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Summary of Contents for Viola Systems Arctic 2270
- Page 1 Arctic User's Manual Arctic GPRS Router (2270) Firmware Version 5.0.7 Document Version 1.6 April 2010...
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Page 2: Copyright And Trademark
Arctic GPRS Router Copyright and Trademark Copyright © 2008-2010, Viola Systems Ltd. All rights to this manual are owned solely by Viola Systems Ltd. (referred elsewhere in this User’s Manual as Viola Systems). All rights reserved. No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems. -
Page 3: Disclaimer
The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems. Any transfer, licensing to a third party, leasing, renting, transportation, copying, editing, translating, modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems. -
Page 4: Declaration Of Conformity
User's Manual Arctic GPRS Router Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Viola Systems Ltd. Manufacturer’s Address: Lemminkäisenkatu 14-18 A FI-20520 Turku Finland declares that this product: Product Name: Arctic GPRS Router conforms to the following standards:... -
Page 5: Warranty And Safety Instructions
Viola Systems manufactured hardware or software could lead directly to death, personal injury, or severe physical or environmental damage. -
Page 6: Revisions
User's Manual Arctic GPRS Router Revisions Date Document Firmware Description of changes Version Version 01/2004 Manual released 06/2004 Minor modifications and HW update 10/2005 General text related corrections / Chapter 5 - Firewall rewritten 06/2008 5.0.7 Firmware 5.0.7 updated 04/2010 Lay-out changed. -
Page 7: Table Of Contents
User's Manual Arctic GPRS Router Contents COPYRIGHT AND TRADEMARK ..................2 DISCLAIMER..........................3 DECLARATION OF CONFORMITY..................4 WARRANTY AND SAFETY INSTRUCTIONS...............5 REVISIONS..........................6 1. INTRODUCTION....................... 9 About this User’s Manual......................9 The Arctic Platform........................9 2. PHYSICAL INTERFACES....................11 Front Panel Description.......................11 Back Panel Description....................... 13 Side Panel Description......................14 Product Information Label ....................15 Firmware Version........................ - Page 8 User's Manual Arctic GPRS Router 5.4.3 DHCP Server......................38 Tools Menu..........................39 6. GPRS..........................41 Placing Arctic........................41 GPRS Antenna........................41 SIM Card and Card Holder....................42 Configuring Arctic's GPRS Settings..................42 Useful GSM/GPRS Information...................43 7. TROUBLESHOOTING.....................45 Common Problems......................45 SPECIFICATIONS ......................46 LIMITED WARRANTY......................47 TECHNICAL SUPPORT .....................
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Page 9: Introduction
User's Manual Arctic GPRS Router 1 Introduction Viola Arctic product family offers industrial quality connectivity devices for custom-built wireless and wired device management solutions. 1.1 About this User’s Manual This User’s Manual describes the operation of the Arctic GPRS Router. All devices in this User’s Manual are referred to as Arctic, unless otherwise mentioned. - Page 10 User's Manual Arctic GPRS Router HARDWARE CPU Platform: ■ 32-bit RISC microcontroller ■ 32 MB RAM ■ 8 MB Solid state FLASH memory ■ Hardware Watchdog Network Interface: ■ 10/100 Base-T Ethernet (RJ45) Device Interface: ■ 1 Serial port (RS-232, 19200 8N1) Mechanics: ■...
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Page 11: Physical Interfaces
User's Manual Arctic GPRS Router 2 Physical Interfaces The Arctic unit contains three panels for interface connections and status indication. These panels are: 1. Front panel: The front panel configuration is shown in figure 2. This panel includes all connectors and switches for the device operation, optional input/output connectors and the connectors for network and serial interface. - Page 12 User's Manual Arctic GPRS Router Figure 3. Power supply connector ■ Pin 1 is positive (+) ■ Pin 2 is negative (–) The unit is protected against reversed polarity. Power Switch Enables or disables the operation of the Arctic. Serial Port (RS-232 console) Arctic has one serial port connector.
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Page 13: Back Panel Description
User's Manual Arctic GPRS Router Note! The cross-connected cable is only for connecting the Arctic to the PC’s network interface card. When connecting to a local network (e.g. hub or switch), a direct Ethernet cable must be used. The figure and pin description of the Arctic’s RJ45 Ethernet connector is as follows: Figure 5. -
Page 14: Side Panel Description
User's Manual Arctic GPRS Router Figure 6. Back Panel 1. FME connector for an antenna. 2. SIM Card slot. Note! It is recommended NOT to insert or remove the SIM card while the GPRS module is in operation. The SIM card contents may become corrupted if the card is removed while the GPRS module is writing data to it. -
Page 15: Product Information Label
User's Manual Arctic GPRS Router Table 3: LED Description State Description Number Battery Not connected VPN connection is up Blinking VPN onnection is starting VPN connection is disabled Power/Error Operating power is turned on Operating power is turned off System Function Device is starting Blinking Device is operating normally... -
Page 16: Firmware Version
User's Manual Arctic GPRS Router Figure 8. Product Information Label 2.5 Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page (System -> Information). It is also possible to get the firmware version by issuing command firmware in console. Figure 9. -
Page 17: Getting Started
Cross-over Ethernet Cable ■ Null modem cable If any of the items are missing or damaged, please contact Viola Systems Ltd. All packaging materials are recyclable. Viola Systems urges its customers to follow environmental regulations regarding the disposal of all the materials. - Page 18 User's Manual Arctic GPRS Router 1. Connect to the Arctic using your HTML browser. The default IP address of the Arctic is “10.10.10.10” (netmask “255.0.0.0”). Computer connected to Viola Arctic device can use for example IP address 10.10.10.11. Figure 10. IP Properties 2.
