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Qwest Broadband Phone Adapter User Manual

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Broadband Phone Adapter
USER GUIDE

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Summary of Contents for Qwest Broadband Phone Adapter

  • Page 1 Broadband Phone Adapter USER GUIDE...

  • Page 2: Table Of Contents

    Chapter 3: Getting to Know the Broadband Phone Adapter ....... .
  • Page 3 Broadband Phone Adapter USER GUIDE Chapter 6: Using the Web-based Utility ............20 Overview .
  • Page 4 Broadband Phone Adapter USER GUIDE List of Figures Figure 3-1: Back Panel ............... . .6 Figure 3-2: Front Panel .
  • Page 5 Broadband Phone Adapter USER GUIDE Figure 6-8: Voice - Info Screen ..............31 Figure 6-9: Line 1 Status .

  • Page 6: Chapter 1: Introduction

    With Broadband Phone Service, your Internet access can ethernet: an IEEE standard network protocol now be shared by your phones as well. You will be able to make phone calls using the account you set up with Qwest, even that specifies how data is placed on and while you’re surfing the Internet.

  • Page 7: What's In This Guide

    “wired.” To create your network, install and set up the Broadband Phone Adapter. To guide you through the process, use the instructions in the Quick Installation Guide or this User Guide to help you. These instructions should be all you need to get the most out of the Broadband Phone Adapter.
  • Page 8 Broadband Phone Adapter USER GUIDE — Chapter 5: Using the Interactive Voice Response Menu This chapter explains how to configure the Broadband Phone Adapter’s network settings when you use its Interactive Voice Response Menu. — Appendix A: Troubleshooting This appendix describes some possible problems and solutions, as well as frequently asked questions, regarding installation and use of the Broadband Phone Adapter.

  • Page 9: Chapter 2: Networking Basics

    Simply put, a router is a network device that connects two networks together. The Broadband Phone Adapter connects your local area network (LAN), or a group of PCs in your home, to the Internet. The Broadband Phone Adapter processes and regulates the data that travels between these two networks.
  • Page 10 A DHCP server can either be a designated PC on the network or another network device, such as the Broadband Phone Adapter. By default, the Broadband Phone Adapter’s Internet Connection Type is DHCP (obtain an IP address automatically). The PC or network device obtaining an IP address is called the DHCP client. DHCP frees you from having to assign IP addresses manually every time a new user is added to your network.

  • Page 11: Chapter 3: Getting To Know The Broadband Phone Adapter

    The ETHERNET port connects to a network device, such as a PC or a switch, with an Ethernet network cable. INTERNET The INTERNET port connects to your broadband (DSL) or cable modem. Power The Power port is where you will connect the power adapter. Chapter 3: Getting to Know the Broadband Phone Adapter - The Back Panel...

  • Page 12: The Front Panel

    Green. The Power LED lights up when the Broadband Phone Adapter is powered on and connected to the Internet. It flashes when the Broadband Phone Adapter is not connected to the Internet. The LED also flashes when the Broadband Phone Adapter is booting up or upgrading its firmware.

  • Page 13: Chapter 4: Getting Started

    Connecting the Broadband Phone Adapter 1. Power off your network devices, including your modem and PC. 2. Connect the RJ-11 phone cable to the Broadband Phone Adapter’s PHONE 1 port. Connect the other end to your analog telephone. Figure 4-1: Connect a Telephone IMPORTANT: Do not connect the PHONE port to a telephone wall jack.

  • Page 14: Figure 4-2: Connect To The Modem

    7. Connect the included power adapter to the Broadband Phone Adapter’s power port, and then plug the power adapter into an electrical outlet. The power LED on the front panel will light up as soon as the Broadband Phone Adapter powers on.

  • Page 15: Configuring The Broadband Phone Adapter

    Adapter). Then press the Enter key. 3. By default, there is no password set on the Broadband Phone Adapter If you changed the password, you will see a login screen. In the User Name field, enter user, the default user name for user access (this cannot be changed).

  • Page 16: Figure 4-8: Static Ip Settings

    7. Note: Broadband Service does not use PPPoE. Your Broadband Phone Adapter will obtain the IP address from your Qwest broadband (DSL) modem via DHCP which is a default setting for your Broadband Phone Adapter.

