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Troubleshooting
Common questions
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Whether or not you have the latest software version, running the Sony
Ericsson Update Service can improve software stability and solve problems. Updating your
phone will also make sure you get an optimal performance and the latest enhancements.
See Updating your phone on page 42 for more information.
•
Reset your phone.
Be patient while restarting or resetting your phone. Removing the battery during a reboot or reset
procedure may damage the phone permanently.
Resetting the phone
Resetting the phone deletes all data, including downloaded applications, and resets the
phone back to its initial state, the state before you turned on the phone for the first time.
Make sure to back up important data you have on the phone before you reset the phone.
To reset the phone
•
From the Home screen, tap Settings > Security > Master clear .
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the
battery and clean the connectors.
The battery is worn out and needs to be replaced. See Charging the battery on page 7.
No battery charging icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
I cannot synchronise or transfer content between my phone and the
computer when using a USB cable
The software or the USB drivers have not been properly installed. Go to
www.sonyericsson.com/support for more detailed installation instructions and
troubleshooting sections.
I cannot use Internet-based services
Make sure your subscription includes data download capacity, and that the Internet settings
in your phone are correct.
See Settings for calling, messaging and the Internet on page 10 for more information on
Internet settings.
This is an Internet version of this publication. © Print only for private use.
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