Summary of Contents for Octel Aria 1.2
- Page 1 Aria 1. 2 Release Manual Edition 2 101–1477–001 Octel Communications Corporation 1001 Murphy Ranch Road Milpitas, CA 95035-7912 408-321-2000...
- Page 2 Your comments about this document are welcome. They can assist us in improving our products. Please address comments to techpubs@octel.com or to the Technical Publications Manager at Octel Communications Corporation 1001 Murphy Ranch Road Milpitas, California 95035-7912 U.S.A. 408-321-2000 http://www.octel.com...
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Page 3: Edition
These servers provide telephone answering and voice messaging to the Global Business Solutions (GBS) marketplace. This Aria 1.2 Release Manual describes the capabilities introduced with Aria 1.2 as they affect service personnel. It consolidates information that historically has been included in a Service Note and in Service Manual updates for a new software release. - Page 4 EPROMs, or install certain features. This Release Manual refers to specific installation instructions by name and part number, as required. The following documents for Aria 1.2 are of interest to the system manager: Aria 1.2 System Manager Manual, Volume I, Implementation, P/N 101–1472–000.
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Page 5: Table Of Contents
Contents 1. INTRODUCTION Features for Service Personnel ......Features Administered by System Managers . - Page 6 Aria 1.2 Release Manual 2. ONLINE UPGRADE INSTRUCTIONS Overview ..........
- Page 7 ....... . Conversion of Octel Overture 250 to Octel Overture 350 .
- Page 8 Aria 1.2 Release Manual Figures 2-1. PC-to-Octel Overture 250 Direct Connection ....2-2. PC-to-Octel Overture 350 Direct Connection ....
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Page 9: Introduction
Overture 250 (with new line types) Conversion of a Branch , Aspen , or Maxum to an Octel Overture 250 using the tape drive in a PC Conversion of an Octel Overture 250 at Aria 1.2 to an Octel Overture 350 at Aria 1.2 New Port Traffic Statistics utilities (also used by system managers) Mixed 1-GB, 2-GB, and 4-GB message drives and the new Upgrade Message Drive utility. -
Page 10: Features Administered By System Managers
These features are described further in subsequent sections of this chapter. Details are documented in the System Manager Manual, Addendum II (P/N 101–1476–000). In addition to English TDD/TTY, Aria 1.2 supports the same languages as Aria 1.0 and Aria 1.1; namely, American English, American Spanish, British English, and Canadian French. -
Page 11: Compatibilities With Applications
* CNM does not support node collapse, nodes that use multiline networking, administered AMIS, or new nodes 501 through 999. New events are added to Online CDR in Aria 1.2. Refer to the Online CDR User Reference Guide, P/N 101–1479–000. -
Page 12: Multiline Networking
With standard AMIS, messages are queued for immediate transmission. When an AMIS message comes into an Octel server, it includes a telephone number to which a reply can be sent. The system manager enters this telephone number in CCITT format in the new Site ID: field of menu 15.1.3. -
Page 13: Ascii Name Verification
With Aria 1.2, the system manager can choose to enable or disable ASCII name verification for nonprivate messages to personal-group or system distribution lists, at the risk that some of the destination mailboxes were reassigned to new owners, who would be unintended recipients. -
Page 14: Control Of Mwi
Aria 1.2 Release Manual Control of MWI With Aria 1.2, using a new field in menu 1.2, Configuration Parameters, the system manager can choose to disable or enable subscriber control of the message-waiting indicator (MWI) for all subscribers on the server. If disabled, subscribers are not prompted with options to turn MWI on or off. -
Page 15: Tdd/Tty Support
TDD/TTY mailboxes or a TDD/TTY application, they see the prompts on their TDD displays. No operator interaction is required to access the message server. Aria 1.2 software does not translate voice messages to text or text to voice. Hearing- and speech-impaired users still need assistance with voice messages recorded in their TDD/TTY mailboxes. -
