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Related Manuals for Altigen Telephony Hardware
Summary of Contents for Altigen Telephony Hardware
- Page 1 Telephony Hardware Manual 12/2009 4413-0001-6.5 Update1...
- Page 2 AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers. AltiGen's products are protected under one or more of the following U.S. patents, with other U.S. patents pending: 6532230; 6192344; 6292549; 6493439; 6909780; 6738465; 6754202;...
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Page 3: Table Of Contents
HAPTER Telephony Hardware Handling Requirements ....27 Proper Grounding and Loop Current ......27 Uninterruptible Power Supply (UPS) . - Page 4 HAPTER AltiGen MAX Telephony Boards ......43 MAX1000 System ......... . 43 MAX1000 Series Access Boards .
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Page 5: About This Manual
About This Manual This handbook is for dealers, administrators, and technicians who are responsible for installing an AltiGen telephony system and need to know about: System requirements • Federal Communications Commission (FCC) and Underwriters Laboratories (UL) • safety requirements AltiGen telephony boards •... - Page 6 Telephony Hardware Manual...
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Page 7: Warranty And Limitation Of Liability
Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. -
Page 8: Internet And Security Disclaimer
AltiGen Communications cannot specify firewall settings. You may refer to the section on firewalls in this document for a list of recommended ports used by various AltiGen applications. Limitation of Liability... -
Page 9: Fcc And Industry Canada Compliance
(REN) is used to determine how many devices can be connected to your telephone line. In most areas, the sum of the RENs of all devices on any one line should not exceed five (5.0A). If too many devices are attached, they may not ring properly. Telephony Hardware Manual 5... -
Page 10: Service Requirements
In the event of equipment malfunction, all repairs should be performed by our Company or an authorized agent. It is the responsibility of users requiring service to report the need for service to AltiGen or to one of our authorized agents. Service can be obtained at your Authorized AltiGen Dealer. -
Page 11: Port Identification, Facility Interface, Service Order Codes
(ESF 6.0P/AS.2 RJ-48C B8ZS) The MAX1000/2000 family of T1/PRI interface (ALTI-M0404-T1E1 and ALTI-M0000- T1E1) connects to the Public Switched Telephone Network through an FCC registered NCTE which specifies the type of network jack to be used. Telephony Hardware Manual 7... -
Page 12: Disruption Of Network
If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC. Telephony Hardware Manual... -
Page 13: Direct Inward Dialing (Did) Answering Supervision
2. The AltiServ system returns answering supervision on all DID calls forwarded to the PSTN. Class A Equipment This is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures. Telephony Hardware Manual 9... - Page 14 FCC Requirements Telephony Hardware Manual...
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Page 15: Hapter
Con objeto de evitar incendios o el riesgo de electrochoque, no exponga la unidad a • la lluvia, humedad, ni tampoco instale este producto cerca del agua. Jamás derrame ninguna clase de líquido sobre el producto. Telephony Hardware Manual 11... -
Page 16: Sicherheit
Stromversorgungskabel legen oder auf das Kabel treten. Zur Verhütung der Überhitzung des Gerätes ist die Verschließung von • Ventilationsschlitzen und -öffnungen im Modulgehäuse zu vermeiden. Safety with Electricity DANGER Do not take chances with your life. Follow these safety guidelines carefully. Telephony Hardware Manual... -
Page 17: Seguridad En El Manejo De La Electricidad
Do No ponga en riesgo su vida. Sigua estos lineamientos de seguridad al pie de la letra. Alto Voltaje Observe todas las normas de seguridad y lea las advertencias, avisos de precaución • y notas que se encuentran adheridos al equipo. Telephony Hardware Manual 13... -
Page 18: Elektrosicherheit
Jamás toque cables o terminales telefónicas que no tengan aislante, a menos que • haya desconectado la línea telefónica desde la interfase de la red. Elektrosicherheit DANGER/GEFAHR Nicht mit dem Leben spielen. Sicherheitsrichtlinien sorgfältig beachten. Telephony Hardware Manual... -
Page 19: Ul Regulatory Safety Requirements
(UL)/Sicherheitserfordernisse gemäß UL (Underwriter's Laboratories, Inc.)) Host Computer 1. Model AltiGen/MAX Communication Server apparatus is approved for connection to Telecommunications Systems specified in these instructions for use subject to the conditions set out in them. Any other usage will INVALIDATE this approval. -
Page 20: Requisitos Reglamentarios De Seguridad De La Asociación De Aseguradores (Ul)
ISA bus ISA bus 7. AltiGen complies with PCI Board specifications Rev. 2.1 (5V 32-bit). 8. The power required by the host machine and the total of all adapter cards installed within the host environment, together with any ancillary apparatus, shall not exceed the power specification of the host machine. - Page 21 0.1 ohmios en la conexión a tierra de la máquina principal. ISA bus ISA bus 7. El AltiGen debe cumplir con las especificaciones de las Placas PCI, Rev. 2.1 (5V 32- bit). 8. La energía eléctrica que requiere la máquina principal y el total del conjunto de tarjetas de los adaptadores instalados dentro del ámbito de la máquina principal,...
