Ericsson OPI 3213 User Manual
  1. Manuals
  2. Brands
  3. Ericsson Manuals
  4. PBX
  5. OPI 3213
  6. User manual
Ericsson OPI 3213 User Manual

Ericsson OPI 3213 User Manual

Operator console for md110 pbx
Hide thumbs
Table of Contents

Advertisement

Quick Links

User Guide
MD 110 OPI 3213
OPERATOR CONSOLE

Advertisement

Table of Contents
loading

Related Manuals for Ericsson OPI 3213

Summary of Contents for Ericsson OPI 3213

  • Page 1 User Guide MD 110 OPI 3213 OPERATOR CONSOLE...
  • Page 2 Business Networks AB The information in this document is subject to alteration without prior notice. Ericsson makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Table of Contents Contents page Introduction .................2 Preparing the console ..............6 Incoming calls ................8 Extending...................12 Service facilities ................19 Assistance ...................30 Outgoing calls................39 Other useful facilities ..............46 Display unit codes ..............50 Key description ................52 MD110 OPI 3213 User Guide...

  • Page 4: Introduction

    Introduction The OPI 3213 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling. The console consists of three components: •...
  • Page 5 Status of source call e.g. answered, line engaged etc Class of service Direction (left side) <- Right side of the centre row covers: Direction (right side) -> Type of destination call The called phone number Status of destination call (continued) MD110 OPI 3213 User Guide...
  • Page 6 If installed, the headset key is used to toggle between the headset (key lamp on) and the handset. Note: How to install Option unit and headset, see installation instructions provided with the Option unit. MD110 OPI 3213 User Guide...
  • Page 7 Introduction Headset MD110 OPI 3213 User Guide...

  • Page 8: Preparing The Console

    One tone ringer, this signals a call to the console, used for normal and heavy traffic. • Continuous tone ringer, this signals when an emergency call or another call is not answered within a predetermined time. Note: The tone ringer level cannot be altered. MD110 OPI 3213 User Guide...
  • Page 9 The operator functions in this manual are for a console switched to automatic extend. Note: If the console is programmed for automatic extending, you do not need to press the OPR or TRK or RCL key in order to extend calls. MD110 OPI 3213 User Guide...

  • Page 10: Incoming Calls

    Dialled extension is busy. 222 BSY 15 Resource congestion is encountered. 222 CNG 222 BLK Dialled extension is blocked. 222 VAC Dialled number is vacant or an incomplete number. Correct the fault, if possible, and inform the caller. MD110 OPI 3213 User Guide...

  • Page 11: An Extension Calls The Console

    The console is cleared. To connect the console to the external call: Ask the extension to replace the handset TRK line data XFR <- When the extension replaces the handset you are automati- cally connected to the caller. MD110 OPI 3213 User Guide...

  • Page 12: Call From An Operator

    Signalling an incoming diverted call. Press You are connected to the calling party. Appears on the display if the caller is external. <- TRK line data FWD Appears on the display if the caller is internal. <- MD110 OPI 3213 User Guide...
  • Page 13 Give the information to the caller Press to clear the call <CLR Note: The activated absence information can be bypassed, see section “Bypassing call diversion”. MD110 OPI 3213 User Guide...

  • Page 14: Extending

    Note: If the extension called is in a private network there is no need to press SPE> to call as it is done automatically. The called party answers. Press one of the keys to extend the call The call is extended and the console is cleared. MD110 OPI 3213 User Guide...

  • Page 15: Extension Busy

    Dial the extension number Proceed to extend the call as normal. If the busy extension has a previous call camped on: EXT 222 CW You can put the call on hold, see section “On hold”. RESTRICTED MD110 OPI 3213 User Guide...

  • Page 16: Extension Barred

    When a vacant extension number is given to you by the call- ing party: EXT 222 Inform the caller there is no answer. Press <CLR CLR> The calls are disconnected and the console is cleared. MD110 OPI 3213 User Guide...

  • Page 17: Diverted Party

    The display momentarily shows that the call is being redi- -> FWD TO TRUNK OGT rected to another extension. Press one of the keys to extend the call The call is extended and the console is cleared. MD110 OPI 3213 User Guide...
  • Page 18 To extend a call to a group number: Dial group number The display shows this information. EXT 444 FRE 15 Press one of the keys to extend the call The call is extended and the console is cleared. MD110 OPI 3213 User Guide...
  • Page 19 The message is shown on the display of the Paging receiver. Dial Dial pagee’s extension number and press Dial the message code (1-10 digits) Press The console is cleared. MD110 OPI 3213 User Guide...
  • Page 20 The display shows this information. EXT 222 FRE 15 Press SPE> -> 222 FRE 15 -> 222 ANS 15 If the diverted extension accepts the call: Press one of the keys to extend the call MD110 OPI 3213 User Guide...

