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Tainet IPBX 230 User Manual

Multi-service ip pbx
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USER'S MANUAL
Multi-Service IP PBX
IPBX 230
Headquarters:
No. 25, Alley 15, Lane 120,
Version: 1.1
Sec. 1. Nei-Hu Rd,
Date: 2006/11/07
Taipei 114, Taiwan
P/N: 0700800096
TEL: 886-2-26583000
FAX: 886-2-26583232
Beijing Branch:
3F, A Building,
113 Zhi Chun Lu,
HaiDian District,
Beijing, China
Zip Code: 100086
TEL: 86-10-62522081~87
FAX: 86-10-62522077

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Summary of Contents for Tainet IPBX 230

  • Page 1 USER'S MANUAL Multi-Service IP PBX IPBX 230 Headquarters: No. 25, Alley 15, Lane 120, Version: 1.1 Sec. 1. Nei-Hu Rd, Date: 2006/11/07 Taipei 114, Taiwan P/N: 0700800096 TEL: 886-2-26583000 FAX: 886-2-26583232 Beijing Branch: 3F, A Building, 113 Zhi Chun Lu,...
  • Page 3 IPBX 230 User’s Manual TAINET IPBX 230 Administration Guidelines Version 1.5 Beta 2 (build 0553)
  • Page 5 Tainet Communication System Corporation. TAINET is a registered trademark, and IPBX 230 is a trademark of Tainet Communication System Corporation. Other product names mentioned in this manual are used for identification purposes only and may be trademarks or trademarks of their respective companies.

  • Page 6: About This Manual

    This chapter describes how to configure system parameters used by TAINET IPBX 230. Chapter 3: Service Configuration This chapter describes details to configure various services built in the TAINET IPBX 230. Chapter 4: IP PBX Configuration This chapter introduces steps to provision the IP telephony part of the IP PBX.
  • Page 7 IPBX 230 User’s Manual Symbols Used in This Manual 3 types of symbols may be used throughout this manual. These symbols are used to advise the users when a special condition arises, such as a safety or operational hazard, or to present extra information to the users.

  • Page 8: Limited Warranty

    DISTRIBUTOR notifies TAINET of such defect within seven days after knowing of such defect, TAINET shall, for any Product that TAINET agrees is defective, at its option, supply a replacement part, request return of equipment to its plant for repair, or perform necessary repair at the equipment’s location.
  • Page 9 Software updates during the warranty period under this Agreement. TAINET has not been notified of any intellectual property rights or others which may be infringed by the Products or the promotion, marketing, sale (or resale), or servicing thereof in the Territory, but TAINET makes NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT THERETO.

  • Page 11: Table Of Contents

    IPBX 230 User’s Manual CONTENTS CHAPTER 1. OVERVIEW ..................17 ......................17 ENERAL ESCRIPTION ......................... 18 NSTALLATION CHAPTER 2. SYSTEM CONFIGURATION ............19 PBX S .......................... 19 YSTEM ..........................20 ETUP 2.2.1 System Time Zone..........................20 2.2.2 Real Time Clock (RTC) Setup......................20 WAN S ......................
  • Page 12 IPBX 230 User’s Manual 2.11 ..........................34 EBOOT CHAPTER 3. SERVICE CONFIGURATION ............35 NTP S .......................... 35 ERVICE 3.1.1 Enable NTP Service ......................... 35 3.1.2 Disable NTP Service ........................35 STUN S ........................36 ERVICE 3.2.1 Enable STUN Service ........................36 3.2.2 Disable STUN Service ........................
  • Page 13 IPBX 230 User’s Manual SIP T ....................62 RUNK ONFIGURATION 4.6.1 Add a SIP Trunk ..........................62 4.6.2 Edit a SIP Trunk ..........................62 4.6.3 Delete a SIP Trunk ........................... 62 FXO PSTN T ..................67 RUNK CONFIGURATION 4.7.1 Add a FXO PSTN Trunk........................67 4.7.2 Edit a FXO PSTN Trunk ........................
  • Page 14 IPBX 230 User’s Manual 5.10.1 Add a Memo Call ..........................89 5.10.2 Edit a Memo Call ..........................89 5.10.3 Delete Memo Call ..........................89 5.11 .................... 91 UTOMATIC ISTRIBUTION 5.11.1 Set Agent Login and Logout ......................91 5.11.2 Add an Agent or a Queue ......................... 91 5.11.3 Edit an Agent or a Queue .........................
  • Page 15 IPBX 230 User’s Manual FIGURES Figure 2-1 PBX Status ......................19 Figure 2-2 System Timezone Setup..................20 Figure 2-3 RTP Setup ......................20 Figure 2-4 On-board WAN Setup...................22 Figure 2-5 On-board LAN Setup ....................23 Figure 2-6 IP Route Table ......................25 Figure 2-7 DDNS Setup ......................26 Figure 2-8 Network QoS Setup....................27...
  • Page 16 IPBX 230 User’s Manual Figure 6-1 Settings Roadmap ....................100 Figure 6-2 Single side Setup topology .................101 Figure 6-3 Two Side Setup topology ..................103...
  • Page 17 IPBX 230 User’s Manual TABLES Table 2.9-1 Maintenance Description..................32 Table 3.5-1 IP PBX Service – Advance Settings ..............43 Table 4.1-1 User configuration Settings .................46 Table 4.2-1 Usergroup Configuration Settings ...............49 Table 4.3-1 ACC (Automatic Client Configuration) Settings ...........52 Table 4.3-2 Device Extension Configuration Settings ............54 Table 4.4-1 Digit Set and Wildcard Characters for Route Patterns ........57...

