Page 1: User Guide
AccessIT User Guide w w w . m i n i c o m . c o m International HQ America Jerusalem, Israel Linden, NJ, USA Tel: + 972 2 535 9666 Tel: + 1 908 486 2100 minicom@minicom.com info.usa@minicom.com Technical support - support@minicom.com 5UM70173 V1 6/09...
Page 2 USER GUIDE About this User Guide This User Guide provides installation and operation instructions for the AccessIT Manager system produced by Minicom Advanced Systems. It is intended for system administrators and network managers, and assumes that readers have general understanding of networks, LDAP, hardware and software. All information in this User Guide is subject to change without prior notice.
Page 3: Table Of Contents
AccessIT Table of Contents 1. Introduction ......................7 1.1 Key features .......................7 1.2 System components....................8 1.3 Terminology .......................8 1.4 System diagram ......................9 2. Pre-installation guidelines ................10 2.1 Access services details...................11 2.1.1 Adding user defined Access services ..............11 3. Understanding the system – an overview ............12 3.1 Creating users......................13 3.2 Forming users into Groups..................13 3.3 Creating Targets ......................13...
Page 4 USER GUIDE 7.1.2 Minicom KVM/IP ....................31 7.2 PDUs tab........................33 7.3 Target Sets tab......................34 7.4 Access Permissions tab..................34 7.5 Saving the Target.....................35 7.6 Deleting Targets.......................35 7.7 Creating a Target Set....................36 7.7.1 Access Permissions tab..................36 7.7.2 Saving the Target set ..................37 7.7.3 Deleting a Target Set..................38 8.
Page 5 AccessIT 10.3.8 VNC ........................62 10.3.9 Telnet........................63 10.3.10 VMware Server....................64 10.3.11 New Access Services ..................65 11. Configuring Access services for individual Targets........68 11.1 Default access service ..................68 11.2 Minicom PX Serial....................68 11.2.1 Web ........................69 11.2.2 ILO........................70 11.2.3 RDP ........................71 11.2.4 SSH ........................73 11.2.5 VNC ........................74 11.2.6 Telnet........................76 11.2.7 VMware Server....................78...
Page 6 USER GUIDE 15.2.2 Resetting AccessIT configuration ..............96 15.3 Firmware upgrade....................97 15.3.1 Upgrading the IP devices firmware..............97 15.3.2 Upgrading the AccessIT Manager ..............97 15.4 Replication ......................98 15.4.1 Connecting the secondary unit to the network..........98 15.4.2 Configuring the secondary unit .................98 15.4.3 Configuring the primary unit................99 15.4.4 Promoting a secondary unit to a standalone unit..........100 15.4.5 Reconfiguring the primary and secondary units..........100 15.4.6 Primary unit and secondary unit troubleshooting..........101...
Page 7 AccessIT 17.9.3 Advanced......................116 17.10 Power cycle ......................117 17.11 Keyboard key sequences..................117 17.12 Synchronizing mouse pointers.................119 17.12.1 Aligning the mice pointers................119 17.12.2 Calibrating mice pointers ................119 17.13 Manual mouse synchronization................119 17.13.1 Relative/Absolute Mouse Position/Apple Macintosh........120 17.13.2 PX USB KVM/IP ...................121 17.13.3 Switching to a different server ..............121 17.13.4 Disconnecting the remote session..............122 17.14 Accessing a Target through other Access Services ........122 17.15 Exiting the AccessIT system ................123...
Page 8: Introduction
USER GUIDE 1. Introduction AccessIT is an appliance based application that provides IT staff with secure and centralized management of all remote access services in the organization. It operates in both Windows and Linux environments and is accessible from Internet Explorer and Firefox.
Page 9: System Components
AccessIT Virtual Media - Virtual Media is a very useful tool for those who need to manage large numbers of computers such as commercial IT data center managers. A Target computer can be made to boot to one of many virtual disks that can perform any variety of tasks such as virus scans of the Target’s physical drive or patch management or even complete installation of the operating system on a Target computer.
Page 10: System Diagram
USER GUIDE 1.4 System diagram The diagram below gives a brief outline of the AccessIT system setup. Section 3 on page 12 explains the system setup in more detail. AccessIT AccessIT Manager Users login to AccessIT and choose their preferred method of accessing KVM.ne t PowerEdge 1 9 5 0...
Page 11: Pre-Installation Guidelines
AccessIT 2. Pre-installation guidelines Prepare a list of all AccessIT system components. You will need this information to configure the system. Appendix A on page 134 contains 2 lists of the details you need to prepare for Minicom KVM/IP devices and PX units (not PX Serial). Photocopy or print out Appendix A.
Page 12: Access Services Details
USER GUIDE 2.1 Access services details Besides the Minicom KVM/IP devices mentioned above, you can connect to Targets via the following Access services through AccessIT: · Minicom’s PX Serial · · · · · · Telnet · VMware Server These services are elaborated on in the section 3.6. All service applications must be installed on the local (client) computers.
Page 13: Understanding The System - An Overview
AccessIT 3. Understanding the system – an overview The figure below shows a typical AccessIT application. Figure 3 AccessIT typical application The system works as follows: Data centers in locations throughout the world are connected to Minicom IP devices and to other 3 party access services.
Page 14: Creating Users
USER GUIDE 3.1 Creating users An Administrator can create users with 2 different possible permission types: · Administrator · User These permission types are explained fully in section 6. In the example below 4 users are created with various permission types. User Administrator User...
