Doro IP500PBXW Owner's Manual
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Doro IP500PBXW Owner's Manual

Doro IP500PBXW Owner's Manual

Combined voice & data communications system
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Summary of Contents for Doro IP500PBXW

  • Page 1 Owner’s Manual...

  • Page 2: Table Of Contents

    Basic Router Configuration for an ADSL connection....................24 Basic Router Configuration for a Cable Modem connection ..................24 Date & Time Settings ..............................25 Using Your ip500pbxw Phone System ..................27 System Description ..............................27 Introduction to your ip500pbxw Phones ........................27 System ip520c phone..............................29 Using the DECT Handset............................33...
  • Page 3 VoIP Settings................................91 Wireless Setup / Security ............................94 Firewall..................................102 Diagnostics ................................113 Firmware Update...............................118 System Resets ................................120 Configuring Your ip500pbxw via the ip520c................122 To enter system programming..........................122 System Setup Options ..............................122 Using Voicemail.................................130 Programming Additional System Options ........................134 Miscellaneous system configuration options......................134 To configure PSTN Lines............................136...
  • Page 4 Administration Manual ip500pbxw – English Cordless Phone Detailed Instructions..................139 IP Addresses, Network Masks & Subnets ................148 IP Addresses ................................148 Subnet masks................................149 Glossary ..........................150 Configuring your PCs ......................155 Configuring Ethernet PCs ............................155 Troubleshooting........................159 Cannot browse the Internet............................159 Troubleshooting your Cordless Phone ........................162...

  • Page 5: Introduction

    Internet using your high-speed DSL connection, share your phone connection between fixed & cordless handsets and access the latest in ‘Voice over IP’ services. This User Guide will show you how to connect Doro ip500pbxw gateway, and how to customize the configuration to get the most out of your new product.
  • Page 6 Administration Manual ip500pbxw – English If the product exhibits a distinct change in performance. Avoid using a telephone (other than a cordless type) during an electrical storm. There can be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak.

  • Page 7: Features

    Administration Manual ip500pbxw – English Features The list below contains the main features of the system and may be useful to users with knowledge of networking protocols. If you are not an experienced user, the chapters throughout this guide will provide you with enough information to get the most out of your System.

  • Page 8: Using This Document

    Administration Manual ip500pbxw – English Using this Document Notational conventions Acronyms are defined the first time they appear in the text and also in the glossary. The term LAN refers to a group of Ethernet-connected computers at one site. The term WLAN refers to a group of Wireless-connected computers at one site.

  • Page 9: Getting To Know Your Ip500Pbxw

    Administration Manual ip500pbxw – English Getting to know your ip500pbxw Parts Check In addition to this document on CD, your package should arrive containing the following: 1 ip500pbxw Unit 1 Power Supply ip500pbxw 1 Blue (Ethernet WAN) cable (PSU) RJ-45 1 Documentation Pack 1 Cordless handset &...

  • Page 10: Front Panel

    Administration Manual ip500pbxw – English Front Panel The front panel contains a ‘Page’ button and lights called Light Emitting Diodes (LEDs) that indicate the status of the system. Pressing the ‘Page’ button rings all the cordless handsets registered to the system.

  • Page 11: Connecting Your System

    Administration Manual ip500pbxw – English Connecting Your System These instructions are a guide to the installation and basic configuration of the system. Step 1: Placing your system unit Environment The system must be located in dry area and not exposed to excessive levels of heat, dust, damp or high humidity. The system should not be located near sources of electromagnetic radiation, such as large electrical systems, electrical motors, lift machinery, electric arc welders, refrigerators, air conditioners, etc.

  • Page 12: Step 2: Connect Your Telephones And Pstn Line(S)

    Administration Manual ip500pbxw – English Step 2: Connect your telephones and PSTN Line(s) Connect the wired telephones to the Unit If your system has come with a ip520c phone please plug this into the socket labelled ‘Extn. 20’ on the back of the system.

  • Page 13: Step 4 Connect The Power

    0 for a line the call will fail. WARNING Programming instructions for ip500pbxw with one PSTN line. From the programming station (by default, it is station 20), press , located on the top left-hand side of the display of the ip520c phone.

  • Page 14: Step 5 Ip520C Dect Phones

    Administration Manual ip500pbxw – English Step 5 ip520c DECT Phones Assemble your ip520c DECT Phone Place the 2 rechargeable NiMH batteries size AAA 1.2V 750mAh (included), observing their polarities, into the battery compartment of the handset. Slide the battery door firmly into place.

  • Page 15: Step 6 Connecting To The Internet

    Step 6 Connecting to the Internet Connect the yellow LAN cable to the LAN connector on your PC. Connect the other end of the yellow cable to the Ip500pbxw. Open a Web Browser such as Internet Explorer or similar on the PC.
  • Page 16 Administration Manual ip500pbxw – English The user name is admin and the password is admin. The welcome page is displayed Click on on the left-hand side menu Router Configuration Select ADSL Modem The current ADSL modem settings are shown. The default settings are PPPoA with a VPI of 8 and VCI of 35. No Username or Password is set.
  • Page 17 Administration Manual ip500pbxw – English Select . The following page is displayed: - Change the ADSL Modem settings here Select the type of connection from the list supplied. The selection of PPPoA or PPPoE is described here. If the Access method is DHCP (RFC 1483) please go to page 60. If the Access method is Manual please go to page 61.

  • Page 18: Cabling Ip520C Phones

    Speech Pin 3 Speech Pin 4 Wall Mounting the Ip500pbxw The Ip500pbxw can be wall mounted. Secure the two supplied screws, vertically positioned 150 mm apart. ip520c phone connections (underside of phone) Handset connector Line cord connector Data Port Headset Port...

