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Inmarsat EXPLORER 527 User Manual

Land-vehicular rack-mountable terminal
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EXPLORER
527
™

USER MANUAL

REMOTE SATELLITE SYSTEMS
(888) 989-8199
www.remotesatellite.com
support@remotesatellite.com
Thrane & Thrane A/S • info@thrane.com • www.thrane.com

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  • Page 1: User Manual

    EXPLORER ™ USER MANUAL REMOTE SATELLITE SYSTEMS (888) 989-8199 www.remotesatellite.com support@remotesatellite.com Thrane & Thrane A/S • info@thrane.com • www.thrane.com...

  • Page 2: Trademark Acknowledgements

    Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries. • Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. •...

  • Page 3: Safety Summary

    The TT-3053A antenna for the EXPLORER 527 emits radio frequency energy when connected to the EXPLORER 527 and switched on. To avoid injury, keep a minimum safety distance of 1 m to the side and above the antenna when the EXPLORER 527 is on. The safety...

  • Page 4: About This Manual

    Intended readers This manual is a user manual for the EXPLORER 527. The readers of the manual include anyone who is using or intends to use the EXPLORER 527. No specific skills are required to operate the EXPLORER 527. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 527 according to the guidelines in this manual.

  • Page 5: Table Of Contents

    Contents Safety summary ....................iii About this manual ....................iv Chapter 1 Introduction Welcome ........................1 In this chapter ......................1 The BGAN system ....................2 The BGAN services ....................4 Features and interfaces of the EXPLORER™ 527 .............5 Your EXPLORER™ 527 terminal ................7 Matrix of services and communication interfaces ..........10 What’s next? ......................10 Chapter 2...
  • Page 6 Contents Settings menu ..................... 34 Properties menu ....................37 Help desk ......................39 Dynamic information in the display ..............40 What’s next? ......................41 Chapter 4 Using the interfaces In this chapter ....................42 General ......................42 Connecting to the antenna and to power ............. 42 Tools for setup and use ..................
  • Page 7 Contents Using the phone book ..................66 General usage ..................... 66 Editing phone book entries .................. 67 Call log ....................... 68 Information on total usage .................. 68 Exporting the call log ................... 68 Viewing the lists of calls ..................69 Handling messages ...................
  • Page 8 Contents Accessing the Help desk ..................106 Generating a diagnostic report ................106 What’s next? ..................... 107 Chapter 6 Maintenance and troubleshooting In this chapter ....................108 Getting support ....................108 Uploading software ....................109 Reinserting the fuse ...................109 Options and accessories ..................109 Troubleshooting guide ..................110 Status signaling ....................115 Alarm messages ....................115 Log files ......................120...

  • Page 9: Chapter 1 Introduction

    Introduction Welcome Congratulations on the purchase of your EXPLORER™ 527! EXPLORER 527 is a land-vehicular rack-mountable terminal with a tracking antenna, providing high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN). Just plug in a phone, fax or computer, switch on - and you are online. With the transceiver connected to the rooftop tracking antenna your car, truck or other vehicle turns into a true mobile communications center wherever you are.

  • Page 10: The Bgan System

    Internet, transfer files and make telephone calls. Coverage The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system.
  • Page 11 A complete BGAN system may include the EXPLORER 527 with antenna and connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your EXPLORER 527 and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

  • Page 12: The Bgan Services

    Chapter 1: Introduction The BGAN services Supported services The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet.

  • Page 13: Features And Interfaces Of The Explorer™ 527

    Features and interfaces of the EXPLORER™ 527 Features The EXPLORER 527 provides the following features: High speed data, single or multi-user, up to 464 kbps - shared bandwidth Support for Streaming classes 32, 64 and 128 kbps...
  • Page 14 Chapter 1: Introduction Overview of interfaces The EXPLORER 527 provides different interfaces for connection of a phone, fax and/or computer. Standard phone/fax connection Using the interfaces on page 42 describes how to use each of the available interfaces. TT 98-123789-D...

  • Page 15: Your Explorer™ 527 Terminal

    Display and keypad The EXPLORER 527 has a display and a keypad for displaying status and for setting up the EXPLORER 527. For information on how to use the keypad and display, and for an overview of the display menu system, see Using the display and keypad on page 27.
  • Page 16 No messages, or the EXPLORER 527 is in Stealth mode or off. a. If a computer is connected, you can also view alarms and SMS messages in the built-in web interface in the EXPLORER 527. For further information, see Icons in the icon bar on page 62. TT 98-123789-D...
  • Page 17 Airtime Provider. The EXPLORER 527 requires a SIM card to go online and to access the settings of the EXPLORER 527. Without a SIM card you can only see the Main screen of the display system showing signal strength etc.

