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Summary of Contents for Comdial GCA70–36
- Page 1 call001 Impact Call User’s Guide...
- Page 2 Accordingly, some features identified in this publication will not operate if some other feature is activated. Comdial disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features.
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Page 3: Table Of Contents
Impact Call User’s Guide GCA70–360 Contents Introducing Impact Call ......... . 1–1 1.1 Using This Guide . - Page 4 GCA70–360 Impact Call User’s Guide 2.8 Selecting The Station Operating Conditions ........2–7 2.8.1 Making A Personal Directory .
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Page 5: Introducing Impact Call
Impact Call User’s Guide GCA70–360 Introducing Impact Call 1.1 Using This Guide This user’s guide contains two sections. Section 1, Introducing Impact Call, familiarizes you with the software’s basic features and startup requirements. Section 2, Using Impact Call, provides basic call-handling details and discusses special-purpose features. 1.2 Describing Impact Call Impact Call is software that runs on a personal computer and works in conjunction with a digital communications system. -
Page 6: Starting The Program
GCA70–360 Impact Call User’s Guide 1.3 Starting The Program Your installer loaded the Impact Call software and arranged for it to be active at startup. If it isn’t active, you can start the program by clicking Start/Programs/Impact Call or clicking on the Impact Call icon. call002 Impact Call’s Main Window 1 –... -
Page 7: Understanding Some Special Terms
Impact Call User’s Guide GCA70–360 1.4 Understanding Some Special Terms There are a few specialized terms sprinkled through this publication. The following list defines a few of the more common terms you may encounter. Answer answering the currently ringing call Both establishing a conference between Impact Call, the current call, and the last call put on hold Conference joining stations together on a call—conference capacity can be as large as permitted by the communications system... -
Page 8: Detailing The Impact Call View
GCA70–360 Impact Call User’s Guide 1.5 Detailing The Impact Call View The main Impact Call window provides an overview of the activity on the digital communications system. Menus Tool Bar call003 1.5.1 Using The Drop-Down Menus The drop-down menus display a variety of options, some are only available through the drop-down menu, some are also available through the toolbar. -
Page 9: Describing The Station Status Icons
Impact Call User’s Guide GCA70–360 1.5.3 Describing The Station Status Icons The icons indicate the operational status of the stations. You can click one of the buttons from the tool bar to show the icons in small or large format. Icon definitions are as detailed in the following table: Handset Icon Telephone State Telephone Icon Color... -
Page 10: Detailing The Call Display Windows
GCA70–360 Impact Call User’s Guide 1.5.4 Detailing the Call Display Windows This paragraph describes the Impact Call display windows. Active Calls The Impact Call window shows you the following: all current calls, both active and on hold, • the line or extension that a call is on, and whether the call is alerting, connected, on hold, conferenced, etc. •... -
Page 11: Setting The System Configurations
Impact Call User’s Guide GCA70–360 Active Call Display Window The Active Call window shows the currently active call. The Active Call window is always visible when Impact Call is active. You cannot re-size the window to hide the identity of the call. The Active Call window shows these following details: •... - Page 12 GCA70–360 Impact Call User’s Guide Hide When Done With Call When you check this option, Impact Call automatically returns to the background when you are finished with a call. Beep When Popping Up When you check this option, the computer beeps whenever Impact Call comes to the top of your display. Always on Top Selecting this option prevents any other window from appearing on top of the Impact Call window.
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Page 13: Using The Keyboard
You can use the mouse to perform most of the actions available from the keyboard. Mouse Action Result Double-click your station when it is on-hook. Places your station in do-not-disturb mode. Shows history of messages sent by other Comdial Double-click the Notes line. applications. Double-click on active call. Puts call on hold. - Page 14 This page remains blank intentionally.