  • Page 19: Attaching The Ip520C Phone Desk Plinth

    Administration Manual ip500pbxw – English Attaching the ip520c phone desk plinth The desk plinth allows you to mount the ip520c phone at two angles. Wall mount Plinth position Plinth position 35° Plinth position 20 ° Wall-mounting a ip520c phone The phone plinth is inverted on the base to wall mount the phone.

  • Page 20: Power Fail Telephone

    It enables you to configure the system by accessing the Management application through your web browser from any PC connected to the system via the wired or wireless LAN. By default the Wireless network card in the ip500pbxw is disabled. This is as a security measure to prevent unauthorised access to the system.

  • Page 21: Basic Pabx Settings

    Administration Manual ip500pbxw – English If you receive an error message or the Welcome page is not displayed, see Configuring your PCs on page 155. Note This is the first page displayed each time you log in to the Web It provides links to the programming pages that are most commonly used.
  • Page 22 Administration Manual ip500pbxw – English The default is that ALL lines ring ALL stations in both Day and Night Modes. The Apply button must be clicked before the page is exited for the changes to take effect. The settings will be lost if this is not done.
  • Page 23 Administration Manual ip500pbxw – English Turn OFF for those stations that are not allowed to select the particular line to make outgoing calls. Station Class of Service The Class of Service feature allows the user to define barring settings for each station connected to the system restricting that station from making certain types of calls from the system.
  • Page 24 Administration Manual ip500pbxw – English In the International table enter 00 in Index 1 and in the Allowed Codes list enter the dialling code for the UK (0044). These settings allow the caller to dial 0044 but restrict all other 00 codes.

  • Page 25: Basic Router Configuration For An Adsl Connection

    Administration Manual ip500pbxw – English Basic Router Configuration for an ADSL connection Username / Password The default settings for Internet Access over an ADSL line are set as PPPoA with a VPI of 8 and VCI of 35. You may need to change these settings to those supplied by your broadband service provider.

  • Page 26: Date & Time Settings

    Administration Manual ip500pbxw – English Select . The following screen is displayed. IP Gateway Next Two options are presented. DHCP - automatically assigns IP addresses. Static - allows the IP addresses to be entered manually. If you have not been provided with a number of IP addresses select DHCP.
  • Page 27 Administration Manual ip500pbxw – English For example 1:00pm is 1300...

  • Page 28: Using Your Ip500Pbxw Phone System

    The ip500pbxw is an Integrated Communications System supporting all your voice & data needs. • The ip500pbxw can accommodate 2 PSTN lines. • The ip500pbxw system can accommodate 4 wired ip520c phones / Standard phones, as well as 4 cordless sets. • The ip520c phone has a simple-to-use menu-driven interface.
  • Page 29 Getting Started This section of your Owner’s Manual is your guide to using the ip500pbxw system and its features, with either a ip520c phone or a standard telephone. It also explains how to program system settings using your ip520c phone.

  • Page 30: System Ip520C Phone

    System ip520c phone Introduction to your system ip520c phone The system ip520c phones are highly featured display telephones for use with your ip500pbxw system. It features a 4-line display that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features.
  • Page 31 Administration Manual ip500pbxw – English Using the display Keys to select menu options The six display Keys, located on each side of the display, are pressed to select the menu option shown alongside on the display. This will either activate a feature, cause another menu to be displayed, or select items from a list.
  • Page 32 Administration Manual ip500pbxw – English To adjust the handset receiver volume, press the Volume Key when in Handset Mode. To adjust the ringing volume, press the Volume Key when the ip520c is ringing. The Volume level increases/decreases by one step for every press of the Volume Key.
  • Page 33 Administration Manual ip500pbxw – English To turn on Headset Mode From your ip520c, press Press the Scroll Down Key ( ) until is displayed and select. Headset Mode Select the required option – . Once selected, the display will show Headset on Headset off...

  • Page 34: Using The Dect Handset

    Administration Manual ip500pbxw – English Using the DECT Handset The DECT Handset is designed for use with the ip500pbxw. The keys are as shown. For a detailed description of the functionality see Appendix B on page 17. Soft Keys Navigation Key...
  • Page 35 Administration Manual ip500pbxw – English Preparatory Dialling (Pre-Dial) With pre-dial, you can see and edit the number you are calling on the display before dialling it. Enter the number you want to call. The number appears on the display. Deleting digits: Press CLEAR to delete an incorrect digit. If you press CLEAR on the last digit, your phone will return to standby.
  • Page 36 Administration Manual ip500pbxw – English Adjusting the volume on a call You can increase or decrease the volume during a call. There are 3 volume levels for selection. To adjust the volume, during a call: Press }/{. The display shows the current volume level. Press }/{ to adjust the volume.

  • Page 37: Ip520C- Basic Call Features

    Administration Manual ip500pbxw – English ip520c– Basic Call Features Making and Answering Calls Making an external call. There are two basic modes of operation available for making external calls. In the normal mode, which is the default, a line access digit (0 or 8) is dialled to select a Line.
  • Page 38 Administration Manual ip500pbxw – English Speed Dial list Each station can program up to 30 Individual Speed Dial numbers. You can also program 99 system speed dial numbers and names. Users of the system can access the system speed dial numbers, provided they are not restricted from dialling the number because of their Class of Service.
  • Page 39 Administration Manual ip500pbxw – English Reseize The Reseize option is displayed when dialling an external call and when an external call is answered. If Reseize is selected the current call is released and the line is re-seized presenting external dial tone.
  • Page 40 Administration Manual ip500pbxw – English Diverting Calls To Divert all calls from your station Before you leave your station, you can divert all your calls to ring at another station. From the Idle Menu, press the Scroll Down Key ( ) until is displayed.
  • Page 41 Administration Manual ip500pbxw – English To cancel a Diverting on No Answer forwarding From the Idle Menu, press the Scroll Down Key ( ) until is displayed Station Divert Select . The diverting is automatically cancelled and the display returns to the Idle Divert on no answer...

