Technical Support (Faq); Q & A For General Defects - HANNspree LCD Monitor User Manual

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL DEFECTS
PROBLEM & QUESTION
Power LED is not on
No Plug & Play or screen
image is stretch or seems
out of proportion
Picture is dim, too bright or
fuzzy
Picture bounces or a wave
pattern is present in the
picture
The power LED is ON
(orange) but there's no
video or no picture.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Screen image is not centered
or sized properly.
Picture has color defects
(white does not look white)
Horizontal or vertical
disturbances on the screen
18
POSSIBLE SOLUTION
*Check the power cord.
*Check if the PC system is Plug & Play compatible.
*Check if the Video Card is Plug & Play compatible.
*Check if the D-15 plug pin of Video Cable is bent or
broken.
*Adjust the Clock, Phase or Contrast and Brightness
Controls.
*Manually set resolution to 1280 X 1024
Please consult your operating system manual for specific
instructions.
*Update Video Card driver
*Reposition electrical devices that may cause electrical
interference.
*Computer Power Switch should be in the ON position.
*Computer Video Card should be snugly seated in its slot.
*Make sure monitor's video cable is properly connected
to the computer.
*Inspect monitor's video cable and make sure none of
the pins are bent.
*Make sure computer is operational by hitting the CAPS
LOCK key on the keyboard while observing the CAPS
LOCK LED. The LED should either turn ON or OFF after
hitting the CAPS LOCK key.
*Inspect the monitor's video cable and make sure that
none of the pins are bent.
*Adjust pixel frequency CLOCK and PHASE or press
hot-key (AUTO).
*Adjust RGB color or select color temperature.
*Use win 95/98/2000/NT/ME/XP/ Vista ; "shut-down mode.
Adjust CLOCK" and PHASE or perform hot- key (AUTO).