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Telco Depot TD100 SERIES User Manual

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TD100 SERIES IPPBX USER MANUAL
V1.2

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  • Page 1 TD100 SERIES IPPBX USER MANUAL V1.2...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS e .................... - 3 - n ..................- 4 - 2.1 Brief introduction of TD100 ..................- 4 - 2.2 Hardware Structure ..................... - 5 - 2.2.1 Back Panel ..................... - 5 - 2.2.2 Front Panel ....................- 5 - 2.2.3 Hardware: ......................
  • Page 3 4.4 DISA ......................... - 40 - 4.5 Paging And Intercom ....................- 41 - 4.6 Call Recording ......................- 41 - 4.7 Phone Book ....................... - 42 - 4.8 PIN Set ........................- 43 - 4.9 Feature Codes ......................- 44 - 4.10 Phone Provisioning ....................
  • Page 4 Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device. Please use the external power supply which is included in the package. Other power  supplies may cause damage to the device, affect the performance or induce noise.

  • Page 5: Brief Introduction Of Td100

    2.1 Brief introduction of TD100 TD100 Series IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on), but also provide enhanced features such as visual operator, voice mail to mail, multi-media music on hold, and auto attendant, etc. In addition, it’s very convenient for SMEs' management and maintenance, also easy to...

  • Page 6: Hardware Structure

    DDNS Client(Support Dyndns.org /No-ip.com)  Support NTP(Network Time Protocol)  Support POE  2.2 Hardware Structure Here, we take TD100-A202 as the sample to show the interface and the indicators. 2.2.1 Back Panel  2 Analog Port(RJ11)  1 Network Interface (RJ45) ...

  • Page 7: Hardware

    Mark Function Status Description Power On Power Status Power Off System working System Status System Failed Wink Data exchanging WAN interface Status No Data exchanging No Data exchanging With Mobile USB Disk USB Interface Status Without Mobile USB Disk Green FXS channels Port1-Port2 Analog Modules Status...

  • Page 8: Preparation Before Operation

    3.1 Preparation Before Operation What kind of IP Phone can be used with TD100 IP PBX? FXS Interface Analog Phones (requires an FXS port)  SIP Extension  IP Phone which support SIP/ IAX2 protocol (eg: CISCO, Grandstream, etc.)  3.2 Before Making a Call 3.2.1 Login IP PBX Getting IP Address...
  • Page 9 Enter Username and password (default username is admin, password is admin), then click “login”. Once the login is successful, the home page will be displayed: Note: 1) Please use IE(7.0 or more higher verion) and Firefox browsers. 2) You have to add a network segment same with the WAN port if your PC is not at 192.168.1.XXX.

  • Page 10: Basic Configuration

    Common Button Besides of the device info in the home page, the following common buttons are displayed as well: Log out Log out GUI  Reboot Reboot the IP PBX system  Factory Defaults Restore all settings to factory default ...
  • Page 11 Extension Be connected to the phone eg: "888" Name Extension name (English letter is supported only) eg: "Tom" Password Support default or random password, combined by letter and figure, eg: "12u3b6" Caller ID Caller's ID eg: "801" Outbound CID Overrides the caller id when dialing out with a trunk. VM Password Voicemail Password for this user, eg: "1234".
  • Page 12 Note: 1) There are 30 default extensions which number started with "8", you can add or delete extension by your requirement. Upload/Download Extensions If you want to batch add users, please click 【 Upload/Download Extensions】 to configure on this page: Please download the demo from【Download Extensions demo】, add extension files and save based on the demo, choose the extension file which you wanna upload.

  • Page 13: Time Based Rules

    3.2.3 Time Based Rules You can set working time rule and after-working time rule, and deal with your inbound call based on this time rule. Please set from this page: 【Time Based Rule】---【New Time Rule】: New Time Rule: Item Explanation Rule Name Define the time rule name.
  • Page 14 TD100 IP PBX support 3 kinds of trunks: Analog line, Custom VoIP, Peer. How to add each trunk: 1) Analog Click 【Add a Trunk】->【Analog】 Item Explanation Description Define description for the trunk. Lines Individual lines of the PBX eg: Analog Port #3: The third analog port of the PBX. Prefix The prefix will be added as default, when this trunk is used.

