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Helpful Hints and Trouble Shooting
What should I do if my Venta-Sonic does not produce mist?
Insure that the water tank is properly set on its base. Make sure all air bubbles are out
by tapping the tank with your finger until all air has escaped. It may take several
minutes for mist to be visible.
What should I do if the power indicator is on but there is no mist?
This may be caused by mineral deposits in the water channels. Try the following: Clean
the water tank, base and vapor nozzle with a damp cloth to remove any build-up in the
water channel.
What should I do if my Venta-Sonic produces no mist, and the power
indicator light is not on?
Check if the plug is connected to an A/C outlet. Is there electrical power in the outlet?
Try to plug the power cord into a different 110-120V A/C outlet. Check if there is water
in the reservoir of the base. Check if the unit is positioned on a flat surface.
What should I do if water in the unit will not flow down from the tank
to the reservoir in the base?
Gently wiggle the tank while watching for the air bubbles indicating that the water is
running down to the reservoir. Remove tank and reset on the base. Tap the tank
slightly. Check the demineralization cartridge; replace if necessary.
Servicing your Venta-Sonic Humidifier
Should you experience unforeseen problems with your humidifier that you cannot
resolve based on above Hints and Troubleshooting, please call our customer service
department toll free at 1 (888) 333 8218 to obtain a Return Merchandise Authorization
(RMA) number. Attach a tag to the product that includes your name, address, daytime
phone number, and description of the problem. Include a copy of the original sales
receipt. Carefully package the product in its original packaging and send it either by
UPS or Parcel Post with shipping and insurance prepaid to:
For products purchased in the United States:
Venta-Airwasher LLC
1360 Hamilton Parkway
Itasca, Illinois 60143 USA
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