  • Page 18: Matrix Of Services And Communication Interfaces

    This chapter has provided an overview of the BGAN system and of the EXPLORER 527. The next chapters will go into more detail about how to set up and use the EXPLORER 527. The following chapter, Getting started, explains how to unpack and start up the EXPLORER 527.

  • Page 19: Chapter 2 Getting Started

    EXPLORER 527 and make the first call or data session. Unpacking and assembling Unpacking Unpack the EXPLORER 527 and accessories and check that the below items are present. Note that the antenna is packed separately. Getting Started Kit...
  • Page 20 Inserting the SIM card The SIM card is provided by your Airtime Provider. To access the SIM slot you need to remove the small SIM cover on the side of the EXPLORER 527. Do as follows: Use a screwdriver to loosen the two screws that hold the SIM cover.
  • Page 21 SIM card. For further information, see Uploading software on page 95. Remove the SIM card as follows: To access the SIM slot you need to remove the SIM cover on the side of the EXPLORER 527. Do as follows: Use a screwdriver to loosen the two screws that hold the SIM cover.

  • Page 22: Installing The Terminal

    There are two options for mounting the EXPLORER 527: Rack mounted or top mounted. Four rubber pads are included with the EXPLORER 527: • If the EXPLORER 527 is to be top mounted, mount the rubber pads in the four holes in the bottom of the EXPLORER 527. •...

  • Page 23: Installing The Antenna

    4. Mount the unit on a surface, using the oval holes in the mounting brackets. Installing the antenna Important note! The EXPLORER 527 is designed for use with the TT-3053A antenna only. Do not use any other antenna with the EXPLORER 527! Placing the Antenna WARNING! Avoid exposure to microwave radiation.
  • Page 24 Chapter 2: Getting started Direct mounting, e.g. on the roof of a car The antenna may be mounted directly on the roof of your car, using three M5 bolts and rubber washers. This solution requires that you drill three holes in the roof of the car. Mounting accessories are included with each antenna - 6 M5 Rubber Washers, 3 M5 Stainless Steel Washer and 6 Spacers (10 mm).
  • Page 25 Chapter 2: Getting started Magnetic mount For temporary use – or to avoid drilling of holes – you may use a magnetic mount installation kit. For ordering information, see Options and accessories on page 109. Three magnetic mounts each with an adhesive force of at least 420 N are used to secure the antenna.

  • Page 26: Connecting Cables

    After inserting the SIM card and mounting the EXPLORER 527 and antenna, connect all relevant cables. Connector panel The connector panel is placed on the rear side of the EXPLORER 527 and has the following connectors: • Threaded GND stud, marked •...
  • Page 27 The antenna connector is located in the rear connector panel. Use one of the antenna cables delivered with your EXPLORER 527. The antenna cables are 50 Ω cables with male TNC connectors, an angled connector at one end and a straight connector at the other end.
  • Page 28 Chapter 2: Getting started Before connecting to power The EXPLORER 527 DC input can connect to a DC voltage between 10 and 32 V DC, e.g. 12 or 24 V DC in a car. The power connector is located in the rear connector panel.

  • Page 29: Powering The Explorer™ 527

    If it is the first time the EXPLORER 527 system is used, the antenna will start scanning immediately after power on. If the system has been in use before, the antenna will start up in the last used position.

  • Page 30: Entering The Sim Pin

    Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER 527, unless the use of PINs is disabled. When you are asked for a PIN, you can choose to cancel (press C). If you cancel, you can always go back and enter the PIN at a later stage by pressing OK from the Main screen, or using a phone or the web interface.

  • Page 31: Making The First Call

    Mobile subscriber number: The mobile subscriber number of the EXPLORER 527 you are calling. If the mobile subscriber number of the EXPLORER 527 is available on the SIM card, it is listed in the display menu system of the EXPLORER 527 under PROPERTIES > MOBILE NUMBERS.
  • Page 32 Chapter 2: Getting started Making a call from one EXPLORER™ 527 to another EXPLORER™ 527 To make a call from one EXPLORER 527 to another EXPLORER 527, dial 00 870 <Mobile subscriber number>. Receiving a call To be able to receive a call, the phone must be connected to one of the Phone/Fax connectors on the EXPLORER 527.

  • Page 33: Making The First Data Connection (Lan)

    Chapter 2: Getting started Making the first data connection (LAN) Before connecting to the LAN interface For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows®...

  • Page 34: What's Next

    Browser settings on page 60. What’s next? After reading this chapter you should be able to start up the EXPLORER 527 and make a simple data or voice connection. The next chapters provide more information on the user interfaces and the setup of the EXPLORER 527.

