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Summary of Contents for Snom snomONE-ST410
- Page 1 – ST410 Service Flags @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 2 What is a service flag? A service flag allows for time-of-day routing. It can be used to direct calls to a night number or another number. @ 2011 snom Technology AG snomONE – ST410: Service flags...
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Page 3: Traffic Flow
Traffic Flow @ 2011 snom Technology AG snomONE – ST410: Service flags... - Page 4 Two Types of Service Flags Automatic service flags (day/ Manual service flags night) Must be activated manually. Activated/deactivated according to a schedule that you set. @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 5 Automatic Service Flags (day/night) Specify times in HH:MM-HH:MM format. Use the symbol "P" for PM or use the 24-hour format. Multiple intervals can be used (e.g., 9:00-12:30 1:00P-5:00P). @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 6 Manual Service Flag Choose Manual from the Mode dropdown: @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 7 Dial the service flag number. Configure a button to activate/deactivate it. Use the Current state setting from the web interface. The state of the service flag is shown on the Accounts page: @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 8 Linking Service Flags to Accounts Once a service flag has been created, it can be linked to: Auto attendants Hunt groups Agent groups @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 9 Multi-Shift Service Flag An auto attendant for each shift Shift 1 Shift 2 Shift 3 @ 2011 snom Technology AG snomONE – ST410: Service flags...
- Page 10 Hands- on Exercise 8: 1. Create a service flag. 2. Link it to an auto attendant. 3. Activate the service flag. @ 2011 snom Technology AG snomONE – ST410: Service flags...