  • Page 17: Placing The Phone Adapter

    There are two ways to place the Broadband Phone Adapter. The first way is to place the Broadband Phone Adapter horizontally on a surface. The second way is to mount the Broadband Phone Adapter on a wall. The wall-mount option is explained in further detail below.

  • Page 18: Chapter 5: Using The Interactive Voice Response Menu

    This chapter explains how to use the Interactive Voice Response Menu to configure the Broadband Phone Adapter’s network settings. You will use the telephone’s keypad to enter your commands and select choices, and the Broadband Phone Adapter will use voice responses.

  • Page 19: Using The Interactive Voice Response Menu

    IP address. Then press 1 to save the IP address or press the * (star) key to cancel your entry and return to the main menu. If the menu is inactive for more than one minute, the Broadband Phone Adapter will time out. You will need to re-enter the menu by pressing **** The settings you have saved will take effect after you have hung up the telephone.
  • Page 20 Check Internet IP Hear the IP address assigned to the ip address: the address used to identify a Address Broadband Phone Adapter’s Internet computer or device on a network. (external) interface. subnet mask: an address code that Check Network Mask Hear the network or subnet mask determines the size of the network.
  • Page 21 Choices Description these keys on the telephone) Check MAC Address Hear the MAC address of the Broadband Phone Adapter in hexadecimal string format. Check Firmware Hear the version number of the Version firmware currently running on the firmware: the programming code that runs a Broadband Phone Adapter.
  • Page 22 Broadband Phone Adapter USER GUIDE Interactive Voice Response Menu Action Command (press Choices Description these keys on the telephone) Set Static IP Address Enter the IP address using First, set the Internet Connection Type numbers on the telephone to static IP address; otherwise, you keypad.
  • Page 23 Choices Description these keys on the telephone) Set the Mode Press 0 to select the If the Broadband Phone Adapter acts router/NAT mode. as the router for your network, use the Press 1 to select the router/NAT mode. bridge/switch mode.

  • Page 24: Entering A Password

    USER GUIDE Entering a Password You may be prompted to enter a password when you want to change the Broadband Phone Adapter settings. To enter the password, use the phone’s keypad, and follow the appropriate instructions. — To enter A, B, C, a, b, or c — press 2.

  • Page 25: Chapter 6: Using The Web-Based Utility

    Chapter 6: Using the Web-based Utility Overview NOTE: Your Broadband Phone Adapter is pre-configured for you, and you do not need to change any settings. If you do wish to make changes, follow the instructions in this chapter. The Web-based Utility can be accessed via your web browser through use of a computer on your network.

  • Page 26: How To Access The Web-Based Utility

    <IP address of the Broadband Phone Adapter> in the Address field. Press the Enter key. By default there is no password on the Broadband Phone adapter. If you changed the password, then you will see a login screen. In the User Name field, enter user, the default user name for user access. (This cannot be changed.) Then enter the your password.

  • Page 27: The Router Tab

    — Current Time. Displayed here is the current date and time of the Broadband Phone Adapter. — Elapsed Time. Displayed here is the amount of time elapsed since the last reboot of the Broadband Phone Adapter. Chapter 6: Using the Web-based Utility - The Router Tab...
  • Page 28 Broadband Phone Adapter USER GUIDE — WAN Connection Type. Displayed here is the Internet connection type of the Broadband Phone Adapter. — Current IP. Displayed here is the Internet IP address of the Broadband Phone Adapter. — Host Name. Displayed here is the host name of the Broadband Phone Adapter.

  • Page 29: Figure 6-3: Router - Wan Setup Screen

    If you selected Static IP, complete the Static IP Settings section. — Static IP. Enter the static or fixed IP address of the Broadband Phone Adapter (this should be provided by your ISP). — NetMask. Enter the net or subnet mask of the Broadband Phone Adapter (this should be provided by your ISP).

  • Page 30: Figure 6-5: Pppoe Settings

    MAC Clone Settings — Enable MAC Clone Service. Select whether you want to clone a MAC address onto the Broadband Phone Adapter, yes or no. The default is no. — Cloned MAC Address. Enter the MAC address you want to clone.
  • Page 31 — Maximum Uplink Speed. Enter the maximum upload speed of your Internet connection. The default is 128Kbps. VLAN (Virtual Local Area Network) Settings — Enable VLAN. VLAN (802.1Q) settings let you use the Broadband Phone Adapter in a virtual LAN environment. Select yes or no from the drop-down menu. The default is no.

