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Table of Contents
Troubleshooting
Summary of Contents for Patton 3124
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Page 1: User Manual
Model 3124 ADSL2+ IpDSLAM User Manual Important This is a Class A device and is not intended for use in a residential environment. Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com WWW: www.patton.com Part Number: 07M3124, Rev. A... - Page 2 Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA tel: +1 (301) 975-1000 fax: +1 (301) 869-9293 support: +1 (301) 975-1007 web: www.patton.com e-mail: support@patton.com Copyright © 2012, Patton Electronics Company. All rights reserved. The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
- Page 3 Summary Table of Contents Introduction ..............................7 Hardware Installation............................ 11 3 Configuration..............................19 Operation and Maintenance.......................... 42 5 Troubleshooting............................47 Contacting Patton for assistance ........................51 Compliance information ..........................54 Specifications ..............................56 Abbreviations ............................... 62...
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Page 4: Table Of Contents
General conventions ............................6 Mouse conventions ............................6 Introduction ..............................7 Model 3124 ADSL2+ IpDSLAM Overview ......................8 Features ...................................8 Application................................9 Detailed Description of the Model 3124 .........................9 Module Functional Block Diagram ........................9 LEDs and Interfaces ............................10 Cooling System ...............................10 Hardware Installation............................ 11 Pre-Installation ..............................12... - Page 5 System Spares ..............................43 Dispatching Maintenance Personnel .......................43 Electrostatic Discharge Protection ........................43 Routine Maintenance ............................43 Powering the Model 3124 Up or Down ........................44 Powering Up the DSLAM ..........................44 Powering Down the DSLAM ..........................44 Controls and LED Indication..........................44 3124 LEDs and Interfaces ..........................45...
- Page 6 Model 3124 User Manual Table of Contents Troubleshoot Model 3124 Power-Up Problems ....................49 Troubleshoot ADSLx Service Problems ......................49 Troubleshoot POTS Service Problems ......................49 Subscriber Service Problems ..........................50 Contacting Patton for assistance ........................51 Introduction ................................52 Contact information..............................52 Warranty Service and Returned Merchandise Authorizations (RMAs)..............52...
- Page 7 3124 Controls and LED Indication ........
- Page 8 Model 3124 Module Functional Block Diagram ........
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Page 9: Audience
About this guide This guide describes installing and operating the Patton Electronics Model 3124 ADSL2+ IpDSLAM. Audience This guide is intended for the following users: • Operators • Installers • Maintenance technicians Structure This guide contains the following chapters and appendices: •... -
Page 10: Precautions
Model 3124 User Manual Precautions Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you become aware of potential problems. are intended to prevent safety hazards that could result in per- sonal injury. -
Page 11: Safety When Working With Electricity
Model 3124 User Manual Safety when working with electricity • Do not open the device when the power cord is connected. For systems without a power switch and without an external power adapter, line volt- ages are present within the device when the power cord is connected. -
Page 12: General Observations
Model 3124 User Manual In accordance with the requirements of council directive 2002/ 96/EC on Waste of Electrical and Electronic Equipment (WEEE), ensure that at end-of-life you separate this product from other waste and scrap and deliver to the WEEE collection system in your country for recycling. -
Page 13: Typographical Conventions Used In This Document
Model 3124 User Manual Typographical conventions used in this document This section describes the typographical conventions and terms used in this guide. General conventions The procedures described in this manual use the following text conventions: Table 1. General conventions Convention... -
Page 14: Introduction
Chapter 1 Introduction Chapter contents Model 3124 ADSL2+ IpDSLAM Overview ......................8 Features ...................................8 Application................................9 Detailed Description of the Model 3124 .........................9 Module Functional Block Diagram ........................9 LEDs and Interfaces ............................10 Cooling System ...............................10... -
Page 15: Model 3124 Adsl2+ Ipdslam Overview