  • Page 19: Chapter 1. Overview

    DECT), voice-over-IP (VoIP) gateways, and PSTN network. Additional voice features such as conferencing, auto attendant, and voicemail are seamlessly enabled to all phones. TAINET IPBX 230 also provides Internet access to all LAN devices through Network Address Translation (NAT). TAINET IPBX 230 provides call control and media relay services to SIP clients and applications.

  • Page 20: Installation

    TAINET IPBX 230 has a built-in suite of voice applications for supplementary services, and no special-purpose hardware is required. Therefore, the total cost of ownership of a converged network enabled by TAINET IPBX 230 is lower than building separated infrastructures for legacy telephony network and data network.

  • Page 21: Chapter 2. System Configuration

    Chapter 2 System Configuration Chapter 2. System Configuration This section describes how to configure system parameters used by TAINET IPBX 230. The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web interface is at .

  • Page 22: Time Setup

    The Time Setup page allows administrator to configure time zone and date for TAINET IPBX 230. With correct time setup, functions such as IVR, worktime, and voicemail can present the actions at the right time. Select System -> Time Setup, and the current setting of time zone and date are displayed.

  • Page 23: On-Board Wan Setup

    On-board WAN Setup The WAN Setup page allows administrator to configure WAN network interface for TAINET IPBX 230. Select System -> On-board WAN Setup, and the current setting of WAN network interface are displayed, e.g. type, IP address etc. Unless the LAN Only is selected, you can choose one of the three options, Static IP, DHCP, and PPPoE for your configuration.

  • Page 24: Lan Only

    Chapter 2 System Configuration 2.3.4 LAN Only Select LAN Only to disable WAN IP settings but allow the configuration of default gateway and primary/secondary/third DNS servers. Figure 2-4 On-board WAN Setup...

  • Page 25: On-Board Lan Setup

    Figure 2-5 On-board LAN Setup Note: By default TAINET IPBX 230 grants IP addresses to LAN devices via DHCP, and translates those addresses into its WAN IP address for access beyond the LAN subnet. As a result, modifying the system LAN IP subnet must also change DHCP pool and LAN routing (if any) accordingly, and restart the IP PBX Service.

  • Page 26: Lan Routing

    Chapter 2 System Configuration LAN Routing To enable static routing among LAN subnets, enter network information and the IP address of the corresponding gateway in the IP PBX’s LAN. It is important to assure that the given gateway IP address sits in the IP PBX’s LAN. Each subnet requires an entry even multiple subnets share the same gateway, unless masking does the same.

  • Page 27: Figure 2-6 Ip Route Table

    Chapter 2 System Configuration Figure 2-6 IP Route Table Note: When reset the time 15 minutes later than the time showed in RTC Setup, the system will ask for re-login.