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Page 15: Using Impact Call
Impact Call User’s Guide GCA70–360 Using Impact Call This section is broken down into two parts. The first part is basic call handling and the second part describes special-purpose Impact Call features. 2.1 Answering Calls To answer calls ringing at your telephone, do one of the following: Press the Answer key (Enter key) on the keyboard. -
Page 16: Holding Calls
GCA70–360 Impact Call User’s Guide 2.2 Holding Calls To place the current active call on hold, do one of the following: • Press the Hold/Retrieve key (Minus key). • Click the Hold/Retrieve button on the toolbar. Right-click the call you wish to hold and select Hold from the dialog box. •... -
Page 17: Transferring Calls
Impact Call User’s Guide GCA70–360 2.4 Transferring Calls You can transfer an active call to another station in either a supervised or unsupervised manner. (With a supervised transfer, you remain on the line to announce the transferred call to the new station. With an unsupervised transfer, you hang up as soon as you complete the transfer.) Using the Transfer dialog box from the Call task menu you can create transfer arrangements by selecting numbers from the overall list or a personal directory. -
Page 18: Dialing Calls
GCA70–360 Impact Call User’s Guide 2.6 Dialing Calls To dial a call, 1. Click the Dial key on the toolbar. 2. Select either the Local Directory or Personal Directory tab. Clicking once on a number or name will place the selection in the Select who to call area. Double-clicking on the selection will dial the call. 2.6.1 Hanging Up Calls To hang up calls at your station, do one of the following, Press the Hang-up key (Plus key). -
Page 19: Forwarding Calls
Impact Call User’s Guide GCA70–360 2.6.2 Forwarding Calls Use Impact Call to forward calls to another station. The Call Forwarding feature has the following options: • Always Forward allows call forwarding for every call that the system routes to the station. •... -
Page 20: Tagging Calls
GCA70–360 Impact Call User’s Guide 2.7 Tagging Calls Tagging a call allows you to type a brief description of a call that will appear in the Active Calls dialog whenever the call is highlighted or when it recalls from hold or transfer. It also appears as a description in the Call History dialog. -
Page 21: Selecting The Station Operating Conditions
Impact Call User’s Guide GCA70–360 2.8 Selecting The Station Operating Conditions This section describes the settings and modes you can set on your telephone. Silent The Silent key lets you turn off the ringer at your station for the currently ringing call. The ringer will operate normally during the next call. -
Page 22: Making A Personal Directory
GCA70–360 Impact Call User’s Guide 2.8.1 Making A Personal Directory Impact Call permits you to build and maintain a personal directory that contains calling information that is personal to your needs. Enter the calling information of those who you frequently call and have the directory available for your later use. -
Page 23: Sending Messages
Impact Call User’s Guide GCA70–360 2.8.2 Sending Messages* The Text Message window allows you to send messages to a station’s display, light a station’s message waiting light, or do both. You can also choose the type of response you will receive from a station user after he or she reads the message. -
Page 24: Using The Tracker
GCA70–360 Impact Call User’s Guide 2.8.3 Using The Tracker Pager If your system has QuikTrack, you can page anyone who has a Comdial pager. You have a choice of how you send the track message: • Send the Tracker message as soon as you prepare it by clicking Track. -
Page 25: Configuring Action Events
Impact Call User’s Guide GCA70–360 2.8.4 Configuring Action Events Impact Call lets you determine how you want the system to handle telephone calls that you make or receive. For example, you could arrange for an application to open a customer profile database whenever you answer an incoming call. - Page 26 GCA70–360 Impact Call User’s Guide Building The Macros Impact Call uses keyboard macros to execute call event actions. A macro is a list of instructions that execute certain functions when the assigned call event occurs. Impact Call includes macros that it follows when executing standard applications;...
- Page 27 Impact Call User’s Guide GCA70–360 Recording The Keystrokes 5. Click OK to create the macro for this action. NOTE: Before you start, review the keystrokes in your mind or write them down. 6. From the Start Recording or Select Existing Macro dialog, you have several choices: (a) Press Cancel and quit defining the macro.
- Page 28 GCA70–360 Impact Call User’s Guide Testing Macros To test a macro, open the Create/Edit Actions dialog, select the macro you wish to test, and click Test Play. Assigning Actions After creating new actions and building their accompanying macros, assign these applications or actions to the call events in the following manner: 1.
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Page 29: Index
Impact Call User’s Guide GCA70–360 Index Actions Debug Mode, 1–8 Assigning, 2–14 Dialing Calls, 2–4 Configuring, 2–11 Do Not Disturb, 2–7 Active Call Window, 1–7 Drop-Down Menus, Using, 1–4 Always on Top, 1–8 Answering Calls, 1–3, 2–1 Assigning Actions, 2–14 Forwarding Calls, 2–5 Beep when Popping Up, 1–8 Both, 1–3... - Page 30 GCA70–360 Impact Call User’s Guide Starting Impact Call, 1–2 Station Icons, 1–5 Macros, Building, 2–12 Station Operating Conditions, Selecting, 2–7 Menus, Drop-Down, 1–4 System Configurations, 1–7 Message Waiting, 2–9 Mouse, Using, 1–9 Mute, 2–7 Tagging Calls, 2–6 Tap, 1–3 Text Messaging, 2–9 Personal Directory, Making, 2–8 Tool Bar, Using, 1–4 Pick, 1–3...
- Page 31 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
- Page 32 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–360.02 7/99...
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