24/48 ADSL/2/2+ ports and is able to provide the broadband data communication services and multimedia services at the same copper line. The Model 3124 is capable of delivering very high speed data service; full-rate of ADSL2+ for 48 subscribers with 1 Gigabit uplinks. With advanced QoS features, Model 3124 is ideal for next generation broadband network to deliver rich video contents, DSL, POTS, and VoIP service over ADSL2+ link. -
Page 16: Application
Model 3124 User Manual 1 • Introduction Application The Model 3124 supports up to 48 ADSL/2/2+ lines per 1.5U box. Users can manage the system with CLI/SNMP/Web GUI via in-band management channel. Figure 2. System application Detailed Description of the Model 3124 Module Functional Block Diagram Figure 3. -
Page 17: Leds And Interfaces
Cooling System The cooling system of the Model 3124 consists of a fixed fan card and a swappable air filter. The fan card has four fans to blow air through the DSLAM for cooling. The air filter is for trapping air-bourn particulates. The filter is field-installable and filed- replaceable. -
Page 18: Hardware Installation
Tools and Test Equipment Requirements .......................12 Safety Requirement ............................12 Electrostatic Discharge Protection ........................12 Hardware Installation ............................13 Installation Overview ............................13 Mounting the Model 3124 ..........................13 Power and Ground Connections ........................15 DC Power Connection ..........................15 AC Power Connection (Option) .......................15 Ground Connection ..........................16 In Central Office.......................... -
Page 19: Pre-Installation
Safety Requirement To prevent possible serious injury, do not apply power to the Model 3124 system at the central office or any remote site until you’ve completed all of the installation procedures and connected it to the external facilities. -
Page 20: Hardware Installation
2 • Hardware Installation Hardware Installation The hardware installation for the Model 3124 is simple and without complex hardware setting. However, it should be installed following the standard installation procedures. During installation, basic safety precautions should always be taken, especially, be sure to wear an antistatic wrist strap to prevent static electricity from damaging the system and injury to the operator. -
Page 21: Mounting Bracket Orientation (Top View)
Use two or more people to secure the chassis. Relay rack mounting normally requires at least two people. To mount the Model 3124: 1. Locate the chassis and obtain the appropriate chassis mounting hardware. -
Page 22: Power And Ground Connections
This is to guarantee our products against inter- ferences by other equipment while they are working. AC Power Connection (Option) If your Model 3124 uses AC power, connect the AC power cord to the AC supply socket on the front panel of the DSLAM (refer to Figure 7), and plug the cord into the external power source. -
Page 23: Ground Connection
2 • Hardware Installation Ground Connection This section provides the grounding rule for the Model 3124. All remote system sites must be properly grounded for optimum system performance. In Central Office. There should be a CO GND that is adequately grounded. If the measured resistance from the grounding screw (on the rear panel of the DSLAM, refer to Figure 1-4) to CO GND is less than 5 Ohm, then it can be assumed that the system is well grounded. -
Page 24: Connecting The Gbe Trunk Interface
Model 3124 User Manual 2 • Hardware Installation The pin assignment of Line/POTS interface is illustrated below (the numbers in the connector figures below represent PIN numbers). • For Ports 1-24: Table 7. Ports 1-24 Pin Assignment Port Ring Ring... -
Page 25: Console Port
Model 3124 User Manual 2 • Hardware Installation Console Port The Console interface on the front panel is the main control interface of the Model 3124. Figure 11 shows the RJ45 connector pin assignment: 1 2 3 4 5 6 7 8... -
Page 26: Configuration
Chapter 3 Configuration Chapter contents Provisioning a Management IP Port ........................20 .................................20 Web GUI ................................20 Configuration Import/Export..........................21 .................................21 Web GUI ................................23 A – Import File (Write Download Config To Flash) .................23 B – Import File (Load Remote Config to Running Config) ..............25 C –... -
Page 27: Provisioning A Management Ip Port
3 • Configuration Provisioning a Management IP Port This section describes how to use CLI commands or Web GUI to provision an IP port for the Model 3124. Note For both CLI and Web Configuration Tool, the default login username and password are: admin/admin. -
Page 28: Configuration Import/Export
3 • Configuration Configuration Import/Export The Model 3124 provides the configuration preservation feature that the configuration database is stored in flash memory (two partitions available). In addition to the configuration preservation feature, the Model 3124 also provides the configuration export/import feature. - Page 29 Model 3124 User Manual 3 • Configuration C – Export: export file from Running config to the TFTP server. Example: enable configure runningcfg login 172.16.100.181 put testcfg D –Save Running config to the Flash (partition 1 or partition 2). Example:...