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Page 22: Sicherheitserfordernisse Gemäß Ul (Underwriter's Laboratories, Inc.)
Sicherheitserfordernisse gemäß UL (Underwriter's Laboratories, Inc.) Host Computer/Wirtsrechner 1. Das Gerät Model AltiGen/MAX Communication Server ist nur in Verbindung mit Telekommunikationssystemen zugelassen, die den gegebenen Anleitungen gemäß den darin geforderten Bedingungen entsprechen. Anderweitige Verwendung setzt diese Zulassung außer Kraft. -
Page 23: Power Failure
CD0012UD) direkt mit der Vermittlung verbunden und garantiert dadurch Zugang zu Notdiensten. Der Anschluß muß von PSTN, betrieben werden oder aber eine örtliche Notstromversorgung haben, die es ermöglicht, Notdienste bis zu vier Stunden nach dem Netzausfall anzurufen. Telephony Hardware Manual 19... -
Page 24: Wiring
25 mm of air or by a barrier of flammability Class V-1 or better unless the openings comply with one of the following: not exceed 5 mm in any direction, or • not exceed 1 mm in width, regardless of length • Telephony Hardware Manual... -
Page 25: Instructions For Hardwired Earth Connection
The supplementary equipment earthing conductor is to be connected to the product at the terminal provided, and connected to earth in a manner that will retain the earth connection when the power supply cord is unplugged. The connection to earth Telephony Hardware Manual 21... - Page 26 Dauer und verläßlich mit geerdetem elektrischem Gerät verbunden ist. 3. Blanke, umhüllte oder isolierte Erdungskabel sind zulässig. Ein umhülltes oder isoliertes Erdungskabel muß eine durchgehend grüne Oberfläche, oder eine grüne mit einem oder mehreren gelben Streifen, Telephony Hardware Manual...
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Page 27: Ul Hardware Preparation
PC cards, ensuring the installation of extension cards does not result in non-conformance to the Safety Requirements above. 6. When installing a system using AltiGen’s cards, note that the continued compliance to the LVD and EMC EU Directives at the system level is the responsibility of the system supplier. - Page 28 Requisitos de Seguridad que se indican con anterioridad. 6. Observe que cuando instala un sistema que utiliza tarjetas AltiGen, el acatamiento continuo de las Directivas LD y EMC EU a nivel sistema, son responsabilidad del proveedor del sistema.
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Page 29: Gerätevorbereitung Gemäß Ul (Underwriter's Laboratories, Inc.)
PC Herstelleranweisungen ist sicherszustellen, daß durch den Einbau zusätzlicher Karten die oben genannten Sicherheitsansprüche nicht verletzt werden. 6. Beim Einbau einer Anlage mit AltiGen's Karten ist zu beachten, daß die ständige Übereinstimmung mit den LVD (Low Voltage -DC) und EMC (Electromagnetic Compatibility) EU Regeln auf Anlagenebene in den Verantwortungsbereich des Anlagenherstellers fällt. - Page 30 UL Hardware Preparation Telephony Hardware Manual...
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Page 31: Hapter
Don’t wait for a problem to arise before taking this step. Make sure this is one of the first things you do before turning the AltiGen system For more information on grounding and loop current issues, please refer to the Knowledgebase at AltiGen’s dealer web site at https://dealer.altigen.com. -
Page 32: Operating Environment
Se sugiere la colocación de un ventilador frente a las tarjetas de telefonía AltiGen, con objeto de disipar el calor adecuadamente y garantizar un flujo de aire suficiente. Cerciórese de que el filtro del ventilador se encuentra limpio y de que no obstruye el flujo del aire. - Page 33 Die Arbeitsfläche muß flach und stabil sein und genügend Ream für eine • entsprechend ausreichende Ventilation bieten. Zum angemessenen Hitzeverlust und ausreichender Luftzufuhr wird der Einbau eines Ventilators vor den AltiGen Fernmeldekarten empfohlen. Der Filter des Ventilators muß sauber sein und darf die Luftzufuhr nicht blockieren.
