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Return Merchandise Authorization (RMA):
1. Customers will be charged additional costs for testing and
repackaging when returned "bad" items are found to have no
problems or defects.
2. Items found to be out-of-warranty or not belonging to Mach
Speed Technologies will not be replaced. Instead, they will be
returned back to the customer freight-collect.
3. RMA's will be shipped back to customer via UPS ground delivery.
Express shipping will be at additional costs to the customer.
4. All RMA's must be accompanied with a copy of original receipt or
invoice with name, return address and phone number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all exchanges.
3. All exchanges must be shipped freight pre-paid by the customer
and include a pre-paid shipping label for shipment back to the
customer. Furthermore, the customer is expected to insure all
items being shipped back. Mach Speed Technologies is not
responsible for any losses or damages for such equipment.
4. All sales are final. Mach Speed Technologies will not accept any
returns for credit or refund.
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