Farallon Netopia 412 User Manual

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Netopia ISDN Modem

User's Guide

Model 612 for PC Computers

Model 412 for Macintosh Computers

Farallon Communications, Inc.

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Page 1 Netopia ISDN Modem User’s Guide Model 612 for PC Computers Model 412 for Macintosh Computers Farallon Communications, Inc.
Page 2 Under the copyright laws this manual, artwork, software, and product designs may not be copied, in whole or part, without the written consent of Farallon Communications. Under the law, copying includes translation to another language or format.
Page 3: Table Of Contents
Contents Chapter 1 — Introduction...1-1 Netopia ISDN Modem features ... 1-2 Farallon support... 1-3 Netopia ISDN Modem package contents ... 1-3 Computer system requirements ... 1-4 PC requirements ... 1-4 Macintosh computer requirements ... 1-4 Cabling requirements ... 1-5 Chapter 2 — Setting Up ISDN Service ...2-1 About ISDN...
Page 4 Netopia ISDN Modem User’s Guide Chapter 4 — Conﬁguration using a PC...4-1 Conﬁguration using Windows, Windows 95, and Windows NT... 4-2 Placing calls with Windows... 4-10 Installing the Windows 95 modem driver ... 4-10 Placing calls with Windows 95... 4-13 Installing the Windows NT modem driver ...
Page 5 About autobaud ... 6-10 Using the analog device ports ... 6-11 Receiving analog calls ... 6-12 Call routing to the analog device ports... 6-13 Receiving data calls ... 6-16 Chapter 7 — Troubleshooting ...7-1 Netopia ISDN Modem LEDs... 7-2 Troubleshooting tips ... 7-4 Downloading ﬁrmware to your ISDN modem ...
Page 6 Netopia ISDN Modem User’s Guide Farallon Technical Support... TS-1 Before calling Farallon ... TS-1 Environment proﬁle ... TS-2 How to reach us... TS-2 Glossary... GL-1 Index ...1 Limited Warranty and Limitation of Remedies...
Page 7: Chapter 1 - Introduction
Chapter 1 Introduction Analog Modem Analog telephone The Netopia ISDN Modem is an external, stand-alone, ISDN terminal adapter. Using Integrated Services Digital Network (ISDN) technology, the Netopia ISDN Modem provides high-speed access to analog and digital services. With the Netopia ISDN Modem, you can access the Internet, your corporate local area network (LAN), or another individual computer.
Page 8: Netopia Isdn Modem Features
Point (PPP) protocol over ISDN. The Netopia ISDN Modem comes in two models: Model 612 for use with PC computers Model 412 for use with Macintosh computers The Netopia ISDN Modem’s features include: Support high-speed digital access using Multilink PPP, Stac compression, and a high-speed serial port.
Page 9: Farallon Support
The Netopia ISDN Modem package includes: A Netopia ISDN Modem unit (model 612 connects to a PC; model 412 connects to a Macintosh computer) A power cable with an AC wall transformer A DB-25–to–DB-9 serial cable (model 612 only) A DB-25–to–mini-DIN-8 serial cable (model 412 only)
Page 10: Computer System Requirements
Netopia ISDN Modem User’s Guide Computer system requirements Refer to the appropriate section below for information on PC and Macintosh computer requirements. PC requirements Your PC should have the following: A 386, 486, or Pentium processor 640 KB of conventional memory MS-DOS 5.0 or later operating system Microsoft Windows 3.1 or later, Windows 95, or Windows NT A hard disk drive with 2 MB of free space...
Page 11: Cabling Requirements
Your communications software, such as a PPP client application, may additionally require: System 7.1 or later A Macintosh computer equipped with a 68020 or later CPU Cabling requirements Your package contains a PC or Macintosh serial cable to connect the Netopia ISDN Modem to your computer. If your PC computer has a 25-pin serial port, you will need a DB-9–to–DB-25 adapter.
Page 13: Chapter 2 - Setting Up Isdn Service
Chapter 2 Setting Up ISDN Service This chapter shows you how to set up ISDN service. You will learn about what ISDN is, how to prepare for setting up an ISDN line, and how to work with an ISDN service provider. If you already have an ISDN line, you may still want to read the rest of this chapter to ﬁnd the ISDN information needed to properly conﬁgure your Netopia ISDN Modem.
Page 14: About Isdn
Netopia ISDN Modem User’s Guide About ISDN ISDN uses digital technology to connect to the public telephone network. Using the existing copper wire and public telephone network infrastructure, ISDN provides for existing voice services and high-speed, dial-up data service. Networks using ISDN communicate more efﬁciently than those using analog lines.