Page 16: Application Easy Access
Aria 1.2 Release Manual Application Easy Access With the Application Easy Access feature of Aria 1.2, outside callers can access an application by pressing the 1 key during subscriber greetings. The application must recognize the subscriber as a valid system user. In their mailbox personal greetings, subscribers should briefly describe the function of the 1 key. -
Page 17: Node Expansion
Introduction Node Expansion With Aria 1.2, the maximum number of network nodes has been expanded from 500 to 999. The server can have up to 999 OctelNet or administered AMIS nodes in any combination. Broadcast Messages Blocked from Application Mailboxes With Aria 1.2 software, bulletin-broadcast and system-broadcast messages are not distributed to... -
Page 18: Online Upgrade Instructions
Resolve any errors in the status log or other problems. Octel Overture 250 servers in the United Kingdom and Ireland must be at Aria 1.1 software to upgrade to Aria 1.2. Elsewhere, customers may upgrade directly from Aria 1.0 or Aria 1.1 to Aria 1.2. - Page 19 You must use the SMT port on the Octel Overture 250 or 350, an ASYNC port on the Octel Overture 250, or a flex port on the Octel Overture 350; however, you must reboot the server when using an ASYNC or flex port, if the port is not already established.
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Page 20: Check The Major Steps
These steps are described in the following sections. Caution! If the online upgrade fails at any point during the procedure, call the Octel Technical Assistance Center (TAC) for assistance. Do not attempt to resolve problems by yourself. 101–1477–001 Edition 2... -
Page 21: Make Sure That The Correct Equipment Is Available
An Octel Overture 250 or 350 server with Aria 1.0 software or newer, with supported languages Octel Overture 250 servers in the United Kingdom and Ireland must be at Aria 1.1 software to upgrade to Aria 1.2. A PC, preferably an 80386, 80486, or Pentium portable PC with a 33-MHz or faster processor. - Page 22 Online Upgrade Instructions For the Octel Overture 250, you need the following: One 25-foot (7.6-meter), right-angled, DB25-to-DB9 SMT cable, P/N 057–1335–000 One CCF card, P/N 044–2501–008 or later version, with 20 MB of memory and the following EPROMs: Low byte, P/N 039–1553–007, revision 9610 or higher High byte, P/N 039–1554–007, revision 9610 or higher...
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Page 23: Software
9. Each X in a software or phrase file name can be a letter or a number. Specific diskette part numbers change with each new release of diskettes. The following software is required to perform an online upgrade for an Octel Overture 250 or an Octel Overture 350 server: Online-upgrade-tool diskette, P/N 116–XXXX–XXX, at version 1.22A or higher Software diskettes;... -
Page 24: Verify The System Boot Area
Online Upgrade Instructions 5. Press Ctrl–C to return to the SMT Main Menu. 6. From the SMT Main Menu, enter 20 to access Menu 20 – Service Operations. 7. From menu 20, enter the number for the SMT Debug Utilities. The > prompt appears. 8. -
Page 25: Connect The Pc And The Server
Connecting the PC directly to the server Place the PC next to the server. Figure 2-1 shows direct connections between the PC and an Octel Overture 250 server. Figure 2-2 shows direct connections between the PC and an Octel Overture 350 server. -
Page 26: Pc-To-Octel Overture 350 Direct Connection
Connect the PC and server, as follows: 1. With the server on line, disconnect the SMT cable, P/N 057–1335–000 for the Octel Overture 250 or P/N 057–1174–000 for the Octel Overture 350, from the back of the SMT. Set the SMT aside. -
Page 27: Connecting The Pc Remotely To The Server
Connect one of the modems to the server, as follows: 1. With the server on line, disconnect the SMT cable, P/N 057–1335–000 for the Octel Overture 250 or P/N 057–1174–000 for the Octel Overture 350, from the back of the SMT. Set the SMT aside. - Page 28 ASYNC port on the Octel Overture 250 or a flex port (J43, J44, or J46) on the Octel Overture 350, then configure menu 6 and reboot the server. Refer to the System Manager Manual for information about menu 6 and configuring flex ports or ASYNC ports.
