Troubleshooting; No Sound Or Poor Sound; No Response From The Pressing Of The Keys On The Speaker; About Bluetooth Connection - Philips DS3480/12 User Manual

8 Troubleshooting

Warning
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/support). When you contact Philips,
ensure that the apparatus is nearby and the
model number and serial number are available.

No sound or poor sound

•
Adjust the volume on the docking speaker.
• Adjust the volume on your iOS device,
Bluetooth device, or other external device.
No response from the
pressing of the keys on the
speaker
• On the docking speaker, press and
simultaneously for 3 seconds. You can
restore the factory settings of the docking
speaker.
• Disconnect and reconnect AC power, and
then, switch on the docking speaker again.
EN
12

About Bluetooth connection

Cannot play music from my Bluetooth device
even after successful Bluetooth connection
•
The Bluetooth device cannot work with
the speaker to play music.
The sound quality is poor when I play music
from a Bluetooth device.
•
The Bluetooth reception is poor. Move
the Bluetooth device closer to the speaker
or remove the obstacles between the
Bluetooth device and the speaker.
Cannot connect my Bluetooth device with the
speaker
•
The Bluetooth device does not support
the profiles that are required for the
speaker.
•
The Bluetooth function of the device is not
enabled. Refer to the user manual of the
device on how to enable the Bluetooth
function.
•
The speaker is not in the pairing mode.
• The speaker is already connected with
another Bluetooth device. Switch off the
Bluetooth on that device and try again.
The paired device connects and disconnects
constantly.
•
The Bluetooth reception is poor. Move
the Bluetooth device closer to the speaker
or remove the obstacles between the
Bluetooth device and the speaker.
•
On some devices, the Bluetooth
connection can be deactivated
automatically for power-saving.