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About MyTomTom
MyTomTom helps you manage the contents and services of your Blue&Me TomTom 2 navigation
device, as well as giving you access to the TomTom community. You log in to MyTomTom on the
TomTom website. It is a good idea to frequently connect your navigation device to MyTomTom to
ensure you always have the latest updates.
Tip: We recommend using a broadband internet connection whenever you connect your navigation
device to MyTomTom.
Setting up MyTomTom
To set up MyTomTom, do the following:
1. Connect your computer to the internet.
2. Start a browser and go to tomtom.com/getstarted.
3. Click Download now.
Your browser downloads the MyTomTom support application, which you need to install on your
computer in order to connect your device to MyTomTom. Follow the instructions on the screen if
you are asked questions while downloading.
4. When prompted, connect your device to your computer using the USB cable. Then switch your
device on.
Important: You should plug the USB cable directly into a USB port on your computer and not into a
USB hub or USB port on a keyboard or monitor.
Once the MyTomTom support application is installed, you can access MyTomTom from the notification
area on your desktop.
Tip: When you connect your navigation device to your computer, MyTomTom tells you if there are
any updates for your device.
Device not starting
In rare cases, your Blue&Me TomTom 2 navigation device may not start correctly or may stop
responding to your taps.
First, check that the battery is charged. To charge the battery, connect your device to the car charger.
It can take up to 2 hours to fully charge the battery.
If this does not solve the problem, you can reset the device. To do this, press and hold the On/Off
button for 15 seconds and release the button when your device begins to restart.
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