  • Page 28: Dynamic Dns Setup

    Chapter 2 System Configuration Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems. A popular work-around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway router (or IP PBX).

  • Page 29: Qos Setup

    Chapter 2 System Configuration QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN, the QoS Setup page offers three parameters to characterize the WAN link. The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed.

  • Page 30: Virtual Server

    Chapter 2 System Configuration Virtual Server You can configure TAINET IPBX 230 as a virtual server for remote users to access services such as the Web or FTP at your local site via Public IP Addresses. With proper settings, TAINET IPBX 230 can automatically redirect s inbound traffic from WAN to local servers configured with private IP addresses.

  • Page 31: Figure 2-9 Virtual Server Setup

    Chapter 2 System Configuration Figure 2-9 Virtual Server Setup...

  • Page 32: Maintenance

    Chapter 2 System Configuration Maintenance This page includes maintenance functions of IP PBX, including Storage Backup, SIP UA, CDR Log, System Event and Active Calls. 2.9.1 Storage Backup To back up internal main storage, click BACKUP, and follow the instructions to insert the USB connector of an external USB drive.

  • Page 33: System Events

    Chapter 2 System Configuration 2.9.4 System Events Event log includes reported events from following system services: NTP, DNS, DHCP and PPPoE. 2.9.5 Active Calls The Active Calls page shows current active calls. Columns Client and Party indicate the involved extensions or trunks of a call. State shows the state of a call, while Service gives the current action of the listed Client.

  • Page 34: Figure 2-10 Maintenance

    Chapter 2 System Configuration Figure 2-10 Maintenance Table 2.9-1 Maintenance Description Field Description Client Show the caller or callee’s extension number, port number, or SIP trunk ID. State Connected In the conversation. Ring The client is a caller and is ringing a callee. Ringing The client is a callee and is ringed by a caller.

  • Page 35: Firmware Upgrade

    Chapter 2 System Configuration 2.10 Firmware Upgrade The version of the running PBX firmware could be found in System -> Firmware Upgrade, incluse the Application firmware version and OS firmware version. To upgrade current firmware, click Browse to locate a release file obtained from the vendor, and click UPGRADE to have the latest version of PBX firmware.

  • Page 36: Reboot

    Chapter 2 System Configuration 2.11 Reboot By selecting System -> Reboot, you can reboot the machine by clicking YES. In case the software reboot fails, you can also press the hardware front panel Reset button. It is advised to shut down IP PBX system before a power-off. Figure 2-12 Reboot...

  • Page 37: Chapter 3. Service Configuration

    Chapter 3 Service Configuration Chapter 3. Service Configuration This section describes details to configure various services built in the TAINET IPBX 230. NTP Service Select Service -> NTP Service to specify a NTP server for network time synchronization. You can enable or disable NTP service at any time.

  • Page 38: Stun Service

    Chapter 3 Service Configuration STUN Service TAINET IPBX 230 has a built-in STUN client to solve NAT problems. Select Service -> STUN Service to specify a Simple Traversal of UDP through NATs (STUN) server for NAT traversal. You can enable or disable STUN Service at any time.

  • Page 39: Tftp Service

    Chapter 3 Service Configuration TFTP Service Select Service -> TFTP Service to view the current status of TFTP Service. You can enable or disable TFTP Service at any time. 3.3.1 Enable TFTP Service Click Enable, and then click APPLY to manage files, e.g. upload and download files to and from the IP PBX.
  • Page 40 Chapter 3 Service Configuration 3.3.1.3 Delete a Folder Click a directory of a folder in the Directory list. Click DELETE FOLDER. The deleted folder shall disappear from the Directory list. Note: A folder cannot be deleted if there is still file inside. 3.3.1.4 Download a File Click a directory in the Directory list.

  • Page 41: Disable Tftp Service

    Chapter 3 Service Configuration 3.3.2 Disable TFTP Service Click Disable, and then APPLY. Figure 3-3 TFTP Service...

  • Page 42: Dhcp Service

    Chapter 3 Service Configuration DHCP Service Select Service -> DHCP Service to view the current status of the DHCP Service. You can enable or disable the DHCP Service at any time. Note: If the IP PBX was shut down abnormally, Select Service -> DHCP Service and click APPLY, or Go to Service ->...

