Summary of Contents for Accessline ACC 1211-PUG
- Page 1 Cisco Cordless Handset Owner’s Manual V.1 ACC 1211-PUG AccessLine Communications Owner’s Manual AccessLine 3-9-11...
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Page 2: Table Of Contents
ABLE OF ONTENTS ..............5 NTRODUCTION Using this Document ............9 Basic Requirements ............9 DPS FLEX .... 10 ETTING TO KNOW YOUR SYSTEM Before you Begin Your Installation ........10 Assigning Extension Numbers and Phone Numbers to Phones ............13 DPS FLEX P ... - Page 3 Transferring a Call ............33 Transferring a Call Directly to Voicemail ......33 Placing a Three-Way Conference Call ......33 Parking a Call ..............33 Ending a Call ..............34 Handling Missed Calls ............. 34 Viewing the Call History ........... 34 Voicemail ................
- Page 4 Unresponsive Handset ............ 46 Handset will not Turn On (Screen will not Illuminate) ................. 46 Handset No Longer Holds a Charge ......47 Symptom for RF interference .......... 47 Incorrect Power Adapter Used ........47 AccessLine Communications Owner’s Manual AccessLine 3-9-11...
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Page 5: Ntroduction
NTRODUCTION Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless Handsets and across multiple locations using the latest in ‘Voice over IP’ services. This Owner’s Manual will show you how to set up and use your new DPS FLEX phone system and service. - Page 6 Important Safety Information Only use the power adapter designed for use with Cisco SPA300 Series devices. To prevent the ATA from overheating, do not operate it in an area that exceeds an ambient temperature of 104°F (40°C). Do not place anything on top of the Cisco Cordless Base; excessive weight could damage it.
- Page 7 interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 8 accessories may not ensure compliance with FCC RF exposure guidelines. AccessLine Communications Owner’s Manual AccessLine 3-9-11...
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Page 9: Using This Document
Base Unit wirelessly. In order to use all the features of the DPS FLEX phone system and service, you must have the following: Broadband Internet access At least one free port on your router or modem/router Your router must be set to DHCP AccessLine Communications Owner’s Manual AccessLine 3-9-11... -
Page 10: Getting To Know Your Dps Flex System
DPS FLEX ETTING TO KNOW YOUR SYSTEM Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly. - Page 11 Shared Lines: This diagram depicts the setup options for a Shared Line system. Shared Line systems require that all shared line phones are located in the same logical network or subnet. By purchasing the optional Wireless Adapters you may also connect Desk Phones wirelessly. Single Line Phones: This diagram depicts the setup options for Stand Alone Phones.
- Page 12 Cordless Handsets: This diagram depicts the setup options for Cordless Handsets. Cordless Handsets can be used in conjunction with Shared Line Phones or they can be installed as Stand Alone Phones. A single Cordless Base unit can support up to 3 Cordless Handsets. Multiple Base units can be used at a single location.
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Page 13: Assigning Extension Numbers And Phone Numbers To Phones
Setup Options that are not supported The following setup options ARE NOT supported: 1. Connecting a phone to a router that is connected to another router 2. Connecting one phone to another 3. Connecting a phone wirelessly and then connecting a PC 4. -
Page 14: Installing Your Dps Flex Phone System
DPS FLEX P NSTALLING YOUR HONE YSTEM Installing Cordless Base and Handsets Cordless Handsets can be installed in the following ways You may use up to 3 Cordless Handsets per Cordless Base. Connecting the Cordless Base: 1. Open the Cordless Base box and remove the cordless base, power clip, power adapter and blue Ethernet cable. -
Page 15: Setting Up The Cordless Handsets
The ports labeled “PHONE” and “LINE” at the rear of the Cordless Base are not used. Do not connect anything to these connectors. Note The “RESET” button at the rear of the Cordless Base is not used. Pressing the RESET button will make your Cordless Base inoperable and require replacement. - Page 16 8. Insert the power clip into the power adapter. 9. Insert the power adapter into the power source or wall outlet. 10. Connect the power adapter to the charging cradle in the port shown below. Only use the 1Amp power adapter designed for use with Cisco Cordless Handset SPA300 Series devices.DO NOT USE THE POWER ADPATER FOR THE CISCO CORDLESS WARNING...