  • Page 32: Figure 6-6: Router - Lan Setup Screen

    — Enable DHCP Server. To use the Broadband Phone Adapter as a router assigning IP addresses, select yes. Otherwise, select no. The default is yes. — DHCP Lease Time. Enter the lease time used by the Broadband Phone Adapter to distribute IP addresses. The default is 24 Hours.
  • Page 33 USER GUIDE Static DHCP Lease Settings — Enable. You can have the Broadband Phone Adapter assign the same IP address to a specific device. To disable this feature, select no. To use this feature, select yes. The default is no.

  • Page 34: Figure 6-7: Router - Application Screen

    Broadband Phone Adapter USER GUIDE The Router - Application Screen This screen lets you configure port forwarding, DMZ, and reserved ports range settings. Port Forwarding Settings — Enable. Select yes or no for each port forwarding entry, which defines a port range to be forwarded to a server. The default is no.
  • Page 35 — Multicast Passthru. Multicasting allows for multiple transmissions to specific recipients at the same time. If multicasting is permitted, then the Broadband Phone Adapter will allow IP multicast packets to be forwarded to the appropriate computers. Select the types of multicast transmissions to allow: Disabled (none), Inbound Only, Outbound Only, or Inbound and Outbound.

  • Page 36: The Voice Tab

    — Current Time. Displayed here is the current date and time of the Broadband Phone Adapter. — Elapsed Time. Displayed here is the amount of time elapsed since the last reboot of the Broadband Phone Adapter. — RTP Packets Sent. Displayed here is the number of RTP packets sent by the Broadband Phone Adapter.

  • Page 37: Figure 6-9: Line 1 Status

    Broadband Phone Adapter USER GUIDE — RTP Bytes Sent. Displayed here is the number of RTP bytes sent by the Broadband Phone Adapter. — RTP Packets Recv. Displayed here is the number of RTP packets received by the Broadband Phone Adapter.
  • Page 38 Broadband Phone Adapter USER GUIDE — Message Waiting. This indicates whether you have new voicemail waiting. — Call Back Active. This indicates whether a call back request is in progress. — Last Called Number. Displayed here is the last number called.
  • Page 39 Broadband Phone Adapter USER GUIDE — Call 1/2 Peer Phone. Displayed here is the phone number of the internal phone. — Call 1/2 Duration. Displayed here is the duration of the call. — Call 1/2 Packets Sent. Displayed here is the number of packets sent.

  • Page 40: Figure 6-10: Voice System Screen

    Broadband Phone Adapter USER GUIDE The Voice - System Screen This screen lets you change the password for user access to the Web-based Utility. System Configuration Figure 6-10: Voice System Screen — User Password. Enter the password for the user. (By default, there is no password.) —...