Page 15 Your computer Analog connection Digital connection Analog or digital connection Internet Service Provider or online service Using analog devices with the Netopia ISDN Modem to communicate with analog voice and data services Setting Up ISDN Service Analog modem Netopia PWR TEST D Analog phone Netopia ISDN Modem...
Page 16 Netopia ISDN Modem User’s Guide Digital connection Internet Service Provider or online service Your computer Public telephone network Corporate Using the Netopia ISDN Modem to connect to digital voice and data services * If you choose not to connect any analog devices to the Netopia ISDN ModemÕs analog device ports, you will be able to connect to other ISDN devices, but not to analog devices.
Page 17: Terms Used In This User's Guide
Setting Up ISDN Service Terms used in this user’s guide The following ISDN-related terms are used in this user’s guide: Basic Rate Interface (BRI): BRI is the type of ISDN service you will order from the ISDN service provider. A BRI ISDN line has two B channels and a D channel.
Page 18: Spid Formats
Netopia ISDN Modem User’s Guide Example SPIDs SPID formats The exact format of ISDN SPIDs is sometimes a point of confusion. This is because several formats exist, and some formats allow variations. The table below displays the general SPID formats for some of the types of ISDN switch conﬁgurations supported by the Netopia ISDN Modem.
Page 19: Preparing For An Isdn Line
Preparing for an ISDN line When you order an ISDN line, you will exchange information with the ISDN service provider about the kind of service you need. The provider, in turn, will give you some information about your line that will be useful when you conﬁgure your Netopia ISDN Modem.
Page 20: Decide On A Type Of Isdn Line
Netopia ISDN Modem User’s Guide Decide on a type of ISDN line An ISDN line can be conﬁgured to carry data only, or both data and voice. Choose a phone line To order an ISDN line, you must either designate an existing telephone line to be converted, or order a new line to be installed.
Page 21: Ordering Your Isdn Line
Ordering your ISDN line Be sure to check the accuracy of the information you enter on the worksheet. Some of it will be needed later when you conﬁgure your Netopia ISDN Modem. It’s also a good idea to have the worksheet available if you call Farallon technical support.
Page 22: Contacting The Telephone Company
2-10 Netopia ISDN Modem User’s Guide Contacting the telephone company Below is a list of items that can help you order your ISDN line more easily. These items correlate with items in section 3 of the ISDN Worksheet (see page 2-18).
Page 23 State Idaho Iowa Illinois Indiana Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Jersey New Hampshire New Mexico New York North Carolina North Dakota Setting Up ISDN Service 2-11 Telephone Number 800-898-WORK 800-898-WORK 800-TEAM-DATA 800-TEAM-DATA 800-SWB-ISDN 800-858--9413;...
Page 24 2-12 Netopia ISDN Modem User’s Guide State Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Washington DC West Virginia Wisconsin Wyoming ISDN line conﬁguration. Your telephone company may have the Netopia ISDN Modem on a list of supported products that have been tested with a particular ISDN line conﬁguration.
Page 25 Type of switch conﬁguration used on your line. You must receive this information from your telephone company to prop- erly conﬁgure the Netopia ISDN Modem. The switch should be one of the types supported by the Netopia ISDN Modem: AT&T 5ESS custom Northern Telecom DMS-100 or Siemens EWSD AT&T 5ESS Directory numbers and SPID (service proﬁle identiﬁer) num-...
Page 26: General Isdn Line Conﬁguration
2-14 Netopia ISDN Modem User’s Guide General ISDN line conﬁguration What if your telephone company does not recognize the Netopia ISDN Modem? You can still use the ISDN Worksheet, but follow these steps: Ask for a standard Basic Rate Interface (BRI). Ask the telephone company representative what type of switch the company will use for your line: AT&T 5ESS custom, North- ern Telecom DMS-100/Siemens EWSD, or AT&T 5ESS.
Page 27 ISDN Line AT&T 5ESS Conﬁguration Custom Parameter Standard (2B+D) line with Line type point-to-point conﬁguration 2B1Q (no NT1 Line code required) U interface with an Interface type RJ-45 jack Directory numbers Maximum terminals Maximum B channels Circuit-switched voice Circuit-switched voice limit Circuit-switched voice channel Circuit-switched...
Page 28 2-16 Netopia ISDN Modem User’s Guide ISDN Line AT&T 5ESS Conﬁguration Custom Parameter Circuit-switched data limit Terminal type A (basic terminal) Display Actual user Voice or data Both Data option Call appearance Idle preference Circuit-switched option Bearer restriction option Protocol SPID sufﬁx Terminal Endpoint Identiﬁer...
