D-Link DWL-2130AP - xStack - Wireless Access Point Quick Installation Manual page 7

Submitting A Claim:
The customer shall return the product to the original purchase point based on its
return policy. In case the return policy period has expired and the product is within
warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written
description of the Hardware defect or Software nonconformance in sufficient
detail to allow DLink to confirm the same, along with proof of purchase of the
product (such as a copy of the dated purchase invoice for the product) if the
product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support
at 1-877-453-5465, who will attempt to assist the customer in resolving any
suspected defects with the product. If the product is considered defective,
the customer must obtain a Return Material Authorization ("RMA") number
by completing the RMA form and entering the assigned Case ID Number at
https://rma.dlink.com/.
• After an RMA number is issued, the defective product must be packaged
securely in the original or other suitable shipping package to ensure that it will
not be damaged in transit, and the RMA number must be prominently marked
on the outside of the package. Do not include any manuals or accessories
in the shipping package. DLink will only replace the defective portion of the
product and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No
Cash on Delivery ("COD") is allowed. Products sent COD will either be rejected
by D-Link or become the property of D-Link. Products shall be fully insured
by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann,
Fountain Valley, CA 92708. D-Link will not be held responsible for any packages
that are lost in transit to D-Link. The repaired or replaced packages will be
shipped to the customer via UPS Ground or any common carrier selected by
D-Link. Return shipping charges shall be prepaid by D-Link if you use an
address in the United States, otherwise we will ship the product to you freight
collect. Expedited shipping is available upon request and provided shipping
charges are prepaid by the customer. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of
the package. The product owner agrees to pay D-Link's reasonable handling
and return shipping charges for any product that is not packaged and shipped
in accordance with the foregoing requirements, or that is determined by D-Link
not to be defective or non-conforming.
• After an RMA number is issued, the defective product must be packaged
securely in the original or other suitable shipping package to ensure that it will
not be damaged in transit, and the RMA number must be prominently marked
on the outside of the package. Do not include any manuals or accessories
in the shipping package. DLink will only replace the defective portion of the
product and will not ship back any accessories.
7 D-Link DWL-2130AP Quick Install Guide