  • Page 43: Disable Dhcp Service

    Chapter 3 Service Configuration 3.4.1.2 Edit DHCP Range Click any pool name in the DHCP POOL list to see the settings on the right. Edit the settings. Click UPDATE to change the settings. 3.4.1.3 Delete DHCP Range Click any pool name in the DHCP POOL list. Click DEL.

  • Page 44: Ip Pbx Service

    Chapter 3 Service Configuration IP PBX Service In Service -> IP PBX Service, you can click the Service & Configuration tab to reload, backup, restore, restart or revert the IP PBX configuration, or click the Advance tab for the IP PBX parameters settings. 3.5.1 Service &...

  • Page 45: Advance

    Chapter 3 Service Configuration 3.5.1.4 Restart Click RESTART, and the IP PBX Service will restart completely. Currently active calls will be disconnected immediately. This function is rarely required unless the network setting has been changed, or the service operates abnormally without problematic configuration could be identified.
  • Page 46 Chapter 3 Service Configuration Field Description for RTP port range. Max/Default Guard and advertise SIP registration respectively. Expiration Time PBX Caller ID The default Caller ID for an unknown incoming call. Enable Video Select if there will be video clients registering to the system Codec Max Active Enter a number for registration admission control to limit...

  • Page 47: Chapter 4. Ip Pbx Configuration

    Chapter 4 IP PBX Configuration Chapter 4. IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX. Please note that reloading configuration is required in order to make new configuration effective. User Configuration A user is a logical entity in IP telephony, which associates extensions with a usergroup.

  • Page 48: Delete A User

    Chapter 4 IP PBX Configuration 4.1.3 Delete a User Select a Login ID. Click DEL. The deleted user shall disappear from the Login ID column. Figure 4-1 User Add Table 4.1-1 User configuration Settings Field Description Login ID A unique ID containing alphabets, numbers, and underscore only without spaces;...

  • Page 49: User Group Configuration

    Chapter 4 IP PBX Configuration User Group Configuration A usergroup is a logically grouping of users and their privileges. For instance, one could have couple of usergroups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, and Engineering, etc. Each usergroup associates with a set of PBX features and call routing scopes.

  • Page 50: Delete A User Group

    Chapter 4 IP PBX Configuration 4.2.3 Delete a User Group Select a Group ID. Click DEL. The deleted usergroup shall disappear from the Group ID column. Figure 4-2 User Group...

  • Page 51: Table 4.2-1 Usergroup Configuration Settings

    Chapter 4 IP PBX Configuration Table 4.2-1 Usergroup Configuration Settings Field Description Group ID A unique group name containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Description Arbitrary description information. Associated Select outbound SIP trunks and PSTN trunks accessible by Trunks this usergroup.

  • Page 52: Device Configuration

    Chapter 4 IP PBX Configuration Device Configuration A device could be an IP phone, gateway, analog telephone adapter, or even another IP PBX, etc. It has one or more extensions to be registered to the IP PBX. 4.3.1 IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone devices.

  • Page 53: Figure 4-3 Acc Configuration

    Chapter 4 IP PBX Configuration Click ENABLE to see Enable shows in the Auto Client Conf column. Click EDIT and then DISABLE to disable the function. 4.3.1.3 Delete a Device Select a Device ID. Click DEL. The deleted device shall disappear from the Device ID. Figure 4-3 ACC Configuration...

  • Page 54: Extension Of Ip Phone

    Go to Service -> IP PBX Service, and click RELOAD to activate changes. TAINET IPBX 230 also offers its own extensions Line-in-use Call Back function. For example, Extension A and B are within one IP PBX or a stacked cluster.

  • Page 55: Figure 4-4 Extension Ip Phone

    Chapter 4 IP PBX Configuration 4.3.2.2 Edit an Extension Click an extension in the Extension Number. Edit settings shown in Table 4.3-2. Click UPDATE. Click BACK to see the updated information. 4.3.2.3 Delete an Extension Select an extension numbers. Click DEL. The deleted extension shall disappear from the Extension Number.