  • Page 42: Using A Standard Or Dect Handset

    Administration Manual ip500pbxw – English Using a Standard or DECT Handset Feature Access Code List You may access the range of system features with a standard or DECT Handset. To use a feature, dial the appropriate code from the list below.
  • Page 43 Administration Manual ip500pbxw – English Making External Calls There are two modes of operation available for making external calls. The normal mode, which is the default, a line access digit is dialled to select a external line. If Automatic Line selection is programmed you do not enter the line access code.
  • Page 44 Administration Manual ip500pbxw – English Divert calls when your telephone is busy Lift handset or use hands-free if available Dial 733 Dial the station number. Cancel Divert when busy Lift handset or use hands-free if available Dial 733. Divert calls when your telephone is not answered (after four rings)

  • Page 45: Additional Call Features

    Administration Manual ip500pbxw – English Programming and dialling speed dial numbers If you have a standard telephone, you can program up to 10 Personal Speed Dial numbers. To program a Personal Speed Dial number Lift the handset, or press the Hands-free Key, if available.
  • Page 46 Administration Manual ip500pbxw – English To pick up a call ringing at another station From the Idle Menu, select the option on the display.  Call Pick‐Up From a standard telephone, the code is 727. Ring Back If the station you call is busy, use the Ring Back feature to have the station call you back when it becomes free. If you dial for a standard line and no lines are free, use the Ring Back feature to receive a standard line as soon as one is available.
  • Page 47 Administration Manual ip500pbxw – English On a ip520c phone, select on the display. Call Park is then displayed on the top line on the display on all ip520c phones. Select this option to retrieve Pick up park the parked call. Only one call may be parked in the system. A parked call will...

  • Page 48: Outgoing Voip Calls

    Administration Manual ip500pbxw – English For configuration via the ip520c interface, see page 123. Paging To make an announcement over the speakers of all ip520c phones The 'Page All ip520c phones’ allows any station to make an announcement over the speakers of all ip520c phones. Only ip520c phones that are page-protected will not be paged.

  • Page 49: Station Set-Up Options

    Administration Manual ip500pbxw – English The Forward Recall feature allows you to send a hold signal forward on the line to the exchange or PABX. To send a hold signal, you must be on a call or have dialled at least one digit of the number you are calling.

  • Page 50: Incoming Call Handling

    Administration Manual ip500pbxw – English From a standard telephone, the code is 714. To examine Station Lock Passwords For configuration via the web interface, see page 79. For configuration via the ip520c interface, see page 125. Alarm call This feature enables you to set your station to ring at a given time.

  • Page 51: Using Voicemail

    Administration Manual ip500pbxw – English Restricting Outgoing Calls This feature lets you decide which lines each station can access for outgoing calls. By default, all stations have access to all lines. For configuration via the web interface, see page 89.
  • Page 52 Administration Manual ip500pbxw – English For configuration via the ip520c interface, see page 130. To turn on your Voice Mailbox For configuration via the web interface, see page 77. For configuration via the ip520c interface, see page 132. To access your Voice Mailbox...
  • Page 53 Administration Manual ip500pbxw – English To replay the Voice Mailbox greeting At your station, press the MESSAGE Key 5. Select Voice Mail Enter your station number when prompted. Enter your Voicemail Password, (1111 by default), followed by #. Select Greeting Select Replay greeting...

  • Page 54: Remote Notification Of Voice Messages

    Administration Manual ip500pbxw – English Dial 4 Go back to the start of the message Dial 5 Go back to the previous message Dial 7 Go back ten seconds Dial 8 Go forward ten seconds / Skip the time stamp...
  • Page 55 Administration Manual ip500pbxw – English Setting Up your Remote Notification to a Personal Number You must first program the personal that the system is to call when a new message is received. Then select whether all messages or messages marked as priority are notified. Finally you turn remote notification on.
  • Page 56 Administration Manual ip500pbxw – English Dial 93 Delete the outgoing greeting Dial 0 Change Voicemail Password When playback of messages has commenced Dial # Playback is paused Dial 2 Save this message and move to the next message Dial 3...

  • Page 57: Programming Additional System Options

    Your ip500pbxw also features a doorstrike relay output, which can be used to operate a doorstrike mechanism, to allow you open the door from your station. You must purchase the doorstrike mechanism yourself and arrange for a qualified electrician to install it.

  • Page 58: Connecting To The Internet

    − PPPoA (over ATM). DHCP Internet Access – your Service Provider uses a protocol called Dynamic Host Configuration Protocol (DHCP) to assign addresses and manage your system. The ip500pbxw is automatically assigned the IP addresses that it needs to access the Internet.
  • Page 59 Administration Manual ip500pbxw – English This page displays information about your current Internet access configuration. Select . The following page is displayed Change the ADSL Modem settings here Select and Click . The following page is displayed: PPPoE Next> Enter the PPP username and password provided by your Service Provider.
  • Page 60 Administration Manual ip500pbxw – English As you have configured PPPoE Internet access, notice that a configuration option called appears on this MAC Spoofing page: MAC spoofing allows you to set the Media Access Control (MAC) address of your system. See  Enabling MAC ...