  • Page 35: Chapter 3 Using The Display And Keypad

    Using the display and keypad In this chapter This chapter describes how to use the built-in display menu system of the EXPLORER 527. It contains an overview of the entire menu system followed by a description of each menu. It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad.
  • Page 36 Chapter 3: Using the display and keypad Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER 527. OPEN <message 1> DELETE MESSAGE <message 2> Start up <message 3> PIN Code <message 4>...

  • Page 37: Display During Start-Up

    If the GPS position has not yet been acquired at this point, the display will show NO GPS. For further information, see the Troubleshooting Guide on page 111. READY: The EXPLORER 527 is registered on the network and is ready to go online. •...

  • Page 38: Display Symbols

    Chapter 3: Using the display and keypad Display symbols Apart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol. Symbol Explanation The signal strength. Minimum two bars are normally required to be able to make a Standard Voice call.

  • Page 39: Navigating The Display And Keypad

    Navigating the display and keypad Navigating with the keypad The PIN must be accepted by the EXPLORER 527 before you can access the menu system. Note In low temperatures the display may respond slowly when a key is pressed. At temperatures close to -25°C/-13°F the display may even turn black for a moment, e.g.

  • Page 40: The Menus

    Chapter 3: Using the display and keypad Display text When you have not entered the menu system, the Main screen shows the currently most important information. Refer to Dynamic information in the display on page 40. CANCEL in the left side of the display means: Press C to cancel the current operation. OK in the right side of the display means: Press OK to accept the current operation.

  • Page 41: Connect Menu

    Chapter 3: Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission. The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu, and can be started and stopped using the keypad.

  • Page 42: Calls Menu

    • AUTO to automatically use the most appropriate satellite (the default setting). Note If you have selected one of the satellites, the EXPLORER 527 will only try to establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 527 will not be able to register with the BGAN network.
  • Page 43 • SET LEVEL to set the level of the contrast manually (1 to 7). Turning audio indicators on or off The EXPLORER 527 has audio indicators to indicate an event. You can turn each of these audio indicators on or off.
  • Page 44 3. Select ON or OFF to enable or disable the selected interface. Enabling or disabling stealth mode When the EXPLORER 527 is in stealth mode, all lights and sounds are turned off. You can still use the EXPLORER 527, and the display text is readable.

  • Page 45: Properties Menu

    Chapter 3: Using the display and keypad Restoring settings You can restore default values for the settings in the SETTINGS menu, except the contrast setting. The following settings are restored: • Backlight • Audio indicators • Stealth mode • Interfaces enabled Note that all other settings are left unchanged.
  • Page 46 To view the properties, select PROPERTIES > TERMINAL and select one of the following options: IP ADDRESS to see the IP address of the EXPLORER 527. This IP address is used to access • the web interface of the EXPLORER 527. The web interface is a built-in web server used to configure and set up the EXPLORER 527.

  • Page 47: Help Desk

    If the information is not available on the SIM card, you can use the built-in web interface of the EXPLORER 527 to store the help desk name and number. For further information, see Accessing the Help desk on page 106.

  • Page 48: Dynamic Information In The Display

    Status information. • Request for action. Received messages When messages arrive in your EXPLORER 527, the display indicates the number of new messages that have arrived, and the yellow Message indicator in the left side of the front panel lights up.

  • Page 49: What's Next

    Streaming data has the highest priority, then CS calls and then Background data. Within these categories, the oldest calls/data sessions have the highest priority. WARNING! When the EXPLORER 527 is powered on, stay clear of the antenna top and sides! The antenna emits radio frequency energy, not only when a call or data session is in progress.

  • Page 50: Chapter 4 Using The Interfaces

    Using the interfaces In this chapter This chapter describes how to use the interfaces of the EXPLORER 527. For each connection type it describes how to connect cables and the necessary setup to establish a connection. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...”...

  • Page 51: Services And Interfaces

    Chapter 4: Using the interfaces Services and interfaces A variety of services can be accessed from different interfaces on the EXPLORER 527. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used.

  • Page 52: Enabling Or Disabling An Interface

    Chapter 4: Using the interfaces Enabling or disabling an interface Overview By default, all interfaces are enabled. However, you can disable the LAN interface and/or the Phone/Fax interface. Note The USB service interface cannot be disabled; it is always enabled. Using display and keypad To enable or disable an interface using the display and keypad, do as follows: Enter the menu system.

