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Globe GloPhone tglo User Manual

Glophone user guide
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GloPhone

User Guide

GloPhone Version 3.0
Document Version 2.2.0
December 20, 2005

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  • Page 1: User Guide

    GloPhone User Guide GloPhone Version 3.0 Document Version 2.2.0 December 20, 2005...
  • Page 2 Copyright 2004 TheGlobe.com, 110 East Broward Blvd, 14th Floor, Fort Lauderdale, FL 33301. All  rights reserved. Voiceglo is a registered trademark of TheGlobe.com. GloPhone is a trademark  belonging to TheGlobe.com. Linux is a registered trademark of Linus Torvalds. Macintosh is a  registered trademark of Apple Computer, Inc. Bluetooth is a trademark owned by Bluetooth SIG, Inc.  Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and  other countries. Netscape is a registered trademark of AOL Time Warner, Inc.
  • Page 3 Chapter 1 About GloPhone • • • • • • GloPhone is a browser-based telephone that uses Voice over IP (VoIP) technology. Using GloPhone, you can make calls to and receive calls from any phone in the world using your Internet browser, while surfing the web at the same time.

  • Page 4: System Requirements

    System Requirements The following is required to use GloPhone: • Computer running Windows or Windows • Your PC’s microphone an speakers. • Microsoft • A dial-up or broadband Internet connection • • • Chapter 1 - About GloPhone • • •...

  • Page 5: Chapter 2 Getting Started

    Chapter 2 Getting Started Checking Your Audio Equipment Before you begin using GloPhone, be certain that your audio equipment is connected properly. Microphone and Speakers If you are using your PC’s microphone and speakers with GloPhone, follow these steps. Click the Windows button.
  • Page 6 USB Phones and Bluetooth Headsets If you are using a USB Phone or a USB Bluetooth Enabled Headset, follow the manufacturer’s instructions for installing and troubleshooting these products. Downloading Additional GloPhone Numbers You can have up to 6 GloPhone accounts per PC. When you start GloPhone, if you have more than one GloPhone account, a pop-up window opens and you can select the account phone number you want to use.
  • Page 7 Chapter 3 Using GloPhone Starting GloPhone Start CentComm by double-clicking the icon ( Launch GloPhone from your CentComm interface by clicking Place a Call. If the icon does not appear on the menu bar immediately after you activated the software, reboot your PC and open the browser again.
  • Page 8 The components of the GloPhone are described below. • Your GloPhone Number • Status Display Window • Status Indicator • Control Buttons • Alpha-Numeric Keypad Chapter 3 - Using GloPhone • • • ••• Your number appears at the top of the GloPhone.

  • Page 9: Making Phone Calls

    Using GloPhone Moving GloPhone Click the top or side of GloPhone and drag it to any part of your window that suits your needs. Making Phone Calls There are multiple ways to make calls with GloPhone. It does not matter which method you use, and you can use a combination of each to make calls.
  • Page 10 Click Talk. When you are finished talking, click End to end the call. Using Keyboard Keys You can also use your keyboard keys to dial phone numbers. Press the appropriate numeric keys to dial a number. The numbers you dial appear in the status display window. If you make a mistake while dialing, press delete the numbers one at a time, or press numbers and start over.

  • Page 11: Dialing International Numbers

    Using GloPhone GloPhone pops up and places the call. When you are finished talking, click End, Press on your keyboard to end the call. Dialing US and Canadian Numbers You must dial a “1” before dialing any GloPhone, mobile, and landline-based numbers in the US and Canada.

  • Page 12: Placing Calls On Hold

    Placing Calls on Hold While on a call, click Hold. To return to the call (take the call off Hold), click Hold again. Conference Calls You can have up to 6 people, including yourself, on a single conference call. To begin a conference call: Call the first person you want to invite to the conference, and ask that person to hold.
  • Page 13 Using GloPhone When the incoming call occurs: Click Talk to answer the call. Click Conference to add the caller to the conference call. You can add a total of 6 callers, including yourself, to a conference call. If you do not want a new caller to join the conference, click Talk when you are finished speaking to the caller.

  • Page 14: Ending Calls

    Call the person who is already participating in a separate conference call. When the person answers, click Conference. Participants of both conference calls can now speak to each other. Ending Calls When you are finished talking to a caller, click End on GloPhone, or press your keyboard to end the call.
  • Page 15 GloPhone includes many traditional phone features you are already used to with your landline and mobile phones. Caller ID When someone calls your GloPhone, the caller’s telephone number is displayed in the status display window. When you call someone from your GloPhone, your 14-digit GloPhone number displays on that person’s GloPhone.

  • Page 16: Call Waiting

    If someone calls you while you are already on a call, GloPhone beeps, and the new caller’s telephone number is displayed in the GloPhone window. To answer the incoming call, click Talk. To return to your original call, click Talk again.

  • Page 17: Do Not Disturb

    Using GloPhone After a few seconds, you will hear an automated voice attendant repeat the number you just dialed. Your incoming calls are now forwarded to that number. Disabling Call Forwarding Before you can receive calls on your GloPhone again, you must disable the call forwarding feature.
  • Page 18 Removing the Do Not Disturb Setting To remove the Do Not Disturb setting: Right-click the GloPhone status icon in the Windows Task Bar. Select DND (Do Not Disturb). The GloPhone status icon returns to the default setting. Chapter 3 - Using GloPhone •...
  • Page 19 Using GloPhone Hiding GloPhone There are multiple ways to hide GloPhone. Click Double-click the icon on your desktop, Click the icon in your browser. This hides GloPhone, but you can still receive calls. Closing GloPhone Right-click the status icon in the Windows Task Bar, and select Exit. Figure 28.Right-click the status icon This closes the GloPhone program.
  • Page 20 Chapter 5 GloPhone Skins • • • • • • You can customize the look of your GloPhone with a new skin. A skin is a graphic or audio file used to change the appearance of the GloPhone user interface. The skin concept is comparable to changing the face plate and ring tones on your mobile phone.
  • Page 21 Downloading Skins You can download the skins from our web site. To download a skin: Type Address line and press Click Download Now next to the skin you want. The skin downloads and installs itself automatically. GloPhone then closes and reopens, and you will see the new skin. Returning to the Default Skin You may want to return your phone to the way it looked when you first downloaded GloPhone.

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