  • Page 61: Configuring A Pppoa Adsl Connection

    Administration Manual ip500pbxw – English The MAC address is made up of six pairs of characters. Each character can be either a number between 0 and 9, or a letter between A and F. For example, 00:20:2b:80:2f:30. Click in each box and type each character pair of the MAC address provided by your Service Provider.
  • Page 62 Administration Manual ip500pbxw – English Select The following page is displayed: Next. The settings are shown. If correct, press Confirm Changes Configuring a Manual Internet Connection If your Service Provider tells you to configure your Internet access manually, they must provide you with the following...
  • Page 63 Administration Manual ip500pbxw – English Click . The following page is displayed: Next> Select the Option provided by your Service Provider. The following page is displayed: - Enter the VPI and VCI values supplied by your Service Provider Click . The following page is displayed: - Next>...

  • Page 64: Changing The Adsl Modem Operating Mode

    Administration Manual ip500pbxw – English Changing the ADSL Modem Operating Mode The ADSL modem is configured to operate in ADSL2+ mode and will normally connect to the ADSL line using the appropriate mode for the line. There may be cases where it is necessary to change the operation mode manually.
  • Page 65 Administration Manual ip500pbxw – English PPPoE to connect to an external ADSL modem PPPoE is used when connecting to an external ADSL modem. As the system is equipped with an ADSL modem we recommend that the internal modem be used rather than an external ADSL modem. In this case go to ASDL Modem configuration on page 57.
  • Page 66 Administration Manual ip500pbxw – English Static Select Static Click . The following screen is displayed. Next Enter the IP addresses and Subnet mask. Click . The following screen is displayed. Next Select Confirm Changes. The Static IP Gateway setup is now complete.

  • Page 67: Password

    Administration Manual ip500pbxw – English Enter the host IP address and subnet mask. Click . The following screen is displayed Next Select . The DMZ setup is now complete. Confirm Changes Password You can restrict access to your systems web pages using password protection. With password protection enabled, users must enter a username and password before gaining access to the web pages.

  • Page 68: Dhcp Server

    Administration Manual ip500pbxw – English This page displays the current username and password settings. Type your own unique username and password in the relevant boxes. They can be any combination of letters or numbers with a maximum of 20 characters. The default setting uses admin for both the username and password.
  • Page 69 Administration Manual ip500pbxw – English Enable/Disable The DHCP server is enabled by default. It can be disabled if required. Select to disable DHCP. Disable DHCP Server Interfaces By default the DHCP server operates on the iplan interfaces. There is an option to delete DHCP on each interface. The DHCP Server must be disabled before an Interface can be deleted.
  • Page 70 Administration Manual ip500pbxw – English Parameters for this subnet The current subnet parameters are shown. These can be changed if required. IP addresses to be available on this subnet The range of IP addresses available on the subnet is shown. These can be changed if required.

  • Page 71: Addressing

    Administration Manual ip500pbxw – English Select the option required from the drop down menu. Default gateway Domain name IRC server HTTP server SMTP server POP3 server NNTP server WINS server Time server Enter the option value in the field below.
  • Page 72 Click in the IP Address and Subnet Mask boxes and type the new address details. Your LAN PCs must remain on the same subnet as your ip500pbxw (that is, the subnet masks must be the same) For more information about IP addresses and subnets, see IP Addresses on page 148.

  • Page 73: Pabx Configuration Using The Web Interface

    Administration Manual ip500pbxw – English PABX Configuration using the web interface Your PABX (Phone System) can be completely configured via the web management system. The web management Welcome page contain a link to Basic PABX Settings, which are the configuration options that the user will most likely wish to change.

  • Page 74: Incoming Ringing

    Administration Manual ip500pbxw – English On the PABX programming screens the ‘Apply’ button must be selected before you exit a screen. If it is not selected any changes made on the screen will be lost when you move away from the page.

  • Page 75: System Settings

    Administration Manual ip500pbxw – English System Settings Use this screen to program system wide settings for your system. Activate Night Service This feature allows the user to activate night service (normally out-of-hours working). Night service set-up is used to define which station rings on incoming calls, what the Class of Service is for each station and what type of voice greeting is played.
  • Page 76 Administration Manual ip500pbxw – English Answering Machine Password This is the password for the Answering Machine. The password can be between 1 and 8 digits long and can be any number between 1 and 99999999. This is the password used to access the system answering machine from station 20.
  • Page 77 Administration Manual ip500pbxw – English Edit Time & Date Settings Use this screen to program Time and Date settings for your system. Date Use this field to enter the system Date - the time is in the DDMMYY format, where DD is the day, MM is the month & YY is the year.

  • Page 78: Station Settings

    Administration Manual ip500pbxw – English To access the entries for Index 11 – 99, use the Next button on the bottom right hand corner of the Edit System Speed Dials Note page. Make sure you select the APPLY button before proceeding to additional pages to complete more entries (e.g.
  • Page 79 Administration Manual ip500pbxw – English Advanced Options Select this option to edit Advanced Options for individual stations. Advanced Options for the cordless stations contain only a subset of the below features, as some of the features are not relevant for Note cordless stations.
  • Page 80 Administration Manual ip500pbxw – English Hot Line Stations can be programmed so that they automatically dial a number when they go off-hook. The number dialled can be a station or an external number. Left mouse click on the field and enter the hotline number associated with the station. This is a telephone number up to 24 digits in length.
  • Page 81 Administration Manual ip500pbxw – English Divert on busy The ‘Divert on busy’ feature allows you to forward all your calls to ring at another station if your station is busy (engaged). Divert on No Answer The ‘Divert On No Answer’ allows you to forward all your calls to ring at another station if there is no answer at your station after four rings.

  • Page 82: Line Settings

    Administration Manual ip500pbxw – English To access the entries for Index 11 – 30, use the Next button on the bottom right hand corner of the Edit Personal Speed Dials page. You cannot Forward to a station that has the ‘Do Not Note Disturb’...
  • Page 83 Administration Manual ip500pbxw – English Equipped The system assumes that available line interfaces have external lines connected to them. If a line interface does not have an exchange line connected, ensure correct system operation by unequipping the line interface in system programming Select this option to enable/disable lines connected to the system.

