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SAFE Security Alarm System Operation Manual

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Summary of Contents for SAFE Security Alarm System

  • Page 2: Table Of Contents

    SAFE Security Alarm System Operations Manual SAFE SECURITY ALARM SYSTEM OPERATIONS MANUAL TABLE OF CONTENTS Welcome to SAFE ........................... 3 About SAFE ............................. 4 SAFE Security Corporate Offices ......................4 Billing and Payment Options ......................5 How a Security System Works ....................... 7 Alarm System Testing ..........................

  • Page 3: Welcome To Safe

    SAFE, plus the operation and general service of your security alarm system. Keep it handy for you will also find helpful information about your monitoring service, what to do about false alarms and who to call if your system needs service.

  • Page 4: About Safe

    SAFE has been providing security alarm monitoring and customer service since 1988. We are your alarm company and we are responsible for providing monitoring and service for your alarm system. If your system ever needs service, just call us at (800) 669-7779. If we can’t solve your issue over the telephone, we will dispatch a local, licensed security professional who is a member of our national network of SAFE Authorized Service Providers.

  • Page 5: Billing And Payment Options

    SAFE Security Alarm System Operations Manual BILLING New customers: Starting with your next regular billing, SAFE will be invoicing your account. Please review the payment options below. At any time, if you wish to change to SAFEPay, our convenient automatic payment option, you may do so easily and securely online at www.safesecurity.com.
  • Page 6 MasterCard, Discover or American Express credit card. Billing Address Differs from Premise Address You may choose to have your bill sent to an address different from the alarm system location. Contact SAFE to let us know of a change in the billing address.

  • Page 7: How A Security System Works

    Each alarm owner can dictate how we should respond and we will notify the police or fire authorities for you if required. The alarm system monitors its own system status and can alert us to maintenance and other issues that may require attention.
  • Page 8 My phone goes dead and cuts me off at the same time every day. Could the alarm system be causing this? Yes. Many systems are programmed to communicate with the monitoring station at the same time every day or once a week.

  • Page 9: Alarm System Testing

    Testing your alarm system is important! Monthly testing of your alarm system is essential to ensure its proper function. There are two types of tests to perform: testing signals within your home and testing the signal from your home to the central monitoring station.

  • Page 10: Alarm System Maintenance

    SAFE Security Alarm System Operations Manual ALARM SYSTEM MAINTENANCE There are parts of your alarm system that you can easily maintain to ensure optimal operation. Typically, this maintenance can be done quickly and does not require a service technician. If in doubt, contact SAFE.

  • Page 11: False Alarms

    Powering down your system? An alarm system should only be powered down as a last resort to reset the system or if major remodeling is being done. To power down the system, unplug the panel transformer from its outlet. Sometimes, there is a screw securing the transformer to the outlet that needs to be removed.

  • Page 12: Frequently Asked Questions

    SAFE as soon as possible. FREQUENTLY ASKED QUESTIONS Do I need to have a permit for my alarm system? Certain city, county and state agencies governing the area of your monitored location may have enacted ordinances or laws that require you to register your alarm or obtain an alarm permit or license.
  • Page 13 Also refer to the SAFE website at www.safesecurity.com for helpful information regarding general security, child safety, fire emergency and disaster preparedness. IMPORTANT Be sure to test your alarm system monthly. (see page 9) Check with your local police department or governing agency to determine whether a permit requirement is applicable to your area.

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