  • Page 15: Outbound Routes

    2) Custom VoIP Custom VoIP allows you to create a VoIP trunk, please configure on this page: 【Add a Trunk】->【VoIP Trunk】 Item Explanation Description Description for VoIP Trunk, digit or letter is allowed. Protocol Choose protocol for this trunk, SIP or IAX2 Dial Plan Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.
  • Page 16 Item Explanation Peer Name Define the Peer Name, digit or letter is allowed. Protocol Choose protocol for this trunk, SIP or IAX2 Dial Plan Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】. Host IP Address of the other IP PBX Check this option, extension user will be configured after NAT (Network Address Translation).
  • Page 17 On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking【Add a Dial Rule】 Item Explanation Rule Name Set a name for this dial rule PIN Set Set PIN which you need input when you dial out by this rule. Record in CDR If you selected it, CDR will show which pin the call is outbound through...

  • Page 18: Inbound Call

    One digit or multiple digits Delete[ ]digits If deleted one digit prefix, when dial 12345, digit 2345 will be sent. prefix Auto-add digit [ ] If added digit"1", when dial 12345, digit 123451 will be sent. 3.4 Inbound Call 3.4.1 Inbound Routes When a call from outside, you want to forward this call to an extension or IVR, this Chapter will introduce you how to deal with the inbound calls.
  • Page 19 Channel Choose Analog Port of trunk  Associated Extension Select Extension, call queue, conference or IVR for DID.  VoIP Channel DID If you want to direct the inbound call from a VoIP trunk to a specified extension, call queue, conference or IVR, please configure on this page:【Add VoIP Channel】...

  • Page 20: Ivr

    3.4.2 IVR IVR will improve office efficiency based on your requirement. Please configure on this page【IVR】 Item Explanation Name Set a name for the IVR Extension If you want to listen to the IVR by dialing extension, please input an number. Please Select Select IVR audio file, please configure in this page: 【IVR Prompts】...
  • Page 21 Click【Record a IVR Prompt】to display the diagram as below: File name Define a name for the recorded IVR prompt  Format Define the format of the IVR Prompt, only  GSM/WAV(16-bit)supported Extension Select an extension for recording, click【Record】  button, the selected extension will ring, then you can record IVR. If your want to listen to the recorded IVR prompt, please click【play】and input extension number in the following diagram, click【confirm】, the extension will ring and play the IVR prompt after hang up.

  • Page 22: Ring Groups

    TD PBX prompts support wav, gsm format, ulaw or alaw, and the size is limited in 15MB. 3.4.4 Ring Groups Ring Group is a collection of extensions. When a call to a ring group, all extensions in this ring group will ring in different way based on their different configuration, if ring time exceeded defined time, the call will be directed to IVR or others based on your configuration.

  • Page 23: Blacklist

    Name Define a name for this ring group  Strategy Select strategy : "Ring all" or "Ring in order"  Ring Group Members Select ring group members in available channels, click  If not answered You can choose forward the call to extension, extension, ...

  • Page 24: Pickup Call

    3.5.1 Pickup Call If an extension user is away from his/her desk, other extension users can pickup the call by function key on the phone. Please check the following diagram to learn: Reference Parameters and Explanation of Pickup Calls Item Explanation Pick up the ringing extension (in the system) at random.

  • Page 25: Transfer

    3.6.2 Transfer If an incoming call asked to speak to your colleague, you can transfer the call directly to your colleague or transfer the call after agreed by your colleague. Please check the diagram as below to learn: ## + Reference Parameters and Explanation of Transfer: Item Explanation...
  • Page 26 Item Explanation Extension The number that users call in order to access the conference room, the default number is "900". Guest Password Guest enter the conference room by this code. Administrator Administrator enter the conference room by this code. Password Use the DialPlan when you invite the other participant.

  • Page 27: Settings Before Leaving Office

    conference will be marked as quiet, and will be in Listen-Only mode. Leader Wait Wait until the conference leader (admin user) arrives before starting the conference. Please check the following diagram to learn: Go to conference: In the conference, admin can add new participant (extension user or external number) into the conference.