Page 29 Ask the telephone company representative to provide the infor- mation you need to ﬁll out section 3 of the worksheet. Present the ordering information you receive from the tele- phone company representative to the ISDN line installer or tele- phone company service representative in your area. Also, make sure that your local telephone company installer installs a new or rewires an existing RJ-11 or RJ-45 jack for your ISDN line.
Page 30 2-18 Netopia ISDN Modem User’s Guide 1. Telephone company contact information Name and address: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Telephone/Fax numbers: _______________________________________ E-mail address: _______________________________________________ 2. Your information Street address where your ISDN line is located: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Contact person at this location, including phone number: _____________________________________________________________ Is this an existing line or a new line (to be installed)? Should the number for this line be listed in the telephone company’s directory?
Page 31 3. ISDN information ISDN line conﬁguration method used (check one): Type of switch (check one): Primary directory number (ID 1): ________________________________ Primary SPID (1): _____________________________________________ Secondary directory number (ID 2): _____________________________ Secondary SPID (2): __________________________________________ B channel data rate: __________________________________________ Circuit ID number: ____________________________________________ Long distance carrier used on ISDN line: _________________________ __ By product (Netopia ISDN Modem)
Page 33: Chapter 3 - Installing The Netopia Isdn Modem
Chapter 3 Installing the Netopia ISDN Modem This chapter describes the installation of the Netopia ISDN Modem. The installation procedure assumes that you are familiar with PCs or Macintosh computers. If you are not, refer to the documentation that accompanied your computer for instructions on hardware installation and operating system commands.
Page 34 Netopia ISDN Modem User’s Guide Connecting to a PC To connect the Netopia ISDN Modem model 612 to a PC: Turn off the computer and ensure that the Netopia ISDN Modem is not plugged in. Connect the 25-pin male end of the ISDN modem’s serial cable to the port labeled RS-232 on the ISDN modem’s back panel.
Page 35 Caution! Do not connect the ISDN cable to the Netopia ISDN Modem’s RJ-11 analog device ports (identiﬁed by the telephone icon). These ports are designed for connecting standard analog telephone equipment. Connect the other end of the ISDN cable to the RJ-11 or RJ-45 ISDN wall jack.
Page 36: Connecting To A Macintosh Computer
Netopia ISDN Modem User’s Guide Connecting to a Macintosh computer To connect the Netopia ISDN Modem model 412 to a Macintosh computer: Turn off the computer and ensure that the Netopia ISDN Modem is not plugged in. Connect the 25-pin male end of the ISDN modem’s serial cable to the port labeled RS-232 on the ISDN modem’s back panel.
Page 37 Caution! Do not connect the ISDN cable to the Netopia ISDN Modem’s RJ-11 analog device ports (identiﬁed by the telephone icon). These ports are designed for connecting standard analog telephone equipment. Connect the other end of the cable to the RJ-11 or RJ-45 ISDN wall jack.
Page 38: Connecting Analog Equipment
Netopia ISDN Modem User’s Guide Connecting analog equipment To connect a touch-tone telephone, answering machine, fax machine, or external analog modem to the Netopia ISDN Modem: Turn off the computer and ensure that the Netopia ISDN Modem is not plugged in. Insert one RJ-11 connector into one of the analog device ports on the Netopia ISDN Modem (these ports are labeled with a telephone icon).
Page 39: Chapter 4 - Conﬁguration Using A Pc
Chapter 4 Conﬁguration using a PC This chapter explains how to conﬁgure your Netopia ISDN Modem using a PC. You will install the Netopia Windows conﬁguration software and use it to conﬁgure your ISDN modem under Windows, Windows 95, and Windows NT.
Page 40 Netopia ISDN Modem User’s Guide Conﬁguration using Windows, Windows 95, and Windows NT Steps 1 to 4: Installing the software This section describes how to conﬁgure the Netopia ISDN Modem using Windows, Windows 95, and Windows NT. Insert the Netopia ISDN Modem Conﬁguration Software for DOS and Windows diskette into an available ﬂoppy drive.
Page 41 Conﬁguration using a PC Click Continue to install the ﬁles. A message will appear on the screen and inform you if the installation was successful. If the installation was not successful, try running the installation program again. If you are using Windows 3.x, a dialog box appears and ask if you want to install a COM port enhancement driver.
Page 42 Netopia ISDN Modem User’s Guide Steps 5 to 9: Running ISDN Assistant ISDN Assistant is a program that detects the switch type and conﬁgures the SPID(s). ISDN Assistant automatically runs if it detects any change to the conﬁguration parameters, for example, if the ISDN modem is connected to a different ISDN line.
Page 43 Click Next. A dialog box appears, indicating that the Netopia ISDN Modem is detecting the SPID for the ﬁrst telephone num- ber (it takes a minute or two to conﬁgure the SPID). After the SPID is conﬁgured, another dialog box appears. If you have a second telephone number for your ISDN line, enter it, and then click Next.
