HP AH809B Overview page 7

QuickSpecs
Warranty Information, HP Care Pack, and Service and Support
NOTE: Care Pack Services availability may vary by product and country. NOTE:
NOTE: NOTE:
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
Recommended HP Care Pack Services for optimal satisfaction with your HP product. Recommended HP Care Pack Services for optimal satisfaction with your HP product. Recommended HP Care Pack Services for optimal satisfaction with your HP product. Recommended HP Care Pack Services for optimal satisfaction with your HP product.
Recommended Support Recommended Support Recommended Support Recommended Support
Recommended Recommended Recommended Recommended
Deployment Deployment
Deployment Deployment
3-Year HP Support Plus 24 3-Year HP Support Plus 24 3-Year HP Support Plus 24 3-Year HP Support Plus 24
For a higher return on your storage investment, HP Support Plus 24 provides integrated hardware and
software support services designed specifically for your technology. Available 24x7, this 3-year
combined reactive support option delivers onsite hardware support and over-the-phone software support
around-the-clock. Leverage the full strength of HP Technology Services - customers can trust the services
professionals at HP to work collaboratively with them, putting our strategic and technical know-how to
work across their entire infrastructure.
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
HP Installation and Startup Service for HP StorageWorks VLS Tape Libraries HP Installation and Startup Service for HP StorageWorks VLS Tape Libraries HP Installation and Startup Service for HP StorageWorks VLS Tape Libraries HP Installation and Startup Service for HP StorageWorks VLS Tape Libraries
For smooth startup, HP Installation and Startup Service for HP StorageWorks VLS Tape Libraries-
provides for the deployment of HP StorageWorks libraries, including library sub-components in SAN
environments. In today's new era of business technology- customers can trust the services professionals
at HP to work collaboratively with them, putting our strategic and technical know-how to work across
their entire infrastructure.
Installation and startup by an HP technical specialist
Availability of an HP service specialist to answer basic questions during the delivery of this service
Delivery of the service at a mutually scheduled convenient time
Verification prior to installation that all service prerequisites are met
A project manager to manage the implementation of the service engagement (Implementation
Service only)
Service performed by an HP technical specialist
Delivery of the service at a mutually scheduled time
Product installation according to the product specifications
Deployment activities designed to bring the Fibre Channel-based tape library into operation
Improved performance
Higher value of the HP StorageWorks VLS libraries due to leveraging of HP knowledge in
implementing Fibre Channel-based systems and solutions
Fewer implementation-related disruptions in the IT environment
Increased system reliability and more effective data management
Installation that adheres to the product specifications and supports business configuration
requirements
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA1-1971ENW.pdf
DA - 12233 North America — Version 24 — November 20, 2009
HP StorageWorks 6000 Virtual Library System HP StorageWorks 6000 Virtual Library System HP StorageWorks 6000 Virtual Library System HP StorageWorks 6000 Virtual Library System
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