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Page 29: Install The Online Upgrade Tool On The Pc Hard Drive
2-12 Aria 1.2 Release Manual Install the Online Upgrade Tool on the PC Hard Drive If you are certain that the online upgrade tool at the level defined in the section “Make Sure That the Correct Equipment is Available” has already been installed on this PC, skip to the next section of this procedure. -
Page 30: Pc's Online Upgrade Installation Program Screen
10. If you are using the PC’s COM 2 port and if and only if the PC has Windows 95 installed, special utilities described in Product Alert 92 must be installed. Call the Octel Technical Assistance Center (TAC) to obtain the diskette that has these utilities; follow the installation instructions provided with the diskette. -
Page 31: Verify The Values In The Pc Setup Menu
2-14 Aria 1.2 Release Manual Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Begin Automatic Upgrade Utilities Menu Setup Menu This Option Begins The Upgrade Procedure. Help Escape <F1> <F2> Status: Figure 2-7. Online Upgrade Main Menu. -
Page 32: Load Software And Phrase Diskettes On The Pc Hard Drive
Whether the SMT is connected to the SMT-allocated port (CONSOLE on the CCF card in the Octel Overture 250 or J50 on the distribution board in the Octel Overture 350) or to an ASYNC port on the 250 or a flex port on the 350, the SMT baud rate is set to 9600; the PC baud rate must also be set to 9600. -
Page 33: Copy/Delete Upg Menu
2. From the Utilities Menu, select the Copy or Delete UPG option, then press Enter. The Copy/Delete UPG Menu appears, as shown in Figure 2-10. Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Utilities Menu... -
Page 34: Verification Prompt
Enter to begin copying files, or press F2 to abort the copying. A verification prompt, similar to the one shown in Figure 2-12, appears. Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Utilities Menu... -
Page 35: Status Messages Screen With File Copy Complete Message
After all diskettes have been copied, the Status Messages screen displays the File Copy Complete, Press <Enter> to Continue. prompt shown in Figure 2-14. Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Status Messages Verifying File: C:\PCUPG\XXXXXXXX.SU\PRCE.TBL Verifying File: C:\PCUPG\XXXXXXXX.SU\IRCE.TBL... -
Page 36: Perform The Automatic Upgrade
Phrases have changed for Aria 1.2. You must perform a separate phrase upgrade for each language to upgrade to Aria 1.2. -
Page 37: Modem Setup Menu
If you are unsure which UPG name to select, check the UPG number on the labels of the diskettes that you loaded on the PC hard drive. If you are still unsure, contact the Octel Technical Assistance Center (TAC) for assistance. -
Page 38: Example Of Status Messages Box With Confirmation Prompt
Online Upgrade Instructions 2-21 Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Begin Automatic Upgrade Utilities Menu Setup Menu Status Messages Success Upgrade UPG# XXXXXXXX.SU From Drive (C:) ? (Y/N) N VPM EOT Resp VPM Com Received Status Info. -
Page 39: Example Of Online Upgrade Status Screen Showing Upgrade In Process
Data ? (Y/N) Y prompt, press Enter to accept the default of Y. The Online Upgrade Status screen appears. Figure 2-19 is an example of the Online Upgrade Status screen showing an upgrade in process. Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Online Upgrade Status UPG:XXXXXXXX.SU Time Remaining:... -
Page 40: Upgrade Complete
Online Upgrade Instructions 2-23 Online Upgrade 1.XX Copyright (c) 1994 Octel Communications Corporation Online Upgrade Status Upgrade:UPG#XXXXXXXX.SU Time Remaining: 00:00:02 Elapsed Time: 01:53:09 Software:Release 1.X Effective Rate: 4.37 kbps Status:Updating Phrase Table Version File Length: Bytes Xferred: File: Files Remaining: Status Messages Upgrade Complete –... -
Page 41: Verify The Upgrade