  • Page 84: Line Divert

    Administration Manual ip500pbxw – English Dial Tone Detect This option requires the system to detect dial tone before calls can be made. If set to FALSE, this feature prevents the system from dropping the line when dial tone has not been detected.
  • Page 85 Administration Manual ip500pbxw – English By default ALL Stations can dial ALL destinations. Select the required setting for each station from the relevant drop-down box. By default ALL Stations can dial ALL numbers. The Allowed and Restricted Codes The Allowed & Restricted codes can be used to add greater flexibility to how you can configure the settings.

  • Page 86: Timers

    Administration Manual ip500pbxw – English Timers The timers listed below are under the control of the user and therefore can be changed from the default setting, provided the new settings is within the individual timers limits. Recall On Hold This is the time that elapses before a call, which has been placed on hold, rings back the station that put the call on hold.

  • Page 87: Outgoing Voip Calls

    Administration Manual ip500pbxw – English Outgoing VoIP Calls In normal operation to make an outgoing call a line access code, 0 or 8, is dialled or a Line key is selected and the digits are dialled. To make a call over an IP line the digit 8 must be dialled or an IP Line key selected.
  • Page 88 Administration Manual ip500pbxw – English The following page is displayed: - Enter the codes for the particular calls. For all international calls to be carried over the IP trunk enter 00 in Index 1. If you want calls to be dialled over Line 1 if the IP lines are busy then select Fallback to PSTN Line...

  • Page 89: Cds Routes

    Administration Manual ip500pbxw – English If you require to enter a network operator specific access code (sometimes referred to as an Indirect Access Code), enter this before the relevant dialled digits in the ‘Output Code’ field. The ‘Output Code’ entered will be dialled automatically by the system on front of the user dialled digits.

  • Page 90: Outgoing Restriction

    Administration Manual ip500pbxw – English In the number field, enter the callers number (CDS) as is delivered by the network. You may choose to associate a name with this number. Select the station to be rung when this number is detected.. Options for Day & Night routing exist. To set the system Day &...
  • Page 91 Administration Manual ip500pbxw – English Remote Notification The various settings for remote notification of voice mail messages are set here. on for those stations allowed to activate remote notification. Allowed When is set to On the remote notification is activated for the station. The station can activate and deactivate Activated the feature from within their own voice mailbox.

  • Page 92: Advanced Router Settings

    VoIP (or Voice over Internet Protocol) is a way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. ip500pbxw converts your phone calls into data that is sent over your high-speed Internet connection.
  • Page 93 Registrar Server Expiry Time The SIP registrar server expiry time interval can be any number between 1 and 86400. The timer is in seconds, and sets the frequency with which ip500pbxw refreshes its registration with the SIP proxy server. Transport for Invite Requests...
  • Page 94 Administration Manual ip500pbxw – English A Codec (Coder/Decoder) converts analog voice signals into digital signals for transmission over the IP network. Use this field to select the type of voice codec that you want the system to use. The choice of voice codec is a trade-off between transmission speed, sound quality and desired bandwidth usage.

  • Page 95: Wireless Setup / Security

    The following page showing the Wireless Network name is displayed Your ip500pbxw and all of the wireless PCs in your wireless LAN share the same wireless network name. This name (commonly known as the Service Set IDentifier (SSID)) distinguishes your Wireless network from any other(s) that may be in use nearby.
  • Page 96 To configure channel selection, choose one of the following options: If you want the system to automatically select the best channel for your network, click on the Allow ip500pbxw to select channel option and then click Next>. If you want to manually select a channel, click on the Select a channel manually option and then click Next>. The...
  • Page 97 Administration Manual ip500pbxw – English To configure security, choose one of the following options: If you do not want to use Wireless Network security, click the Off radio button and then click . Off is the default Next> setting, but you are strongly recommended to use wireless network security on your system.
  • Page 98 Wireless Network Configure Wireless Address Authentication The following page allows you to configure which wireless PCs that can access the ip500pbxw: By default, any wireless PC that is configured with your network’s SSID and channel number can connect to your system.
  • Page 99 Administration Manual ip500pbxw – English If you want to create a blacklist of PCs that cannot access your system, click on the Allow all wireless PCs to connect except those I specify radio button and then click Next>. Now follow the instructions in Configuring the wireless PC blacklist on page 98.
  • Page 100 Administration Manual ip500pbxw – English Click in each box and type each character pair of the MAC address for the PC you want to whitelist. Click The following page is displayed, containing details of the MAC address that you have just added: Next>.
  • Page 101 Administration Manual ip500pbxw – English Setting the Country From the section of the page, click First Time Settings Wireless Network Change your wireless  The first page of the wizard is displayed: first time settings here… The number of valid wireless network frequencies varies from country to country and you need to identify which country you are operating the system in to ensure that your network will transmit on the correct frequency.
  • Page 102 Administration Manual ip500pbxw – English Wireless Network General Settings section of the page displays details of the systems current wireless General Settings Wireless Network configuration. For example: The hyperlinks in this section allow you to: Enable/disable wireless networking; see page 94. Change the channel currently in use; click Change your wireless channel here… and follow the instructions in Select a Channel on page 97.