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Page 17: Installing And Replacing Cordless Handset Batteries
15. If screen does not illuminate verify batteries are installed correctly and repeat steps 11-12 before moving to next step. Installing and Replacing Cordless Handset Batteries Each Cordless Handset purchased from AccessLine will come with batteries pre-installed. Batteries must be charged for 10 hours prior to first use. -
Page 18: Turning On Cordless Handset
4. Place the Handset into the charging cradle. The light on the charging cradle appears solid green when the Handset is charging. Charge the Handset for a minimum of 10 hours before using the Handset for the first time to ensure that the Handset is fully charged. - Page 19 On the Cisco SPA302 Handset, press the Select button in the center of the 4-way navigation keypad. Using the navigation arrow buttons, scroll to the Settings icon and press the center Select button to select it. Select Handset Registration. Select Register. On the Cisco SPA232D, press the Page/Registration button (shown below) and hold it down for at least seven seconds until the green status light flashes...
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Page 20: Activating The Service
Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to www.accessline.com/login and enter your Administrator Portal login name and password 2. -
Page 21: Using Cordless Handsets
SING ORDLESS ANDSETS Introduction The DPS FLEX phone system supports up to 3 Cordless Handsets per Cordless Base. The Cordless Base is used to connect the Cordless Handsets to the AccessLine Network. The Cordless Base can be plugged into any one of the 4 phone jacks on the back of the optional Base Unit or into your router or switch. - Page 22 Call-control features • Caller ID • Call mute • Call hold/resume • New call (support for two active call segments) • Call forward (conditional, unconditional, busy, or no answer) • Call transfer (attended or blind) • Call waiting and indication (CWI) •...
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Page 23: Getting Started
Getting Started The Cordless Handsets and Cordless Base are shipped to you pre- configured. You do not have to do any configuring or programming of the Cordless Handset. Each Cordless Handset has been assigned a phone number and extension number. This section describes the function of the lights on the Cordless Base and some of the initial phone startup screens. -
Page 24: Locating Handsets
Feature Not Supported PHONE Feature Not Supported LINE Steady green—One or more Handset is registered. Fast flashing green—The Base is in registration mode. To activate registration mode, press the button Page/Registration for at least 7 seconds. Slow flashing green—The Base is in paging mode or a Handset is off hook. -
Page 25: Cordless Handset Key Descriptions
Cordless Handset Key Descriptions The Cordless Handset has a front keypad as well as side keys. These keys can be used to customize your Cordless Handset as well as make and manage calls. The following table describes the keys on the key panel of your Cordless Handset. -
Page 26: Cordless Handset Display Screen
Cordless Handset Display Screen Your phone screen displays the following information: Date and time—The date and time are obtained from the CiscoSPA232D, but can be updated manually from the Handset. DECT signal strength—Reflects the Handset registration status to the Cisco SPA232D. Battery indicator—Reflects the charge level and status of the batteries. -
Page 27: Display Screen Icons
Display Screen Icons Icon Name Description Active call A call is in progress. Call forwarding Call forwarding is configured on the phone. See Configuring Call Forwarding. Conference call A conference call is in progress. See Placing a Three-Way Conference Call. Do Not Disturb Incoming calls do not reach your Handset because the phone has been set to Do Not... -
Page 28: Entering Numbers And Text In Fields
Entering Numbers and Text in Fields Some fields on the Cisco SPA302D require you to enter numbers and text by using the keypad. In general, the following guidelines apply: Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. -
Page 29: Turning The Handset On And Off
From the main display screen, press the Left softkey to access the Options menu (Redial, Intercom, and Keylock). Press the Right softkey to access the Contacts menu. These buttons also provide other options such as Cancel and Back, depending on the phone menu that you are viewing. -
Page 30: Adjusting Handset Volume And Muting
The table below lists the Phone Menu functions and where to look for configuration information. Adjusting Handset Volume and Muting To adjust the audio volume during a call: Press the Right Arrow button on the 4-way navigation keypad to increase the volume. Press the Left Arrow button to decrease the volume. -
Page 31: Answering Or Ignoring A Call