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Page 30: Web Gui
Model 3124 User Manual 3 • Configuration Web GUI On the menu tree, click on Maintenance > Database. The Database Configuration page is displayed. Select the database configuration action you want to perform: • “A – Import File (Write Download Config To Flash)”... -
Page 31: Write Download Config To Flash: Write File
Model 3124 User Manual 3 • Configuration Write downloaded Config to Flash in progress: Figure 16. Write Download Config to Flash: Write File Write to memory successfully: Figure 17. Write Download Config to Flash: Write Successful Fail to Get File: Figure 18. -
Page 32: B - Import File (Load Remote Config To Running Config)
Model 3124 User Manual 3 • Configuration B – Import File (Load Remote Config to Running Config) Type in the TFTP Server IP address and the name of the file you want to download. Then click on Get File button. -
Page 33: C - Export File (Put Running Config To Remote Tftp Server)
Model 3124 User Manual 3 • Configuration C – Export File (Put Running Config to Remote TFTP Server) Type in the TFTP Server IP address and the name of the file you want to export. Then click on Put File but- ton. -
Page 34: D - Save Running Config To Flash (System Config)
Model 3124 User Manual 3 • Configuration D – Save Running Config to Flash (System Config) Click on the drop-down list and select partition, and then click on Write_Running button to write running configuration to Flash. Figure 25. Save Running Config to Flash: Write Running Configuration Write running config to Flash successfully: Figure 26. -
Page 35: E - Reload Flash To Running Config
Model 3124 User Manual 3 • Configuration E – Reload FLASH to Running Config Click on the drop-down list and select partition, and then click on LOAD_FLASH button to load configura- tion from Flash to Running Config. Figure 27. Load FLASH to Running Config: Load Configuration Load configuration from FLASH to Running Config successfully: Figure 28. -
Page 36: F - Restore Factory Default
Model 3124 User Manual 3 • Configuration F – Restore Factory Default Except out-band IP address and user account, all other configuration will be restored to factory default. Click on Factory_Default button to restore factory default configuration. Figure 29. Restore Factory Default After loading default configuration to Flash successfully, you must click on the RESTART button to restart the system. -
Page 37: G - Flash Boot Point Configuration Select
Model 3124 User Manual 3 • Configuration G – Flash Boot Point Configuration Select Click on the Boot Config drop-down list and select the partition (Partition1 or Partition2) as the boot point. Click on Apply and then restart the system. The system will restart and load the configuration in the partition you select into the running configuration. -
Page 38: Firmware Update
You can see which partition by referring to the Current Version. 2. The Model 3124 provides two firmware memory partitions. If you want to change the firmware partition for booting, use the following commands (if you change to the non-active partition, system will restart... -
Page 39: Web Gui
Model 3124 User Manual 3 • Configuration Web GUI On the menu tree, click on Maintenance > Firmware Update. The Firmware Update page is displayed. Once you have entered all the necessary values, click on the Firmware Update button to start updating the firmware. -
Page 40: Firmware Write In Progress
Line Reference Guide available online at www.pat- ton.com/manuals/3124-cli.pdf. The software architecture of the Model 3124 is shown in the figure below. It can be divided into three layers: the management layer, the OAM&P layer, and the firmware layer. Figure 33. Management Software Model As in the figure, CLI shell, SNMP agent, and WEB server are in the top-most layer (management layer) of the system software and offering OAM&P function of the DSLAM based on the conceptual management features... -
Page 41: Configuration Management
Model 3124 User Manual 3 • Configuration The Model 3124 uses flash memory as the database (DB) to store system configuration parameters. The firm- ware layer includes ADSL drivers, Memory and I/O control, etc. Features of the Management Interface include: •... -
Page 42: Adsl Configuration
Configuration for an ADSLx user port is provisioned by the parameter set, which is a group of attributes that determine the user port behaviors; and we call it as a profile. The Model 3124 provides a profile-based provi- sioning per the definition of ITUT G997.1 and RFC 2662 for ADSL line configuration data and a mechanism to associate the ADSL port to these profiles. -
Page 43: Adsl Performance Management Statistics