Page 15: Forming Targets Into Sets
AccessIT Target servers Dell Dell Dell Dell Figure 6 Created Targets 3.4 Forming Targets into sets Targets can be formed into sets. You can for example create a set of all financial servers. In the example below 3 Targets are formed into Target Set - Finance. Target servers Dell Dell...
Page 16: Access Services
USER GUIDE This means that: · The Finance Group has access rights to Target Set - Finance. · Any user added to the Finance Group will automatically have access rights to Target Set - Finance. Note! Users can be members of many different groups. In the example below Sid belongs to the Finance Group and also to the Marketing Group.
Page 17 AccessIT Besides the Minicom KVM/IP devices, you can connect to Targets via the following Access services through AccessIT: · Minicom’s PX Serial - PX Serial is a one-port RS232/422/485 to Redundant Ethernet device server. · Web – Browser based web service ·...
Page 18: Setting Up The System
USER GUIDE 4. Setting up the system Set up the Minicom IP device systems according to their User Guide instructions. In order to be managed by AccessIT, all Minicom IP devices must be configured to be Centralized Management enabled. This is done from the Network Configuration page of each IP device.
Page 19: Accessit Manager's Default Ip Address
AccessIT 4.2 AccessIT Manager’s default IP address Each AccessIT Manager unit comes with the following default values: IP address - 192.168.1.250. Subnet mask - 255.255.255.0 Gateway - 192.168.1.1 If these values are not suitable for your network, follow the steps in the section below to display the AccessIT interface.
Page 20: Displaying The Accessit Web Interface
USER GUIDE 5. Displaying the AccessIT web interface To display the Web interface: 1. Open your Web browser (Internet Explorer version 6.0 or Firefox 3 or higher) versions. 2. Type in the IP address of the AccessIT Manager (default IP address https://192.168.1.250) and press Enter.
Page 21: Menu Section
AccessIT Figure 12 AccessIT client 5.1 Menu section The menu section on the left, see Figure 11 is sub-divided into 3 sections: Management, which includes the configuration pages for IP devices, PDUs, Serial Console servers, Targets and Users/Groups. Access, which contains access pages to all allowed Targets and Target Groups. Settings which contains 3 configuration sections: Application, Attached Devices and Maintenance.
Page 22: Creating Users
USER GUIDE 6. Creating users There are two possible methods of inputting users into the system. When using local authentication (see page 55) users and groups are created in the AccessIT GUI. When using an LDAP authentication server (see page 81) users and groups are imported from a Windows Active Directory.
Page 23: General Tab
AccessIT 2. Click . The following appears. Figure 14 New User 6.1 General tab Fill in the following details: User name - type a login name. A User name cannot be identical to any other existing User name. It can contain uppercase or lowercase characters except for the following: : ;...
Page 24: Removing Users From A Group
USER GUIDE Once selected, User All User Groups in the Groups appear here system appear here Figure 15 User Group tab 2. Select the Groups that the new User will be a member of. The Groups appear in the Member of list. 6.2.1 Removing Users from a Group To remove Users from a Group: In the All User Groups section, unselect the Group’s checkbox.
Page 25: Saving A User
AccessIT Targets and Target Sets Select from the All that the new user has Targets and All Target permission to access Sets lists those which appear here the new user will have permission to access Figure 16 Access Permissions tab The All Targets and All Target Sets lists show the Targets and All Target sets in the system.
Page 26: Deleting A User
USER GUIDE By clicking a user name, an Administrator can access the General, User Group and Access Permissions tabs of this user and change any of the parameters. 6.4.1 Deleting a user Deleting a user, instantly removes the user’s authorization from the AccessIT system and all IP devices.
Page 27: Access Permissions Tab
AccessIT 2. Name: Type a unique name for the Group. You can add a description. 3. Select the checkboxes of the users to be part of the Group. They appear in the Group members list. You can access the User Properties page by clicking a user name in the Group members list.
Page 28: Allowed Services Tab
USER GUIDE 6.5.2 Allowed Services tab Click the Allowed Services tab. The following appears. Figure 20 Allowed Services tab Here you assign Access Services to Group members. If a Group member has permission to access a Target, but there are no assigned Access Services for the Group, then the Group member will not be able to access the Target.
Page 29: Deleting A User Group
AccessIT Icons of access services allowed appear here User Groups Figure 21 User Groups page 6.5.4 Deleting a User Group To delete a Group: 1. On the Users Group page select the checkboxes of the Groups to be deleted. 2. Press .
Page 30: Configuring Targets
USER GUIDE 7. Configuring Targets You must input the de tails of all the Targets physically connected to the system’s IP devices / KVM switches. This includes giving each Target a unique name and other relevant details. As mentioned in the pre-installation guidelines, Appendix A on page 134 contains 2 lists of all the details you need to prepare.
Page 31: Access Services Tab
AccessIT · Target Sets – The Target Sets this Target is a member of. · Description - optional description of the Target. 2. From the toolbar, click . The New Target page appears, see Figure 23. Name - Type a unique name for each server in the system. Once selected access services appear here All possible access...
Page 32: Default Access Service
USER GUIDE 7.1.1 Default access service You can set any of the access services to be the default service. This means that the service will be used to access the Target by default when selecting the Target by clicking the Target name. To access the Target via a different service, the service must be selected.