  • Page 21: Service Facilities

    EXT 222 RCL 15 <- The display shows that the party is an extension. The display shows that the party is an external line. TRKline data RCL <- (continued) MD110 OPI 3213 User Guide...
  • Page 22 ANS 15 Announce the call. <- -> Press <SPE> Speech connection with the caller and extension (Three-party connection). Press one of the keys to extend the call The call is extended and the console is cleared. MD110 OPI 3213 User Guide...
  • Page 23 The called party answers. Speech connection with the exten- sion. Announce the call. Press <- -> <SPE> Speech connection with the caller and the extension. Press one of the keys to extend the call The call is extend and the console is cleared. MD110 OPI 3213 User Guide...
  • Page 24 If the extension answers: A warning tone is heard You have speech connection with both parties. <- -> EXT 222 Press one of the keys to extend the call The call is extended and the console is cleared. MD110 OPI 3213 User Guide...

  • Page 25: Call Metering

    Press SPE> Announce the call when the extension answers. Press to talk to both parties <SPE> Press one of the keys to extend the call The call is extended and the console is cleared. (continued) MD110 OPI 3213 User Guide...
  • Page 26 Ask the caller to hold the line. Press Dial the route access code for an external line Dial tone. Press one of the keys to extend the call The line is extended and the console is cleared. MD110 OPI 3213 User Guide...

  • Page 27: Recall From A Metered Call

    The number is displayed, divided into three parts each with 8 digits. Press MTR key to view each part. When you press the MTR key for the fourth time, the number of metered pulses and MTR is shown on the top row of the DISPLAY. MD110 OPI 3213 User Guide...
  • Page 28 Dial the next number and extend When the last conversation is completed. SER 223 Press You are connected to the caller. Press Serial call function is cancelled. <CLR Press The call is disconnected and the console is cleared. MD110 OPI 3213 User Guide...

  • Page 29: Recalls Diverted To Another Console

    The display shows you that you have entered DTMF mode. TRK line data Dial suffix digits Press to end DTMF mode <SPE TRK line data Press to terminate <CLR The console is cleared and the call disconnected. MD110 OPI 3213 User Guide...
  • Page 30 Press one of the keys to camp on the call The caller is camped on to the extension and the console is cleared. MD110 OPI 3213 User Guide...

  • Page 31: Call Splitting

    Press to speak to the left party only <SPE Speech connection with the left party. <- Press to speak to the right party only SPE> Speech connection with the right party. -> MD110 OPI 3213 User Guide...

  • Page 32: Assistance

    <SPE When the extension answers, announce the call. Press <SPE> You have speech connection with both sides. Press one of the keys to extend the call The call is extended and the console is cleared. MD110 OPI 3213 User Guide...
  • Page 33 Dial the route access code for the external line Dial tone. Press one of the keys to extend the line The line is extended to the extension allowing the caller to make the external call, the console is cleared. MD110 OPI 3213 User Guide...

  • Page 34: Conference Calls

    Press You are connected to the calling party. The caller informs you that you are connected to a conference. Press to terminate <CLR You are disconnected from the conference and the console is cleared. MD110 OPI 3213 User Guide...
  • Page 35 Dial extension number and press Dial selected digit and press Dial translated number and press To erase a specific number: Dial extension number and press Dial selected digit and press To erase all numbers: Dial extension number and press MD110 OPI 3213 User Guide...

  • Page 36: Authorisation Code

    You can assist an extension to divert calls to an alternative extension number. Note: The extension must have access to this function. To activate, dial extension number and press Dial new number and press To cancel, dial extension number and press MD110 OPI 3213 User Guide...
  • Page 37 Dial time or date of return and press If no time or date is required dial: To activate, dial extension number and press Dial reason code and press To cancel, dial extension number and press MD110 OPI 3213 User Guide...
  • Page 38 If the data extension is in local mode: The display shows that it is not possible to make a LCL 15 connection. If you cannot make a connection: Press <CLR The console is cleared. MD110 OPI 3213 User Guide...

  • Page 39: Personal Number

    Dial the search profile digit (1-5) Note: If a search profile digit is not entered, the default list is activated. Press Personal number is activated. To deactivate Press Dial the extension number and press Personal number is deactivated. MD110 OPI 3213 User Guide...

  • Page 40: General Cancellation

    Diversion when the extension does not answer • Do not disturb • Flexible night service • Follow-me (internal, external) • Manual message waiting • Message diversion (Absence information) Dial extension number and press General cancellation. MD110 OPI 3213 User Guide...