  • Page 103: Firewall

    Administration Manual ip500pbxw – English Firewall The ip500pbxw is equipped with a stateful inspection firewall. The firewall resides on the interfaces between - WAN and LAN (External and Internal) - WAN and DMZ (External and DMZ) - DMZ and LAN (DMZ and Internal)
  • Page 104 Administration Manual ip500pbxw – English Security Level There are three pre-defined security levels (high, medium, and low) that contain different security filters for each interface (WAN/LAN, WAN/DMZ, DMZ/LAN). There is a fourth option called None i.e. none of the default settings are selected. If None is selected all traffic is blocked and filters must be added as required to allow traffic through.
  • Page 105 Administration Manual ip500pbxw – English When set to the Medium level, this allows the user to host a mail server on the DMZ. This mail server can be accessed externally from the WAN. This setting also allows responses to pings from the LAN to the DMZ.
  • Page 106 Administration Manual ip500pbxw – English Global Address Pools A global address pool is used to assign a range of public IP addresses to a WAN interface. This can be used in conjunction with Reserved Mapping to associate the public IP addresses on the WAN interface with specific servers/applications on the DMZ or LAN A range of external IP addresses can be assigned to a specific interface.
  • Page 107 Administration Manual ip500pbxw – English Enter the following parameters: Global IP address This is the public IP address assigned to the WAN interface Internal IP This is the internal IP address of the server on Address the LAN Transport Type...
  • Page 108 Administration Manual ip500pbxw – English Select for an interface (external/internal, external/dmz, dmz/internal) Port Filters … The following screen is displayed for the interface selected This screen lists the filters currently in effect for that interface. Adding Port Filters Select ‘Add TCP or UDP Filter’...
  • Page 109 Administration Manual ip500pbxw – English Adding Raw IP Filters Filters based on IP address and protocol only can be added to the security level displayed. Select ‘Add Raw Filter‘ The following screen is displayed Enter the following parameters - IP Source address and Subnet Mask...
  • Page 110 Administration Manual ip500pbxw – English Enter the host IP address and Subnet mask Select the direction, Inbound Outbound Both Select Apply Save the new configuration Restart the system. Application Level Gateways There are certain applications that NAT and Firewall configurations cannot manage. In many cases, ALGs (Application Level Gateways) are needed to translate and transport packets correctly.
  • Page 111 Administration Manual ip500pbxw – English Security Trigger A security trigger can be defined for applications that are not supported by the ALGs listed above. A security trigger allows the firewall to dynamically open and close secondary ports associated with a particular application and to specify the maximum length of time the port remains open.
  • Page 112 Administration Manual ip500pbxw – English Enable Session Chaining If this is enabled, TCP dynamic sessions also become triggering sessions, which allows multi-level session triggering UDP Session Chaining If this is enabled, UDP dynamic sessions also become triggering sessions, which allows multi-level session...
  • Page 113 Administration Manual ip500pbxw – English Scan Detection If the number of scanning packets counted within the Scan Threshold Detection Period exceeds the value set here, a port scan attack is detected. The default setting is 5 per second. Scan Detection Period The duration that scanning type traffic is counted for.

  • Page 114: Diagnostics

    Internet connection and report back on anything preventing your connection from working. The ADSL Test is only applicable when you are using the internal ADSL Modem to connect ip500pbxw to the Internet. When should I run an ADSL Test? Run an ADSL Test if you cannot access the Internet.
  • Page 115 Administration Manual ip500pbxw – English Select DSL status in the text ‘Before running an ADSL test, you may want to monitor how your DSL connection is performing by looking at the DSL status page.’ The following page is displayed: - Logging If your system is having some problems which are not easily diagnosed you may be requested to enable logging.
  • Page 116 Administration Manual ip500pbxw – English If an IP Trunk is configured but not registered an will be displayed after the Password. If the trunk is configured and Note registered a √ is displayed...
  • Page 117 Administration Manual ip500pbxw – English Event Log This primarily displays recent security events e.g. blocking incoming attempts to penetrate the firewall. Ping You can Ping to defined or user defined addresses Remote Access If requested to do so you can enable Remote access to allow maintenance personnel to access the system remotely.
  • Page 118 Administration Manual ip500pbxw – English Your external IP address is shown. You provide this address to the maintenance engineer, as this is the address they use to access your system. In order to make the access secure and prevent unwanted access you also define a Password that you supply to the maintenance engineer.

  • Page 119: Firmware Update

    About firmware versions Firmware is a software program. It is stored as read-only memory on your ip500pbxw. Your product manufacturer is continually improving this firmware by adding new features to it and these features are saved in later versions of the firmware.
  • Page 120 The page tells you that the firmware update is currently being downloaded and installed on your system. Once installation is complete, the following page is displayed: You must restart your ip500pbxw in order to make the system aware that a new firmware version has been installed. To do this, click...

  • Page 121: System Resets

    You may need to reset to defaults if you have made changes to ip500pbxw's settings causing it not to function properly. If you are having problems connecting to your Internet Service Provider, their support staff may request that you reset to defaults to help in the connection process.
  • Page 122 Administration Manual ip500pbxw – English Click . The following page is displayed. Restart Resetting to defaults also resets the username and password to their default settings. When presented with the Log in page enter the default username, ‘admin’ and the default password ‘admin’.

