IBM T221 Installation Manual page 28

Warranty Service
To obtain warranty service for a Machine, contact IBM or your reseller. If you do not
register your Machine with IBM, you may be required to present proof of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide warranty
service, provides without charge certain types of repair and exchange service to keep
Machines in, or restore them to, conformance with their Specifications. IBM or your
reseller will inform you of the available types of service for a Machine based on its
country of installation. At its discretion, IBM or your reseller will 1) either repair or
exchange the failing Machine and 2) provide the service either at your location or a
service center. IBM or your reseller will also manage and install selected engineering
changes that apply to the Machine. Some parts of IBM Machines are designated as
Customer Replaceable Units (called "CRUs"), e.g., keyboards, memory, or hard disk
drives. IBM ships CRUs to you for replacement by you. You must return all defective
CRUs to IBM within 30 days of your receipt of the replacement CRU. You are
responsible for downloading designated Machine Code and Licensed Internal Code
updates from an IBM Internet Web site or from other electronic media, and following the
instructions that IBM provides. When warranty service involves the exchange of a
Machine or part, the item IBM or your reseller replaces becomes its property and the
replacement becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order and at
least functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item. Many features, conversions, or upgrades
involve the removal of parts and their return to IBM. A part that replaces a removed part
will assume the warranty service status of the removed part. Before IBM or your reseller
exchanges a Machine or part, you agree to remove all features, parts, options,
alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine
that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
d. inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges. Neither IBM nor your reseller is responsible for any of your
confidential, proprietary or personal information contained in a Machine which you
return to IBM or your reseller for any reason. You should remove all such information
from the Machine prior to its return.
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procedures that IBM or your reseller provides;
facilities to permit them to fulfill their obligations; and