  • Page 28: Voicemail

    Item Explanation Extension Choose an extension Always All incoming calls will be forwarded Status Busy Forward when extension is busy No answer Forward when extension not answer Ring lasting for(s) Default is 20 seconds, you can define it by yourself. your Forward to an Internal Incoming call will be forwarded to internal...
  • Page 29 【VoiceMail】must be opened and【VM Password】must be configured before using "VoiceMail"。If no answer, when default ring time is over, the system will play and ask you to leave your message, press # to end recording. If you configured email, your voice message will be sent to your defined email.

  • Page 30: Call Queue

    Listen to the message Note: 1) If you would like using this function, you must write correct email address in "extension settings" 2) You need configure SMTP and Email model in 【VoiceMail】 , please check the details in the above chapter【VoiceMail】 3.8 Call Queue 3.8.1 Create Agent Check agent in the 【Extension Settings】...
  • Page 31 Item Explanation Queue Number This option defines the extension number that may be dialed to reach this Queue. Queue Name This option defines a name for this Queue, eg. "Sales" Ring Strategy RingAll Ring available Agents until answers(default). RoundRobin -- Take turns ringing each available Agent. LeastRecent -- Ring the Agent which was called least recently.

  • Page 32: Agent Registration

    queue before being pulled out(empty for unlimited). Max Callers This option sets the maximum number of callers that may wait in a Queue(Default is 0, Unlimited). Join Empty Defining this option allows callers to enter the Queue when no Agents are available. If this option is not defined, callers will not be able to enter Queues with no available agents.

  • Page 33: Agent Log Off

    3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off: - 32 -...

  • Page 34: A A N N C C E E D D

    4.1 Options Options Options Include local extension settings and new extension default settings. Click【Option】to display the dialog as below: Item Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension. Global Ring Time Set(s) Set Ring Time for each extension.
  • Page 35 Enable this option if the User or Phone is located behind a NAT (Network Address Translation) enabled gateway. VM Password Voicemail Password for this user, eg: "1234". Delete VMessage Voicemail will not be checkable by phone if you chose this option. Messages will be sent by e-mail only.

  • Page 36: Voicemail

    Denmark, Sweden and Netherlands etc); V23-- used in the UK; V23-Japan-- used in Japan Caller ID Start This option allows you to define the start of a Caller ID signal: Ring-- to start when a ring is received. Polarity-- to start when a polarity reversal is started. CID Buffer Length Default CID Buffer Length FXO Mode...
  • Page 37 Item Explanation Extension for checking The number that users call in order to access their messages voicemail accounts, the default number is "600". Max greeting(seconds) Defining this option to set a maximum time for the greeting message. Direct to Voicemail Defining this option to go to voicemail box directly.
  • Page 38 message is played. Say message duration Choose this option to play the duration of message before the voicemail message is played. Play envelope Choose this option to play envelop (including date, time and caller ID). Allow users to review Choosing this option, the caller leaving the voicemail can review their recorded message before it's submitted.

  • Page 39: Music Settings

    Email Settings Item Explanation Attach recordings to e-mail This option defines whether or not voicemails are sent to the Users' e-mail addresses as attachments. Sender Name Display the Sender name when you receive a voicemail. From Sender's email address Subject Subject of the mail Message The message pattern...
  • Page 40 Music Settings: Please define different music file for different music folders. Music Management: Item Explanation Directory Load music in the music file. Files Display music in the music file, or you can delete it. - 39 -...

  • Page 41: Disa

    Enter The Music File Name Input music file name which you want to upload.(GSM/ WAV format, If it's WAV, it must be accord with PCM 16 bits, 8000HZ format) TFTP Server IP address Please enter your TFTP server IP address. Select Music Directory Select directory where the uploaded music file will be saved.

  • Page 42: Paging And Intercom

    4.5 Paging And Intercom Paging And Intercom is used for calling a paging extension, all terminals which support this function will be picked up automatically and listen, meanwhile, it supports duplex. Click【Paging And Intercom】---【Add Paging Group】to display the dialog as below: Item Explanation Paging...

  • Page 43: Phone Book

    Item Explanation Extension Define an extension. Call Recording Time Set monitoring time Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 4.7 Phone Book If incoming call was matched with the number in the phone book, the incoming call will display the name of matched number.

