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Designed, Manufactured and Supported in the USA
VIKING
C O M M U N I C A T I O N & S E C U R I T Y S O L U T I O N S
Digital Call Screening and Messaging System
The AR-1 Automated Receptionist is a digital call screen-
ing and messaging system designed to answer calls with
an informative greeting then, let callers ring through to talk
to someone live, select from other prerecorded messages
or hang up.
Programming functions and message recording are ac-
cessed locally or remotely using a standard Touch Tone
phone. Recordings from tape, CD, PC, etc. can also be
locally loaded via the AR-1's 3.5mm analog audio input.
Twelve (12) minutes of total record time and up to 8 dif-
ferent messages can be recorded into the unit. The mes-
sages consist of one Day greeting, one Night greeting,
one Transfer message, four Menu messages and one
Goodbye message.
The AR-1 has a call screening option which allows callers
with the correct code to bypass the greeting message and
ring through. The unit has a programmable Touch Tone
Distinctive ring through option allowing callers to enter
0,7,8, or 9 to ring the phone port in 4 different Distinctive/
Custom ring patterns. The unit has an optional automatic
ring through mode allowing calls to automatically ring
Features
• 12 Minutes of Flash message memory
• Up to 8 different messages (Day, Night, Transfer, 4
Menu messages and Goodbye)
• Local and Remote programming/message recording
using a standard Touch Tone phone
• Optional audio input jack for recording from an exter-
nal source (Tape, CD, PC, etc.)
• Programmable 4 digit code to bypass greeting and
Ring through
• Programmable Store and Forward Caller ID
• Touch tone distinctive ring through with 4 ring patterns
• Programmable Automatic ring through after greeting
• Call progress detection for automatic hang-up on
CPC, busy signal, or time out
• Music On Hold input
• 90V Message Playing signal for visual indication
• Message and MOH volume controls
• Programmable Ring Delay, Maximum Ring Count,
Maximum On-Hold Time and Max Message playback
time
• Surge protection for power and phone line
www.vikingelectronics.com
Information: (715) 386-8861
PRODUCT MANUAL
with 12 Minutes of Flash Memory
through after the caller has listened to the entire greeting
message. The AR-1 also has a programmable store and
forward Caller ID feature where Caller ID is stored and re-
transmitted to the phones or phone system when a caller
rings through.
Applications
• Movie Theaters, Retailers, Restaurants, Banks, Real-
tors, or any Business that can benefit from reduced
call handling by automatically answering calls and
providing frequently asked information (location,
hours, show times, Interest rates, etc.)
• "This call may be monitored or recorded for quality as-
surance purposes"
• Ticket or Show Information
• Location and Directions
• Automated Help lines
• Travel Information
• Ski conditions, Weather lines
Specifications
Power: 120V AC/13.8V AC 1.25A, UL listed adapter pro-
vided
Dimensions: 133mm x 89mm x 44mm (5.25" x 3.5" x
1.75")
Shipping Weight: 1.36 kg (2.0 lbs)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to
95% noncondensing humidity
Sampling Bit Rate: 88 kbps
Memory: 12 minutes total, 64M Bit nonvolatile Flash
Frequency Response: 100Hz to 5KHz
Talk Battery Output: 36V DC
Ring Generation: Sine wave 105 VAC @ 20 HZ (nomi-
nal), capable of ringing 5 REN load
REN Load: 0.3A
Connections: (1) 3.5mm jack, (1) 11 position screw ter-
minal block
AR-1
Automated
Receptionist
March 25, 2013
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Table of Contents
Summary of Contents for Viking AR-1
- Page 1 Day greeting, one Night greeting, one Transfer message, four Menu messages and one Goodbye message. The AR-1 has a call screening option which allows callers with the correct code to bypass the greeting message and ring through. The unit has a programmable Touch Tone...
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Page 2: Features Overview
"Night" mode. Off/Night LED: Lights to indicate the Line Out to Phones: Connect to AR-1 is in the off or night mode. single or multi-line phones or trunk DIP Switches: See DIP Switch Programming, pg 4. -
Page 3: Accessing The Programming Mode
Programming The AR-1 can be user programmed locally or remotely with a standard touch tone phone. Messages can be recorded locally or remotely from a touch tone phone or locally recorded from an external source via the 3.5mm Record Audio In jack. -
Page 4: Dip Switch Programming
F. Message Memory The AR-1’s message memory can be programmed with from 1 to 8 message memory slots with a total message record time of 760 seconds. The factory default setting for the message memory slots are as follows: 0/ Day mes-... - Page 5 L. Ring Delay A ring delay can be programmed on the AR-1, allowing all calls to immediately ring through to the “Line Out to Phones” port 1-20 times then if not answered by a live person the unit will answer the call and play its greeting and/or menu messages.
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Page 6: Operation
The AR-1 can store and forward caller ID data. When enabled the unit will capture the caller ID data after the first ring, store it then resend it when the call rings through to the “Line Out to Phones” port. The AR-1 is factory set to “01”/ enabled. -
Page 7: Incoming Calls
1 or 2 as requested, allowing callers to ring through to the bank staff if needed. At the end of the day, the staff places the AR-1 into the Night mode. The Night mode is set to play the Night Message and then hang up on the... -
Page 8: Warranty
Product Support: (715) 386-8666 Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.