Summary of Contents for Comdial GCA70–355
- Page 1 Impact Attendant for Windows PC Attendant’s Console User’s Guide for DXP, DXP Plus, FXS, and FXT GCA70–355.02 07/99 printed in U.S.A.
- Page 2 Accordingly, some features identified in this publication will not operate if some other feature is activated. Comdial disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features.
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Page 3: Table Of Contents
Impact Attendant User's Guide GCA70–355 Contents Introducing Impact Attendant ........1–1 Using This Guide . - Page 4 GCA70–355 Impact Attendant User's Guide Creating Line Greetings ............2–11 Creating Personal Groups .
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Page 5: Introducing Impact Attendant
Impact Attendant User's Guide GCA70–355 Introducing Impact Attendant Using This Guide This user’s guide contains two sections. Section 1, Introducing Impact Attendant, helps you to become familiar with the software’s basic features and startup requirements. Section 2, Using Impact Attendant, provides basic call handling details and discusses the special purpose features that you can employ. -
Page 6: Starting The Program
GCA70–355 Impact Attendant User's Guide Starting The Program Impact Attendant will start automatically when your turn the computer on. If the program does not start automatically, you can start it by: clicking Start/Programs/Impact Attendant. • —OR— • if there is an Impact Attendant icon on your desktop, double-click on it. Once Impact Attendant is running, the main window appears: 1 –... -
Page 7: Understanding Some Special Terms
Impact Attendant User's Guide GCA70–355 Understanding Some Special Terms There are a few specialized terms sprinkled through this publication. The following list defines a few of the more common terms that you may encounter. Answer answering the currently ringing call Both establishing a conference between Impact Attendant, the current call, and the last call put on hold Conference... -
Page 8: Detailing The Impact Attendant View
GCA70–355 Impact Attendant User's Guide Detailing The Impact Attendant View The main Impact Attendant window provides an overview of the activity on the digital communications system. Drop-Down Menus Tool Bar menu2 Station Status Icons Selection Tabs Locating The Drop-Down Menus The drop-down menus drop down as you click on them to provide commands that you can select. -
Page 9: Describing The Station Status Icons
Impact Attendant User's Guide GCA70–355 Describing The Station Status Icons The icons indicate the operation of the stations. You can click the views tool from the tool bar to show the icons in small or large format. Icon definitions are detailed in the following. Handset Icon Telephone Operation State Telephone Icon Color... -
Page 10: Detailing The Call Displays
GCA70–355 Impact Attendant User's Guide Detailing the Call Displays This paragraph describes how Impact Attendant For Windows presents calls for your viewing. Current Calls Display Active Calls Display Status Display menu3 Stations and Lines Display Current Calls Display The current calls display shows all calls associated with the attendant position and presents the following items: •... - Page 11 Impact Attendant User's Guide GCA70–355 Active Call Display The active call display shows the currently active call. The call display window is always visible when the Impact Attendant software is active. You cannot re-size the window to hide the identity of the call. The call display window shows these following details: •...
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Page 12: Setting The System Configurations
GCA70–355 Impact Attendant User's Guide Setting The System Configurations The configuration settings available from the Options drop-down menu allow you to enter your station extension and customize several system settings. Use Telephony Control Panel Settings Checking this option tells Impact Attendant to use the area code and out-bound calling string from the Control Panel. -
Page 13: Using The Keyboard
Impact Attendant User's Guide GCA70–355 Pause Key brings app to top If you select this option, pressing the Pause key will bring Impact Attendant to the top of your display. Audit Log When you check this entry, Impact Attendant keeps an audit file of all call activity. This file gives the duration of the calls and identifies the call parties. -
Page 14: Using The Mouse
Drag a station with an active call to another station calls cannot be transferred.) While your station is ringing, drag it to another station Transfers the ringing to the other station Shows history of messages sent by other Comdial Double-click Notes line applications Mouse Action in Phones Display... -
Page 15: Using Impact Attendant
Impact Attendant User's Guide GCA70–355 Using Impact Attendant This chapter is broken down into two sections. The first section describes basic call handling and the second section details special-purpose Attendant features. Using Impact Attendant To Handle Calls This section describes basic call handling. Answering Calls You can answer calls that ring at your station and at other stations in your node. -
Page 16: Holding Calls
GCA70–355 Impact Attendant User's Guide Holding Calls To place the active call on hold, • press the Hold/Retrieve key (minus key), click the Hold/Retrieve button on the toolbar, • • right-click the call you wish to hold and select Hold from the dialog box, from the Call drop-down menu, select Hold, •... -
Page 17: Transferring Calls
Impact Attendant User's Guide GCA70–355 Transferring Calls You can transfer an active call to another system station in either a supervised or unsupervised manner. Using the Transfer dialog box from the Call drop-down menu you can create transfer arrangements by selecting numbers from the overall list, different groups, or a personal directory. -
Page 18: Paging Other Stations