Page 33 AccessIT Figure 26 KVM/IP Device / Port number To remove an assigned Target from an IP device/ KVM switch port click . The assignment is removed. Other KVM/IP elements are as follows: Relative/Absolute mode/Apple Macintosh – Absolute Mouse mode and Apple Macintosh are only relevant for PX USB KVM/IP devices.
Page 34: Pdus Tab
USER GUIDE 7.2 PDUs tab Where a Target is connected to a PDU, you must associate the PDU with the Target. To do so: 1. Press the PDUs tab. The following appears. PDU selected appears All PDUs in the system here appear here Figure 27 PDUs tab...
Page 35: Target Sets Tab
AccessIT Tip! Instead of assigning an individual Target to a PDU outlet, you can assign all the PDU outlets to all relevant Targets as explained in section 9.1.1 on page 49. 4. Double-click the port number row to which the Target is connected. The name of the target appears in that row.
Page 36: Saving The Target
USER GUIDE Select from the All Users and All Groups Users and Groups that lists those which will have permission to have permission to access this Target access this Target appear here Figure 30 Access Permissions tab All existing Users appear in the All Users list. All Groups appear in the All Groups list.
Page 37: Creating A Target Set
AccessIT 7.7 Creating a Target Set You can group Targets into sets. E.g. make a set of all financial servers in the system. You can then give users access rights per the Target Set rather than per individual Targets. Target Sets appear as a Favorites folder for users on the Access page.
Page 38: Saving The Target Set
USER GUIDE Select from the All Users and All Groups lists Users and Groups that those which will have have permission to permission to access access this Target set this Target set appear here Figure 32 Access Permissions tab All existing Users appear in the All Users list. All Groups appear in the All Groups list.
Page 39: Deleting A Target Set
AccessIT remove Targets from the Target set, and from the Access Permissions tab choose which Users and Groups can have access permissions to the Target set, as explained on page 36. You can access Target properties by clicking a Target name in the Assigned Targets list.
Page 40: Configuring Kvm/Ip Devices
USER GUIDE 8. Configuring KVM/IP Devices The web interface opens at the Devices page, see Figure 35. The New Devices section automatically displays all IP devices detected by the AccessIT system. (For IP devices to appear they must be configured to be Centralized Management enabled –...
Page 41: Setting Each Ip Device To Be Accessit Enabled
AccessIT Warning – Problem with the device. See the Devices page on page 40 for more information. Uploading – Device is receiving new firmware from AccessIT Manager. Updating device – Device is receiving an updated configuration from AccessIT Manager. Rebooting - Device reboots upon any Network parameter change, or firmware upgrade.
Page 42: The Advanced Button
USER GUIDE Name - You must assign a unique name to each IP device before associating connected Targets or KVM switches. Type a name for the device. Description – These are optional fields used for device identification. Status – This is the connection status. Device Info - contains information about the device, including its operational status and version numbers of firmware, KME (keyboard, mouse emulation), hardware, SDF (switch definition file) and date and time of last configuration...
Page 43: Mouse
AccessIT Custom Custom gives you the option to manually choose both the compression and colors. 8.2.3 Mouse Select the appropriate values according to the type of mouse connected to the device. Type - Select the mouse type you would like IP device to emulate. When setting the mouse emulation type, set it to match the mouse connected to the Local Console port on the IP device, e.g.
Page 44: Dxu Ip Ii Units
USER GUIDE Ports numbers for the Target servers appear selected KVM switch here appear here Figure 38 KVM Ports tab The KVM switch drop-down list consists of pre-selected KVM switches. You must select all the KVM switch types physically connected to the system, this is done in the Settings part of the menu and is explained in section 14.2 on page 90.
Page 45: Targets
AccessIT If this DX User IP II is the IP device connected to User port 1 of the DX Central, select the Master Console checkbox. (This enables the DX port statuses to be displayed in the AccessIT interface). If this unit is not the Master console, select the User port this device is connected to from the Console port drop-down list and select the Master device from the Master device drop down list.
Page 46: Network Tab
USER GUIDE When selecting a Target the AccessIT checks which DXU IP II unit/IP device connected to a matrix KVM switch, is available and automatically connects you to the chosen Target. If a local DX User is accessing the port View Only is available.
Page 47: Serial Tab
AccessIT 8.5.1 Serial tab In the Serial tab you define the console parameters for controlling RS232 Serial devices for KVM/IP units. Click the Serial tab. The following appears. Figure 41 Serial tab You can access a Serial device during a remote session by emulating its Serial connection via RS232 (VT100 &...
Page 48: Device Discovery
USER GUIDE 4. Uncheck Enable Centralized Management on the device’s Network Configuration Web page. This will prevent the deleted IP device from being rediscovered. 8.8 Device discovery The status of the IP devices is updated automatically every minute. You can manually discover new devices at any time.
Page 49: Configuring Other Devices
AccessIT 9. Configuring Other Devices You must configure all the Power Distribution Units (PDU) and Console servers physically connected to the system’s Targets. From the menu, click Other Devices, the following appears. Figure 43 Other Devices 9.1 Configuring PDUs Before configuring a PDU, you must define all the PDU types physically connected to the system, this is done in the Settings part of the menu and is explained in section 14.1 on page 89.
Page 50: Outlets Tab