(network and subscriber interface) and ATM cell counter in both transmit and receive direction. Users can observe these data through CLI, Web-GUI, or EMS. ADSL Performance Management Statistics The Model 3124 provides the following ADSL PM statistics: Table 11. ADSL PM Statistics Item... -
Page 44: Remote Network Monitoring (Rmon) Feature
Remote Network Monitoring (RMON) Feature The Model 3124 supports performance statistics defined in RMON MIB groups 1 (Ethernet statistics), 2 (his- tory control), 3 (Ethernet history), 4 (alarm), 5 (event), and 6 (log) per RFC 2819 for all network uplink 10/100/1000 ports. -
Page 45: Rmon Eth History Control Variables
Model 3124 User Manual 3 • Configuration Table 13. RMON ETH Statistics Variables Variable Description Tx/Rx Pkts 65~127bytes Monitoring tx/rx 65 to 127 bytes Tx/Rx Pkts 128~255bytes Monitoring tx/rx 128 to 255 bytes Tx/Rx Pkts 256~511bytes Monitoring tx/rx 256 to 511 bytes... -
Page 46: Fault Management
For example, if a far-end LOS is raised on a circuit and then a far-end LPR is raised on the circuit, the LPR alarm stands and the LOS closes. The alarm hierarchy used in the Model 3124 system is shown in the following table: Table 15. -
Page 47: Adsl Alarms
• COMMF: Unable to communicate with peer modem -Far End • NOPEER: No peer present – Far End Loopback Testing The Model 3124 supports ATM and ADSL loop diagnostics. • ATM: The system provides F5 end-to-end or segment loopback. •... -
Page 48: Cluster Feature
3 • Configuration Cluster Feature The Model 3124 supports Cluster feature that can make a group of NEs (network elements) work together as a single NE from the management point of view. Operators can manage the NEs in a cluster, called cluster nodes, via the same single IP address in terms of CLI, Web-based GUI or SNMP based management inter- faces. -
Page 49: Operation And Maintenance
System Spares ..............................43 Dispatching Maintenance Personnel .......................43 Electrostatic Discharge Protection ........................43 Routine Maintenance ............................43 Powering the Model 3124 Up or Down ........................44 Powering Up the DSLAM ..........................44 Powering Down the DSLAM ..........................44 Controls and LED Indication..........................44 3124 LEDs and Interfaces ..........................45... -
Page 50: Maintenance Requirement
Also keep each Model 3124 system site free of dust and other pollutant that could affect system performance. In addition, be sure to maintain the environment conditions at the central office and at each remote system site. -
Page 51: Powering The Model 3124 Up Or Down
Controls and LED Indication The Model 3124 has simple controls and indicators on its front panel. The indicators show the current operat- ing states of various system elements and serve as maintenance aids for local technicians at each site. The remaining controls on the cards are also provided for local system testing and maintenance. -
Page 52: Controls And Led Indication
Model 3124 User Manual 4 • Operation and Maintenance 3124 LEDs and Interfaces Table 17. 3124 Controls and LED Indication Front Panel of 3124 Color Indication/Condition Yellow At power on phase Self-test fail Green Normal Operation Yellow At power on phase... -
Page 53: Replacing The Air Filter
4 • Operation and Maintenance Replacing the Air Filter This section provides procedures on how to replace the air filter (replace every three months). Figure 35. Model 3124 Air Filter Location Note You must loosen the connection of the Air Filter Panel to the DSLAM and pull out the Air Filter before replacing the air filter. -
Page 54: Troubleshooting
Introduction ................................48 Resolving Problems Indicated Through LEDs .......................48 Resolving Problems Indicated Through Alarms .....................48 Procedures for Troubleshooting the Model 3124....................48 Troubleshoot Model 3124 Power-Up Problems ....................49 Troubleshoot ADSLx Service Problems ......................49 Troubleshoot POTS Service Problems ......................49 Subscriber Service Problems ..........................50... -
Page 55: Introduction
Alarms” on page 48 Resolving Problems Indicated Through Alarms Alarms of the system are viewed through CLI, Web GUI, JG-3124, or EMS. If an alarm indicates a problem, refer to “Procedures for Troubleshooting the Model 3124” on page 48 for troubleshooting procedures. -
Page 56: Troubleshoot Model 3124 Power-Up Problems
1. Check the connection of the POTS lines at the POTS connector for the DSLAM. 2. Use a bridging connector to couple the POTS and subscriber lines. If this solves the problem, replace the DSLAM. 3. Check the condition of the POTS lines and connectors. Procedures for Troubleshooting the Model 3124... -
Page 57: Subscriber Service Problems