  • Page 53: Using A Phone Or Fax Machine

    Chapter 4: Using the interfaces Using a phone or fax machine Selecting the call type Definition The phone connection can be either a Standard Voice connection or a 3.1 kHz Audio connection. In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone/Fax interface.
  • Page 54 2. Select SETTINGS > Phone/Fax. 3. At Incoming Calls, select Standard or 3.1 kHz Audio or both. If the call type used for a call to the EXPLORER 527 is not selected in the web interface, the connected phone will not ring.

  • Page 55: Connecting An Analog Phone Or A Fax Machine

    Connect the cable to your phone or fax machine. 2. Connect the other end of the cable to one of the Phone/Fax connectors on the EXPLORER 527. One Phone/Fax connector is placed at the front panel, the other is placed at the rear connector panel.

  • Page 56: Entering The Sim Pin Using A Phone

    Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER 527, you can use it to enter the PIN at start up, as an alternative to the keypad. Do as follows: Pick up the phone.

  • Page 57: Making Or Receiving A Phone Call With The Explorer™ 527

    Selecting the incoming call type on page 46. Information of missed calls is stored in the call log of the EXPLORER 527. You can view the call log with the display menu system or the web interface. See Calls menu on page 34 or Viewing the lists of calls on page 69.

  • Page 58: Making A Call To The Explorer™ 527

    Chapter 4: Using the interfaces Making a call to the EXPLORER™ 527 To make a call to a phone connected to the EXPLORER 527, dial +870 <Mobile subscriber number> • + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.

  • Page 59: Dialing Functions

    0 followed by one of the numbers 1-199 Short dial phone numbers in phone book. and # Apart from the numbers above, the EXPLORER 527 uses the following dialing prefixes: 1 * before the phone number will force the connection to use Standard Voice. •...
  • Page 60 Chapter 4: Using the interfaces Handling waiting calls Note The phone must have an R key to be able to use these functions. During a call, if a second party attempts to make contact with you, you will hear a Call Waiting indication.

  • Page 61: Sending Or Receiving A Fax Message

    Selecting the default outgoing call type on page 45. Receiving a fax message An analogue fax machine connected to the EXPLORER 527 can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 46.

  • Page 62: Using A Computer

    Using Profiles on page 101 and Using a Traffic Flow Template on page 104. Setting up and activating a Streaming connection By default, any data connection on the EXPLORER 527 is a Standard data connection. If you want to set up a Streaming connection, select a Streaming Profile when setting up your data interface.

  • Page 63: Using The Lan Interface

    The LAN interface is configured as MDI-X. This means that if you are connecting your computer directly to the EXPLORER 527, you should use a straight cable. If you are connecting a switch to the EXPLORER 527, use a crossed cable.
  • Page 64 4. Check the connection, e.g. by starting your Internet Browser. If connection fails, check that the interface is enabled in the EXPLORER 527. If the LAN icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled.

  • Page 65: Using The Usb Service Interface

    USB service interface on page 127. First time setup of USB If it is the first time you connect your computer to the EXPLORER 527 using the USB service interface, or you have exchanged the EXPLORER 527 with another EXPLORER 527, you must install a driver as follows: Power on your computer.

  • Page 66: What's Next

    Getting started on page 11. 5. Start up your terminal program. You can now start an AT-shell and communicate with the EXPLORER 527 using AT commands. For information on supported AT commands, see AT commands on page 131. If connection fails, refer to the Troubleshooting Guide on page 114.

  • Page 67: Chapter 5 Using The Web Interface

    Introduction The web interface What is the web interface? The web interface is a built-in web server in the EXPLORER 527, used for operating, setting up and configuring the EXPLORER 527. No installation of software is needed. You can access the web interface from a standard Internet browser.
  • Page 68 Chapter 5: Using the web interface Browser settings The Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.

  • Page 69: Accessing And Navigating The Web Interface

    3. Open your browser and enter the IP address of the EXPLORER 527. The default IP address is 192.168.0.1. If your EXPLORER 527 uses a different IP address, you can look it up by entering the display menu system of the EXPLORER 527 and selecting PROPERTIES >...
  • Page 70 Chapter 5: Using the web interface • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows the signal strength. •...

  • Page 71: Entering The Sim Pin In The Web Interface

    Chapter 5: Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER 527, and the web interface is accessed, you can enter the SIM PIN from the web interface.

  • Page 72: The Home Window

    The TERMINAL section of the Home window shows the following: • Status. The status of the EXPLORER 527. This field corresponds largely, but not completely, to the status information in the display. Examples of status information are: Ready, Registering and Data.

  • Page 73: Managing Calls And Data Sessions

    Chapter 5: Using the web interface Managing calls and data sessions Start/stop a Streaming session on the LAN interface Note Before starting a Streaming session, make sure you have set up a Streaming Profile and activated it in the SETTINGS > LAN window. To start or stop a Streaming session, click the relevant link under STREAMING PROFILES ON LAN.