  • Page 44: Pin Set

    Name Add contact's name, Alphabetic or numeric only.  Number Add contact's number, international phone number is supported.  TD100 IP PBX also support "Batch Add Users", Click【Advanced】->【Upload/Download Phonebook】to display the following diagram: Download a phonebook demo from【Download Phonebook demo】, add and save information refer to the demo content, choose the file what you want to uploaded from 【Upload Phonebook file】...

  • Page 45: Feature Codes

    Pic. 4.8-1 Add a PIN Set PIN Set Name Set the PIN Sets Name  PIN List Enter a list of one or more PINs. One PIN per line.  4.9 Feature Codes Click【 Feature Codes】to display the dialog as below, you can define relevant parameter. - 44 -...
  • Page 46 Item Explanation Extension to Dial for Set Call Parking number. Parking Calls What extensions to park What extensions to park calls on, eg: (701-720) calls on How many seconds a Set the call time by second, if it's time out, system will call the call can be parked for previous extension again.
  • Page 47 number) and A is put through to B immediately. Your line is off. The caller ID displayed to B is exactly the same as the caller ID presented to you. Attended Transfer Allow attended transfer or supervised transfer. It works like this: While on conversation with A, you dial the Attended Transfer key sequence.

  • Page 48: Phone Provisioning

    each call is preceded by a warning tone. Calls are ended by pressing the "*" key. Agent Callback Login Extension to be dialed for the Agents to Login to the Specific Extension Queue. Same as Agent Login Extension, except you do not have to remain on the line.

  • Page 49: C C S S

    This chapter will introduce you the status of record list, call logs, system info, register status etc. 5.1 Recording List Check the record list of defined extension or conference, you can delete the record list. Click【Recording List】---【Extension】and【Conference】will be displayed as below: Extension List Interface Conference List interface 5.2 Call Logs...

  • Page 50: Register Status

    Note: Duration in the call logs is not real charged duration, if you need billing, PSTN must support polarity reversal function, meanwhile, you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX. 5.3 Register Status Check SIP/ IAX2 User, and SIP/IAX2 Trunk status.

  • Page 51: C C S S

    This chapter will introduce you how to configure the system of TD IP PBX. 6.1 Network And Country Configure WAN/ LAN IP, and tone zone. Click【Network And Country】to display the dialog as below: 名称 说明 IP Assign Static, DHCP are supported HTTP Port Set the http server port, default is 9999 Enable/ Disable Access GUI through WAN port.

  • Page 52: Troubleshooting

    "Traceroute" . Click【TroubleShooting】to display the dialog as below: 6.3 Netword Advanced DHCP Server Settings TD100 Series IP PBX support DHCP , Click【Network Advanced】->【DHCP Server Settings】 to show the following diagram: DDNS Settings After configure DDNS, you can visit by domain remotely.
  • Page 53 VPN Settings: A virtual private network (VPN) is a method of computer networking---typically using the public internet---that allows users to privately share information between remote locations, or between a remote location and a business' home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted.

  • Page 54: Time Settings

    Note: 1) DDNS supports the domain provided by Dyndns.org/ No-ip.com only. 2) VPN supports N2N/L2TP only. 6.4 Time Settings Click【Time Settings】to display the diagram as below: Manual Time Set - 53 -...

  • Page 55: Management

    Item Explanation NTP Server Specify the NTP server that you wish to use. You may type either the domain name or the IP address of the server, and it may be either remote or local. The default server is pool.ntp.org. Be aware that the PBX needs to be able to connect to a NTP server for perfect function.
  • Page 56 Change Password You can change the password of admin here (default  password is admin) Set Language Set voice language of the system. And you can set the SIP &  Analog channel here by clicking "Show Advanced Options" Access Permit Click【Access Permit】to display the diagram as below: Note: After you added a permitted IP, you can only login the system by this IP, other IP address isn't...

