Ford Focus Owner's Manual page 371

When you select:
Application
Return
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue
Excessive The audio control
background noise settings on your
during a phone phone may be
call. affecting SYNC
performance.
During a call, I Possible phone
can hear the other malfunction.
person but they
cannot hear me.
• This is a
SYNC is not able
to download my phone-dependent
phonebook. feature, OR
• Possible phone
malfunction.
2013 Focus (foc)
Owners Guide gf, 1st Printing
USA (fus)
SYNC
You can:
Download new software applications (if
available) and then load the desired
applications through your USB port. See the
web site for more information.
Exit the current menu.
Phone Issues
Possible Possible Solution(s)
Cause(s)
Review your phone's user guide
regarding audio adjustments.
Try turning off the device,
resetting the device, removing
the device's battery, then trying
again.
• Go to the website to review
your phone's compatibility.
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
371