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Summary of Contents for Apex Digital Agent
- Page 1 Agent Installer/ User Guide Run Your Servers Smarter...
- Page 2 Product names mentioned herein may be trademarks and registered trademarks of their respective companies. Viewpoint, AGENT and OSCAR are trademarks or registered trademarks of Apex Inc.
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Page 3: Table Of Contents
Contents Chapter 1 - Overview Agent Manages your Viewpoint System................... 4 Agent in the Viewpoint Configuration..................5 Using Agent to Manage Your System..................6 Chapter 2: Installation Agent Installation Quick Start....................8 Installing and Upgrading Agent ....................9 Understanding Agent Components ................9 Installing Agent ......................10... -
Page 4: Chapter 1 - Overview
(Advanced Graphical Enterprise Network Tool) is software that provides a graphical interface for configuration, user, security, and administration management of Viewpoint matrix switches. Using Agent, you have control at the server level over Viewpoint configurations and security. You can use Agent to organize and synchronize server control both in-band and out-of-band configurations. -
Page 5: Agent In The Viewpoint Configuration
Chapter 1 - Overview • 5 Agent Installer/User Guide Agent in the Viewpoint Configuration... -
Page 6: Using Agent To Manage Your System
Agent Installer/User Guide Using Agent to Manage Your System Agent provides information in the familiar Windows tree structure. The main window is split into three panes that allow you to access and configure your entire Viewpoint System. The first pane, the Configuration Navigation pane, has four major categories: •... - Page 7 Designating up to eight user accounts as default logins. Security Management With Agent you can manage system security as follows: Support on-demand login validation using the user accounts set up in User Management. Download a server access list (OSCAR information) to each switch as the final step of on-demand login validation.
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Page 8: Chapter 2: Installation
Connect Agent directly into the front of your Viewpoint matrix switch. Define the installation configuration by telling Agent what is attached to the core. If this is the first time you are installing Agent, you will enter tiered device configuration and server names in the Edit Known Servers. -
Page 9: Installing And Upgrading Agent
• 10MB available disk space Note: The system you select to run Agent should be dedicated to the Agent software and should not be used for anything else such as a web or email server. Note: If you are upgrading Agent, you will need to stop the ASAdmin or APC service before you upgrade and uninstall the old version of Agent. -
Page 10: Installing Agent
Type D:\Agent\setup.exe in the box where D is your CD-ROM drive. Follow the instructions on your screen. Note: If you want to install Agent on Viewpoint 32 (firmware version 3.3.3.16 and older), contact Technical Support. This process may require additional help. -
Page 11: Checking Agent Version Numbers
To determine what version of the Agent API is running on your Viewpoint system, click in the STATUS Core Status Navigation pane. The right side detail pane will show the Agent virtual card. The Agent API version number appears in the VERSION column. Checking Agent Application Version Number To check what version of the Agent application is running on your Viewpoint system, select ABOUT AGENT from the HELP menu. -
Page 12: Chapter 3: Basic Configuration
Detail Pane – The Detail Pane will display choices and allow you to enter data for either the Configuration or Core Status selections. Agent / Core Communication Indicator – The computer network icon, when flashing, at the bottom of the window shows communication between agent and the core. -
Page 13: Configuring The Servers And Devices
Agent Installer/User Guide Configuring the Servers and Devices Once you have installed Agent, you will need to launch and configure the software to reflect your current system. Agent configuration is divided into two nodes: Pending – Allows you to assign tiered device configuration and server names so that Agent will know what is attached to the core. - Page 14 OK. A status bar will appear as Agent receives the current configuration from the core. If this is the first time you are running Agent, you will receive a list of default unassigned port numbers. If you have already configured the core in the past, you will receive the current configuration that is active in the core.
- Page 15 Chapter 3: Basic Configuration • 15 Agent Installer/User Guide Right-click the port you wish to assign and click PROPERTIES. The PORT PROPERTIES dialog box appears. 12. If the port is connected to a server, select SERVER from the drop-down menu or enter the server name.
- Page 16 After a device has been configured, you may assign other ports as “redundant connections” to the device. The redundant switch will automatically pick up changes made to the original switch. Agent will append ‘~1’, ‘~2’, etc… to the end of each switch and server name. You can make a switch redundant by: •...