  • Page 56: Table 4.3-2 Device Extension Configuration Settings

    Chapter 4 IP PBX Configuration Table 4.3-2 Device Extension Configuration Settings Field Description Extension Number A unique line number composed of digits only, e.g. 101; 32 digits maximum. This is the login ID on the device configuration side. Associated Device Select the Device this extension associates with.
  • Page 57 Chapter 4 IP PBX Configuration Field Description RTP relay server to support in-line transfer. DTMF Mode Choose preferred DTMF mode for this extension. Currently supported types include RFC2833, SIP INFO, and in-band tone. It must match configuration on the device side. Advanced Settings Select to see more optional settings that is shown below.
  • Page 58 Chapter 4 IP PBX Configuration Field Description Selective Call (Optional) Unconditional Call Forwarding according to the Forward calling number. Enters one or more calling numbers and a forwarding number, and clicks ADD. E.g., forward only calls from 101 to a cellular number, while let the rest enter the voice mail by default.

  • Page 59: Route Configuration

    Chapter 4 IP PBX Configuration Route Configuration A route is a destination number pattern for outbound call matching. A pattern consists of digits 0-9 (including “-”), “*”, “#”, digit set, and wildcard characters like “.”, “X”, “Z”, and “N”. explains digit set and wildcard characters. Table 4.4-1 Digit Set and Wildcard Characters for Route Patterns Expression Description...

  • Page 60: Delete A Route

    Chapter 4 IP PBX Configuration 4.4.3 Delete a Route Select a Route ID. Click DEL. The deleted route shall disappear from the Route ID. Figure 4-5 Route Setup Table 4.4-2 Route Configuration Settings Field Description Route ID A unique ID containing alphabets, numbers, and underscore only without spaces;...
  • Page 61 Chapter 4 IP PBX Configuration Field Description route pattern with number of stripped digits equal to 1 and prefix 1408; dialing 95270001 will be 14085270001 when it actually got dialed out. A special prefix character “w” could be used for PSTN trunks to pause 0.5 second during dialing.

  • Page 62: Route Group Configuration

    Chapter 4 IP PBX Configuration Route Group Configuration A routegroup groups routes into a logical superset of route patterns. Such abbreviation simplifies the association of multiple routes with a trunk, say and a PSTN line. A route must be included into at least one routegroup in order to take the route pattern into effect.

  • Page 63: Figure 4-6 Route Group Setup

    Chapter 4 IP PBX Configuration Figure 4-6 Route Group Setup Table 4.5-1 Routegroup Configuration Settings Field Description Group ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Description Arbitrary description information. Associated Select routes belonged to this routegroup. Click ADD/DEL button to add or remove a route to or from the routegroup.

  • Page 64: Sip Trunk Configuration

    The SIP TRUNK MANAGEMENT page allows the administrator to configure SIP trunks used by TAINET IPBX 230. Select Trunk -> SIP Trunk, and one can add, edit, and delete SIP trunks. Go to Service -> IP PBX Service, and click RELOAD to activate changes.

  • Page 65: Figure 4-7 Sip Trunk Setup

    Chapter 4 IP PBX Configuration Figure 4-7 SIP Trunk Setup...

  • Page 66: Table 4.6-1 Sip Trunk Configuration Settings

    Chapter 4 IP PBX Configuration Table 4.6-1 SIP Trunk Configuration Settings Field Description Trunk Identifier A unique number consisting of digits only. Usually give the phone number issued by the ITSP for consistency. Description Arbitrary description information. Dynamic Peer Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer.
  • Page 67 Chapter 4 IP PBX Configuration Field Description Prefix and DID Stripping to have the incoming calls directed to the corresponding extension derived by number manipulation. The SIP trunk numbers is therefore regarded as the direct line of the extension. If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk will connect to that extension directly.
  • Page 68 Chapter 4 IP PBX Configuration Field Description two peers in a conversation to try peer-to-peer RTP transmission. This is suggested as long as phone and ITSP side support INVITE or UPDATE method during a connected call to save the resource of IP PBX. However, only SIP INFO DTMF mode should enable this since other DTMF modes require IP PBX being RTP relay server to support in-line transfer.