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Page 19: Setting Of The Ip Address Using A Console
User's Manual Arctic GPRS Router 3. Navigate to Network -> Ethernet page. Figure 11. Ethernet Settings 4. Enter the Ethernet IP address (and other network settings) of your choice and click Apply and then Commit (on bottom of page) to store the settings. 5. - Page 20 User's Manual Arctic GPRS Router 4. Connect to Arctic using COM port and terminal program (Hyperterminal). Serial settings for console (RS1) are 19200-8-N-1 and "Flow control set to none". Figure 12. COM1 Properties 5. Stop the PPCboot to get the “Arctic>” command prompt. Set the IP address and netmask using command “setenv”.
- Page 21 User's Manual Arctic GPRS Router 6. Save the setting with command “saveenv”. 7. Reboot the Arctic for the settings to take effect. Note! Default gateway value (gatewayip) is usually set to zero (0) because GPRS or VPN is used as default router. Firmware Version 5.0.7 Document Version 1.6...
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Page 22: Arctic Configurator Tool
User's Manual Arctic GPRS Router 4 Arctic Configurator Tool The Arctic Configurator is a tool which allows the user to manage the properties of the Arctic device by using a user-friendly, www-based interface. You only need a computer with an HTML browser and a working connection to the Arctic to be able to use the web configurator. -
Page 23: General Usage Of The Arctic Configurator
User's Manual Arctic GPRS Router 4.2 General Usage of the Arctic Configurator After a successful login, the Arctic Configurator will display the main screen. This consists of the main navigation menu on the top, the secondary navigation bar on the left, and the main screen containing the currently active content and controls. -
Page 24: Arctic Software Configuration
Information – submenu contains general information about the Arctic device. Information on this submenu should be provided if possible when contacting Viola Systems technical support. Time – submenu contains time information. Arctic has a real time clock with battery backup and time information may be adjusted here. -
Page 25: Ethernet
User's Manual Arctic GPRS Router Figure 16. Network Interface Summary 5.2.1 Ethernet Configuration for the Arctic Ethernet Interface: Figure 17. Ethernet Settings Override Ethernet configuration by DHCP – If this parameter is Enabled, Arctic gets the IP address and other related information from a local DHCP server. -
Page 26: Gprs
User's Manual Arctic GPRS Router Host name – Sets the Arctic device hostname. This is important to set up correctly when using a Viola M2M Gateway and VPN. Every Arctic connected to Viola M2M Gateway must have unique hostname. Domain name – Domain name for name resolution (optional). Ethernet IP address –... -
Page 27: Dial-In
User's Manual Arctic GPRS Router GPRS password – Password used for authentication if APN requires it. PPP idle timeout – Maximum idle time for GPRS interface. If the GPRS interface has been idle (no traffic) for this period, the GPRS connection is restarted. -
Page 28: Ssh-Vpn
User's Manual Arctic GPRS Router 5.2.4 SSH-VPN Arctic has a VPN client that can be used with the Viola M2M Gateway. For VPN configuration, please refer to the Viola M2M Gateway User’s Manual. Figure 19. SSH-VPN Settings Primary server Use SSH-VPN? – When set to "Yes" Arctic automatically establishes SSH- VPN connection to primary Viola M2M Gateway. -
Page 29: L2Tp-Vpn
User's Manual Arctic GPRS Router Primary failure limit – How many times primary must not be reached, before changing to secondary. Other parameters are same as in primary server. The duration of the connection can be set for example to 3600 seconds, so after one hour connection time to backup server the secondary is tried to be reached. - Page 30 User's Manual Arctic GPRS Router Figure 20. L2TP-VPN Settings Use L2TP-VPN? – When set to "Yes", Arctic established L2TP VPN connection with primary Viola M2M Gateway. Primary server Primary interface – Interface used to reach the Viola M2M Gateway server. Primary server IP –...