USER GUIDE · Type – Type of PDU (as selected in the Settings section, see page 89) · URL / Description - The PDU’s URL for its web based management access and optional description of the PDU 2. From the toolbar, click .
Page 51: Configuring Console Servers
AccessIT Choose to display All Targets or just a particular Target set Targets connected to the PDU outlets appear here Double-click for Target to appear at the next available outlet or drag and drop to relevant outlet Figure 46 Outlets tab Here you select and configure all Targets connected to the PDU ports.
Page 52 USER GUIDE Click the Console server name to edit it Figure 47 Console Servers page The columns display the following information: · Name – Name of Console Server. You can search for a Console Server by typing the name in the Search Console Server field. You can sort the names out in alphabetical order A-Z or Z-A by clicking the top of the Name column.
Page 53: Serial Tab
AccessIT Type – Select the Console Server type from the drop-down list. The Console Server drop-down list consists of pre-selected Console Servers. (Explained in section 14.3 on page 92). 9.2.1 Serial tab Click the Serial tab, Figure 49 appears. The Ports list shows the number of ports of the Console Server type selected.
Page 54: Configuring Access Services
USER GUIDE 10. Configuring Access Services From the menu, click Settings. The Access Services page appears see Figure 50. Checkboxes are greyed out for factory included access services – these cannot be deleted. Figure 50 Access Services 10.1 Access services Besides connecting to Minicom KVM/IP devices, you can connect to a variety of both hardware and software external resources from the AccessIT interface as follows:...
Page 55: Minicom Kvm/Ip
AccessIT 10.2 Minicom KVM/IP Click Minicom KVM/IP. The Minicom KVM/IP settings appear, see Figure 51. Figure 51 Minicom KVM/IP settings The default elements of the Minicom KVM/IP settings as follows: Note! Only change the default settings if the large majority of the Targets in the system have settings that are different to the default settings.
Page 56: Configuring Other Access Services - Introduction
USER GUIDE Note! (Relevant to all IP devices except PX USB) For Windows XP and later. Go to the Mouse settings on the Target and uncheck Enhance pointer precision. USB Converter - When a KVM/IP device connects to a server via a USB to PS/2 adapter, or RICC/ROC USB, or X RICC USB or Specter USB, select the USB Converter checkbox.
Page 57: Web
AccessIT Figure 52 Minicom PX Serial settings Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the PuTTy Application Path is different. Description: - Description of the access service - Minicom PX Serial. Application: - PuTTy.exe is application used and it must be installed on all client computers, see the paragraph below.
Page 58: Ilo
USER GUIDE 10.3.5 ILO Click ILO. The ILO settings appear, see Figure 54. This supports iLO 2 only. Figure 54 ILO – SSH mode Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the PuTTy Application Path is different. Description –...
Page 59 AccessIT Web mode Web mode uses a remote console with power management options. In Web mode there is no need for an executable application. Figure 55 illustrates the ILO fields in Web mode. Figure 55 ILO – Web mode Login Method: ·...
Page 60: Rdp
USER GUIDE 10.3.6 RDP Click RDP. The following are the default settings for RDP. Figure 56 RDP– RDP Client mode Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the application path is different. Description: - Description of the access service - RDP.
Page 61 AccessIT Figure 57 RDP – Web mode Web mode uses a remote console with power management options. In Web mode there is no need for an executable application. Screen Size: select the screen size from the drop-down menu. Login Method: - ·...
Page 62: Ssh
USER GUIDE 10.3.7 SSH Click SSH. The following are the default settings for SSH. Figure 58 SSH Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default PuTTy Application Path is different. Description: - Description of the access service - SSH. Application - PuTTy.exe is the application used for SSH access.
Page 63: Vnc
AccessIT 10.3.8 VNC Click VNC. The following are the default settings for VNC. Figure 59 VNC – VNC Client mode Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default VNC Application Path is different. Description: - Description of the access service - VNC.
Page 64: Telnet
USER GUIDE In VNC Client mode, the port number should correspond to the VNC listening port. Login Method: · Prompt for Credentials – this means the VNC login appears and you login manually. · Use AccessIT Credentials – this means AccessIT logs into VNC with the currently logged user credentials.
Page 65: Vmware Server
AccessIT Figure 61 Telnet Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default PuTTy Application Path is different. Description: - Description of the Access service - Telnet. Application - PuTTy.exe is the application used for Telnet access. The PuTTy application can be obtained from: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html PuTTy Application Path: - - PuTTy application must be installed on all client...
Page 66: New Access Services
USER GUIDE Note! AccessIT built-in VMware server supports VMware server 1.x only. See the KVM.net II support website for VMware server 2.x and ESX Access Services. Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default VMware Application Path is different. Description: - Description of the access service - VMware Server.
Page 67 AccessIT Figure 63 New Service page Fill in the fields that are relevant to the service as follows: Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default Application Path is different. Name - Name of the Access service. Description –...
Page 68 USER GUIDE Port – Where relevant, type the port number. Login Method: If you need a login method choose from the following: · Prompt for Credentials – this means the access service login appears and you login manually. · Use AccessIT Credentials – this means AccessIT logs into the access service with the currently logged user credentials.