4. Enter the number for the Display Drive Info option. 5. For an Octel Overture 250, at the Enter position of source drive [0–1]: prompt, enter 0 to display drive information about system drive 0. For an Octel Overture 350, at the Enter position of source drive [S0–S1]: prompt, enter S0. -
Page 42: Reset The Boot Area, And Boot The New Software
1 to allow the lines to clear before shutdown. For an Octel Overture 250, if the upgrade loaded onto the system drive included new firmware for the “flash” EPROMs on the CCF card, the EPROMs will be automatically updated immediately after the PIPL. -
Page 43: Make Software And Phrase Areas Redundant
The server should now be running with the new software. The old software should still be in the nonboot area. Octel recommends that the server be run with the new software for approximately 1 week, to ensure that the server is running smoothly. -
Page 44: System Utilities And Procedures
Conversion of a Branch, Aspen, or Maxum to an Octel Overture 250, using the tape drives in a special PC and in the 250. Conversion of an Octel Overture 250 at Aria 1.2 to an Octel Overture 350 at Aria 1.2. New Port Traffic Statistics utilities. -
Page 45: Flt-A Card And Its Removal And Replacement
Temporary Bridged Appearance feature; however, setting this parameter to N does not successfully disable the feature in Definity G3i and G3r PBXs that are running software versions 3 and 4. Octel has identified this to Lucent as a software inconsistency. -
Page 46: Example Of Menu 13.11, Review Card Management
System Utilities and Procedures The FLT-A card is hot-pluggable. In other words, you can remove and replace it when the server power is on. Remove and replace an FLT-A card, as follows: 1. Access menu 4.1 from the SMT Main Menu, and disable the ports associated with the card to be removed. - Page 47 If the upload is not successful, press the Break key to cancel the upload, then remove the replacement card. Leave it out for at least 30 seconds, reinstall it, and press any key to try the upload again. If the upload still fails, refer to the Octel Overture 250 Service Manual. Edition 2...
- Page 48 If you call an individual port on the FLT-A card directly from a test station that has a mailbox on the Octel Overture 250, you hear the personal greeting of the calling party, rather than the calling party’s recorded name and the password prompt. If you call the pilot number directly, you hear the calling party’s recorded name and the password prompt.
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Page 49: Conversion Of Branch, Aspen, Or Maxum To Octel Overture 250 Using Pc Tape
4.0, or 4.1 software to an Octel Overture 250 server by performing (1) a backup from the source system to a tape in a special PC, and (2) a restore on the Octel Overture 250 using that tape in the Octel Overture 250’s tape drive. -
Page 50: Menu 20.1, Port Testing Utilities, With The Port Traffic Statistics Option Highlighted
2 seconds, select option 2 – Port Traffic Statistics Monitoring. For these options, a screen similar to the Port Traffic Statistics screen shown in Figure 3-4 appears. (Ports for the Octel Overture 250 are shown; for the Octel Overture 350, the ports are 1A–1L and 2A–2L.) 101–1477–001... -
Page 51: Mixed 1-Gb, 2-Gb, And 4-Gb Message Drives, And The Upgrade Message Drive Utility
Mixed 1-GB, 2-GB, and 4-GB Message Drives, and the Upgrade Message Drive Utility Aria 1.2 supports mixed 1-GB and 2-GB message drives, but not 4-GB message drives, on any server that does not have Global Message Redundancy (GMR). Aria 1.2 supports mixed 1-GB, 2-GB, and 4-GB message drive pairs on any GMR server. -
Page 52: Reset Mirrored Drive Status Utility
GMR requires a complete reinstallation, using the appropriate installation instructions. Disable GMR, as follows: 1. Contact the Octel Technical Assistance Center and have the service option enabled. 2. From the SMT Main Menu, access Menu 20 – Service Operations. 3. Enter the number for Drive Install Utilities. -
Page 53: Collapse Nodes Utility