GCA70–355 Impact Attendant User's Guide Paging Other Stations You can issue paging announcements through any paging method that is available at the system installation. To issue a paging announcement, lift the handset on your attendant station and use either of the following actions: •... -
Page 19: Taking Messages
Impact Attendant User's Guide GCA70–355 Taking Messages You can take messages from callers then print or mail them to the recipients. You can print messages for one or more recipients. You can also select which messages to print or print all of them on a per-user basis. The software keeps a list of recently used messages so that you can recall them if needed. -
Page 20: Hanging Up Calls
GCA70–355 Impact Attendant User's Guide Hanging Up Calls You can disconnect your calls or any other calls in the system with this feature. When you activate this feature, the software prompts you for verification before it will take action. To hang up, press the Hang-up key (Plus key) on the keyboard, •... -
Page 21: Forwarding Calls
Impact Attendant User's Guide GCA70–355 Forwarding Calls You can use Impact Attendant to forward calls that normally ring at one station to another station on your node. The Call Forwarding feature offers the following forwarding modes: Always Forward Forwards every call that rings at a station Forward Ring No Answer Forwards only the calls that ring at a station and receive no answer No Forwarding... -
Page 22: Using Special-Purpose Impact Attendant Features
GCA70–355 Impact Attendant User's Guide Using Special-Purpose Impact Attendant Features This section details special-purpose Attendant features. Selecting The Operating Mode The operating modes you can select for the Attendant are detailed below. Alternate Attendant When you select the Alternate Attendant mode, calls that the system normally directs to your station are sent to the station that serves as the alternate attendant. - Page 23 Impact Attendant User's Guide GCA70–355 Silent You can turn off the ringer at your attendant station for the currently ringing call. The ringer will operate normally during the next call. To silence the ringer, • press the Silent key (Accent key) on the keyboard. Do Not Disturb You can place any station on your node in the Do Not Disturb mode from your Attendant station.
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Page 24: Tagging A Call
If you place a call on hold and it recalls, the tag helps identify who you were talking to. The call tag is also visible when viewing park orbits. Other people will also see the call tag if they are using one of Comdial’s Impact applications. -
Page 25: Creating Line Greetings
Impact Attendant User's Guide GCA70–355 Creating Line Greetings You can create text strings and associate them with specific lines. A line call that is ringing on your attendant station will cause the associated text string to be displayed. This text string serves you as a prompt at what to say when you answer a specific line and gives you a hint as to which line is ringing. -
Page 26: Setting The System Time And Date
GCA70–355 Impact Attendant User's Guide Setting The System Time and Date You can set the time and date for the digital communications system from the Impact Attendant software. To set the time and date, • from the Programming drop-down menu, select Time, —OR—... -
Page 27: Sending Messages
Impact Attendant User's Guide GCA70–355 Sending Messages Impact Attendant’s Message feature allows you to write message to a station’s LCD and to light a station’s message-waiting indicator. You can also choose the type of response you want to receive: none, yes/no, or take message or hold. -
Page 28: Using The Tracker Pager
GCA70–355 Impact Attendant User's Guide Using The Tracker Pager The Track feature allows you to track anyone who has a Comdial pager. You can select more than one person to receive a Tracker message. To open the Tracker dialog, use the Tracker key (Shift + F9) on the keyboard, •... - Page 29 Impact Attendant User's Guide GCA70–355 Using Impact Attendant 2 – 15...
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Page 30: View The System Call History
GCA70–355 Impact Attendant User's Guide View the System Call History The Call History display contains information about all calls made on the system. It shows what time a call was started, how long the call lasted, who made the call, the extension used to make the call, who is associated with that extension, the call group the caller belongs to, the number called, and any tags assigned to the call. -
Page 31: Using The Diagnostics
Impact Attendant User's Guide GCA70–355 Using The Diagnostics The Impact Attendant system disk contains a separate program (the CstaSpy program) that you can use to view and log all call events and message traffic that occurs at your attendant station. To enter the diagnostics program, click Start/Programs/Impact Attendant/CstaSpy. - Page 32 This page remains blank intentionally.
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Page 33: Index
Index GCA70–355 Index Drop-down Menus, 1–4 Active Call Display, 1–7 Alternate Attendant, 2–8 Always Forward, 2–7 Forward Ring No Answer, 2–7 Answer, 1–3 Forwarding Calls, 2–7 Answering Calls, 2–1 Audit Log, 1–9 Auto Hold Calls When Needed, 1–8 Greetings for Specific Lines, 2–11 Groups, Creating, 2–11 Beep When Popping Up, 1–8 Both, 1–3... - Page 34 GCA70–355 Index Lines Display, 1–7 Retrieving Parked Calls, 2–2 Main Window, 1–4, 1–6 Secure Off-Hook Voice- Announce Messages, 2–5 Messages, 2–5 Sending Messages, 2–13 Mouse, 1–10 Serial Transfer, 1–3, 2–3 Muting Your Telephone, 2–9 Silent, 1–3, 2–9 SOHVA, 2–5 Special-Purpose Features, 2–8 Night Mode, 2–8 Speed Dial Numbers, 2–11 No Forwarding, 2–7...
- Page 35 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
- Page 36 GCA70–355.02 07/99 printed in U.S.A.
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