  • Page 69: Fxo Pstn Trunk Configuration

    FXO PSTN Trunk configuration A FXO PSTN trunk group is a logical group of one or more FXO PSTN subscriber lines connecting to FXO ports on TAINET IPBX 230. The FXO PSTN TRUNK MANAGEMENT page allows the administrator to configure PSTN trunks. Selec Trunk -> FXO PSTN Trunk, and one can add, edit and delete PSTN trunks.

  • Page 70: Figure 4-8 Fxo Pstn Trunk Configuration

    Chapter 4 IP PBX Configuration Figure 4-8 FXO PSTN Trunk Configuration Table 4.7-1 FXO PSTN Trunk Configuration Settings Field Description Trunk Group ID number of this PSTN trunk group. A valid number ranges from 1 to 31. Trunk Ports FXO port indices grouped by this PSTN trunk, such as 1 or 1,2 or 1-3, etc.
  • Page 71 Chapter 4 IP PBX Configuration Field Description Outbound Select a routegroup to associate routes with this trunk. Outbound calls match included route patterns could Routegroup employ this trunk to access PSTN. There may not be appropriate routegroup to select initially. One can come back later to revise it, once the expected routegroup is added.

  • Page 72: Terminal Trunk Configuration

    The TERMINAL TRUNK MANAGEMENT page allows the administrator to configure trunk terminals used by TAINET IPBX 230. Select Trunk -> Terminal Trunk, and one can add, edit and delete terminals. Go to Service -> IP PBX Service, and click RELOAD to activate changes.

  • Page 73: Figure 4-9 Trunk Terminal Setup

    Chapter 4 IP PBX Configuration The deleted terminal trunk shall disappear from the Terminal Identifier. Figure 4-9 Trunk Terminal Setup Table 4.8-1 Trunk Terminal Configuration Settings Field Description Terminal A unique number consisting of digits only. This is the trunk Identifier identifier configured on the other IP PBX.

  • Page 74: Pots Setting

    Chapter 4 IP PBX Configuration POTS Setting This page allows selection of country-based progress tones and/or impedance and/or compact type of POTS ports. Click APPLY to save modifications. Go to Service -> IP PBX Service, and click RESTART to active new settings. Figure 4-10 POTS Setting...

  • Page 75: Chapter 5. Feature Configuration

    Chapter 5 Feature Configuration Chapter 5. Feature Configuration A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference, auto attendant, voice mail, music on hold, etc. Any configuration change to a feature requires clicking RELOAD in Service -> IP PBX Service to take effect. Call Park During a call, the callee may want to continue the conversation using another phone.

  • Page 76: Life Line

    Chapter 5 Feature Configuration Life Line Life line feature allows specification of emergency number patterns to seize a PSTN line with absolute priority. For example, someone dials an emergency call while all PSTN lines are in use. In such case, if the called number matches any specified life line pattern, the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call.

  • Page 77: Table 5.2-1 Life Line Configuration Settings

    Chapter 5 Feature Configuration Table 5.2-1 Life line Configuration Settings Field Description Line Pattern Pattern for emergency numbers. Note: this is the pattern after digit stripping. For example, configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN trunk has an outbound dialplan of “9.”.

  • Page 78: Meet-Me Conference

    A party could dial in a conference from an internal IP phone, an external IP phone on Internet, an analog phone via PSTN, or an IP phone behind another IP PBX. TAINET IPBX 230 allows multiple conference rooms going concurrently using different room numbers. Before entering a meeting room, the caller has to enter the correct PIN of the room number.

  • Page 79: Figure 5-3 Meet-Me Conference

    Chapter 5 Feature Configuration Figure 5-3 Meet-me Conference Table 5.3-1 Meet-me Conference Configuration Settings Field Description Room Number Meeting room number, e.g. 8000. Description Arbitrary description information. PIN to Join PIN for normal users to join the conference. During a conference, a normal user has following options: # to quit conference *1 to mute/unmute *9 to log in as the administrator if there is no administrator...

  • Page 80: Music On Hold

    Chapter 5 Feature Configuration Music On Hold Music-on-hold (MOH) is used in several occasions for a single purpose—to comfort the waiting party with music. One could upload some candidate music files and pick one as the default one. Select Feature -> Music On Hold to manage MOH files. 5.4.1 Add a MOH File Enter settings shown in Table 5.4-1.