  • Page 74: Using The Phone Book

    Chapter 5: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from a phone. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.

  • Page 75: Editing Phone Book Entries

    The entry number in the phone book is the Short dial number. When making a call from the EXPLORER 527 you can use this number instead of dialing the entire phone number. Simply dial 0 <short dial> followed by #.

  • Page 76: Call Log

    3.1 kHz Audio. Exporting the call log The EXPLORER 527 logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: In the CALLS window, click the link Export total Call Log to file.

  • Page 77: Viewing The Lists Of Calls

    Chapter 5: Using the web interface Viewing the lists of calls To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS window: • Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.

  • Page 78: Handling Messages

    Sending an SMS message from the EXPLORER™ 527 Important If the EXPLORER 527 is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the EXPLORER 527 goes online.

  • Page 79: Options For Messages In The Outbox

    When the Write message window opens, type in the phone number of the new recipient and click Send. The EXPLORER 527 now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder.

  • Page 80: Sending An Sms Message To The Explorer™ 527

    Chapter 5: Using the web interface Sending an SMS message to the EXPLORER™ 527 You can send an SMS message to the EXPLORER 527 e.g. from a mobile phone, using one of the mobile subscriber numbers for voice. Dial +870 <Mobile subscriber number>...

  • Page 81: Options For Incoming Sms Messages

    Chapter 5: Using the web interface Options for incoming SMS messages New messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...

  • Page 82: Configuring Message Settings

    Chapter 5: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
  • Page 83 Chapter 5: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...

  • Page 84: Explorer™ 527 Settings

    Accessing the EXPLORER™ 527 settings Select SETTINGS from the left navigation pane. The SETTINGS window contains the local settings of the EXPLORER 527. The next sections describe these settings. Setting the display backlight and contrast To set the display backlight and contrast, do as follows: In the Backlight section of the SETTINGS window, set the timing.

  • Page 85: Turning Audio Indicators On Or Off

    2. Click Apply. Enabling activation of stealth mode In Stealth mode, the EXPLORER 527 operates with no sounds nor lights. However, it is still possible to operate the EXPLORER 527 and the display text is, in most cases, readable. Important Only enable activation of Stealth mode if you are going to use it.

  • Page 86: Setting Up The Interfaces

    APN (Access Point Name) The APN is used by the EXPLORER 527 user to establish the connection to the required destination network. This means that the EXPLORER 527 must know the APN in order to be able to connect to the destination network.
  • Page 87 If more than one user is connected to the LAN interface of the EXPLORER 527, it is necessary to use a switch, as the EXPLORER 527 only has one LAN connector. If more than one user is connected using a switch, you must select Router mode to use the NAT of the EXPLORER 527.

  • Page 88: Configuring The Lan Interface

    Chapter 5: Using the web interface Configuring the LAN interface Data settings For an explanation of each of the data settings, see Description of data settings on page 78. CAUTION! If you are connected using LAN while changing the settings below, your changes may affect your current connection.
  • Page 89 NAT module for making the necessary address translations. Select Modem mode if • only one computer is connected to the LAN interface, and the EXPLORER 527 should act as a modem, or • more than one computer is connected to the LAN interface using an external router.
  • Page 90 Chapter 5: Using the web interface 10. Select the Primary Profile. Select a Profile from the Primary scroll list. This Profile is used by the LAN interface as a first choice, when possible. There are 4 predefined Profiles: Standard, Streaming 32 kbps, Streaming 64 kbps and Streaming 128 kbps.
  • Page 91 Chapter 5: Using the web interface Port forwarding Port forwarding enables you to setup a server connected to the EXPLORER 527 while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the internet.

  • Page 92: Configuring The Phone/Fax Settings

    Chapter 5: Using the web interface Configuring the Phone/Fax settings Do as follows: Select SETTINGS > Phone/Fax from the left navigation pane. 2. Select Enabled or Disabled to enable/disable the Phone/Fax interface. 3. Set the voice quality for incoming and outgoing calls. Voice quality is described in more detail in Selecting the call type on page 45.