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Page 31: Gre
User's Manual Arctic GPRS Router 5.2.6 GRE GRE tunnel enabled – When set to "Yes", Arctic establish automatically GRE connection Interface – Interface used to reach the GRE server GRE server IP – IP address of GRE server Gw to GRE server* – (ethernet mode) If other gateway than default route is needed to reach the GRE server. -
Page 32: Routing
User's Manual Arctic GPRS Router Figure 21. Monitor Settings Note! Monitor must be always enabled. When VPN is used, remote VPN peer IP (or other IP reached only via VPN) must be used for connection checking 5.2.8 Routing These parameters are used to configure routing settings Act as router –... -
Page 33: S-Nat
User's Manual Arctic GPRS Router Figure 22. Routing Settings 5.2.9 S-NAT These parameters are used to configure S-NAT (source network address translation) settings. When enabled, private IP address used in local LAN is changed to GPRS interface IP address. From IP – Only S-NAT connections from the defined IP address are accepted. If defined with wildcard (0/0), all IP addresses are handled the same way (only S-NAT connections are allowed). -
Page 34: Dns Update
User's Manual Arctic GPRS Router 5.2.11 DNS Update These parameters are used to configure dynamic DNS. Arctic can report its dynamic IP address to a DNS server. The DNS Update settings are RFC2136 compliant, for example BIND DNS server. Figure 23. DNS Update settings The server pointed by parameter “Authoritative names server”... -
Page 35: Ntp Client
User's Manual Arctic GPRS Router Figure 24. DynDNS Client Settings DynDNS service client enabled – Disables or enables dynDNS DNS name update. DynDNS service provider – Only dyndsn.org currently supported. DynDNS Hostname – Service provider account hostname. DynDNS Username – Service provider username. DynDNS Password –... -
Page 36: Firewall Menu
User's Manual Arctic GPRS Router Get commands Access – Are get commands allowed for everybody, only for defined phone or are these disabled. Allowed phone – Defined phone number for get commands. Require password – Require system password for get commands. Set commands Access –... - Page 37 User's Manual Arctic GPRS Router Figure 25. GPRS to Arctic Firewall Settings The firewall rules are processed from top to bottom. If strict rules are wanted, last rule should be DROP. The parameter “From IP” can be used for limiting access based on IP address. For example “192.168.100.0/24”...
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Page 38: Service Menu
User's Manual Arctic GPRS Router 5.4 Service Menu 5.4.1 WWW These settings enable or disable the web server functionality. Figure 27. Service Menu Web Server – Disables or enables the www server. Web Configuration Access – Disables or enables web configuration access. Note! If you disable the web access settings, web configurator stops functioning and you will have to enable it via console if you should need to use it again later. -
Page 39: Tools Menu
User's Manual Arctic GPRS Router Figure 28. DHCP Server Settings Note! Configuring the DHCP server in an erroneous way may cause your network to function badly or may prevent functioning altogether. Consult your network administrator for necessary information before setting up the service. DNS Proxy With DNS proxy, computers connected to Arctic Ethernet interface can use Arctic as DNS server. - Page 40 User's Manual Arctic GPRS Router commands through the Web console. Also GPRS information can be obtained from “Modem Info” menu. Figure 29. Tools Menu Console Console can be used for running command over the web interface. Example commands: ping –c 10 172.30.30.1 firmware System Log and Recent events Arctic system log can be seen on system log and recent event.
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Page 41: Gprs
User's Manual Arctic GPRS Router 6 GPRS The Arctic with GPRS includes a FME connector (male type) for an external antenna. It is possible to use any kind of external 50Ω dual-band antenna intended for GSM frequency bands (quad-band). In this Chapter, the specialities related to GPRS operation are described. 6.1 Placing Arctic When choosing the installation site of Arctic models with the GPRS option, please remember that it uses radio waves for data transmission. -
Page 42: Sim Card And Card Holder
User's Manual Arctic GPRS Router Figure 31. Magnetic Mount Antenna 6.3 SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic GPRS Router. A SIM card holder is located on the back panel near the GPRS antenna connector. If you have the PIN code query enabled, check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu. -
Page 43: Useful Gsm/Gprs Information
User's Manual Arctic GPRS Router 7. Optionally, set the PIN code and PPP idle timeout. ■ If your SIM card has the PIN code set, type the code into the PIN code field. ■ PPP idle timeout defines the time in seconds how often the Arctic resets the GPRS connection if the connection is idle. - Page 44 User's Manual Arctic GPRS Router Figure 33. Useful GSM/GPRS Information Firmware Version 5.0.7 Document Version 1.6...
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Page 45: Troubleshooting
Arctic. If you are unable to resolve your problem, refer to the Warranty and Technical Support Sections at the end of this User’s Guide for information about contacting Viola Systems Technical Support representatives. Q: When setting up routing mode \tunnel the following network", routing to... -
Page 46: Specifications
User's Manual Arctic GPRS Router Specifications Technical Specifications Processor 32-bit 48 MHz RISC Processor ■ Memory 32 MB RAM ■ 8 MB Flash ROM ■ Network Interface 10/100 Base-T. Shielded RJ45 ■ Ethernet (IEEE 802.3) ■ 1.5 kV isolation transformer ■... -
Page 47: Limited Warranty
Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Viola Systems’ sole option and expense, and Viola Systems may use new or refurbished parts or products to do so. If Viola Systems is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price. -
Page 48: Technical Support
User's Manual Arctic GPRS Router Technical Support Contacting Technical Support Phone: +358 20 1226 226 Fax: +358 20 1226 220 E-mail: support@violasystems.com Internet: http://www.violasystems.com Recording Arctic Information Before contacting our Technical Support staff, please record (if possible) the following information about your Arctic product: Product name: ___________________________________________________ Serial no:...
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