HP ProLiant SL230s Specification page 14

QuickSpecs
Service and Support
Standard Care
Basic Care
Insight Remote Support
Standard Care: Service recommendation that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
HP Installation and Startup for Insight Control Software / HP SIM
Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight
Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
3-Year HP 24x7 4 hour Response, Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution, and
basic software problem diagnosis, fault isolation, and resolution if available to HP. If the problem is with
HP HW, the representative will arrive on site any time and day of the year to begin hardware maintenance
service within 4 hours of the service request being logged. In case, the issue is with HP or supported third-
party software product and cannot be resolved by applying known fixes, HP will contact the third-party
vendor and create a problem incident on your behalf.
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware) Installation & Start Up and
Software Support; Microsoft or Linux or VMware education courses; +60 Proactive Select Credits
Basic Care: delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series
servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware) Installation & Start Up and
Software Support; +30 Proactive Select Credits, Factory Express.
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
DA - 14231 North America — Version 25 — December 16, 2013
HP ProLiant SL230s Generation8 (Gen8)
Page 14