Alcatel ONE TOUCH COM User Manual page 79

Phone functions do not work after the
smart phone is turned on
• Check the radio signal strength
indicator (in the status icons area) as
you may be outside the service area.
• Check to see if any error message is
displayed when you turn the smart
phone on. If so, contact your dealer.
• Make sure the SIM card is correctly
installed.
• Make sure the smart phone is not in
PIM-only mode.
Calls cannot be made or received
• Phone functions are disabled, since
you started in PIM-only mode. Switch
off and on again.
• If the message "SIM Card Error!" is
displayed at start-up, you cannot use
your SIM card or SIM card is damaged.
Contact your dealer or network service
provider.
• Check your call barring, fixed dialling
setting, remaining credit, remaining
battery and call forwarding settings.
• Check if the smart phone is currently
performing data communication via the
PC Synchronization Pack (PC link) or
IR port, or if it is connected to a PC via
a fax/modem card.
• Check the remaining balance if you are
using a pre-paid SIM card.
Cannot use to access the Voice
Message Centre
Touch then and select Phone
Number setup and check Voice
Message Centre number has been
entered correctly.
Call quality is poor
• Your current location may not provide
better call quality (ie, in a car or train).
Move to a location where radio signal
strength is greater.
Cannot access network service
• Check the radio signal strength
indicator (in the status icons area) as
you may be outside the network area.
• Check whether your account has been
registered and whether the service is
available.
Cannot send or receive Short mes-
sages
• Make sure you are correctly sub-
scribed for the Short Message Service,
that the network supports this service,
and that the centre number is set up
correctly. If so, contact your network
service provider.
• Check if Short messages are remain-
ing in the card if your SIM card was
previously been used in other mobile
phone. If so, delete the messages
using the mobile phone in which your
SIM card was used.
Cannot connect to e-mail (Internet)
service provider
• Check that the network and your GSM
subscription support data
transmission.
• E-mail settings and configuration may
be missing or incorrect or the network
does not support it. Check your service
provider's access point number.
Contact your service provider to
confirm the correct settings.
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