  • Page 93: Setting Up Supplementary Services

    The EXPLORER 527 supports a number of supplementary services. Note The EXPLORER 527 must be registered on the BGAN network before you can set up supplementary services in the web interface. In the web interface you can set up the following supplementary services: •...
  • Page 94 Chapter 5: Using the web interface Call forwarding You can forward incoming calls to another phone number. Do as follows: Select Settings > Phone/Fax > Call forward from the left navigation pane. 2. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.
  • Page 95 Chapter 5: Using the web interface Call barring You can bar incoming and/or outgoing calls to and from the EXPLORER 527. Do as follows: Select Settings > Phone/Fax > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the window is updated.
  • Page 96 Chapter 5: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data on the Phone/Fax interface. Do as follows: Select Settings > Phone/Fax > Call waiting from the left navigation pane. 2.
  • Page 97 Chapter 5: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone/Fax interface. Do as follows: Select Settings > Phone/Fax > Line identification from the left navigation pane. 2.
  • Page 98 Chapter 5: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: Select Settings >...
  • Page 99 Chapter 5: Using the web interface 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up. Note that if you selected Subscribed above, this setting will not be used.

  • Page 100: Setting A Common Apn

    Chapter 5: Using the web interface Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface. If you are using the same APN for many interfaces, it is easier to define it once, and then simply select it for the relevant interfaces.

  • Page 101: Selecting The Preferred Bgan Satellite

    3. Click Apply. Note If you have selected one of the satellites, the EXPLORER 527 will only try to establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 527 will not be able to register with the BGAN network.

  • Page 102: Properties, Software Upload And Alarm List

    Chapter 5: Using the web interface Properties, software upload and alarm list Viewing the properties of the EXPLORER™ 527 To view the properties of the EXPLORER 527, select PROPERTIES from the left menu. The PROPERTIES window shows: • Local IP address. The local IP address of the EXPLORER 527.

  • Page 103: Uploading Software

    Chapter 5: Using the web interface Uploading software You can upload software to the EXPLORER 527 without entering the PIN. However, if the PIN is not entered, you must enter the Administration user name and password. To upload software to the EXPLORER 527, do as follows: Acquire the new software version from Thrane &...

  • Page 104: Viewing The Alarm List

    Chapter 5: Using the web interface Viewing the Alarm List When an alarm is issued, the web interface shows an alarm icon in the icon bar. To view the Alarm list, click the alarm icon from the icon bar at the top of the web interface or select Properties >...

  • Page 105: Administration

    Chapter 5: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. In software version 1.07 and greater, if you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the window.
  • Page 106 Chapter 5: Using the web interface Resetting the Administrator password Note This feature is only available in software version 1.07 and greater. If you have forgotten the administrator password, do as follows: Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. 2.
  • Page 107 At the next logon the new password is required. Saving a configuration to a file If you need to reuse a configuration in another EXPLORER 527, you can save your current configuration to a file, which can then be loaded into the other EXPLORER 527.
  • Page 108 2. Click Browse... to browse to the file you want to import. Then click Open. 3. Click Load. The new configuration is now loaded into your EXPLORER 527. Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically.

  • Page 109: Using Profiles

    Chapter 5: Using the web interface Using Profiles What is a Profile? A Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether the connection is a Streaming connection or a Standard connection.
  • Page 110 Chapter 5: Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. To define a new Profile, do as follows: From the left navigation pane, select ADMINISTRATION >...
  • Page 111 10. In the Transfer delay (ms) row, type in the delay in ms. This is the delay from data is received in the EXPLORER 527 until it arrives at the receiving end. 11. In the Traffic handling priority row, select from the drop-down list which priority this connection should have.

  • Page 112: Using A Traffic Flow Template

    What is a Traffic Flow Template? A Traffic Flow Template (TFT) is a packet filter list allowing the Core network and the EXPLORER 527 to classify packets received from the external network into the proper PDP (Packet Data Protocol) context.
  • Page 113 • Protocol number. • Destination port range (From and To). Note that Source and Destination are relative the core network. This means that Destination is your EXPLORER 527 terminal. • Source port range (From and To). • Type of Service + Type of Service mask.

  • Page 114: Help Desk And Diagnostic Report

    If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply. If you need help with EXPLORER 527 issues you should call your supplier. Generating a diagnostic report If you want to generate a diagnostic report, do as follows: Click Generate report from the HELP DESK window.

  • Page 115: What's Next

    Chapter 5: Using the web interface What’s next? This chapter has explained how to use the web interface for setup and use of the EXPLORER 527. You should now be able to set up the EXPLORER 527, check status, read and send SMS messages, use the phone book and much more.

  • Page 116: Chapter 6 Maintenance And Troubleshooting

    To see the help desk number, enter the display menu system or the web interface of your EXPLORER 527 and select HELP DESK. This help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check your Airtime subscription for a contact number.

  • Page 117: Uploading Software

    Chapter 6: Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER 527, select PROPERTIES in the web interface or in the display menus and see Software information. Uploading software using the web interface You can upload software from the PROPERTIES >...

