Venstar Skyport Communications Installation Instructions Manual

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Table Of Contents

Table of Contents

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Summary of Contents for Venstar Skyport Communications

Page 2: Table Of Contents
Table of Contents Skyport Communications Overview TROUBLE-SHOOTING Adding Another Wire: Option #1 ACC0454 Skyport Wi-Fi Key Installation Adding Another Wire: Option #2 Setting up a Skyport Account Wi-Fi Key is not Recognized Installing the Skyport App Network Connection Errors or Frozen...
Page 3: Skyport Communications Overview
Software home screen. Install the Wi-Fi Key and connect to a local router Go to www.venstar.com and create a Skyport account a. Enter the 16 digit ID code on the thermostat into Skyport b. Enter the 6 digit con rmation code on the thermostat into Skyport...
Page 4 ACC0454 Wi-Fi Installation...
Page 5 ACC0454 Wi-Fi Installation Insert the Skyport Wi-Fi Key all the way into the SD slot of the ColorTouch thermostat. The “cut corner” of the Key’s circuit board faces up as shown in gure 1. ACC0454 Important - Do not install upside down and force in slot or it may damage the thermostat.
Page 6 ACC0454 Wi-Fi Installation When the Wi-Fi Key is successfullly detected this screen will appear. Pressing NO will return the thermostat to the home screen. Pressing YES will proceed to step 3. If Wi-Fi setup screen does not appear go to the Troubleshooting section page vi.
Page 7 ACC0454 Wi-Fi Installation If the network requires security, press PASSWORD and enter the password on the keyboard, then press DONE. If no security is required, PASSWORD will not appear. Press NEXT to continue. Select Automatic & Press Next Press OK Scans for up to 90 seconds...
Page 8 ACC0454 Wi-Fi Installation You are now at the Accessory Info screen* in the Menu. The status of the thermostat will show that it is “Connected” to the Wi-Fi LAN. The ID on this screen will be needed to create an account to establish a successful connection to Skyport Cloud Services.
Page 9 Network: the name of the local router Signal: the signal strength of the local router IP: the local IP address Wi-Fi: how long you have been connected to the local router Skyport: how long you have been connected to the Skyport Cloud Services Website: http://venstar.skyport.cloud.com...
Page 10: Setting Up A Skyport Account
Setting up a Skyport Account...
Page 11 Setting up a Skyport Account Logon to www.venstar.com and click the This will transfer you to the venstar.skyportcloud.com button. website. Click the button...
Page 12 Setting up a Skyport Account Enter your User Details and press CONTINUE Read the Getting Started instructions and press CONTINUE Enter your Device ID from the Wi-Fi Status screen on the ColorTouch and then press the “Verify Device” button If you need to get back to this screen click: Menu-->Down Arrow-->...
Page 13 Setting up a Skyport Account Your unique Veri cation Code will appear on the ColorTouch thermo- stat after you enter your Device ID. After entering the Device ID, a unique 6-digit Veri cation Code will appear on your thermostat. Your unique Veri cation Code must be entered into the Skyport New Ac- count Setup page, then press the Con rm Veri cation Code Button.
Page 14 Setting up a Skyport Account Click on the link in your Validation email and log in to your Skyport Account Click the “Create Account” After creating a Skyport button to nalize your account, the Skyport Messen- account information. ger will send an email valida- tion to the email listed on the account.
Page 15: Installing The Skyport App
Go to the App Store on your Go to the Google Play Store on your iPhone or iPad device Press the Search button Type “Venstar” in the Search Bar Input “Venstar” Select Venstar Skyport Select Venstar Skyport Click “Install” Click “FREE” to install...
Page 16 Wi-Fi Firmware Update Most, but not all rmware updates may be “through the air” utilizing the local router and Wi-Fi. On occasion a rmware update with a large amount of data will require the use of an SD memory card and our ColorTouch Assistant Software. Update Instructions* Update Available (VR2.10) Push the MENU button...
Page 17 Programming Setting the Schedule Remotely...
Page 18: Programming: Setting The Schedule Remotely
Programming Setting the Schedule Remotely Skyport allows you to view and modify Next, scroll to the thermostat you want to schedules and temperatures remotely. change, then select “Properties” First, open your account and then click “Thermostats”...
Page 19 T6800 Programming Setting the Schedule Remotely T6800 Commercial ColorTouch Thermostat Programming In the Properties screen press the Make sure the schedule is turned “ON” at Schedule button to view the time the top of the page and then click “Edit period settings Schedule”...
Page 20 T6800 Programming Setting the Schedule Remotely T6800 Commercial ColorTouch Thermostat Programming Choose the Occupied period you would Set the mode, temperatures and start/stop like to change by selecting “Click to times for your thermostat. Then click Edit” “Enable” program and then “Apply”...
Page 21 T5800 Programming Setting the Schedule Remotely T5800 Residential ColorTouch Thermostat Programming In the Properties screen press the Make sure the schedule is turned “ON” at Schedule button to view the time the top of the page and then click “Edit period settings Schedule”...