Page 69: Configuring Access Services For Individual Targets
AccessIT 11. Configuring Access services for individual Targets As explained in section 10.3, the Access service default values are set globally in the Settings section of the menu – in Applications/Access Services. The following sections explain how to configure each Access service for individual Targets. You configure the Access Services for each Target from the Access Services tab, as follows: 1.
Page 70: Web
USER GUIDE Figure 65 Minicom PX Serial settings Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default PuTTy Application Path is different. Description: - Description of the access service - Minicom PX Serial. Application: PuTTy.exe.
Page 71: Ilo
AccessIT 11.2.2 ILO From the All Services list, select the ILO checkbox. ILO appears in the Active Services list. Click ILO. The ILO 2 settings appear, see Figure 67. Figure 67 ILO Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default PuTTy Application Path is different.
Page 72: Rdp
USER GUIDE The PuTTy application can be obtained from: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html In SSH mode, the port number is 22 (default). See below for Login method. Web mode Web mode uses a remote console with power management options. In Web mode there is no need for an executable application. Figure 55 illustrates the ILO 2 fields in Web mode.
Page 73 AccessIT Figure 69 RDP– RDP Client mode Description: - Description of the access service - RDP. URL/Host: - Type the URL/Host of the Target server. Mode: - RDP Client or Web. These are explained below. RDP Client mode (default) RDP Client mode uses an RDP console server. From Windows XP onwards the executable application - mstsc.exe - comes as part of the operating system.
Page 74: Ssh
USER GUIDE Figure 70 RDP – Web mode Screen Size: select the screen size from the drop-down menu. Login Method: - · Prompt for Credentials – this means the RDP login appears and you login manually. · Use AccessIT Credentials – this means AccessIT logs into RDP with the currently logged user credentials.
Page 75: Vnc
AccessIT Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default PuTTy Application Path is different. Description: - Description of the access service - SSH. Application - PuTTy.exe is the application used for SSH access. The PuTTy application can be obtained from: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html PuTTy Application Path: - PuTTy application must be installed on all client...
Page 76 USER GUIDE Figure 72 VNC - VNC Client Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default VNC Application Path is different. Description: - Description of the access service - VNC. Application / VNC Application Path / Port – these fields are only relevant in VNC Client mode.
Page 77: Telnet
AccessIT Login Method: · Prompt for Credentials – this means the VNC login appears and you login manually. · Use AccessIT Credentials – this means AccessIT logs into VNC with the currently logged user credentials. Ensure that VNC is configured to recognize the same username + password.
Page 78 USER GUIDE Figure 74 Telnet Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default PuTTy Application Path is different. Description: - Description of the Access service - Telnet. Application - PuTTy.exe is the application used for Telnet access. The PuTTy application can be obtained from: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html PuTTy Application Path: - - PuTTy application must be installed on all client...
Page 79: Vmware Server
AccessIT 11.2.7 VMware Server From the All Services list, select the VMware Server checkbox. VMware Server 1.x appears in the Active Services list. Click VMware Server. The VMware Server 1.x settings appear, see Figure 75. Figure 75 VMware Server Windows/Linux tab – Select the operating system by clicking the appropriate tab. For each system the default VMware Application Path is different.
Page 80 USER GUIDE · Use AccessIT Credentials – this means AccessIT logs into VMware Server Console with the currently logged user credentials. Ensure that VMware Server is configured to recognize the same username and password. · Use the Following Credentials – Where the username and password are different for AccessIT and VMware Server, select this option.
Page 81: Account Policy
AccessIT 12. Account Policy In Account Policy you can choose either local or external authentication. In local authentication you define password and login complexity levels. External authentication interfaces with the organizational Active Directory server for user list importation and user authentication. In local authentication mode the administrator creates Users and Groups and assigns permissions via the AccessIT interface.
Page 82: Account Blocking
USER GUIDE · 1 digit and · 1 upper case letter and · 1 “special” character as follows: !.@#$%^ *( )_-+= [ ] · Must not include the user name Standard Policy password: · 6 characters or more · Must not include the user name None: You can write any character (except the “special”...
Page 83: Accessit In External Authentication (Ldap) Mode
AccessIT 12.2.1 AccessIT in External authentication (LDAP) mode In External authentication (LDAP) mode, AccessIT deletes all users created before in Local authentication mode. New users can only be imported from a Windows 2003 or Windows 2008 Active Directory. AccessIT will validate all user credentials against the external LDAP server only. Only the “admin”...
Page 84: Ldap Settings
USER GUIDE 12.2.3 LDAP settings 1. Select the External Authentication tab, the LDAP settings appears, see Figure Figure 78 LDAP settings 2. Select the Use LDAP authentication server checkbox. 3. Input details of the Active Directory: – Base DN here you define the base object where the search for users begins. The search is performed only on this object and the objects below it in the directory tree.
Page 85: Importing Users
AccessIT Password – Type the password e user account given in the Bind DN. for th 4. Click . The system queries the Active Directory. (This may take some time). The buttons become enabled. 12.2.4 Importing users To import users, press , the Import Users window appears, see Figure 79.