  • Page 57: Data Storage

    SIP Registered Allowed Click【SIP Registered Allowed】---【Add Permitted IP】to define the allowed SIP user. Input the permitted IP address---IP address and network restriction.eg: "192.168.1.77" or "192.168.10.0/255.255.255.0" In the following diagram, 192.168.1.100 is the allowed IP registered by SIP. 6.6 Data Storage Upload the voicemail, call recording, conference, call logs, etc to the defined FTP server for storage.

  • Page 58: Backup

    Item Explanation Enable Uploading Enable periodical FTP uploading. Server Address Set FTP Server address(IP address or Domain). User Name FTP account name. Password FTP account password. Directory Define a directory on the FTP server. Note: 1) Upload Voicemail, Conference record, Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40%.

  • Page 59: Upgrade

    Restore Restore your selected backup file to system.  Delete Delete your selected backup file.  Download your selected backup file to your PC. (Note: Please don't change  the backup file name.) Upload Backup File Click【Upload Backup File】to display the diagram as below: 6.8 Upgrade Click【WEB Upgrade】to upgrade as below ...
  • Page 60 Extract the downloaded firmware package which includes one TFTP server and one upgrading file. Run TFTP server, you will see the following interface: Go into the "update" page, and upload firmware; Enter the package name Enter TFTP Server IP address, Click Update button to finish upgrading system package after entering the TFTP Server IP.

  • Page 61: How To Connect The Td100 Ip Pbx To The Internet

    This chapter will introduce you how to use TD IP PBX by example. 7.1 How to connect the TD100 IP PBX to the Internet If your office access the public network through router, you can put the IP PBX behind the router.
  • Page 62 Register the TD100-A as an peer in TD100-B(via IAX2 trunk),so the extensions in TD100-A can make calls to TD100-B’s extensions via this “special” trunk. In above structure: 1. ZP302A registers to TD100-A as extension 601. 2. ZP302B registers to TD100-B as extension 801. 3.
  • Page 63 Peer Name: TD100B ; Peer Username: Account of this Peer Password: IAX2 Log on password Advance Options: Select IAX protocol Step 2: Set up an IAX trunk in TD100-B to connect to TD100-A via this TD100B Peer. In the page Trunks--> Add a Trunk Step 3: Set Dial Rule in TD100-B, all calls starting with 6 will be sent to TD100-A.
  • Page 64 Step 4: Set the user 601 and Dial Plan in TD100-A. In the page: Extensions  Dial Plan Activate the change and apply the test: 1. Register an IP phone ZP302B to TD100-B with 801 extension. 2. Register an IP phone ZP302A to TD100-A with 601 extension. 3.

  • Page 65: How To Combine Two Ippbx In Different Network

    Step 6: Set the user 801 and Dial Plan in TD100-B Activate the change and apply the test: 601 call 801, and 801 will ring and you can pick up the call. 7.3 How to combine two IPPBX in different network The general environment for two TD100 in different locations is: two TD100 IP PBX are both in the Internet and using the public IP.
  • Page 66 The general environment for two TD100 IP PBX in different location and one or both two are behind router and using the private IP. So we need to make port forwarding in the router and make TD100 IP PBX reach to each other. Step 1: Set port forwarding in the router for TD100-A For the TD100-A is behind the router, you need forward the IAX2 port in your router, so all the packets received on the router WAN port (210.11.25.127:4569) will be forwarded to...

  • Page 67: How To Resolve Problems About Hearing On One Side Only

    Step 2: Set up the Provider Host in TD100-B Set up the service provider and calling rule in TD100-B to make it register to TD100-A. This method is almost the same as above, EXCEPT you need to use the 210.11.25.127 as the service provider instead of 192.168.1.21.
  • Page 68 External IP Replace your external IP address as your public IP or domain  External Host Replace your external IP address as your public IP or domain  External Refresh Set time for refresh, default is 10  Local Network Address Replace your local network address and mask ...
  • Page 69 2.When you have signed in, please click Skype Manager at the end of this page. 3.Please click the button Features. 4. Please click the Skype connect - 68 -...
  • Page 70 5. Create a SIP profile Then you can create one sip account, you need pay for € 4.95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank, then you can register to skype server. And you need assign money for outgoing calls, then you can call out.
  • Page 71 Then you can see the sip account information by clicking Authentications details. <Finish, Thank You!> - 70 -...

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Td100-a202

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