2. Use a bridging connector to couple the POTS and subscriber lines. If this results in POTS service to the affected subscribers, contact your provider. 3. Check the condition of the subscriber lines and connectors. Procedures for Troubleshooting the Model 3124... -
Page 58: Contacting Patton For Assistance
Chapter 6 Contacting Patton for assistance Chapter contents Introduction ................................52 Contact information..............................52 Warranty Service and Returned Merchandise Authorizations (RMAs)..............52 Warranty coverage ............................52 Out-of-warranty service ..........................52 Returns for credit ............................52 Return for credit policy ..........................53 RMA numbers ..............................53 Shipping instructions ..........................53... -
Page 59: Introduction
Model 3124 User Manual 6 • Contacting Patton for assistance Introduction This chapter contains the following information: • “Contact information”—describes how to contact PATTON technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA). -
Page 60: Return For Credit Policy
Model 3124 User Manual 6 • Contacting Patton for assistance Return for credit policy • Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. • 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price). -
Page 61: A Compliance Information
Appendix A Compliance information Chapter contents Compliance ................................55 ................................55 Low-Voltage Directive (Safety) ........................55 PSTN Regulatory ............................55 Radio and TV Interference (FCC Part 15) ......................55 CE Declaration of Conformity ..........................55 Authorized European Representative ........................55... -
Page 62: Compliance
Model 3124 User Manual A • Compliance information Compliance • FCC Part 15, Class A • EN55022, Class A • EN55024 Low-Voltage Directive (Safety) • IEC/EN60950-1, 2nd edition PSTN Regulatory • This device is not intended nor approved for connection to the PSTN... - Page 63 Appendix B Specifications Chapter contents Physical Specifications ............................57 Environmental Specifications ..........................57 Power Specifications ..............................57 Trunk Interface ..............................58 Line Interface ................................58 POTS Splitter Module ............................59 Management Interface............................59 OAM&P ................................59 Ethernet/IP Functionality............................60 ATM and Interworking Function (IWF).......................61...
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Page 64: B Specifications
Model 3124 User Manual B • Specifications Physical Specifications Table 19. Physical Specifications Item Value Width 431.8 mm (17 in.) not including the mounting brackets Height 66 mm (1.5U) Depth 275 mm Weight 4.3 Kg Rack Standard rack (19” or 23”) Environmental Specifications Table 20. -
Page 65: Trunk Interface
Model 3124 User Manual B • Specifications Trunk Interface • Support IEEE 802.1X authentication for trunk interface. • Support RJ45 connectors for uplink port. • Electrical interface: Support IEEE 802.3 10/100/1000 Base-T auto-sensing GbE. Support auto-adaptive between full-duplex and half-duplex operation modes for 10 and 100 Mbpsopera- tion speed on a per trunk port basis. -
Page 66: Pots Splitter Module
Model 3124 User Manual B • Specifications Interleaving selection • Support rate adaptation modes defined in ITU-T G.992.5 and G.997.1 including Manual, Rate Adaptive At Init, and Dynamic Rate Adaptation modes • Support Seamless Rate Adaptation (SRA) to on-line reconfigure the total data rate according to the line condition •... -
Page 67: Ethernet/Ip Functionality
Model 3124 User Manual B • Specifications Ethernet/IP Functionality • General Bridging Function Support IPv4 packet Support IEEE802.1d Ethernet bridge function between trunk Ether port and ATM VCs Support static source MAC table provisioning, automatic source MAC learning and block duplicate ones... -
Page 68: Atm And Interworking Function (Iwf)
Model 3124 User Manual B • Specifications • The system is able to control the bandwidth occupied by broadcast, multicast, and unknown unicast (flooding) traffic respectively on a per VLAN basis. Support rate-limit profile binding per bridge port Support Three Color Marking (TCM) policer... -
Page 69: Abbreviations
Appendix C Abbreviations Chapter contents Abbreviations ................................63... -
Page 70: Abbreviations
Model 3124 User Manual C • Abbreviations Abbreviations Table 22. Abbreviations Abbreviation Explanation ADSL Asymmetrical Digital Subscriber Line ADSLx ADSL/ADSL2/ADSL2+ ANSI American National Standards Institute Asynchronous Transfer Mode Command Line Interface DSLAM Digital Subscriber Line Access Multiplexer Element Management System...