Some customers establish and use multiple node profiles for a server to speed up network messaging to a remote server. The multiline networking feature of Aria 1.2 makes this unnecessary. The offline Collapse Nodes utility allows you to consolidate multiple OctelNet (non-AMIS) nodes that have the same node serial number and number of mailbox digits into one master node, if the total number of prefixes in the master node and nodes to be collapsed is 200 or fewer. -
Page 54: Example Of The Node Collapsing Utility Screen
System Utilities and Procedures 3-11 Node Collapsing Utility Master Node Number: Node Name: Node Serial #: #of Digits: Collapsing Node Number(s): Node Node Node Node Number Name Number Name –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Figure 3-5. Example of the Node Collapsing Utility Screen. 8. In the Master Node Number: field, enter the number for the master node that will remain after the utility is run. -
Page 55: Revised Enable Drive Utility
With Aria 1.2, if you try to enable a system drive when the other system drive is not running, the copy is not attempted and the following new prompt appears: Can’t enable drive... -
Page 56: Hot-Plug Replacement Of Tape Drive In Octel Overture 250
With Aria 1.2, you can physically install the tape drive in drive slot 6 in an Octel Overture 250 while the server is running. The tape drive is available as soon as it is installed. Rebooting is not required as it was for Aria 1.1. -
Page 57: Hot-Plug Addition Of A Second System Drive In Octel Overture 250
Hot-Plug Addition of a Second System Drive in Octel Overture 250 With Aria 1.2, you can add a second system drive to an Octel Overture 250 that has only one system drive without shutting down the server. This is similar to the procedure used with Aria 1.1 to add message drives. -
Page 58: Flash Eproms On Ccf Card
Before Aria 1.2, upgrades to EPROM firmware (code) required physically changing the EPROMs. With Aria 1.2, new firmware for the CCF card in the Octel Overture 250 is provided with a software upgrade. The firmware is automatically upgraded at the same time as the software, without changing any hardware. -
Page 59: New Error Messages For Tape Drive Operations
New Error Messages for Tape Drive Operations Aria 1.2 introduces the following new error messages for tape drive operations in the Octel Overture 250 and the Octel Overture 350, as seen in menu 21.5, Review History of Last Event: Tape Drive Offline The tape drive was pulled out during a backup or restore operation. -
Page 60: Pcr Corrections
PCR CORRECTIONS The following table contains information about field-identified Product Change Requests (PCRs) that are corrected by Aria 1.2 software. PCR No. Description of Correction 19048 Transfers from an automated attendant to extensions that have leading zeroes are now permitted. - Page 61 26524 Conversion to GMR must now be done on line, because offline conversion could mistakenly place messages on the Octel Overture 250 system drives. 26890 The Restore utility can now be completed even when a (very unlikely) problem with EDBN entries occurs.
- Page 62 Branch, Aspen, or Maxum to Octel Overture 250 using PC tape, 3-6 AMIS networking, administered AMIS, 1-3 Octel Overture 250 to Octel Overture 350, 3-6 Application Easy Access feature, described, 1-8 Applications, compatibilities, 1-3 to 1-5 Drive Replacement Utilities, Upgrade Message...
- Page 63 Hot-plug system drives, adding second drive in described, 1-4 to 1-6 Octel Overture 250, 3-14 Maximum Number of Simultaneous Hot-plug tape drives, replacing in Octel Overture Transmissions: field, 1-5 250, 3-13 NameNet entries, changed in node collapse, 3-11 International code merge, 3-16...
- Page 64 See Conversions, PC tape; PC tape See Conversions, PC tape conversions PCR corrections, 4-1 to 4-3 Tape drive, hot-plug in Octel Overture 250, 3-13 Port traffic statistics Tape drives, new error messages, 3-16 See also Port Traffic Statistics Utilities described, 1-8...