  • Page 41: Appendix A: Troubleshooting

    This appendix provides solutions to problems that may occur during the installation and operation of the Broadband Phone Adapter. Read the description below to solve your problems. If you can’t find an answer here, check the Qwest Web site at www.qwest.com/mybroadbandphone or the Linksys Web site at www.linksys.com.
  • Page 42 The Broadband Phone Adapter, by default, assigns an IP address range of 192.168.0.100 to 192.168.0.150 using the DHCP server on the Broadband Phone Adapter. To set a static IP address, you can only use the ranges 192.168.0.2 to 192.168.0.99 and 192.168.0.151 to 192.168.0.254. Each PC or network device that uses TCP/IP must have a unique address to identify itself in a network.
  • Page 43 192.168.0.254. E. Enter the Subnet Mask, 255.255.255.0. F Enter the Default Gateway, 192.168.0.1 (Broadband Phone Adapter’s default IP address). G. Toward the bottom of the window, select Use the following DNS server addresses, and enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its website to find the information.
  • Page 44 192.168.0.254. F. Enter the Subnet Mask, 255.255.255.0. G. Enter the Default Gateway, 192.168.0.1 (Broadband Phone Adapter’s default IP address). H. Toward the bottom of the window, select Use the following DNS server addresses, and enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its website to find the information.
  • Page 45 Broadband Phone Adapter USER GUIDE 4. I want to test my Internet connection. A. Check your TCP/IP settings. For Windows 98 and Millennium: Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings.
  • Page 46 D. In the command prompt, type ping followed by your Internet IP address and press the Enter key. The Internet IP Address can be found in the web interface of the Broadband Phone Adapter. For example, if your Internet IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the Enter key.
  • Page 47 E. Make sure the cable connecting from your broadband (DSL) or cable modem is connected to the Broadband Phone Adapter’s Internet port. Verify that the Router - Status page of the Broadband Phone Adapter’s Web-based Utility shows a valid IP address from your ISP.
  • Page 48 Follow these steps to set up port forwarding through the Broadband Phone Adapter’s Web-based Utility. We will be setting up web, ftp, and mail servers. A. Access the Broadband Phone Adapter’s Web-based Utility by going to http://192.168.0.1 or the IP address of the Broadband Phone Adapter. Go to the Router => Application tab.
  • Page 49 There may be cases when you want to host an online game or Internet application. This would require you to set up the Broadband Phone Adapter to deliver incoming packets or data to a specific computer. This also applies to the Internet applications you are using.
  • Page 50 Broadband Phone Adapter USER GUIDE C. Enter any name you want to use for the service. D. Enter the port range of the service you are using. For example, if you have a web server, you would enter the range 80 (in the Starting Port field) to 80 (in the Ending Port field).
  • Page 51 10. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window. If you have proxy settings, you need to disable these on your computer. Because the Broadband Phone Adapter is the gateway for the Internet connection, the computer does not need any proxy settings to gain access.
  • Page 52 B. Default Gateway, and DNS). Restart the computer that is having a problem. C. If the PCs are configured correctly, but still not working, check the Broadband Phone Adapter. Ensure that it is connected and powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and power connections.) D.

  • Page 53: Frequently Asked Questions

    Q. Where is the Broadband Phone Adapter installed on the network? A. In a typical environment, the Broadband Phone Adapter is installed between the DSL or cable modem and the local area network (LAN). Plug the Broadband Phone Adapter into the broadband (DSL) or cable modem’s Ethernet port.
  • Page 54 Internet. This adds a level of security since the address of a PC connected to the private LAN is never transmitted on the Internet. Furthermore, NAT allows the Broadband Phone Adapter to be used with Internet service, such as broadband (DSL) or cable modems, when only one TCP/IP address is provided by the ISP.
  • Page 55 5.0 or higher for Macintosh. Q. I am not able to get the web configuration screen for the Broadband Phone Adapter. What can I do? A. You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet Explorer. Or remove the dial-up settings on your browser.
  • Page 56 Q. Does the Broadband Phone Adapter replace a modem? Is there a DSL or cable modem in the Broadband Phone Adapter? A. No, this version of the Broadband Phone Adapter must work in conjunction with a broadband (DSL) or cable modem. Q. Which modems are compatible with the Broadband Phone Adapter? A.

  • Page 57: Appendix B: Finding The Mac Address And Ip Address For Your Ethernet Adapter

    This section describes how to find the MAC address for your computer’s Ethernet adapter so you can use the MAC address cloning feature of the Broadband Phone Adapter. You can also find the IP address of your computer’s Ethernet adapter. This IP address is used for the Phone Adapter’s forwarding and/or DMZ features.

  • Page 58: Windows 2000 Or Xp Instructions

    — The example shows the Ethernet adapter’s IP address as 192.168.1.100. Your computer may show something different. For the Broadband Phone Adapter’s Web-based Utility For MAC address cloning, enter the 12-digit MAC address in the field provided. Figure B-4: MAC Address Cloning...

  • Page 59: Appendix C: Windows Help

    Broadband Phone Adapter USER GUIDE Appendix C: Windows Help Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix.