  • Page 118: Troubleshooting Guide

    Problem Possible Cause Remedy There is no light in The EXPLORER 527 may be Press C+OK on the display keypad. This the power indicator in Stealth Mode (all lights will toggle Stealth Mode on/off, if it is nor in the display and sounds are off).
  • Page 119 GPS position. register on the BGAN network No signal or weak The view to the satellite is Make sure the EXPLORER 527 antenna signal from the BGAN blocked. has a clear view to the satellite. Be satellite.
  • Page 120 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy Connection to the Your connection is defined You need to open the dial-up Internet cannot be as a dial-up connection, connection before you can connect to established. but you have not opened the Internet.
  • Page 121 125. Incoming calls: The voice Make sure the voice quality used for quality used for the call is calls to the EXPLORER 527 is selected in not selected in the web the web interface. Access the web interface.
  • Page 122 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy A USB connection The cable is not properly Connect the cable. cannot be connected. established. The cable type or For information on the correct type of connector type is not connector and cable, refer to USB correct.

  • Page 123: Status Signaling

    Chapter 6: Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs. The EXPLORER 527 has different means of status signaling, to help you find the cause of a problem: • Indicators. The function of the light indicators on the front panel is described in Light indicators on page 8.
  • Page 124 EXPLORER 527. Contact your supplier. SIM Module 00210 to The SIM interface on the Contact your supplier. Error 00219 EXPLORER 527 cannot be used. USB Module 00220 to The USB service interface Contact your supplier. Error 00229 on the EXPLORER 527 cannot be used.
  • Page 125 Low ambient temperature Move the EXPLORER 527 to Too Low 01009 is causing the performance a warmer location. of the EXPLORER 527 to be For information on degraded or halted. temperature limits, see General specifications on page 121. Data rate...
  • Page 126 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy Registration 01700 to The EXPLORER 527 has not If the problem persists, For Voice 01709 yet been allowed to register contact your Airtime Failed for voice services (Circuit Provider. Switched). Registration...
  • Page 127 Chapter 6: Maintenance and troubleshooting Alarm Text Explanation Remedy HPA heat alarm 03400 to The HPA in the antenna is Switch off the system until 03409 overheated. the HPA has cooled down. Then restart the system. Transmission from the antenna is not possible. TT 98-123789-D...

  • Page 128: Log Files

    Help desk and diagnostic report on page 106. Call log The call log holds information of up to 100 calls and data sessions to/from the EXPLORER 527. The call log contains detailed information such as date, time, phone numbers, duration, Mb transferred etc., for each call or data session.

  • Page 129: Appendix A Technical Specifications

    Technical specifications In this appendix This appendix contains technical specifications for the EXPLORER 527. General specifications Transceiver The EXPLORER 527 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network. Item Specification Type EXPLORER 527 Max.
  • Page 130 Performance depends on a wide range of factors and actual usage. Antenna Item Specification Type Active tracking antenna with fixed gain HPA/LNA Combined Inmarsat BGAN and GPS Antenna/LNA Polarization RHCP Dimensions Ø 50 cm/20'', max. height 15 cm/5'' Weight 5.2 kg/11.5 lbs...
  • Page 131 Appendix A: Technical specifications Item Specification Environmental conditions Operating temperature -25°C to +55°C/-13°F to +131°F Storage temperature -40°C to +80°C/-40°F to +176°F Relative humidity 100% condensing at +40°C/+104°F Rain Up to 50 mm/h Operational wind load 200 km/h relative wind speed (operational) 25 mm ice (non-operational) Vibration Operational...

  • Page 132: Power Input

    Appendix A: Technical specifications Power input Connector pin-out This drawing shows the pin-out for the DC power connector. Function Specifications Item Specification DC input range +10 to +32 V DC, 60 W Power consumption Standby mode 20 W Transmit mode 60 W Connector type Proprietary, male connector with lock.

  • Page 133: Phone/Fax Interface

    Appendix A: Technical specifications Phone/Fax interface Front panel connector pin-out The pin-out for the Phone/Fax connector in the front panel is as follows: RJ-11 Connector Function 1 2 3 4 Ring Female (Receptacle) Rear panel connector pin-out The pin-out for the Phone/Fax connector in the connector panel is as follows: RJ-11 Connector Function 1 2 3 4 5 6...

  • Page 134: Lan Interface

    Appendix A: Technical specifications LAN interface Connector pin-out The pin-out for the LAN connector is as follows: Function RJ-45 Connector Rx + Rx - Tx + Female (Receptacle) Tx - Specifications Item Specification Connector type RJ-45, female, MDI-X (IEEE 802.3 10/100BaseT), with lock Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition...

