Troubleshooting - Audiovox WIDTV1 User Manual

TROUBLESHOOTING

Cannot connect to WIDTV1's Wi-Fi®
• Turn OFF the WIDTV1 Mobile TV Receiver and then turn it ON again.
• Go to the network manager in your phone or tablet and search for the "Audiovox MobileTV xxxxxx" network.
• Make sure that the mobile device is not in flight/airplane mode.
Poor Image Quality
• Try to improve the antenna location (near a window if possible).
• Scan for available stations with strong signals again.
Application is stuck or is not working
a. Close the Audiovox mobiletv with Dyle
b. Turn the WIDTV1 Mobile TV Receiver OFF
c. Turn the WIDTV1 Mobile TV Receiver ON and reconnect to the Wi-Fi® network
d. Open the Audiovox mobiletv with Dyle
Scan did not locate a TV channel
• Try to improve the antenna location (near a window if possible).
• For up-to-date information on what stations may be available in your area, please visit www.dyle.tv/coverage-map.
"No Content" message appears
• Ensure that the Apple® iPhone® or iPad® or tablet is within the Wi-Fi® range of the WIDTV1 Mobile TV Receiver.
• Try to improve the antenna location (near a window if possible).
• For up-to-date information on what stations may be available in your area, please visit www.dyle.tv/coverage-map.
Application does not recognize the device
• Close the application, turn the WIDTV1 Mobile TV Receiver OFF and back ON, reconnect to the Wi-Fi® and open the
application again
While using WIDTV1 Mobile TV Receiver, TV reception suddenly stops
• Make sure that the blue LED is ON
• If it is not on, this means that the battery is either empty or has only 10 more minutes of operation; charge the battery
until the red charging LED turns OFF.
NOTES:
a. Reception inside buildings may be sub-optimal; it is recommended that the WIDTV1 Mobile TV Receiver is placed near a
window.
b. Application may ask for a "Firmware Upgrade". If asked, accept request. WIDTV1 Mobile TV Receiver will reboot and
when complete.
c. The WIDTV1 Mobile TV Receiver can only be used with one smartphone or tablet at a time. It is recommended to
"Forget" the Audiovox MobileTV network on original device Wi-Fi® manager before connecting the WIDTV1 Mobile TV
Receiver to another device.
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TV app again
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11/26/2013 11:26:28 AM