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Page 34: Proper Board Handling Procedures
Always save and use the original packaging materials (foam, static-shielding bag, • and cardboard box) to transport the boards. AltiGen telephony boards are protected by their anti-static bags and should be • removed from their packaging for installation by a properly grounded technician. -
Page 35: Hapter
La Tabla No. 2 lista los módulos de la tarjeta de telefonía AltiGen. Esta selección le permite optimizar su sistema con base en la mezcla de troncales y extensiones que requiere su sitio. - Page 36 (12 puertos para monitoreo del supervisor/12 Stechanschlusse fur or 12x6 station Monitor-Dienst), conference Triton ALTI-TTAT-12GS 12 trunks (troncales/Haupt) ground start/loop start Triton ALTI-TTAT-12 12 trunks , loop (troncales/Haupt) start only Triton ALTI-TTAT-8 8 trunks (troncales/Haupt), loop start only Telephony Hardware Manual...
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Page 37: Functional Specifications Of Telephony Boards
AltiGen Triton Telephony Boards Functional Specifications of Telephony Boards Following are the functional specifications of AltiGen telephony boards. Triton Analog Extension Board Part Number: ALTI-TTAS-12-B Specifications Voice processing channels: 12 • Conversation recording channels: 12 • Message waiting signal: FSK •... -
Page 38: Led Status
Do not pull the cable when unplugging the power connector. This may damage the • cable assembly. If it is too difficult to remove the plug from the power connector, please use pliers to remove the plug. Telephony Hardware Manual... -
Page 39: Triton Analog Trunk Board
4.1V No +5V or less than 4.1V No +12V or less than 9.2V *LED 2, located on the board, is a red LED for diagnostic purposes. If it is ON, the fuse is blown. Telephony Hardware Manual 35... -
Page 40: Triton T1E1/Pri Board
No power Normal operation No signal Flashing Faulty signal with frame synchronization* Flashing Faulty signal without frame synchronization Alternating Alternating Frame slips in normal operation *Faulty signals include the following: yellow alarm, bipolar violation, or frame error. Telephony Hardware Manual... -
Page 41: Triton Voip Board
The Triton Resource board enables call center supervisors to barge in to, silently listen to, or coach an agent’s conversations. Up to two Resource boards can be installed in one system. Up to 12 simultaneous supervisor barge-in/listen/coach sessions are supported for each board. Telephony Hardware Manual 37... -
Page 42: Triton 30-Party Meetme Conference Board
Triton 30-Party MeetMe Conference Board Part Number: ALTI-CONF-30 Specifications Maximum MeetMe conference sessions: 10 • Maximum conference participants for all sessions: 30 • Echo cancellation • Mute control • Announce participant's name when joining or leaving conference • Telephony Hardware Manual... -
Page 43: Telephony Board Installation
Always run the CT-Bus Test Tool when you add a new board to the system. For complete instructions on how to install telephony boards, please refer to the Quick Installation Guide, which is provided with every AltiGen telephony board package. Limitations The following table shows the maximum number of each type of board that can be installed in one system. - Page 44 Triton Conf 30-Party 10 conference bridges, 30 conference members Triton Analog Trunk Triton Analog Extension Triton T1/E1/PRI 192 (T1), 240 (E1) Triton Resource 24 sessions Requires 3GHz CPU w/Hyperthreading Telephony Hardware Manual...
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Page 45: Power Requirements
1.6A 1.4A Triton Analog Trunk LS/GS 1.6A 0.25A Triton Analog Trunk LS 1.6A Triton VoIP 1.6A Triton T1/PRI 1.6A Triton T1/E1 PRI 1.6A Triton Resource 1.6A Triton Conf 30-Party 1.6A 1.4A@12V is provided by power connector. Telephony Hardware Manual 41... -
Page 46: Station Conference Resource Limits
However, this does not imply that you can have a total of 72 confer- enced members (external + internal) per board, as it only has 36 conference resources. The Triton 30-party conference board provides conference resources for the MeetMe conference application exclusively. It cannot be used for regular conferences. Telephony Hardware Manual... -
Page 47: Hapter
MAX1000-R. MAX1000 System The AltiGen MAX1000 is a 2U, 19" rack-mount system. It is designed to be an all-in-one IP PBX solution to provide IP media path, PSTN interface access, and signaling exchange. The system has the following embedded components: Intel-based CPU board with DDR RAM, 10/100 Ethernet, USB2.0, COM/LPT, VGA,... -
Page 48: Max1000 Series Access Boards
ALTI-M0804 (8 analog trunks, 4 analog extensions) • ALTI-M0408 (4 analog trunks, 8 analog extensions) • ALTI-M0012 (0 analog trunks, 12 analog extensions) • ALTI-M0000-T1E1 (single T1/E1/PRI) (supported in MAX Communication Server 6.0 • Update 1 and above) Telephony Hardware Manual... - Page 49 The MAX Access Board has two green LED indicators (A & B) to show the switch software control and telephony power supply status. The LED A and B are located at the left hand side of the Access Board. Telephony Hardware Manual 45...
