Wi-Fi Connection Troubleshooting - Elonex eTouch 10" Wi-Fi Android Tablet | 1000ET Information Booklet & User Manual

10" eTouch™ User Guide to Android™
Please Note: Turning the Wi-Fi off when you‟re not using it will help you
to maximise the battery life.

Wi-Fi Connection Troubleshooting

If you have trouble connecting to your Wi-Fi please check the following:
 Check you have entered your password correctly by trying to
connect once more.
 Check you have included any CaPiTaL letters as most
passwords are case sensitive
 Check you haven‟t got CAPS lock toggled ON.
 Check you have the correct password for the hotspot and it
hasn‟t been changed.
If you still can't connect there may be a temporary conflict with your
router‟s security authentication. Please contact your Internet Service
Provider, requesting to temporarily lower the router‟s security encryption
to WEP which will allow the eTouch to connect to the internet.
Once connected, you should have no further problems with getting
online you can request that the ISP return the encryption to its former
status. This can all be done over the phone in a couple of minutes.
Please Note: The eTouch is not compatible with Adobe® Flash™. This
will mean that some embedded video in webpages, or animated
websites may not display correctly. Elonex strongly recommends
checking the eTouch support webpages at www.elonex.com/support
for the latest developments, updated firmware and troubleshooting
tips.
Tech Support
If you have any difficulties connecting to the internet please contact
our support helpdesk on 0871 222 3456 (option 4) (national rate call).