  • Page 60: Appendix D: Glossary

    Broadband Phone Adapter USER GUIDE Appendix D: Glossary This glossary contains some basic networking terms you may come across when using this product. For more advanced terms, see the complete Linksys glossary at http://www.linksys.com/glossary. Bandwidth – The transmission capacity of a given device or network.
  • Page 61 Broadband Phone Adapter USER GUIDE DHCP (Dynamic Host Configuration Protocol) – A networking protocol that allows administrators to assign temporary IP addresses to network computers by “leasing” an IP address to a user for a limited amount of time, instead of assigning permanent IP addresses.
  • Page 62 Broadband Phone Adapter USER GUIDE FTP (File Transfer Protocol) – A protocol used to transfer files over a TCP/IP network. Full Duplex – The ability of a networking device to receive and transmit data simultaneously. Gateway – A device that interconnects networks with different, incompatible communications protocols.
  • Page 63 Broadband Phone Adapter USER GUIDE Packet – A unit of data sent over a network. Ping (Packet INternet Groper) – An Internet utility used to determine whether a particular IP address is online. POP3 (Post Office Protocol 3) – A standard mail server commonly used on the Internet.
  • Page 64 Broadband Phone Adapter USER GUIDE Switch – 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a limited number of ports. 2. A device for making, breaking, or changing the connections in an electrical circuit.

  • Page 65: Appendix E: Specifications

    Broadband Phone Adapter USER GUIDE Appendix E: Specifications Model SPA2102 Data Networking MAC Address (IEEE 802.3) IPv4 - Internet Protocol v4 (RFC 791) ARP - Address Resolution Protocol DNS - A Record (RFC 1706), SRV Record (RFC 2782) DHCP Client - Dynamic Host Configuration Protocol (RFC 2131)
  • Page 66 Broadband Phone Adapter USER GUIDE Voice Gateway SIPv2: Session Initiation Protocol v2 (RFC 3261, 3262, 3263, 3264) SIP Proxy Redundancy - Dynamic via DNS SRV, A Records Re-registration with Primary SIP Proxy Server SIP Support in Network Address Translation Networks - NAT (incl. STUN)
  • Page 67 Broadband Phone Adapter USER GUIDE Regulatory Compliance FCC (Part 15 Class B), CE, ICES-003, A-Tick Certification, RoHS Power Supply Switching Type (100-240V) Automatic DC Input Voltage: +5 VDC at 2.0 A Max. Power Consumption: 5 Watts Power Adapter: 100-240V - 50-60Hz (26-34VA) AC Input, 1.8 m cord...

  • Page 68: Appendix F: Warranty Information

    Broadband Phone Adapter USER GUIDE Appendix F: Warranty Information Please refer to the Broadband Phone Service Terms & Conditions for warranty information located at www.qwest.com/legal. Appendix F: Warranty Information...

  • Page 69: Appendix G: Regulatory Information

    Broadband Phone Adapter USER GUIDE Appendix G: Regulatory Information FCC Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 70 Broadband Phone Adapter USER GUIDE Industry Canada (Canada) — This device complies with Industry Canada ICES-003 rule. — Cet appareil est conforme à la norme NMB003 d’Industrie Canada. EC Declaration of Conformity (Europe) — In compliance with the EMC Directive 89/336/EEC, Low Voltage Directive 73/23/EEC, and Amendment Directive...
  • Page 71 Broadband Phone Adapter USER GUIDE User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE) This document contains important information for users with regards to the proper disposal and recycling of Linksys products.
  • Page 72 Broadband Phone Adapter USER GUIDE Appendix G: Regulatory Information...
  • Page 73 Broadband Phone Adapter USER GUIDE Appendix G: Regulatory Information...
  • Page 74 Broadband Phone Adapter USER GUIDE Appendix G: Regulatory Information...

  • Page 75: Appendix H: Contact Information

    Broadband Phone Adapter USER GUIDE Appendix H: Contact Information Broadband Phone Service For support, www.qwest.com/residential/customerService/contactus/voip.html. Linksys Visit Linksys online for information on the latest products and updates to your existing products at: http://www.linksys.com Appendix H: Contact Information - Broadband Phone Service / Linksys...

  • Page 76: Copyright And Trademarks

    Wash hands after handling. How to Use this Guide Your guide to the Broadband Phone Adapter has been designed to make understanding networking with the Broadband Phone Adapter easier than ever. Look for the following items when reading this guide This exclamation point means there is a caution or warning and is something that could damage your property or the Broadband Phone Adapter.
  • Page 77 www.qwest.com...

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