Telephone technical support
Installation and configuration support through the IBM HelpCenter® will be withdrawn or
made available for a fee, at IBM's discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step installation assistance, are
available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
Proof of purchase
Computer manufacturer, model, serial number (if IBM), and manual
Exact wording of the error message (if any)
Description of the problem
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you
through the problem during the call.
For the support telephone number and support hours by country, refer to the following table. If
the number for your country or region is not listed, contact your IBM reseller or IBM marketing
representative. Response time may vary depending on the number and nature of the calls
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A.and Puerto Rico
All other countries and regions
Go to http://www.ibm.com/pc/support/,
and click Support Phone List.