Page 22 T5800 Programming Setting the Schedule Remotely T5800 Residential ColorTouch Thermostat Programming Choose the Occupied period you would Set the mode, temperatures and start/stop like to change by selecting “Click to times for your thermostat. Then click Edit” “Enable” program and then “Apply”...
Page 23: Remote Sensors
Remote Sensors Installing and Monitoring a Remote Sensor...
Page 24: Remote Sensor
Remote Sensors Installing and Monitoring a Remote Sensor ColorTouch thermostats allow you to select how a wired remote temperature sensor is used: • Press the "Menu" button • Press the “Settings" button, • Press the “Installation Setting” button • Press the “Sensors” button •...
Page 25 Remote Sensors Installing and Monitoring a Remote Sensor Skyport allows you to monitor room air Next, scroll to the thermostat you want to temperature, supply air temperature monitor and click “Sensors” and troubleshoot HVAC units remotely. First, highlight the Location and then click “Thermostats”...
Page 26 Remote Sensors Installing and Monitoring a Remote Sensor You can troubleshoot a home or building from anywhere with a ColorTouch thermostat, a Wi-Fi Key and a Supply air duct sensor. With the ACC-DSEN installed in the supply duct you can: 1.
Page 27: User Accounts
User Accounts Adding Additional Users to Skyport ----@----.com ----@----.com ----@----.com...
Page 28 User Accounts Adding Additional Users to Skyport With Skyport the contractor can be added to their customer’s account and given “View Only” access for monitoring, or “View and Modify” access to monitor and control the customer’s thermostats. When a contractor has each of his/her customers add them to their accounts they will be able to monitor and/or control ALL of their customer’s thermostats from one screen.
Page 29 User Accounts Adding Additional Users to Skyport In the Your Account screen click on the “Users” option Click on your Username and select “Your Account”...
Page 30 User Accounts Adding Additional Users to Skyport ----@----.com ----@----.com ----@----.com Now click on the “Add User” button Choose “Add New User” or “Add Existing User” If an existing user is selected, then that user must have the “Allow to be added to another account”...
Page 31 User Accounts Adding Additional Users to Skyport Enter the Exisiting User email address and click the Next button Select “View Only” or “View and Modify” access for each thermostat for this user account...
Page 32: Troubleshooting
Troubleshooting...
Page 33: Adding Another Wire: Option #1
Troubleshooting Adding another Wire: Option #1...
Page 34 Troubleshooting Adding another Wire: Option #1 This a common problem when replacing a mechanical thermostat or a thermostat powered by batteries. Older thermostats require four wires, but newer more sophisticated thermostats require a fth wire. This wire is known as the “Common” wire and powers the digital display.
Page 35 Troubleshooting Adding another Wire: Option #1 First, disconnect power from your heating and/or cooling system. R W C Y G Note: This solution will work for most heating furnaces or heat pumps (about 90% of all equipment) however it may not work for some electric resistance heating units that require the thermostat to energize the G terminal during a call for heating.
Page 36: Adding Another Wire: Option #2
Troubleshooting Adding another Wire: Option #2 Option #2: Purchase Venstar's ACC0410 Add-A-Wire accessory. Add-A-Wire enables one thermostat wire to control two thermostat signals. Installation is simple and very inexpensive allowing you to make a 4 wire system into a 5 wire system.
Page 37 Troubleshooting Adding another Wire: Option #2 Note: The Add-A-Wire is not First, disconnect power from your compatible with 2-Wire heating and/or cooling system. systems and may not be used on the R or C wires. Separates the fan and compressor signals back to their individual terminals R W C Y G Allows fan and compressor...
Page 38: Wi-Fi Key Is Not Recognized
The Wi Fi setup should be displayed. If required, lock the If the software is not 2.03 or higher please visit Wi-Fi key into the thermostat (see below). http://venstar.com/Support/ and click on the “Helpful Tips” tab to read through the following tutorials: “How to install the ColorTouch Assistant software...
Page 39: Network Connection Errors Or Frozen
Troubleshooting Network Connection Errors or Frozen Display After the network is selected, the thermostat New software does not load, display freezes, scans for 90 seconds and the screen displays or Wi Fi Key not recognized. “Error unable to connect to network”. There are some instances where your thermostat may need to be rebooted like a computer or Smartphone.
Page 40: Adobe Air Is Not Installed
Troubleshooting Adobe Air is not Installed When installing Color Touch Assistant you get an error that says "ADOBE AIR IS NOT INSTALLED”. First try installing Adobe Air by clicking the blue “Install Now” button. If that fails, reboot your computer, and try the “Install Now”...
Page 41: Contractor Tips
Troubleshooting Contractor Tips When your salesman or service technician is in the home have him or her ask the homeowner if they would like to be able to change the temperature in the house from their smartphone. If they say yes, have the installer ask the homeowner if they can check out the Wi Fi in the house to see if it will support the ACC0454 Skyport Wi-Fi Key.