Troubleshooting - HEC HV3A User Manual

Digital video player
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Note: During the installation, the power should not be cut off directly.

Troubleshooting

The player cannot be turned on.
Check if the battery is low or flat recharge
the play if required by connecting to your
PC with the USB cable. Ensure that the
computer is on during the charging
process.
If the player still cannot be turned after
charge, please contact with our dealers
No sound can be heard from the
earphones.
1. Check if the volume is set as 0. Adjust
the volume as required.
2. Check the volume of the file attempting
to be played.
3. Confirm the earphone is properly
connected.
Noise through earphones.
1. Check if the earphone plug is clean,
foreign particles can cause static to be
heard
through
the
earphone
playback.
2. Check if the music file is damaged.
Confirm by playing other music. The
damaged file might create serious noises
or voice dithering.
during
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