  • Page 123: A Configuring Your Ip500Pbxw Via The Ip520C

    Administration Manual ip500pbxw – English Configuring Your ip500pbxw via the ip520c To enter system programming If your station is the Programming Station you have access to the system programming options. If you select this option you will be prompted to enter the System Programming Password. If this option is selected from any other station the display will show ‘Programming Refused’.
  • Page 124 Administration Manual ip500pbxw – English Press the Scroll Down Key ( ) until is displayed and select. System programming Enter the System Programming Password and select Lines Press the Scroll Down Key ( ) until is displayed and select. CDS Programming Select an Index Number (01 - 30).
  • Page 125 Administration Manual ip500pbxw – English Outgoing VoIP Calls In normal operation to make an outgoing call a line access code, 0 or 8, is dialled or a Line key is selected and the digits are dialled. To make a call over an IP line the digit 8 must be dialled or an IP Line key selected.
  • Page 126 Administration Manual ip500pbxw – English In the Output Code field, you insert whatever digits you want to be passed to the network. If no additional carrier access codes are required then the Output Code should match the Input Code. Select...
  • Page 127 Administration Manual ip500pbxw – English Incoming Call Handling This option is used to allocate stations to answer incoming calls on the lines. Associating lines with stations for Incoming Ringing By associating lines with stations you can have lines ringing different stations in Day and Night modes.
  • Page 128 Administration Manual ip500pbxw – English To set the automatic start and end times for Night Service The Automatic ‘Night Service’ feature allows you to set two time bands in each twenty-four hour intervals; the system then automatically enters ‘Night Service’.
  • Page 129 Administration Manual ip500pbxw – English Press the Scroll Down Key ( ) until is displayed and select. System programming Enter the System Programming Password and select System Press the Scroll Down Key ( ) until is displayed. Music on Hold Select the option (‘Internal Source’, ‘External Source’, ‘Tone on Hold’ or ‘Silence’) that you want. The default is ‘Internal Source’...
  • Page 130 Administration Manual ip500pbxw – English A station placed in Class 4 is restricted to internal and emergency, (112), calls only. A station can be placed in Class 5 in addition to being in Class 2 or 3. In this case the codes programmed in Table 5 are allowed.

  • Page 131: Using Voicemail

    Administration Manual ip500pbxw – English Select Restriction classes Select Night Class of Service Select the Class you want to assign to the stations, (Class 1 – Class 6). Enter the stations to be entered in this Class. Press the Hands-free Key to finish programming.
  • Page 132 Administration Manual ip500pbxw – English Press the Scroll Down key ( ) until is displayed and select. System programming Enter the System Programming Password and select Stations Select Remote Notification Select the stations that are to be allowed to use remote notification.
  • Page 133 Administration Manual ip500pbxw – English Notification interval timer If a remote notification fails this is the time the system waits before retrying the call. This is set at 5 minutes (900 seconds) in default. The range is 1-15 minutes (60 - 900 seconds).
  • Page 134 Administration Manual ip500pbxw – English To check all Voicemail Passwords All station Voicemail Passwords can be examined from the Programming Station. From the Programming Station, press Press the Scroll Down Key ( ) until is displayed and select. System programming Enter the System Programming Password and select  Stations.

  • Page 135: Programming Additional System Options

    Administration Manual ip500pbxw – English Programming Additional System Options Door station To set up a Door Station on your System From the Programming Station, press Press the Scroll Down Key ( ) until is displayed and select. System programming Enter the System Programming Password and select System.
  • Page 136 Administration Manual ip500pbxw – English Enter the System Programming Password and select System Select Change password Select and enter the 4-digit number you require. Change Select Confirm Press the Hands-free Key to finish programming. To configure unequipped line interfaces The system assumes that available line interfaces have exchange lines connected to them. If a line interface does not have...

  • Page 137: To Configure Pstn Lines

    Administration Manual ip500pbxw – English From the Programming Station, press Press the Scroll Down Key ( ) until is displayed and select. System programming Enter the System Programming Password and select System Press the Scroll Down Key ( ) until is displayed and select.

  • Page 138: To Set System Timers

    Long PSTN Line Programming CDS Detection On standard PSTN Lines on the ip500pbxw the CDS option is provided. The system can then detect when CDS information is being sent from the network and display the number. From the Programming Station, press Press the Scroll Down Key ( ) until is displayed and select.

  • Page 139: To Reset Your System

    Administration Manual ip500pbxw – English Select the required timer to be changed and enter the duration. (See table below). Confirm the new time. Press the Hands-free Key to finish programming. Timers Range Default setting Recall on hold 001 – 1800...

  • Page 140: B Cordless Phone Detailed Instructions

    • Your phone can interfere with electrical equipment such as answering machines, TV and radio sets, clock radios and computers if placed too close. It is recommended that you position the ip500pbxw at least one meter from such appliance Use only the mains adapter supplied with this telephone. Incorrect adapter polarity or voltage can seriously damage the telephone.
  • Page 141 Administration Manual ip500pbxw – English Press. }. Press 8 / 9 to select Press to confirm. SET THE CLOCK TO 12 HOURS/24 HOURS To change your phone’s time format: Press MENU Press to select . Press DISPLAY Press to select .
  • Page 142 Administration Manual ip500pbxw – English Programming Quick Dial Keys This feature allows you to dial to the contacts in your private phonebook by pressing and holding a quick dial key that you have assigned. You can assign 9 quick dial keys (keys 1-9).
  • Page 143 Administration Manual ip500pbxw – English Select and press PRIVATE Select . Press to view the status. The number of used and free locations are displayed. Press when STATUS finished. Call a number in your phonebook Press Select and Press NAMES. ...
  • Page 144 Administration Manual ip500pbxw – English 3 . S elect is displayed. CLEAR ALL. CONFIRM? 4 . P ress to confirm. The call timer is reset and will start counting from 0 seconds. Call a number in your call records While you are reviewing the call records, you can make a call or return a call to the person.
  • Page 145 Administration Manual ip500pbxw – English During screen saver mode, Press any soft key and the phone will go to standby. Personalising your phone Your phone comes with a colour display and a selection of ringing melodies. Personalise your phone’s display...
  • Page 146 Administration Manual ip500pbxw – English Select . Press SOUNDS Select . Press HS KEY TONES Select . Press to confirm. To set your handset’s confirmation/parking tones Press MENU. Select . Press SOUNDS Select Press HS TONES. Select . Press to confirm. To set the alarm clock Press MENU.
  • Page 147 Administration Manual ip500pbxw – English Select . Press TIMER Press 8 / 9 to set the HOUR. Press }. Press 8 / 9 to set the MINUTE. Press }. Press 8 / 9 to set the SECOND. Press to confirm. The timer starts counting and your can see the timer on display.
  • Page 148 Administration Manual ip500pbxw – English Select . Press SYSTEM Select LANGUAGE. Press Select the language. Icons on your handset’s display. Base/Handset link Name Call in progress Number Battery Level Volume level; I block = lowest volume; 3 blocks = highest volume...