Page 86: Synchronization
USER GUIDE Once selected, the Groups and Users appear in the Selected User Group/User area. Press Save, the Groups and Users appear in the Users/Groups section of the AccessIT, with the words “Users (LDAP mode)” at the top of the page, see Figure Figure 80 Users (LDAP mode) If the number of users in the imported group exceeds the number of users supported by AccessIT (up to 20), a warning message appears and only the first 19...
Page 87: Operating Accessit In External Authentication Mode
AccessIT To synchronize: Click . The local user database is compared to the LDAP database. Any local user that does not exist on the LDAP server is noted as deleted. Any new user added to already imported AccessIT Groups in the LDAP database is noted as added, see Figure 81.
Page 88: Global Settings
USER GUIDE 13. Global Settings In Global Settings, you can change the idle timeout period and set out global parameters as explained below. From the menu click Global Settings, the following appears. Figure 82 Global Settings 13.1 AccessIT / KVM/IP Session Idle timeout Select the number of minutes of non-activity, after which the AccessIT and KVM/IP sessions will terminate.
Page 89 AccessIT Items Per Page Select the maximum number of items – Targets, Groups etc – to appear on one page. When this number is reached additional items are put on another page. You click on the page link to open the next page. Click Save to save changes.
Page 90: Attached Devices
USER GUIDE 14. Attached Devices Attached Devices refers to Power Distribution Units (PDU), KVM switches and Console servers physically connected to the system’s Targets. You must select the devices attached to the system. 14.1 Selecting PDUs To select a PDU type: 1.
Page 91: Kvm Switches
AccessIT 1. Save the PDU file on your computer’s hard disk. 2. Login to AccessIT as an Administrator. 3. From the PDU page - see Figure 83 - press to locate the Figure 83 file (PDU.XML). 4. Press . The file uploads with the new PDU type added to the list. 5.
Page 92: Uploading A New Kvm Switch
USER GUIDE Figure 84 KVM Switches 2. From the list, select the KVM switch brands and models physically connected to your IP devices. When there are Smart 116 IP units in the system, select IP 116 from the list. When there are DXU IP II units in the system: For enabled mode, select the correct DX configuration with Ctrl (and not PRT- SCR hotkey).
Page 93: Configuring A Console Server
AccessIT 3. From the KVM Switches page - see Figure 84 - press to locate the KVM switch file (SDF.XML). 4. Press . The file uploads with the new switch type added to the list. 5. Select the KVM switch type and click 14.3 Configuring a Console server To select a Console server type: 1.
Page 94: Uploading A New Console Server Model
USER GUIDE 3. Press . The selection is saved. The Console Server appears when configuring Console Servers in the Management section, in the drop-down list of Console Servers (see page 52). 14.3.1 Uploading a new Console Server model If a Console Server is not listed, contact Minicom at support@minicom.com obtain a new Serial Console definition file.
Page 95: System Maintenance
AccessIT 15. System Maintenance Maintenance includes the following: · Backup & Restore · Restore Settings · Firmware Upgrade · Replication · Event Log · SNMP · Unit Maintenance 15.1 Backup & Restore You can set up an automatic backup schedule for the AccessIT Manager database. To do so: From the Maintenance menu click Backup &...
Page 96: Restoring Database Backup
USER GUIDE Destination path - enter the remote computer name and shared folder or its IP address and shared folder using the following path syntax: //computer name/share - e.g. //gx270n-comp163/backup //computer IP address/share - e.g. //192.168.2.71/backup Note: Netware shares are not supported. For computer name resolving the DNS server IP address must be set in the Unit Maintenance/Network tab.
Page 97: Restore Settings
AccessIT 15.2 Restore Settings 1. Click Restore Settings, the following appears. Figure 88 Restore Settings From Restore Settings you can: · Restore AccessIT to the factory default settings · Reset all configurations without deleting the database entities. 15.2.1 Restoring AccessIT to factory default settings To restore the AccessIT Manager to its factory default settings: Click .
Page 98: Firmware Upgrade
USER GUIDE 15.3 Firmware upgrade Periodically Minicom releases firmware upgrades for its IP devices and the AccessIT Manager. These upgrades can be found at www.minicom.com in the Support section. Through the AccessIT Manager an Administrator can upgrade the firmware of the AccessIT Manager and all connected IP devices making it unnecessary to upgrade each device individually.
Page 99: Replication
AccessIT 15.4 Replication You can add a secondary AccessIT Manager unit to the system. The primary unit then replicates all data to the secondary unit. In the event of a failure in the primary unit, the secondary unit can take over, and operate with the most up to date database.
Page 100: Configuring The Primary Unit
USER GUIDE Figure 90 Replication page 5. Select Secondary Unit. A field for the IP address of the primary unit appears. 6. Type the primary unit IP address. 7. Click . The unit restarts in Secondary mode. 15.4.3 Configuring the primary unit 1.
Page 101: Promoting A Secondary Unit To A Standalone Unit
AccessIT 5. Click . The database constantly replicates to the secondary unit. 6. The Secondary Unit status changes to Replication is on. 15.4.4 Promoting a secondary unit to a standalone unit When a primary unit is down or malfunctioning, you can promote the secondary unit to be a standalone unit.
Page 102: Primary Unit And Secondary Unit Troubleshooting
USER GUIDE 15.4.5.1 Option 1: The original primary unit is the primary unit and original secondary unit is the secondary unit 1. Change the secondary unit status to Standalone mode – see section 15.4.4. 2. At the secondary unit, login to the AccessIT Web interface and backup the database –...
Page 103: Checking The Secondary Unit
