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Clear Hub Express User Manual
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Clear Hub Express User Manual

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CLEAR Hub Express
USER GUIDE
Version 2.0

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Summary of Contents for Clear Hub Express

  • Page 1 CLEAR Hub Express USER GUIDE Version 2.0...
  • Page 2 CLEAR 4G N ONNECT TO ETWORK ONNECT TO THE ETWORK LTERNATIVE TO ONNECT TO THE NTERNET CLEAR H HARE YOUR XPRESS MANAGE YOUR CLEAR HUB EXPRESS CLEAR H XPRESS VERVIEW CLEAR H XPRESS UMMARY CLEAR H XPRESS EVICE ETUP ETUP...
  • Page 3 CLEAR MPORTANT ESSAGE FROM CLEAR H NSURE YOU CAN SHARE YOUR XPRESS ESETTING EVICE OTHER INFORMATION ECHNICAL PECIFICATIONS STILL NEED HELP? S AND UPPORT ELEPHONE UPPORT MPORTANT NFORMATION OCUMENT ARRANTY NFORMATION EGAL ISCLOSURES...

  • Page 4: What's In The Box

    4G Indicator Wall Charger Port Power Indicator • The Signal Strength Indicators indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an excellent signal). • The Wi-Fi Indicator flashes when Wi-Fi is available, and remains lit when connected.

  • Page 5: Set Up The Device

    Plug one end of the Power Cord into the AC adapter port on the device and plug the other end into a power outlet. After you’ve plugged the device into a power outlet, the device will automatically search for a CLEAR 4G signal.
  • Page 6 Connect to CLEAR 4G Network As the device is searching for the CLEAR 4G network, five LED lights, located on the front of the device, will blink sequentially and then in unison. When the device is connected to the CLEAR 4G network, the LED lights will stop blinking and remain lit.

  • Page 7: Connect To The Internet

    Connect to the Internet Every CLEAR customer gets an online account, so you easily can manage your account and view / pay your bill. The first time you connect to the internet with your device, you’ll be directed to a page to review your rate...
  • Page 8 It’s easy to share your CLEAR Hub Express with other Wi-Fi-enabled devices at the same time. Give your colleagues and friends your CLEAR Hub Express Wi-Fi network name and password. Make sure the devices with which you want to share are within range of your CLEAR Hub Express – usually within 100 - 150 feet.
  • Page 9 Help and a window with helpful tips relevant to the page you’re viewing will open. You can also find the same feature to the side navigation bar on the left-hand side under Help. The Navigation Bar appears on the left side of every page of the CLEAR Hub Express Home Page. You can click: •...
  • Page 10 • Help: To view the Help tab. This tab will display and give access to Device summary, Regulatory disclosure, Glossary and direct access to the CLEAR support page. On the bottom right of every CLEAR Hub Express Home, you can click CLEAR Support.
  • Page 11 • Wi-Fi Range: Shows the current Wi-Fi network range setting and allows you to set the CLEAR Hub Express for best battery life (Short), best Wi-Fi range (Long), or a balance of each (Medium). • MAC Address: Shows the MAC (Media Access Control) Address (ID) of the CLEAR Hub Express.
  • Page 12 “PREVIOUS”. If the information is correct, click “SAVE” to save the new settings. If you don’t want to make any changes, click “CANCEL”. You will be prompted to authenticate your device by turning your CLEAR Hub Express off and then on again in order for new settings to apply.
  • Page 13 If you don’t want to make any changes to the admin password, click “CANCEL”. The left Navigation Bar, top icon bar, contextual Help link and the link to CLEAR Support appear on every page of the CLEAR Hub Express Home Page for easy access.
  • Page 14 Warning: It is important to note that many device settings will be reset to the factory default settings. For example, the admin password required to login and manage your CLEAR Hub Express will be reset to “admin”, the factory default setting.
  • Page 15 CLEAR Hub Express Home Page / Device Update Use this tab to view the software version of your CLEAR Hub Express. In addition, this is also where you can check for any available software updates of your CLEAR Hub Express. Click on the “CHECK”...
  • Page 16 • Enable Wi-Fi: This setting is defaulted to “enable.” You may disable this setting if you only wish to use the CLEAR Hub Express tethered to your computer. You will not be able to access the internet via Wi-Fi with this setting disabled.
  • Page 17 CLEAR Hub Express Home Page / Wi-Fi Settings / Advanced Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
  • Page 18 CLEAR Hub Express Home Page / Wi-Fi Settings / WPS Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
  • Page 19 CLEAR Hub Express Home Page / Advanced Settings / Firewall Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
  • Page 20 CLEAR Hub Express Home Page / Advanced Settings / Router Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
  • Page 21 Windows applications would setup the Port Forwarding rule dynamically. • Enable UPnP IGD: Allows you to enable UPnP IGD, if any. • DMZ Host: Put a device connected to the CLEAR Hub Express in the DMZ (Demilitarized Zone) so that the device can be accessed by external hosts.
  • Page 22 • Enable DHCP Server: Click the box to enable the service. • DHCP Server IP Address: Set the Internet Protocol (IP) address (in decimal format) used to locate and access the CLEAR Hub Express on the local Wi-Fi network the CLEAR Hub Express creates.
  • Page 23 Click on the setting option User Interface to expand the screen and see the available fields. • User Interface: Change the refresh interval. • Web UI Refresh Interval: Change the Web UI (CLEAR Hub Express Home Page Refresh Interval). The default setting is 3 seconds.
  • Page 24 CLEAR Hub Express Home Page / Advanced Settings / System Log The Device Setup/System Log Tab shows the history of actions by the CLEAR Hub Express and connected devices such as connections and disconnections. Logs are a great way to find out what your CLEAR Hub Express is doing and its activities.
  • Page 25 • Model ID: Displays the Model ID of the CLEAR Hub Express. • 4G MAC Address: Displays the 4G MAC address of the CLEAR Hub Express. • LAN MAC Address: Displays the LAN MAC address of the CLEAR Hub Express.
  • Page 26 Manage your CLEAR Hub Express (continued) CLEAR Hub Express Home Page / Regulatory Use this tab to view the Federal Communication Commission Interference Statement for the CLEAR Hub Express. CLEAR Hub Express Home Page / Glossary Use this tab to view the definitions used in the CLEAR Hub Express.
  • Page 27 Use this tab to view the definitions used in the CLEAR Hub Express. CLEAR Hub Express Home Page / Help The Help Link (on the top right of the CLEAR Hub Express Home Page) is context-sensitive and displays helpful tips that are relevant to the tab you are viewing.

  • Page 28: Quick Tips

    CLEAR Hub Express Home page for instructions. Change the Default Time Zone from Central Time • Use the CLEAR Hub Express Home Page / Modem Setup / Modem Time to change the default time zone to the desired time zone.

  • Page 29: Resetting Your Device

    • Give your friends and colleagues your CLEAR Hub Express Wi-Fi network name and password. • Make sure the devices with which you are trying to share are within range of your CLEAR Hub Express – usually within 100-150 feet.
  • Page 30 1. Turn on the device 2. Once device is powered on, carefully insert a sturdy thin object into the hole above to the Ethernet connector on the back side of the device and press firmly for two seconds. Remove the thin object out of the hole 3.

  • Page 31: Other Information

    Power: One Still need help? FAQs and Live Chat Support • If you have questions about your CLEAR Hub Express, please access the FAQs and live chat support at www.clear.com/support. Telephone Support • If you still have questions, please call us at 877-956-4056. We provide automated telephone support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.