  • Page 149: Cip Addresses, Network Masks & Subnets

    Administration Manual ip500pbxw – English C IP Addresses, Network Masks & Subnets IP Addresses This section refers only to IP addresses for IPv4 (version 4 of the Internet Protocol). IPv6 addresses are not covered. Note This section assumes basic knowledge of binary numbers, bits, and bytes.

  • Page 150: Subnet Masks

    Administration Manual ip500pbxw – English Subnet masks A mask looks like a regular IP address, but contains a pattern of bits that tells what parts of an IP address are the network ID and what parts are the host ID: bits set to 1 mean ‘this bit is part of the Definition network ID’...

  • Page 151: D Glossary

    Administration Manual ip500pbxw – English D Glossary A family of specifications for wireless LANs developed by a working group of the IEEE. This in an 802.11 Ethernet protocol, often called Wi-Fi. A designation for the type of wiring used by Ethernet networks with a data rate of 10 Mbps. Also 10BASE-T known as Category 3 (CAT 3) wiring.
  • Page 152 Administration Manual ip500pbxw – English See network keys encryption keys The most commonly installed computer network technology, usually using twisted pair wiring. Ethernet Ethernet data rates are 10 Mbps and 100 Mbps. See also 10BASE-T, 100BASE-T, twisted pair. File Transfer Protocol A program used to transfer files between computers connected to the Internet.
  • Page 153 Administration Manual ip500pbxw – English (Also known as encryption keys.) 64-bit and 128-bit encryption keys used in WEP wireless security network keys schemes. The keys encrypt data over the WLAN, and only wireless PCs configured with WEP keys that correspond to the keys configured on the device can send/receive encrypted data.
  • Page 154 Provider will tell you the VPI for each VC they provide. See VC. Wide Area Network Any network spread over a large geographical area, such as a country or continent. With respect to the ip500pbxw, WAN refers to the Internet.
  • Page 155 Administration Manual ip500pbxw – English A software program that uses Hyper-Text Transfer Protocol (HTTP) to download information from Web browser (and upload to) web sites, and displays the information, which may consist of text, graphic images, audio, or video, to the user. Web browsers use Hyper-Text Transfer Protocol (HTTP). Popular web browsers include Netscape Navigator and Microsoft Internet Explorer.

  • Page 156: E Configuring Your Pcs

    If you have connected your LAN PCs via Ethernet to ip500pbxw, follow the instructions that correspond to the operating system installed on your PC: If you want to allow Wireless PCs to access your ip500pbxw, see section on Wireless Setup / Security on page 94. Windows® XP PCs In the Windows task bar, click the Start button, and then click Control Panel.
  • Page 157 If prompted, click OK to restart your computer with the new settings. Next, configure the PCs to accept IP information assigned by ip500pbxw: In the Control Panel, double-click the Network and Dial-up Connections icon. In Network and Dial-up Connections window, right-click the Network icon, and then select Properties.
  • Page 158 In some cases however, you may want to assign Internet information to some or all of your PCs directly (often called ‘statically’), rather than allowing ip500pbxw to assign it. This option may be desirable (but not required) if: You have obtained one or more public IP addresses that you want to always associate with specific computers (for example, if you are using a computer as a public web server).
  • Page 159 Administration Manual ip500pbxw – English Select Connections If you have been using a dial up connection ensure the button Never dial a connection is selected Select LAN Settings. Under Proxy Server, ensure that Use a proxy server for your LAN is unchecked.

  • Page 160: F Troubleshooting

    Go to (d) Is the Ethernet LED on? Verify that your PC is connected to LAN port 1, 2, 3 or 4 on the ip500pbxw using a Cat 5 patch cord or cable. (c) For a Wireless Go to (d)
  • Page 161 Administration Manual ip500pbxw – English (2) Check your ADSL settings (a) Enter the ip500pbxw Main menu • Select Router Configuration • Select ADSL Modem click Change the ADSL Modem settings here … • Select PPPoA click Next • Enter PPP Username, PPP Password, retype password click Next •...
  • Page 162 • Go to (c) (c) Make a note of the Network Name (d) Select Allow ip500pbxw to select a channel (e) Select Wi-Fi Protected Access (WPA) on the wireless network Enable SSID Broadcast (f) Re-enter the Pass Phrase and make a note of it...

  • Page 163: Troubleshooting Your Cordless Phone

    (crackles, echo, appliance. location. etc.) - ip500pbxw unit is installed in a - Install the base unit in a different room. room with thick walls. - Move closer to the base unit. - The handset is too far from the base unit.

  • Page 164: Troubleshooting The Pabx

    For CDS service to work on standard PSTN Lines it has to be enabled in both the telephone exchange and on the ip500pbxw system. If the service is provided on the PSTN Line it must be programmed in the ip500pbxw. See page 83 for programming from the Management Application and Page 137 for programming from the programming ip520c.

  • Page 165: Connecting To An External Modem

    Noise from the ip520c speaker. There is an option on the ip500pbxw system to play the music you provide for music on hold through the ip520c speakers when the ip520c is not being used. This feature can only be used when you provide an external music source. If the feature is turned on and an external music source is not provided the ip520c speakers may make a low-level noise.
  • Page 166 English Version 1.0...

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