
CAUSE
• You have not entered the correct command.
.
8.
6