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Table of Contents
Summary of Contents for Avaya Audio Console
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Page 1: User Guide
Avaya Avaya Audio Console User Guide... - Page 2 Avaya, Inc. Avaya and the Avaya logo are trademarks or service marks of Avaya, Inc. All other company and/or product names mentioned are trademarks of their respective ownersThe trademarks AT&T, Austel, Bellcore, Compaq, CrossTalk, Dell, Domino, Ericsson, Excel,...
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Page 3: Table Of Contents
Introduction to Avaya Audio Console ........ - Page 4 Logging Off the Avaya Audio Console........3-14...
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Page 5: Preface
Preface This chapter describes the purpose of the Avaya Audio Console User Guide. It also describes the intended audience and outlines the layout of the manual. Lastly, it lists various ways of contacting Avaya. Purpose The Avaya Audio Console User Guide describes the Avaya Audio Console application for the Avaya ACS 500/1100 platform. -
Page 6: Organization
Avaya Audio Console System Administrators can access administration information in the Avaya Audio Console Customization Guide. The Avaya Audio Console Online Help also describes the various customization tasks. Organization This manual is organized as follows: Section Description Chapter 1, "Introduction to Avaya Audio This chapter introduces the Avaya Audio Console"... -
Page 7: Introduction To Avaya Audio Console
Chapter 1 Introduction to Avaya Audio Console This chapter introduces the Avaya Audio Console application. It outlines the main features and describes how to log on to Avaya Audio Console. Avaya Audio Console Avaya Audio Console is a Web-based application that enables Moderators to control conferences in real time by displaying a visual representation of the conference. - Page 8 Moderators log on to Avaya Audio Console via the Avaya Web Portal application. 1. Enter the Avaya Web Portal Log On URL. The Log On screen is displayed. 2. Enter your account name in the Account Name field. This field accepts a maximum of 20 characters.
- Page 9 Help option. If Pop-up Blocker (also known as Pop-up Killer or Pop-up Stopper) software is installed on the PC, ensure that it is removed or disabled. The Avaya Audio Console launches a pop-up dialog, namely, the Avaya Audio Console main page.
- Page 10 Avaya Audio Console User Guide...
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Page 11: Viewing Participants
Chapter 2 Viewing Participants This chapter describes the Avaya Audio Console Participant List. It describes how to view, sort, print, and save the Participant List. It also describes how to edit Participant details. Lastly, it describes how to modify the Participant List page size. -
Page 12: Viewing The Participant List
Viewing the Participant List The Participant List is displayed when a Moderator logs on to Avaya Audio Console. For more information on logging on to Avaya Audio Console, see “Logging on to Avaya Audio Console” on page 1-1. The Participant List is displayed as follows:... -
Page 13: Example 1: Sorting According To Muted Status
The Moderator category sorts the callers according to whether they are Moderators or Participants. The Log in time category sorts the callers according to the time they logged in to Avaya Audio Console. As with other sort criteria, the Participant List can be sorted according to status in ascending or descending order. -
Page 14: Printing The Participant List
The Save As dialog is displayed. Figure 2-3: Save As Dialog 3. Select an appropriate folder in which to save the file. The default file name is CV_Part_MODERATOR_CODE[List number].csv. For example, CV_Part_123456[1].csv and CV_Part_123456[2].csv. 4. Click Save. Avaya Audio Console User Guide... -
Page 15: Editing Participant Details
The Download complete dialog is displayed. Figure 2-4: Download Complete Dialog 5. Click Close to close the dialog or click Open to view the saved Participant List. The Participant List is saved as a .CSV file. Editing Participant Details Moderators in Interactive mode can edit a number of details associated with conference Participants. -
Page 16: Viewing Details Associated With The Conference
Number of Participants Displayed per Page Note: In addition, the total number of conference Participants is displayed on the main Participant List screen. To view conference details: 1. Click Details on the main Participant List screen. Avaya Audio Console User Guide... -
Page 17: Modifying Participant List Page Size
The Conference Details dialog is displayed. Figure 2-6: Conference Details Dialog 2. Close the dialog to return to the Participant List screen. The Participant List screen is displayed. Modifying Participant List Page Size Moderators can extend or reduce the number of Participants displayed on each page. If there are multiple pages, they can be accessed by clicking on the page number at the base of the Participant List. - Page 18 Avaya Audio Console User Guide...
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Page 19: Managing Live Conferences
Avaya Audio Console toolbar. Accessing the Avaya Audio Console When you log on to the Avaya Audio Console, a list of scheduled conferences is displayed. If a conference is in progress, a Console button is displayed beside it. You can also use the search functionality to display conferences. - Page 20 1. Click Console. If the reservation has a simultaneous data conference, a dialog is displayed, which offers the choice of opening a DataXchange conference with the Avaya Audio Console or the Avaya Audio Console alone. 2. Click OK beside the applicable option.