  • Page 41: Outgoing Calls

    Press to answer OGT <- line data Dial external number If urgent and all external lines are busy you can select a spe- cific external line and use the force release function. See next page. (continued) MD110 OPI 3213 User Guide...
  • Page 42 Inform the parties on the line about the situation. Press to force release <SPE The call is disconnected and the console is cleared. Start dialling again, use either ‘To any line’ or ‘To a specific line’. MD110 OPI 3213 User Guide...
  • Page 43 Dial extension number Press <SPE The console rings the extension. FRE 15 <- The extension answers. ANS 15 <- To terminate the conversation: Press <CLR The call is disconnected and the console is cleared. (continued) MD110 OPI 3213 User Guide...
  • Page 44 If the extension is in line locked out state: The display shows this information. Press to clear the console <CLR Note: When LLK appears on the display you must clear the console and inform maintenance personnel so an investigation can be launched. MD110 OPI 3213 User Guide...
  • Page 45 Just before the predetermined speech time is ended, a warning tone will be heard. Note: The voice channel can be a one way or both way connection. You can also send a digit message code, see section (continued) “Extending - Message paging”. MD110 OPI 3213 User Guide...
  • Page 46 Dial pagee’s extension number and press Dial the message code (1-5 digits) and press Note: The alarm paging continues until it is answered. LAST EXTERNAL NUMBER REDIAL To redial the last number called from the console: Dial MD110 OPI 3213 User Guide...
  • Page 47 Dial the translated number and press To erase a specific number: Dial the selected digit and press To erase all numbers: Dial To use: Dial the selected digit and press Proceed as a normal dialled call. MD110 OPI 3213 User Guide...

  • Page 48: Other Useful Facilities

    Note: If night service is not cancelled by you manually and if it has lasted at least one hour, the flexible night service will be cancelled automatically one hour after the exchange has been switched back to day service. MD110 OPI 3213 User Guide...

  • Page 49: Emergency Switching

    It is possible to switch the exchange into emergency state. This only allows predetermined extensions to initiate calls. To switch the exchange into emergency state: Dial The display shows that the console is in emergency state. To return exchange to normal state: Dial MD110 OPI 3213 User Guide...

  • Page 50: Malicious Call Tracing

    Note: The right side of the console must be idle. Dial extension number BSY 15 Access a specific external line line data Press SPE> The display shows who is connected to the busy extension or external line. BSY 15 MD110 OPI 3213 User Guide...

  • Page 51: Fault Location

    • Route, line interface module and external line number • Person reporting the trouble • Date and time reported • Person correcting the problem • Date and time corrected • Fault reported • Fault found MD110 OPI 3213 User Guide...

  • Page 52: Display Unit Codes

    Displays calling or called number up to 10 digits. Class of service, ranges from 0 to 63. Absent. Answer. Blocked. Busy. Conference. Congestion. Call waiting. Do not disturb Data extension. Voice extension. Free. Forwarding. FWD TO TRUNK External follow me. Incoming. MD110 OPI 3213 User Guide...
  • Page 53 NIGHT Night service. Console is in absent mode. PAGE Paging. Time is in 12 format. RESTRICTED Restricted. Serial call. SERV Maintenance work in progress in the . exchange. VALID ACO Valid account code. Auto-extend mode. MD110 OPI 3213 User Guide...

  • Page 54: Key Description

    Loop keys. Used to hold individual calls, to camp on to a busy external line or to assist in paging and conferencing. Key lamp flashes slowly when the feature is activated and fast when a predetermined time for a call put on hold is expired. MD110 OPI 3213 User Guide...
  • Page 55 Page key. Press to have access to paging capabilities. PAGE Decrease volume. Increase volume. Press to talk button. Located on handset. Used in two ways: Press and hold: Speech connection with connected party(ies). Release: Disconnect from connected party(ies). MD110 OPI 3213 User Guide...
  • Page 56 Paging ..........17 Diversion bypass........18 Personal number......16/37 Diverted calls........10 Preparing the console......6 Diverted party ........15 Recall ..........22 Emergency calls .........10 Recall from a metered call ....25 Emergency switching......47 Recalls diverted to another console ..27 Extending..........12 Redial number........44 MD110 OPI 3213 User Guide...
  • Page 57 Index Page Rerouted calls........8 Serial calls..........26 Service facilities .........19 Suffix dialling........27 The console..........4 To extend a call to an external line..18 To page..........17 Vacant number ........14 MD110 OPI 3213 User Guide...
  • Page 59 Console Overview Headset...

  • Page 60: Md110 Opi

    Quick Reference Guide MD110 OPI 3213 DISPLAY UNIT CODES Codes that appear on the bottom row of the display unit: 012345678901 ..Display with 12 digits. Codes that appear on the top row of the display unit: 10:32 ......System time. 00 ........Shows calls in the common operator ACCEPTED ....Accepted.
  • Page 61 MD110 OPI 3213 Quick Reference Guide INCOMING CALLS and EXTENDING Dial extension Extension group call group No. To answer an incoming call Call to another PABX-operator Dial operator´s individual No. Ext. No. Extending to a free extension SPE> To put an extension on hold...
  • Page 62 In essence, we help businesses forge enduring relationships with customers. Ericsson is the leading provider in the new telecoms world, with com- munications solutions that combine telecom and datacom technologies with the freedom of mobility for the user. With more than 100,000...

Table of Contents