  • Page 135: Usb Service Interface

    Appendix A: Technical specifications USB service interface Connector pin-out The pin-out for the USB connector is as follows: Type B Function Female (Receptacle) Specifications Item Specification Version 1.1 (Slave) Connector type USB Type B, female Max. data rate 12 Mbps Max.

  • Page 136: Antenna Interface On Explorer™ 527

    Antenna interface on EXPLORER™ 527 Connector pin-out This drawing shows the pin-out for the Signal antenna connector on the EXPLORER 527. Specifications Important Only use the TT-3053A antenna included with the EXPLORER 527. Item Specification Connector type TNC female TT 98-123789-D...

  • Page 137: Serial Number Labels

    “Xes” are replaced by the relevant numbers for the specific transceiver/antenna. Conformity CE (R&TTE) The EXPLORER 527 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. TT 98-123789-D...

  • Page 139: Appendix B At Commands

    Connect your computer to the USB service interface of the EXPLORER 527 and launch your terminal program. The following section contains a list of commands that can be used with the EXPLORER 527. For further information on the AT commands, refer to the following standards: •...

  • Page 140: List Of Supported At Commands

    Appendix B: AT commands List of supported AT commands Command Function Answer Dial Command echo Hang up Request identification information Monitor speaker loudness Monitor speaker mode Automode control Select pulse dialing (command) Result code suppression Set register Select tone dialing (command) DCE response format Result code selection and call progress monitoring control Reset to default configuration...
  • Page 141 Appendix B: AT commands Command Function AT+CBST Select bearer service type AT+CCFC Call forwarding number and conditions AT+CCLK Clock AT+CCUG Closed user group AT+CCWA Call waiting AT+CCWE Call meter maximum event AT+CDIP Called line identification presentation AT+CEER Extended error report AT+CFCS Fast call setup conditions AT+CFUN...
  • Page 142 Appendix B: AT commands Command Function AT+CGQREQ Quality of service profile (requested) AT+CGREG GPRS network registration status AT+CGSMS Select service for MO SMS messages AT+CGSN Request product serial number identification AT+CGTFT Traffic flow template AT+CHLD Call related supplementary services AT+CHUP Hang-up call AT+CIMI Request International Mobile Subscriber Identity...
  • Page 143 Appendix B: AT commands Command Function AT+CMSS Send message from storage AT+CNMI New message indication to TE AT+CNUM Subscriber number AT+COLP Connected line identification presentation AT+COPN Read operator names AT+COPS PLMN selection AT+CPAS Phone activity status AT+CPBF Find phone book entries AT+CPBR Read phone book entries AT+CPBS...
  • Page 144 AT+WS46 PCCA STD-101 [17] select wireless network AT_IBNOTIFY Control the sending of unsolicited result codes AT_IGPS GPS location information AT_ILOG Retrieve log file from the EXPLORER 527 AT_IMETER Call metering AT_INIS Network interface status AT_ISIG Signal quality indication TT 98-123789-D...
  • Page 145 Appendix B: AT commands Command Function AT_ITCSI Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT_ITEMP Temperature in the EXPLORER 527 AT_ITNAT Configure NAT for an interface TT 98-123789-D...

  • Page 146: Glossary

    Glossary Glossary Atlantic Ocean Region Access Point Name. The Access Point Name is used by the EXPLORER 527 user to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 147 Glossary ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. Indian Ocean Region kbps kilobits per second Local Area Network. A system that links together electronic office equipment such as computers and word processors, and forms a network within an office or building.
  • Page 148 With a Streaming connection you are charged by the minute, like for a telephone connection. Traffic Flow Template. A packet filter list allowing the Core network and the EXPLORER 527 to classify packets received from the external network into the proper PDP context.

  • Page 149: Index

    EXPLORER 527 advanced configuration view ongoing view total usage network settings waiting indication alarm codes circuit breaker list with explanation⁄remedy reconnecting...
  • Page 150 Inbox for SMS messages replying, forwarding or deleting indicators function error codes installing list with explanation⁄remedy the antenna Ethernet interface the EXPLORER 527 connecting interfaces setting up overview specifications turning on or off EXPLORER 527 interfaces and services getting to know...
  • Page 151 Proxy server disabling PUK code setting on or off for LAN navigation display and keypad web interface number of EXPLORER 527 system quality of voice Quick dial options and accessories Outbox for SMS messages redial resending or deleting messages restoring settings...
  • Page 152 Traffic Flow Templates SIM lock transceiver SMS in display general specifications opening or deleting troubleshooting guide receiving type number of EXPLORER 527 system view list typography used in this manual SMS in web interface forwarding opening receiving replying to uploading software...

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