To mute the Handset microphone, press the Mute button on the Handset. The mute icon appears at the top of the Handset display. Answering or Ignoring a Call To answer an incoming call, do one of the following tasks: Press the Start Call button. -
Page 32: Redialing A Call
buttons to move the cursor in the number field, and the Back softkey to delete characters. Edit: Edit the name and number for the contact. You can also assign a ringtone for the contact. Press Save to save your changes. ... -
Page 33: Transferring A Call
Transferring a Call To transfer a call: Press the Left softkey to select Options. Scroll to Transfer and press the Select button. Enter the number to which to transfer. The Cisco SPA302D automatically dials the number. You can transfer before the called number answers, or you can wait to speak to the called number. -
Page 34: Ending A Call
Ending a Call To end a call, press the red End Call button. Handling Missed Calls A message appears on the display screen notifying you if a call is not answered. Pressing any button on the Handset clears this message from the screen. Note: The missed call notification cannot be turned off, only cleared after the notification appears. -
Page 35: Changing Your Voicemail Pin
Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. Similar to the Desk Phone, you may access voicemail through the phone, change your PIN and record your voicemail greeting. -
Page 36: Forwarding Voicemail Messages Via The Phone
Forwarding Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s). -
Page 37: Forwarding Voicemail Messages Via The Web
Forwarding Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another AccessLine voicemail box once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an AccessLine phone) Once logged in click the Forward button associated with... - Page 38 AccessLine Communications Owner’s Manual AccessLine 3-9-11...
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Page 39: Setting Up Voicemail Notification Via Email
Setting Up Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to www.accessline.com/login. Enter your Desk Phone Number and PIN. Click Login. Select the Personal Info Tab at the top of the web page. Select the Notification button. -
Page 40: Creating A Voicemail Group
Creating a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person’s information individually. Voicemail groups are created through your web interface. Once logged in, select the Personal Info Tab. Select the Group Manager button. -
Page 41: Configuring Call Forwarding
You can forward calls to a voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any steering digits, access codes, or area codes required to complete the call. Press the Delete key to backspace. -
Page 42: Changing Your Ringtone
Configuring Network Settings: (Unsupported) For assistance, please call Customer Service. SIP Settings: (Unsupported) For assistance, please call Customer Service. Changing Your Ringtone To change your Handset ringtone: From the Settings menu, choose Ringtones. Press the Up and Down Arrow buttons to select a ringtone. -
Page 43: Creating Speed Dials Through The Handset Menu
• Use the keypad to enter the speed dial name. Press the Down Arrow button to reach the number field and use the keypad to enter the number. Be sure to enter any steering digits, access codes, or area codes needed. -
Page 44: Changing Handset Settings
made available to all Handsets registered to the same Base station. You can configure up to 100 private contacts and 50 shared contacts on the Cisco SPA302D. To configure contacts: Press the center Select button. Choose Contacts. Choose Private (contacts are stored only on this Handset) or Shared (contacts are shared and stored among all Handsets registered to the same Cisco SPA232D). -
Page 45: Viewing Phone Information
Viewing Phone Information To view information about your Handset, including the software version, hardware version, and serial number: From the Settings menu, scroll to Phone Info, and press the center Select button. Press the Up and Down arrow buttons to scroll through the available phone information: ... -
Page 46: Troubleshooting The Cisco Spa302D
Troubleshooting the Cisco SPA302D Advanced troubleshooting is performed by phone system administrators and is not covered in this document. However, some common problems and solutions are described below. No Network Message If a “No Network” message is displayed on the phone screen, the WAN interface of the Cisco SPA232D is not connected to the network. -
Page 47: Handset No Longer Holds A Charge
3. If batteries are not charged, the Handset will turn on after placing the Handset into the charging cradle 4. Verify that the correct power adapter is installed. Handset No Longer Holds a Charge 1. Verify that the Cordless charging cradle is plugged in and has power to it. - Page 48 The Cordless Handset charging cradle uses a 1 Amp power adapter. AccessLine Communications Owner’s Manual AccessLine 3-9-11...
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