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Page 21: Placing Participants On Hold
Hold Icon The Participant is placed on hold. Muting Participants The Mute button on the Avaya Audio Console starts Lecture mode. For Flexflow conferences, there is no Lecture mode and so the Mute button mutes all non-moderator participants. Managing Live Conferences... - Page 22 1. Select a Participant by clicking their associated checkbox. You can also select multiple participants by clicking multiple checkboxes. The checkbox is displayed to the left of the Participant icon. Participant Checkbox 2. Click the Mute icon. Mute Icon The Participant is muted. Avaya Audio Console User Guide...
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Page 23: Returning A Participant To A Conference
Returning a Participant to a Conference To return a Participant to the conference after they have been muted or placed on hold: 1. Select a Participant by clicking their associated checkbox. You can also select multiple participants by clicking multiple checkboxes. The checkbox is displayed to the left of the Participant icon. -
Page 24: Bringing A Participant Into A Sub Conference
The checkbox is displayed to the left of the Participant icon. Participant Checkbox 2. Click the Sub Conference icon. Sub Conference Icon The selected Participant is now in a sub conference. Participants attending sub conferences have an “S” beside their icon in the graphic display. Avaya Audio Console User Guide... -
Page 25: Returning A Participant From A Sub Conference
Returning a Participant from a Sub Conference To return a Participant from a sub conference: 1. Select a Participant by clicking their associated checkbox. You can also select multiple participants by clicking multiple checkboxes. The checkbox is displayed to the left of the Participant icon. Participant Checkbox 2. -
Page 26: Dialing Out To A New Participant
Click Participant Dial to dial the Participant and grant Participant level conference access. • Click Moderator Dial to dial the Participant and grant Moderator level conference access. The Avaya Web Portal dials the Participant. Dialing Out to Participant Avaya Audio Console User Guide... -
Page 27: Dialing Out To A Participant From A Dial List
As soon as the Participant answers the call, their details are displayed in the Avaya Audio Console. Participant Answers Dialing Out to a Participant from a Dial List Moderators can dial out to Participants who are listed in their address book. When the Participant answers the call, they are placed in conference. - Page 28 The Avaya Web Portal dials the Participant(s). Dialing Out to Participant As soon as the Participant(s) answer the call, their details are displayed in the Avaya Audio Console. Participant Answers 3-10 Avaya Audio Console User Guide...
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Page 29: Disconnecting A Participant
Locking and Unlocking the Conference You can lock a conference. This prevents other participants from entering the conference. Note: To enable locking functionality on the Avaya Audio Console, ensure that Allow Conference Lock is selected during the conference booking process. •... -
Page 30: Recording Conferences
To activate conference recording: • Click the Recording icon. Start Recording Icon The Avaya Audio Console begins recording. The recording functionality requires a telephone line. The recording line is displayed in the Participant List. Pausing Conference Recording Moderators can pause the recording of a conference at any point. -
Page 31: Stopping Conference Recording
Stopping Conference Recording Moderators can stop the recording of a conference at any point. To stop conference recording: • Click the Stop icon. Stop Recording Icon The Avaya Audio Console stops recording. Managing Live Conferences 3-13... -
Page 32: Logging Off The Avaya Audio Console
Logging Off the Avaya Audio Console Moderators can log off the Avaya Audio Console at any point. To log off: 1. Click the Log Off icon. Log Off Icon An information dialog is displayed. 2. Click Yes or No as appropriate. - Page 33 • Click the Check All option. All participant checkboxes are selected. Managing Live Conferences 3-15...
- Page 34 Deselecting all Participants Moderators can deselect all participants at once by clicking the Clear All option. To deselect all participants: • Click the Clear All option. 3-16 Avaya Audio Console User Guide...
- Page 35 All participant checkboxes are deselected. Managing Live Conferences 3-17...
- Page 36 3-18 Avaya Audio Console User Guide...
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Page 37: Troubleshooting Avaya Audio Console
Appendix A Troubleshooting Avaya Audio Console This chapter describes some common issues that may arise when running Avaya Audio Console. The Browser Screen is Flickering If the browser screen is flickering, Moderators should check that their browsers are configured to reload pages only if necessary. This is the browser default setting. To check browser settings: 1. - Page 38 Figure A-2: Settings Dialog 3. Ensure that Automatically is selected under Check for newer versions of stored pages. 4. Click OK. The Internet Options dialog is displayed. 5. Click OK. The main browser window is restored. Avaya Audio Console User Guide...
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Page 39: Index
Index ascending 2-3 on hold 3-3 conferences page size 2-7 resume recording 3-12, 3-13 participants 2-1 details 2-6 editing 2-5 descending 2-3 page size 2-1 dialing out 3-8 printing 2-4 disconnecting 3-11 saving 2-4 DTMF 3-1 sorting 2-2 viewing 2-2 pop-up blocker 1-3 introduction participant list 2-1... - Page 40 IX-2 Avaya Audio Console User Guide...