Table of Contents
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Table of Contents
Summary of Contents for SR Suntour Electric bicycle
- Page 1 Owners Manual SRS/SY pedelec SRS/SY pedelec...
- Page 2 Failure to comply with the given warnings and instructions may cause damage to the product, injuries or even death to the rider and user. ► Be sure to read this manual carefully before using your electric bicycle. Inappropriate usage of your electric bicycle may cause damage to the product, serious injuries or even death to the rider.
- Page 3 ► Do not disassemble or modify any of the parts of the drive unit. The warranty will be void in case of any modification. ► SR Suntour electric bike units are designed for the usage on single seated bicycles for regular and common use on regular city- and trek- king bikes.
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Page 4: Foreword
To make your ride smooth, safe and fun please take some time to read this manual carefully. It contains information on the proper care of the drive unit of your electric bicycle and advice on how to achieve the bikes’ and batteries’ full lifespan. -
Page 5: Table Of Contents
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Table Of Contents Foreword ........4 E11 - Beyond the battery voltage sen- sor- or battery-current sensor- Table Of Contents ......5 range ..........23 Drive Unit Components ....6 E12 - Beyond the battery temperature sensor range ........ -
Page 6: Drive Unit Components
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec... -
Page 7: Display And User Interface
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec... -
Page 8: Battery, Charger And Charger Adaptor
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec... -
Page 9: Battery Charging
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Battery Charging Your bike is delivered together with a charger and charger adaptor. Please only use these together and don’t try to combine with other devices. Please note: The battery needs an initial full... - Page 10 SR SUNTOUR OWNERS MANUAL SRS/SY pedelec 7. Connect the battery to the adaptor. 10. Insert the battery into the lower cradle and swing it back into the upper holder. Check if the lock has snapped in by push- ing the battery back out to the left.
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Page 11: User Interface And Display
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec User Interface and Display The user interface and display are located on The 3-button design is providing a intuitive way the handlebar. When the system is switched to switch between the available assist modes on by using the on/off-switch, the LCD display and the desired ride information. -
Page 12: Fuel Gauge
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Fuel Gauge When the main switch is turned on, the battery fuel gauge shows up. with its 4 digit icon. The remaining battery capacity is is represented by illustration as follows. Remaining capacity Remaining capacity... -
Page 13: Assist Mode
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Assist Mode The user can choose the ratio of assistance depending on his personal wish by pressing the Mode-button “M” on the user interface. The percentage of assist power related to the input of the rider is varied from 50%, 100% and 150%. -
Page 14: Speed
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Speed The speed is shown in kilometres per hour. Display speed range: 0.0 .. 60.0km/h Display accuracy: 0.1km/h Total Distance The total distance is counted when the system is activated and is displayed in kilometres. -
Page 15: Trip Distance
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Trip Distance The trip distance is counting when the system is activated. Display range: 0.0 .. 999km Display accuracy: 1km Re-setting the trip distance 1. Reset the trip distance by pressing the mode- (M) and info-button (I) simultaneously while it is displayed. -
Page 16: Average Speed
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Average Speed The average speed is calculated on the trip distance. .Display range: 0.0 .. 60.0km/h Display accuracy: 0.1km/h Wheel Size The Wheel Size need to be set in order to show the correct speed. -
Page 17: Error Code
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Error Code When an error is recognized by the system, it is shown on the display based on the error data from the controller. When an error is shown, the fuel gauge will not be displayed. -
Page 18: Error Codes
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Error Codes Error Code Chart Error code Type of error Controller communication error Coil sensor error Electric potential error Beyond of the torque sensor range Torque sensor error Beyond the battery voltage sensor range or... -
Page 19: Error Troubleshooting Guide
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Error troubleshooting guide E00 - Controller Communication Error Display shows Restart the system after 10s interruption. Does E00 Problem solved show up? Check cables and con- nections between battery, Problem solved controller, crank sensor... -
Page 20: E02 - Coil Sensor Error
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E01 - Coil Sensor Error Display shows Check cables and connec- tors between controller Problem solved and crank Problem solved Exchange the coil bobbin Contact SR SUNTOUR pedelec dealer... -
Page 21: E03 - Beyond The Torque Sensor Range
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E03 - Outside of the torque sensor range Display shows Restart the system after 10s interruption. Does E03 Problem solved show up? Contact SR SUNTOUR pedelec dealer... -
Page 22: E05 - Torque Sensor Error
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E05 - Torque Sensor Error Display shows Restart the system after 10s interruption. Does E05 Problem solved show up? Check cables and connec- Problem solved tors between controller and crank. Restart. Check coil bobbin for fixa- tion. -
Page 23: E11 - Beyond The Battery Voltage Sensor- Or Battery-Current Sensor-Range
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E11 - Beyond the battery voltage sensor- or battery-current sensor-range Display shows Restart the system after 10s interruption. Does E11 Problem solved show up? Contact SR SUNTOUR pedelec dealer... -
Page 24: E12 - Beyond The Battery Temperature Sensor Range
