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Craden DP8 Support Desk Manual

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Download this manual See also: Operator's Manual, Technical Manual
DP8 & DP9
SUPPORT DESK GUIDE
CRADEN
P E R I P H E R A L S
7860 AIRPORT HIGHWAY
TEL 856 488-0700
C O R P O R A T I O N
PENNSAUKEN, NJ 08109
FAX 856 488-0925
WWW.CRADEN.COM
E-MAIL: TECHSUPPORT@CRADEN.COM

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  • Page 1 DP8 & DP9 SUPPORT DESK GUIDE CRADEN P E R I P H E R A L S 7860 AIRPORT HIGHWAY TEL 856 488-0700 C O R P O R A T I O N PENNSAUKEN, NJ 08109 FAX 856 488-0925 WWW.CRADEN.COM...

  • Page 2: Table Of Contents

    DP8 & DP9 SUPPORT DESK GUIDE This document has been compiled from Craden’s database of technical support calls and printer repairs. It is intended to assist the Support Desk and light technical support in getting a printer back on line quickly. Most of this information describes issues that can be remedied on site to reduce downtime, taxing of technical resources, and cost of factory service.

  • Page 3: Printer Diagram

    PRINTER DIAGRAM Cabinet Latch Cabinet Display Configuration Contrast Adjust Label Keypad/Display Ribbon Cartridge Carriage Printhead Carriage Multisensor PCB Lifter Ring Roller Input Guide Input Tray Document Edge Guide...

  • Page 4: Communications

    Primary Serial Port USB Port Secondary Serial Port Power Switch Power Cord Communications Configuration DP8 & DP9 Communication Parameters Windows XP Printer Settings Press 9 3 FUNCT on the Keypad Start>Control Panel>Printers & Faxes>Craden Default settings Printer>Properties>Ports Tab>Configure Port Button...

  • Page 5: Configuration

    CONFIGURATION All Craden printers in a system usually have the printer, communication and override parameters set alike. When in doubt, compare printer and communication parameters with a known working printer. The service parameters are unique to each individual printer and the factory set values can be found on the configuration label under the cabinet behind the display (pg.

  • Page 6: Ribbon Replacement

    DP8 & DP9 RIBBON REPLACEMENT (see the video at www.craden.com/ribbonchg.wmv Push in on cabinet latches Rotate lift ring forward to lift Push ribbon guide plate tabs Rotate cabinet up and back. down. and lock carriage. RUBBER WHEEL RIBBON PATH RIBBON...

  • Page 7: Remove Or Replace Ribbon Shield

    RIBBON SHIELD REMOVAL – REINSTALLATION Watch the video at www.craden.com/ribbonshield.wmv Carriage Shaft Lifter Ring Open the cabinet, center the carriage and pull the Lift the carriage shaft with one hand and lifter ring out and down to raise the carriage. Remove pull the shield down and out to the right the ribbon cartridge.
  • Page 8 Ribbon Shield Face Inspection A high percentage of printers sent to Craden for repair have a ribbon shield that has reached end of life and is the primary cause of the printer’s problem. Document jams, damaged documents, streaking, poor print quality, and document skewing can often be alleviated by replacing ribbon shields after four to five ribbon replacements.

  • Page 9: Test Printing

    PRINTER SELF TEST To test the printer’s ability to print and feed a document, insert a piece of paper into the printer and press 9 0 0 FUNCT on the printer keypad. The printer should print information about the printer’s set-up and a test of the printhead’s 24 print wires (pg. 16) as in the image below. If the printer is not operating correctly, this information may assist you in solving a configuration problem.

  • Page 10: Print Quality Issues

    Replace ribbon shield. (pg. 6) Ribbon is near end of life. Replace ribbon cartridge. Ribbon has too much ink. Generic ribbon installed Replace with Craden ribbon Large gaps in printing or Ribbon fabric is folded or twisted. Replace ribbon cartridge. sporadic light print occurs.

  • Page 11: Document Feed, Eject, Or Jamming

    DOCUMENT INSERTION Document edge guide Insert a passbook or other document by placing the left edge of the document against the edge guide and gently move it into the printer. Release the document when the feed rollers begin to feed it into the printer.

  • Page 12: Clear A Document Jam

    CLEARING A DOCUMENT JAM Lifter ring moved down to raise the carriage With printer power off, the cabinet open and the lifter ring down, manually rotate the rollers to assist in clearing the document jam. Pull the paper out of the printer maintaining the document at a low angle. Assure any small scraps of paper are cleared from the printer.

  • Page 13: Sensors

    SENSORS To test all sensors, press 9 0 FUNCT on the keypad. The printer will cycle through diagnostics and then display “SENSORS” and a combination of the letters LFBMRCE. L is the carriage left home sensor, F and B are the front and back document sensors, M and R are the middle and right skew sensors, C is the cabinet open sensor and E is the document edge sensor.
  • Page 14 SENSORS, CONT’D C - Cover sensor. Senses when the cabinet is opened. A ½” reflective dot is attached to inside back of cabinet that actuates this sensor. Cabinet removed for clarity. Torn piece of paper A remnant of a document stuck under a sensor can cause an unnecessary repair trip for this printer.

  • Page 15: Keypad Or Display

    DP8 & DP9 KEYPAD - DISPLAY Display contrast adjust Figure 1 Figure 2 Keypad Operation EJECT: ejects an inserted document. Should a document remain partially in the printer, press eject again to fully eject paper. If “CLEAR EJECT JAM” is displayed, press the CLEAR key and EJECT again.

  • Page 16: Error Conditions & Messages

    ERROR MESSAGES Error messages are displayed when unexpected events occur. Cover Open If the printer cabinet is opened, “cover open” is displayed and printing is disabled. Printing will resume 3 seconds after the cover is closed. Page Overflow If the printer is commanded to move past the last printable line on a document, it will eject the document and display “PAGE OVERFLOW INSERT NEXT PAGE”.

  • Page 17: Printer Tests And Demos

    PRINTER TESTS & DEMOS The following tests provide powerful tools to ascertain the operational status of the printer. When instructed to insert paper: DP8 => 6 x 11”; DP9 => 8.5 x 11” 900 Function - Print Function 92 & Function 93 Settings This test is used to compare printer and communication parameter configuration between printers or against the customer’s standard settings.
  • Page 18 This test calibrates the skew sensors. Press 9 4 6 FUNCT and insert known square paper. If the paper inserts square to the edge guide and the rollers, press ENTER. If the paper inserts skewed, press EJECT and reinsert. see the video at www.craden.com/skewsensor.wmv...

  • Page 19: Diagnostic Flowchart

    DIAGNOSTIC FLOWCHART Use this flow chart to assist in troubleshooting.  Power switch is ON Is the display on the printer blank?  Power cord plugged in both ends  Contrast knob adjusted (pg. 14)  Power outlet is live Do the keys on the keypad work? See page 13 for functions and exercise keys...

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Dp9

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