AccessIT Figure 93 System Warning 15.4.7 Checking the secondary unit 1. Verify that the secondary unit is up and running. 2. Verify that the secondary unit is in secondary unit mode. To do so: Log in to the secondary unit as an administrator. Check that the unit is in secondary unit mode.
Page 104: Event Log
USER GUIDE 15.5 Event log You can view an event log of all system activity. To do so: 1. From the Settings/Maintenance menu, click Event Log. The Event Log page appears, see Figure 94. Figure 94 Event Log The columns display the following information: Severity –...
Page 105: Access, System Or Configuration Tabs
AccessIT 15.5.2 Access, System or Configuration tabs For convenience, use the Access, System or Configuration tabs to see events in one of these categories only. 15.5.3 Advanced button Click , the Log Settings window appears, see Figure 95. Figure 95 Log Settings window From here you can clear all log events or export a log to read and/or save as a .csv file.
Page 106: Snmp
USER GUIDE 15.6 SNMP Figure 96 SNMP From this page you can activate or deactivate SNMP logging. Enable traps - Check to enable sending SNMP traps of AccessIT events and operation. SNMP Manager IP - Enter the SNMP Server IP address. Community –...
Page 107: Unit Maintenance
AccessIT 16. Unit Maintenance From the Settings/Maintenance menu, click Unit Maintenance, Figure 97 appears. Here you set: · Server date and time · Network parameters · Power control 16.1 Date & Time tab Set the server date and time and choose the time zone. These parameters are used in the Event log, in scheduled backups and in CFG updates.
Page 108: Power Control Tab
USER GUIDE 16.3 Power Control tab Click the Power Control tab, the following appears. Figure 99 Power Control tab For maintenance purposes: To shutdown the AccessIT unit click To restart the AccessIT unit click...
Page 109: Accessing Targets - Administrator
AccessIT 17. Accessing Targets - Administrator For an Administrator to access a Target: From the menu, select Access. The Access page appears showing the individual Targets the Administrator is currently allowed to access. See Figure 100. Power management icons appear in this column - (where relevant) Icons of assigned access services...
Page 110: Name Column
USER GUIDE Figure 101 Power prompt 17.1.2 Name column This column includes the name of the Target and the default Access Service icon. This icon represents the Access Service that is used by default to access the Target when the Target name (or Access Service icon) is clicked. To use a different Access Service, click it in the More Access Services column.
Page 111: Accessing A Target Via Kvm/Ip Remote Session
AccessIT Access Services column. When you hold the mouse over an icon, a tooltip appears with the name of the Access Service. Note! For connecting to Serial Console Targets, you must click the icon in the More Access Services column. 17.2 Accessing a Target via KVM/IP remote session 1.
Page 112: Private Remote Session
USER GUIDE 17.3.1 Private remote session When starting a remote session and there are no other logged in users a user can prevent other users from connecting to his session, from the Toolbar – see Exclusive session on page 113. 17.4 Displaying the Toolbar The Toolbar appears briefly at the top of the screen, see Figure 102.
Page 113: Things To Know During Operation Of The Virtual Media
AccessIT All connected mass storage devices appear in the Local Drives section. 2. Select the device to be mounted and click Mount. The device mounts onto the Target and appears as a removable or CD/DVD drive of the Target. It also appears in the Mounted Drives section in Figure 104.
Page 114: Session Profile
USER GUIDE · Mounting Removable mass storage devices as USB Flash Drives (Disk on key tokens) or miscellaneous USB memory sticks/cards will remove them from Client Operating System and redirect with Read/Write access permissions to the Target computer to ensure integrity of Write operation. ·...
Page 115: Full Screen Mode
AccessIT 17.7 Full screen mode Work on the Target Server as if you are working on a local computer, with full screen mode. To work in full screen mode: 1. Ensure that the Client computer has the same screen resolution as the Target Server.
Page 116: Adjusting The Video Settings
USER GUIDE Fixed mode allows you to select the high, medium or low bandwidth option. For example, in a LAN environment, it is best to set the bandwidth setting on High. For VPN and internet environments you may want to alter the settings to increase responsiveness.
Page 117: Advanced
AccessIT 17.9.3 Advanced Use the Advanced video adjustment options for fine-tuning the Target Server video settings after auto adjustment or for adapting to a noisy environment or a non- standard VGA signal or when in full-screen DOS/CLI mode. To adjust the video: Click Advanced.
Page 118: Power Cycle
USER GUIDE 17.10 Power cycle Where a Minicom Remote Power switch or POC is connected to the Serial port of the IP device, you can power manage the Target servers as follows: From the Toolbar, click . The Power menu appears, see below. Figure 108 Power menu To send a power cycle command or to power down or up the currently accessed Target server, select the appropriate option.
Page 119 AccessIT To add a predefined sequence: 1. Click Add Predefined. A list of sequences appears. 2. Select the desired sequence and click OK. The sequence appears in the Special Key Manager box. 3. Click OK. The sequence appears in the Keyboard Key sequence list. To record a key sequence: 1.
Page 120: Synchronizing Mouse Pointers
USER GUIDE 17.12 Synchronizing mouse pointers When working at the Client computer, two mouse pointers appear: The Client computer’s is on top of the Target Server’s. The mouse pointers should be synchronized. The following explains what to do if they are not synchronized. Warning Before synchronizing mouse pointers adjust the video of the Target Server, (explained above) otherwise mouse synchronization may not work..
Page 121: Relative/Absolute Mouse Position/Apple Macintosh
