Contacting Compro Technical Support - COMPRO ComproFM2 User Manual

same location to test if the reception is OK. Make sure that
you connect the FM antenna tightly and try repositioning
the antenna for optimum reception.
Why isn't the MP3 128Kbits format available
ComproFM uses Microsoft Media Encoder 9 to be the
encoder. However, Microsoft Media Encoder 9 can only
support 56Kbits audio bit rates. Therefore, the 128Kbits
audio bit rates of MP3 is not available.

Contacting Compro Technical Support

Before you submit an email for support, you should check
our FAQs. Please see http://www.comprousa.com/support
When contacting Compro for technical support, please
use the Compro support request form and provide as
much of the requested information as possible. Please
write the details in order to determine the problem. And
also provide the product serial number (19 digits numbers)
on the PCI card. Please use the form from below.
http://comprousa.com/support/form.htm
Providing the product serial number is crucial to verify the
exactly product you own for evaluating the problem.
In order to solve the problem quickly, submit the details
about your problem are very important for support. We
need the information to understand the problem.
Troubleshooting
Notes
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