  • Page 81: Figure 5-4 Music On Hold

    Chapter 5 Feature Configuration Figure 5-4 Music On Hold Table 5.4-1 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets, numbers, and underscore without spaces; 32 characters maximum. Media File Candidate music files in the repository. To upload a new music file, click Browse to find a Windows PCM (8000 Hz, 16-bit) file from the local host and click PUT FILE.

  • Page 82: Voicemail

    Chapter 5 Feature Configuration Voicemail TAINET IPBX 230 has a built-in voice mail subsystem with a sophisticated IVR menu. A call to an extension in use or no answer could be configured to enter voice mail recording procedure. After leaving a message, notification e-mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file.
  • Page 83 Chapter 5 Feature Configuration Field Description Voicemail Available Select to enable the Alarm Email function described Space Check below. Send Alarm Email Set a threshold in minutes to send an alarm email to the when Space Below administrator when the space left is below it. Voicemail Space Left Show the available space in Kbytes and minutes.

  • Page 84: Meet-Me Prompts

    Chapter 5 Feature Configuration Meet-me Prompts This page allows replacing built-in meet-me conference prompts with user recordings. Click a language and a prompt in the corresponding lists. Find a corresponding recording in the local storage. Click PUT FILE to complete the replacement. To reset a prompt back to default, leave the Upload box in blank and directly click the PUT FILE.

  • Page 85: Voicemail Prompts

    Chapter 5 Feature Configuration Voicemail Prompts This page allows replacing built-in voicemail system prompts with user recordings. Click a language and a prompt in the corresponding lists. Find a corresponding recording in the local storage. Click PUT FILE to complete the replacement. To reset a prompt back to default, leave the Upload box in blank and directly click PUT FILE.

  • Page 86: Broadcast

    Chapter 5 Feature Configuration Broadcast A User can arrange an event at the exact time in IP PBX. IP PBX will inform all users that set in the Callee Extensions list by ringing their extensions. For example, one arranges a meeting and wants to remind all attendants, he/she may enter settings.

  • Page 87: Figure 5-8 Broadcast Management

    Chapter 5 Feature Configuration Figure 5-8 Broadcast Management Table 5.8-1 Broadcast Configuration Settings Field Description Event A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Action Select one of the three actions to execute when the Date/Time is up.
  • Page 88 Chapter 5 Feature Configuration Field Description Date/Time Select a Date/Time to trigger this broadcast event. Callee Extensions Intended extensions to be called at the Date/Time.

  • Page 89: Worktime

    Chapter 5 Feature Configuration Worktime Worktime defines holidays and business hours for auto attendant or generic IVR application. Several groups of date/time could be defined for different IVR menus. The worktime must collocate with IVR settings . Select Feature -> Worktime to configure Worktime features. 5.9.1 Add a Worktime Click the Add New tab.

  • Page 90: Figure 5-9 Worktime Management

    Chapter 5 Feature Configuration Figure 5-9 Worktime Management Table 5.9-1 Worktime Configuration Settings Field Description Group ID A unique ID containing numbers only. Mode Select one of the three modes: 1: No work on weekends. 2: Work off and on by turns for weekends 3: Work half-day on Saturdays.

  • Page 91: Memo Call

    Chapter 5 Feature Configuration 5.10 Memo Call A user can set a memo at a specific time, e.g. a morning call, in IP PBX to inform the user or another user set in the Extension list by call at the time. When the user picks up the phone, IP PBX plays “voice file”...

  • Page 92: Figure 5-10 Memo Call Managment

    Chapter 5 Feature Configuration Figure 5-10 Memo Call Managment Table 5.10-1 Memo Configuration Settings Field Description Memo A unique ID containing alphabets, numbers, and underscore only without spaces. Extension Click an extension to call. Repeat Daily Select Yes to enable looping playback every day at the exact time.

  • Page 93: Automatic Call Distribution

    5.11 Automatic Call Distribution TAINET IPBX 230 implements Automatic Call Distribution (ACD) by queues and agents. A pool of agents is created first and then one or more queues could be added with distinct service numbers and a list of agent extensions. Each agent...