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Page 17: Downloading The Configuration To Viewpoint
Chapter 3: Basic Configuration • 17 Agent Installer/User Guide Downloading the Configuration to Viewpoint If you aren't going to be using Security Mode, you can download your configuration into Viewpoint when you have made all changes to the pending configuration. This process will take between two and ten minutes. -
Page 18: Chapter 4: Advanced Configuration
Server Groups help make user access to servers uniform by allowing you to group servers by department, function, or other organizational structure. To configure Server Groups On the Agent tree, right-click SERVER GROUPS and then click NEW. The Server Group dialog box appears. – –... - Page 19 Chapter 4: Advanced Configuration • 19 Agent Installer/User Guide Enter the NAME of the group. Then click a SERVER NAME from the drop-down menu or enter one. Select one of the choices in the ACCESS RIGHT pane, and click ADD. (Individual server access rights have priority.)
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Page 20: Configuring User Accounts
Configuring User Accounts The Agent security manager assigns access rights using a “least restrictive” method. If user A belongs to two server groups, one giving him View Only access to Server B and the other giving him Preemptive access to Server B, then he will get Preemptive access to Server B. - Page 21 If this to be one of up to eight default users, check the DEFAULT USER box and enter a password. Default users can log in with the password entered here when the server that Agent is running on is not accessible.
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Page 22: Assigning Default Users
Once users are defined, up to eight of these users can be assigned as default users. Default users can log in with the password entered here when the server that Agent is running on is not accessible. To mark a user as a default user In the navigation tree, select the user you wish to mark as a default user. -
Page 23: Downloading Default Users
To download default users Click Users in the menu bar, and then click Download Default Users. Once the Default Users have been downloaded, the following Agent message box appears: Click OK. Downloading the Configuration to Viewpoint When you have made all changes to the pending configuration, download the configuration into Viewpoint to make it the active configuration. -
Page 24: Chapter 5: Administration
Agent Installer/User Guide Chapter 5: Administration Security and System Administration Agent allows you to establish security over your Viewpoint system as well as administer the core and control user traffic throughout your system. Security You have the option of running with Security Mode enabled or disabled. When security mode is disabled, all users will have access to all systems. -
Page 25: Viewing Status Tree Data
This information will be useful to an Apex Technical Support Representative if you suspect problems with your system. The Agent / Core Communication Indicator icon, when flashing, at the bottom of the window shows communication between Agent and the core. -
Page 26: Viewing Port Data
Chapter 5: Administration • 26 Agent Installer/User Guide If there is no information under the Status node Check the serial cable connection. If the cable is OK, go to the properties dialog of the pending configuration core and make sure the correct serial port is selected. -
Page 27: Performing Firmware Uploads
To check the current version installed in your Viewpoint Look at the version number of the Master Core Card in the Agent status tree. —or— Press PRINT SCRN on the keyboard and then select VERSION at a connected User Pod. The current version of the User Pod will show on the screen. -
Page 28: Erasing Flash Upgrade
Chapter 5: Administration • 28 Agent Installer/User Guide Erasing Flash Upgrade sends a command to the selected device to erase its flash memory. This causes ERASE FLASH UPGRADE the device to automatically start re-upgrading itself to the latest code in the Viewpoint core. If you suspect a device did not receive its upgrade properly, use this command. -
Page 29: Appendices
Appendices • 29 Agent Installer/User Guide Appendices Getting Help Where to Go for Assistance Visit our Web Site For the latest technical information and to download updates. www.avocent.com Contact your Distributor or Reseller E-mail Technical Support: support@avocent.com Phone Technical Support... -
Page 30: Communications Regulation Information
Appendices • 30 Agent Installer/User Guide Communications Regulation Information ENGLISH Federal Communications Notice (Class A Equipment) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable interference when the equipment is operated in a commercial environment. -
Page 31: Limited Warranty
Agent Installer/User Guide Limited Warranty Apex Inc. warrants that Agent (Product) will be free from defects in materials and workmanship under normal use and service for a period of one year from the date of receipt. Any implied warranty on the switch is limited to one year.
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