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E12 - Beyond the battery temperature sensor range Display shows Restart the system after 10s interruption. Does E12 Problem solved show up? In case the battery is ex- tremely cold or hot. Wait for normal temperature Problem solved condition. -
Page 25: E13 - Beyond The Motor Temperature Sensor Range
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E13 - Beyond the motor temperature sensor range Display shows Restart the system after 10s interruption. Does E13 Problem solved show up? In case the motor is unusual cold or hot. Wait Problem solved for normal temperature condition. -
Page 26: E21 - Drive Battery Over Current, Low Voltage Or Overvoltage
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E21 - Drive Battery over current, low voltage or overvoltage Display shows Restart the system after 10s interruption. Does E21 Problem solved show up? Contact SR SUNTOUR pedelec dealer... -
Page 27: E22 - Battery Overheating
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E22 - Battery Overheating Display shows Restart the system after 10s interruption. Does E22 Problem solved show up? In case the battery is unusually warm. Wait for normal temperature Problem solved condition. Does E22 show... -
Page 28: E23 -Motor Overheating
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E23 -Motor Overheating Display shows Restart the system after 10s interruption. Does E23 Problem solved show up? In case the motor is unusually warm. Wait for normal temperature Problem solved condition. Does E23 show... -
Page 29: E31 - Hall-Ic Error
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E31 - Hall-IC Error Display shows Restart the system after 10s interruption. Does E31 Problem solved show up? Contact SR SUNTOUR pedelec dealer... -
Page 30: E32 - Switch Box Communication Error
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E32 - Switch Box Communication Error Display shows Restart the system after 10s interruption. Does E32 Problem solved show up? Contact SR SUNTOUR pedelec dealer... -
Page 31: E33 - Battery Communication Error
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec E33 - Battery Communication Error Display shows Restart the system after 10s interruption. Does E33 Problem solved show up? Contact SR SUNTOUR pedelec dealer... -
Page 32: Operating Range
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Operating Range Assist Mode Countryside riding 50-70km 40-60km 30-50km Hilly Area and City 25-35km 20-30km 15-25km Riding Range Influencing Factors The operating range is influenced by several factors. By knowing them it can be compen- sated so that the range will not be limited too much. -
Page 33: Maintenance And Cleaning
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Maintenance and cleaning Cleaning If your bike or any component of the electric bike unit is dirty, be sure to remove the battery before cleaning the bike. Clean it with a soft, damp cloth and neutral cleaner or a solution of dishwasing detergent and water. -
Page 34: Disassemble And Assemble Front Wheel
SR SUNTOUR OWNERS MANUAL SRS/SY pedelec Disassemble and assemble front wheel As the drive unit consists a front hub motor there are some electrical connections from the con- troller to the front hub. This means that there are some additional steps to do, in comparison with a standard bicycle, when removing and inserting the front wheel into the fork. - Page 35 SR SUNTOUR OWNERS MANUAL SRS/SY pedelec 3. Take off the torque bar by opening the rest of the bolts and nuts torque bar bolt 1 torque bar bolt 3 15mm torque bar bolt 1 axle nut 4. Exploded View...
- Page 36 SR SUNTOUR OWNERS MANUAL SRS/SY pedelec 5. Remove the front wheel 6. Assemble the torque bar torque bar bolt 1 torque bar bolt 3 torque bar bolt 1 15mm axle nut 6-8Nm 20Nm 7. Plug-in the two connectors connection 2...
- Page 37 SR SUNTOUR OWNERS MANUAL SRS/SY pedelec 8. Attach the cable connector cover. cover bolt 2 cover bolt 1 9. Turn on the drive unit and check the function.
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Page 38: Technical Specification
• Weight: ..............2800g • Charging Temp.: ..........0 - 60°C • Best charging Temp.: ........15 - 40°C Conformity Hereby, SR SUNTOUR Inc. declares that the drive unit SRS/SY is in compliance with the essential requirements and other relevant provisions of EN15194. -
Page 39: Limited Warranty
SRS/SY pedelec Limited Warranty SR SUNTOUR warrants its pedelec drive unit to be free from defects in material and workmanship under normal use for a period of two years from the date of original purchase. This warranty is made by SR SUNTOUR Inc. only with the original purchaser and is not transferable to any third party. - Page 40 SR SUNTOUR OWNERS MANUAL SRS/SY pedelec...
- Page 41 SR SUNTOUR OWNERS MANUAL SRS/SY pedelec...
- Page 42 Taiwan, R.O.C. Tel.: +886 4 769115 Fax: +886 4 7694028 email: orders@srsuntour.com.tw SR SUNTOUR EUROPE SR SUNTOUR USA SR SUNTOUR EUROPE GMBH SR SUNTOUR USA Am Marschallfeld 6a 503 Columbia Street, 83626 Valley Vancouver, WA 98660 Germany Tel.: +49 8024 3038152 Tel.:...
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Questions and answers
Raleigh Array with suntour motor. An error code is not displayed, but the light indicating the power level flashes on and off in a regular rhythm (it is not a loose connection flicker). The power output is greatly reduced and not affected by changing power levels. Evans cycles cannot diagnose the fault as they claim not to have the correct diagnostics. Raleigh suggest checking connections, but they can't think beyond the possibility of a loose electrical connection, which, I believe is not the case. I have, nevertheless checked connections and they all appear to be fine.
The flashing power level light and reduced power output in a Raleigh Array electric bicycle with an SR Suntour motor could be caused by one of the following:
1. Battery temperature out of range (E12) – If the battery is too hot or too cold, power output may be reduced. Wait for the battery to return to a normal temperature range.
2. Motor temperature out of range (E13) – If the motor is extremely hot or cold, it may cause reduced performance. Wait until it reaches normal temperature.
3. Drive battery issues (E21) – Overcurrent, low voltage, or overvoltage can trigger power reduction. Restart the system after a 10-second interruption to see if the issue resolves.
Check the display for these error codes and follow the recommended steps to reset or wait before contacting a dealer.
This answer is automatically generated