  • Page 94: Edit An Agent Or A Queue

    Chapter 5 Feature Configuration 5.11.3 Edit an Agent or a Queue Click the Management tab. Click a queue or an agent in Queue or Agents. Edit settings shown in Table 5.11.1 for the queue or Table 5.11.2 for the agent. Click UPDATE to update the information.

  • Page 95: Delete An Agent Or A Queue

    Chapter 5 Feature Configuration 5.11.4 Delete an Agent or a Queue Click the Management tab. Click a bottom of the row. Click DEL. The deleted agent or queue shall disappear from the Management page. Figure 5-11 Add new settings Table 5.11.1 Agent Configuration Settings Field Description Agent Name...
  • Page 96 Chapter 5 Feature Configuration Field Description Waiting Music The music to be played before any agent answers the call. Distribution Policy Ways of distributing calls to the agents in a queue: Round Robin: take turns to ring each available agent. Ring All: ring all available agents until one answer (default).

  • Page 97: Interactive Voice Response (Ivr)

    With IVR, a caller can connect to an expected extension or a service promptly. TAINET IPBX 230 enables multiple configurable IVR menus in a single system, and each of them could have a hierarchy up to three layers.

  • Page 98: Edit An Ivr Menu

    Chapter 5 Feature Configuration 5.12.2 Edit an IVR Menu Click an IVR name in the All IVR Menus list. Edit settings shown in Table 5.12. Click APPLY to update the changes. 5.12.3 Delete an IVR Menu Click an IVR name in the All IVR Menus list. Click DEL to delete the IVR menu.
  • Page 99 Chapter 5 Feature Configuration Field Description Prompt Select a *.wav recording file that you add from the IVR Prompt tab, or select one of the following default voice file. The default file that marked */ in front of the file name means this voice file provides all languages that IP PBX has for you to select.

  • Page 100: Ivr Prompts Management

    Chapter 5 Feature Configuration Field Description Off-Hour Actions Select one action during the off hours. Play Back To play the selected prompt. Call To To transfer to an extension No Action No action. Prompt Select a *.wav file if Playback is selected in the Off-Hour Actions list.

  • Page 101: Chapter 6. Example Provisioning

    Example Provisioning This chapter introduces several practical configuration examples of TAINET IPBX 230 deployment. The configuration of TAINET IPBX 230 is very flexible and the expressiveness of usergroups, routegroups and trunks are scalable enough to support various network architectures. Users could refer to these examples and build a larger network involving multiple sites and advanced services.

  • Page 102: Figure 6-1 Settings Roadmap

    Chapter 6 Example Provisioning Figure 6-1 Settings Roadmap...

  • Page 103: Case I: Single-Site Configuration

    Chapter 6 Example Provisioning Case I: Single-site Configuration This case describes the typical settings of a single-site configuration; say Company A. Assume Company A has a DSL connection for Internet access and 2 PSTN subscriber lines as shown in Figure 6-1. The provisioning tasks include: Figure 6-2 Single side Setup topology There are staff phones in cubes and offices, and utility phones in public areas.
  • Page 104 Chapter 6 Example Provisioning Assign extensions of staff phones to corresponding users. Assign all extensions of utility phones to share the same user public. Create a route, named pstn with pattern “9.” number of digits stripped “1”, and no prefix. Create a routegroup named pstn-out, and add route pstn only.

  • Page 105: Case Ii: Two-Site Configuration

    Chapter 6 Example Provisioning Case II: Two-site configuration This case describes the typical settings of a two-site configuration; say Company B headquarters B-HQ and its branch B-BR located in another country. Assume each site has a DSL connection for Internet access. B-HQ has 4 PSTN subscriber lines and B-BR has 2 lines as shown in Figure 6-2.
  • Page 106 Chapter 6 Example Provisioning Create usergroups named staff, utility, and ext-all. Add staff and utility in the Reachable User Groups of ext-all. Create a user account for each staff and assign it to usergroup staff. Create an additional user account named public and assign it to usergroup utility.
  • Page 107 Chapter 6 Example Provisioning Create an additional user account named public and assign it to usergroup utility. Create a device for each physical phone and designate an extension. Assign extensions of staff phones to corresponding users. Assign all extensions of utility phones to share the same user, public. Create a route, pstn, with pattern “9Z.”...

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