AccessIT Figure 112 Absolute Mouse Settings Figure 111 Relative Mouse Settings 17.13.1 Relative/Absolute Mouse Position/Apple Macintosh Absolute Mouse Position and Apple Macintosh are only relevant for PX USB KVM/IP devices (see section 17.13.2 below). All other KVM/IP devices must have Relative Mouse Position selected - which is the default.
Page 122: Px Usb Kvm/Ip
USER GUIDE 17.13.1.3 Advanced – Mouse Emulation In the Advanced Mouse settings, you can set the type of mouse that you would like the IP device to emulate. We recommend not changing the advanced settings unless there is erratic mouse behavior (the mouse is making random clicks and jumping arbitrarily around the screen).
Page 123: Disconnecting The Remote Session
AccessIT 1. From the Toolbar, click . A list of available servers appears. The currently connected server is highlighted in bold. 2. Click the desired server name. The screen of the selected server appears. For DXU IP II - In enabled and Managed modes First login to the AccessIT and then select the server you want to access on the Access page.
Page 124: Exiting The Accessit System
USER GUIDE 17.15 Exiting the AccessIT system To exit the system: Just below the Minicom logo , click Logout. The login screen appears and you are logged out. Note: Exiting the AccessIT Manager has no effect on open user sessions...
Page 125: Accessing Targets As A User
AccessIT 18. Accessing Targets as a User Once the Administrator has set up and configured the AccessIT system, Users can access the system and connect to permitted Targets. For a User to access the system: Type the AccessIT Manager IP address (https://IP address) into a Web browser and press Enter.
Page 126: Connecting To A Target
USER GUIDE Remote Active Session – A user is currently connected. Unassigned – The Target is not assigned to any IP device. Updating device – Device is receiving an updated configuration from AccessIT Manager, and cannot currently serve remote sessions. –...
Page 127: Changing The Password
AccessIT To access the Target: Click the icon in the More Access Services column on the Access page. Access to the Target works according to the type of service accessed and according to the parameters as configured in section 10.3 on page 55. There is no difference connecting to KVM/IP or to any other Access Service (VNC, RDP etc.).
Page 128: Accessing An Ip Device Directly
USER GUIDE 19. Accessing an IP device directly If the AccessIT system is down e.g. for maintenance, the availability of each IP device remains. You can access an IP device unit directly by entering its IP address into your web browser. Note! This is only if the system is working in Local Authentication mode and not in External Authentication (LDAP) mode.
Page 129: About
AccessIT 20. About Click at the top of the page, the About page appears, see Figure 116. This contains information about the version of the: · AccessIT firmware · IP devices firmware · Switch definition file Figure 116 About page...
Page 130: General Troubleshooting
USER GUIDE 21. General troubleshooting A) An IP device is not responding 1. Confirm that the unit is powered on and its network cable is connected properly. 2. Confirm the IP settings are correct and you can route to the unit. 3.
Page 131 AccessIT E) The Video is distorted when controlling a Target 1. Push the ‘Auto Video Adjust’ button in the Client video settings. 2. Confirm that this particular IP device can show clear video on an already confirmed server. 3. Replace the 3-in-1 cable or test it on another KVM switch. 4.
Page 132 USER GUIDE K) I am unable to see the AccessIT web interface without error messages appearing For added security, a Safenet Sentinel Security key is connected internally to a USB port of AccessIT Manager. If the key is disconnected during operation of the system, Users are unable to login, and error message appears.
Page 133: Technical Specifications
AccessIT 22. Technical Specifications Target Server DOS, Windows, Novell, Linux, SUN Solaris for PC Operating systems Client Computer Windows 2000 and later with Internet Explorer 6 and later or Firefox 3 and later Linux x86 and Firefox 3 and later Authentication Local or Microsoft Active Directory Security...
Page 134: Weee Compliance
USER GUIDE 22.1 WEEE compliance WEEE Information for Minicom Customers and Recyclers Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy new electrical and electronic equipment from Minicom they are entitled to: · Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country) ·...
Page 135: Appendix A - Px Details
AccessIT 23. Appendix A – PX details Target server Target server Identifying Name - Identifying Name Identifying Name - Identifying Name e.g. e.g. ________________ ________________ by location by location OS _____________ OS _____________ ___________ ___________ Mouse settings *: Mouse settings *: MAC address Acceleration______ MAC address...
Page 136: Kvm/Ip Device Details
USER GUIDE 23.1 KVM/IP device details KVM switch Target server Target server IP device (where relevant) Identifying Name - Identifying Name Switch type Identifying Name _________________ e.g. _________________ Port number_______ by location ___________ Port number_______ OS _____________ OS _____________ ___________ Number of ports Mouse settings *: MAC address...
Page 137 AccessIT...

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0su00019 Accessit

Minicom 0SU00018 User Manual

1 Introduction

2 Pre-Installation Guidelines

3 Understanding the System - an Overview

4 Setting up the System

5 Displaying the Accessit Web Interface

6 Creating Users

7 Configuring Targets

8 Configuring KVM/IP Devices

9 Configuring Other Devices

10 Configuring Access Services

11 Configuring Access Services for Individual Targets

12 Account Policy

13 Global Settings

14 Attached Devices

15 System Maintenance

16 Unit Maintenance

17 Accessing Targets - Administrator

18 Accessing Targets as a User

19 Accessing an IP Device Directly

20 About

21 General Troubleshooting

22 Technical Specifications

23 Appendix A - PX Details

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User Guide

Troubleshooting

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