Ford FUSION 2014 Owner's Manual page 344

Issue
Fusion (CC7)
SYNC
Voice command issues
Possible cause(s)
· Your phonebook contacts
may be in CAPS.
342
Possible solution(s)
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".