- Page 50 Frame synchronization is okay, but one of the following errors has occurred: Bi-polar violation • Line code violation • System is receiving Yellow alarm from CO • System is receiving Red alarm from CO • Excessive zeros detected. • Telephony Hardware Manual...
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Page 51: Installing And Removing An Access Board
Installing and Removing an Access Board To install an access board 1. Power off the system. 2. Slide the access board into the slot and align it with the card guide. 3. Push the board in completely. Telephony Hardware Manual 47... - Page 52 4. Tighten the thumb screws on both sides in a synchronized manner. Figure 4. Access board installation To remove an access board 1. Shut down the AltiGen switching services (from MaxAdmin, choose Services > Shut Down All Services). 2. Shut down the operating system.
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Page 53: Wiring Specification
6 extension-based conference bridges—6 parties per conference, with a maximum • of 24 parties at any one time Up to 12 G.723/G.729/G.711 IP channels and 48 G.711-only IP channels • Extension recording but not trunk recording • Telephony Hardware Manual 49... -
Page 54: Additional Hardware
Note: In the event that the installation site grows beyond the supported user size and you would like to migrate to HMCP Softswitch architecture, the MAX2000 standalone server can be configured in gateway mode. The embedded DSP will be changed to support the codec listed in MAX2000iG. Telephony Hardware Manual... -
Page 55: System Limitation For Max2000 System
• Note: The MAX2000iG cannot be used as a standalone server. The embedded DSP is hard coded as gateway only. System Limitation for MAX2000 System Trunk recording is not supported. Only extension recording is supported. • Telephony Hardware Manual 51... - Page 56 MAX2000 System Telephony Hardware Manual...
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Page 57: Hapter
Softswitch server. MAX4000 supports up to 3,000 PBX users or 800 call center agents per gateway. This chapter describes the MAX4000 in detail. MAX4000 Server The AltiGen MAX4000 is a 4U, rack-mount system, 7" x 17 ½" x 27". The system has the following embedded components: Field-replaceable processor module •... -
Page 58: Vision Access Board
The board has one DSP and is equipped with sufficient IP codec resources to support its on-board trunk and extension channels. The MAX4000 supports hot plug and removal of access boards (see “Installing and Removing an Access Board” on page 56). Telephony Hardware Manual... - Page 59 The ALTI-VT1E1-2 board has two LEDs to show the T1/E1 signal status. They are located beside each RJ48C connector. Signal status LEDs Figure 3. LEDs showing signal status Green LED Red LED Status Normal operation No signal Telephony Hardware Manual 55...
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Page 60: Installing And Removing An Access Board
Installing and Removing an Access Board You can add, remove, or replace an access board without shutting down the system and MAXCS. To add or remove a board, follow the steps below. Extractor handles Figure 4. ALTI-VT1E1-2 access board Telephony Hardware Manual... - Page 61 2. Select MAX4000 and click the Board button. The Attach/Detach Boards dialog box opens. 3. Select the next open slot (in the example above, it would be slot 2). The Attach button becomes available. 4. Click Attach. A dialog box like the following appears: Telephony Hardware Manual 57...
- Page 62 8. The board, trunk channel and resource appear in MaxAdmin, and the board is up and ready. A message pops up to tell you the board attached successfully: 9. Click OK. Removing a Board 1. In MaxAdmin, go to System > Softswitch Component Management. 2. Select MAX4000 and click the Board button. Telephony Hardware Manual...
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Page 63: Swapping A Power Supply
The MAX4000’s three power supplies, located in the back of the unit, are easily accessible and hot-swappable (removing or adding a power supply without shutting down the system or MAXCS does not interfere with the operation of the system). Each power supply has its own power cord. Telephony Hardware Manual 59... -
Page 64: Swapping A Hard Drive
When a hard drive is being used for mirroring and is working properly, its LED is green. The spare hard drive LED is orange. The hard drives are located behind the door at the front of the system. Telephony Hardware Manual... - Page 65 3. Insert a good hard drive into the slot, holding its lever up until the drive is fully inserted. Push the lever down to lock. The hard drive you just inserted becomes the standby hard drive, and its LED is orange. Telephony Hardware Manual 61...
- Page 66 Installing and Removing an Access Board Telephony Hardware Manual...
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Page 67: Index
49 conference resource limits 42 MAX1000-R system 49 Triton T1E1/PRI board, specs system limitation 50 MAX2000 system 50 Triton VoIP board, specs 37 earthing conductor, require- system limitation 51 ments 21 MAX4000 system 53 electrostatic discharge Telephony Hardware Manual 63... - Page 68 MAX4000 54 warranty 3 Telephony Hardware Manual...
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