Sony MDR-EX31BN User Manual page 70

Help Guide
MDR-EX31BN
Getting Started
BLUETOOTH
One-touch
connection (NFC)
Music
Phone calls
Multi point
connection
Troubleshooting
Important
information
Contents list
© 2013 Sony Corporation
Top > Troubleshooting
Power and charging
The headset is not turned on.
Charge the battery of the headset.
The headset cannot be turned on while charging the battery.
Remove the micro-USB cable from the headset, and then turn on
the headset again.
Charging cannot be done.
Check that you are using the micro-USB cable supplied.
Check that the micro-USB cable is connected to the headset and
the computer firmly.
Check that the computer is turned on.
Check that the computer is not in standby, sleep or hibernation
mode.
Charging time is too long.
Check that the headset and the computer are directly connected,
not via a USB hub.
The headset cannot be recognized by a computer.
The micro-USB cable is not connected properly to the USB port
of the computer. Connect the micro-USB cable again.
Check that the headset and the computer are directly connected,
not via a USB hub.
A problem may have occurred with the connected USB port of
the computer. Connect to another USB port if it is available.
Try the USB connection procedure again in cases other than
those stated above.
BLUETOOTH connection
70
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