Fault Finding; Warranty And Service; Care Of The Cabinet - Tannoy PRESTIGE TurnberrySE Owner's Manual

Care of the Cabinet

The cabinet is constructed from carefully selected solid walnut and walnut veneers that have been hand waxed before dispatch from
our finishing workshop.
To maintain the natural wood appearance it is important that only a wax of similar formulation is used.
A jar of specially formulated wax is included with each loudspeaker. This wax should be applied very sparingly with a soft lint-free cloth
(muslin for example) taking great care to avoid putting wax on the grille material. Work the wax into the wood covering a small area
at a time.
In common with all solid wood furniture, exposure to extremes of heat, cold and varying humidity will cause the wood to ease slightly.
Therefore it is recommended that the loudspeaker is protected from environmental extremes to guard against any such occurrence.
Faultfinding
Tannoy loudspeakers are designed and manufactured to be reliable. When a fault occurs in a hi-fi system the effect is always heard
through the loudspeakers although they may not be the source of the fault. It is important to trace the cause of the problem as accurately
as possible.
A fault heard on one source (only CD or tape for instance) is most unlikely to be a loudspeaker problem. Loudspeakers do not generate
hum, hiss or rumble although high-quality, wide-bandwidth loudspeakers may emphasise such problems.
Tannoy Quality
An important part of Tannoy's design philosophy is to produce loudspeakers with a level of performance beyond the most exacting
specifications of contemporary source equipment.
Loudspeaker design is no longer a 'black art'. It is now possible to use computers to model designs and predict results. Comprehensive
test equipment is used to pin-point problems with cabinets or drive units; anechoic chambers help in producing accurate measurements.
Computer aided design (CAD) and sophisticated test equipment are used extensively at Tannoy but we always remember that listening
tests must be the final judge.
Strict quality control is more easily achieved because all the loudspeakers are built in-house at the Tannoy factory in Scotland. All
drive units are designed and manufactured by Tannoy. All incoming parts are thoroughly tested to ensure that they are as specified.
Not only is all data computerised but CAD ensures every loudspeaker meets or exceeds our exacting standards.

Warranty and Service

Tannoy Prestige loudspeakers will operate for many years without trouble provided they are cared for as instructed.
Tannoy Prestige loudspeakers are warranted against manufacturing defects in material or craftsmanship over a period of 5 years from
the date of purchase. This warranty is in addition to your statutory rights as a customer. Tannoy cannot however be held responsible
for failures caused by abuse, unauthorised modifications, improper operations or damage caused by faults elsewhere in your system.
The determination of the cause of failure will be made by Tannoy Ltd or its authorised Distributor or Service Agent based on physical
inspection of the failed parts.
If you suspect a problem with your loudspeakers then in the first instance discuss it with your Tannoy Dealer. The Dealer has the
expertise and experience to help you troubleshoot the system and assess the situation.
If you continue to have problems contact your Tannoy Distributor or Tannoy Customer Services at our Coatbridge address.
Due to our policy of continuous improvement, all specifications are subject to change without notice.
Caution
The high peak power handling of Tannoy loudspeakers will allow responsible use with larger amplifiers on wide dynamic range material.
Take care with any amplifier, irrespective of power output, to avoid abnormal conditions such as switch-on surges or output overload
(clipping) that may result in peaks of power greatly over the rated output.
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