Service And Spares; Customer Care; Guarantee Conditions - Electrolux ESF6162 Instruction Book

Service and Spares

In the event of your appliance requiring service, or if you wish
to purchase spare parts, contact our local Electrolux Service
Centre by telephoning:
0860 234 481 / 2 / 3
+27-11-579-0800
Help us to help you
Please determine your type of enquiry before writing or
telephoning. When you contact us we need to know:
Your name
Telephone number
Physical Address where appliance is located
Model and Serial Number of the appliance
Clear and concise details of the fault

Customer Care

For general enquiries or information regarding Electrolux
appliances contact:
Customer Care Department
Electrolux
P.O. Box 3657
Johannesburg
2000
South African Customers: 0860 234 481
International Customers:

Guarantee Conditions

1. The guarantee is valid for thirty six (36) months
commencing when the appliance is handed over to the
first retail purchaser, which must be verified by purchase
invoice or similar documentation.
2. Electrolux guarantees the equipment against defective
material or faulty manufacture, provided it is used for
domestic use from the date of purchase by the original
purchaser. If not used as above-mentioned, the warranty
period will limit.
3. If the appliance is used or installed more than Fifty (50)
kilometres from the nearest Electrolux Authorised Service
Agent, the additional distance covered shall be for the
account of the purchaser.
4. The risk in regard to appliances to be repaired shall at all
times remain with the purchaser.
(South Africa Customers)
(International Customers)
+27-11-579-0800
5. This guarantee is given on condition that only genuine
Electrolux parts and accessories are used at all times in
the appliance.
6. Electrolux shall not be responsible for damage of any kind
resulting from electricity fluctuations, faults in the building
wiring, faulty installations, improper use of controls or
failure to use the appliance in accordance with operating
instructions and/or general misuse and/or abuse, which
would include unforeseen accidents, wear and tear, and/or
earthquake, flood, lightning or any other natural disaster
beyond the control of Electrolux.
7. Any attempt by an unauthorised person to repair or tamper
with the appliance shall render this guarantee null and
void.
8. This guarantee does not include bulbs, loose glass, glass
oven doors, enamelled surfaces, discolouring of stainless
steel surfaces, filters and other parts subject to wear and
tear.
9. Electrolux shall not be responsible in terms of this
guarantee for the replacement or repair of any parts of the
appliance if damaged during transit, where packaging
damage is visible.
10. Repairs carried out under guarantee do not extend the
guarantee period for the appliance. Parts removed during
guarantee repairs become the property of Electrolux.
11. This guarantee shall be available only to a purchaser of
electrolux appliances from an authorised Home
Products/Electrolux Dealer or Distributor in and where the
appliance haws been retained for use in the Republic
South Africa, Namibia, Swaziland, Lesotho and Zimbabwe.
12. Failure to produce documentary proof of the date or
original acquisition by the original purchaser will result in
normal charges being levied for the work carried out ant
the parts supplied.
13. The liability of Electrolux under this guarantee is limited to
the replacement and/or repair of the defective parts within
the guarantee period and does not extend to be
installation or removal of the appliance. Furthermore,
Electrolux does not accept responsibility or liability to
compensate for any consequential loss or damage of any
kind caused by or due to the failure of operation or
malfunction of any equipment to which this guarantee
applies.
14. It is at the sole discretion of Electrolux that, in terms of
guarantee, consideration be given to replace the appliance
due to various parts failing of a similar nature or in the
event of the appliance being in a state of beyond repair.
19