Page 44 Netopia ISDN Modem User’s Guide About the conﬁguration dialog box Status area Message bar After running ISDN Assistant, the conﬁguration program will automatically try to detect the COM port to which the Netopia ISDN Modem is connected. If the program can detect the COM port, the conﬁguration dialog box appears.
Page 45 Step 10: Conﬁguring call routing Step 11: Conﬁguring the B channel data rate The right side of the dialog box shows the ISDN modem’s ﬁrmware version, along with any installed options, such as Multilink PPP. For information about Multilink PPP, section on page 6-4.
Page 46 Netopia ISDN Modem User’s Guide Step 12: Enabling and disabling Multilink PPP Steps 13 to 14: Completing the conﬁguration If you select the Toll Saver option in the conﬁguration dialog box, Toll Saver will be applied to all outgoing ISDN calls. You must disable the Toll Saver feature to place calls to devices that do not support this feature.
Page 47 Entering the switch type and SPID parameters In most cases, ISDN Assistant will enter the information required to connect to your Netopia ISDN Modem. However, if ISDN Assistant doesn’t conﬁgure your ISDN modem correctly or if you want to enter information yourself, you can follow the instructions below to enter conﬁguration information directly into the conﬁguration dialog box.
Page 48: Placing Calls With Windows
4-10 Netopia ISDN Modem User’s Guide If the D channel LED indicates a proper connection to the ISDN switch by turning off and you are using Windows, you can use your communications software to establish an ISDN connection. Go to the next section to place calls using your ISDN modem.
Page 49 From the Start menu, select Settings, then select Control Panel. Double-click the Modems icon. The Modems Properties dialog box appears. Conﬁguration using a PC 4-11...
Page 50 4-12 Netopia ISDN Modem User’s Guide Click the Add button. The Install New Modem dialog box appears. Check the Don’t detect my modem… box to prevent automatic detection of the Netopia ISDN Modem. Click Next. The dialog box listing modem manufacturers and modem models appears. Click Have Disk.
Page 51: Placing Calls With Windows 95
This completes the Windows 95 conﬁguration procedure. If you are using Windows 95, go on to the Windows 95” Placing calls with Windows 95 This section describes how to set up connections to various destinations using the Dial-Up Networking feature of Windows 95. The Dial-Up Networking feature in Windows 95 is PPP client software used in a range of corporate LAN-access and internet-access applications.
Page 52 4-14 Netopia ISDN Modem User’s Guide Select a Netopia ISDN Modem driver from the Select a modem pop-up menu and click Conﬁgure. The Netopia ISDN Modem dialog box appears. Select the COM port to which the Netopia ISDN Modem is physically connected.
Page 53 Steps 9 to 10: To place a call, double-click on a connection icon. The Connect Placing a call To dialog box appears. 10. Enter your user name and login password in the appropriate ﬁelds, and then click Connect. (See your Windows 95 documen- tation for more information about making connections.) Note: The Dial-Up Networking utility reports the speed of the ﬁrst connection only.
Page 54: Installing The Windows Nt Modem Driver
4-16 Netopia ISDN Modem User’s Guide Installing the Windows NT modem driver If you are using Windows NT, you need to install a modem driver for your ISDN modem before you can place calls. Follow the instructions below to install the Windows NT modem driver. Note: The Remote Access Service (RAS) software must be installed on your system before you install the Windows NT modem driver.
Page 55 Double-click the Network icon. The Network Settings dialog box appears. Select Remote Access Service from the Installed Network Soft- ware list box. Click the Conﬁgure button. The Remote Access Setup dialog box appears. 10. If a modem is already conﬁgured and appears in the dialog box, select the modem in the dialog box and click the Remove but- ton.
Page 56: Placing Calls With Windows Nt
4-18 Netopia ISDN Modem User’s Guide 12. Select the COM port to which the ISDN modem is connected from the Port pop-up menu and then click OK. The Remote Access Setup message box appears. 13. Click Cancel to cancel automatic modem detection. The Conﬁg- ure Port dialog box appears.
Page 57: Windows Conﬁguration Options
Windows conﬁguration options You can use the Netopia Windows conﬁguration program to test your ISDN switching connection, save and load modem settings, and download new ﬁrmware to your ISDN modem. You can use the Windows conﬁguration software with Windows, Windows 95, and Windows NT.
Page 58 4-20 Netopia ISDN Modem User’s Guide Click the Tests button. The Modem Protocol Trace and Diagnos- tics windows appear. Enter a phone number in the Phone Number ﬁeld. (Make sure you enter the number associated with an ISDN line.) Click the Call button. The diagnostic program traces the progress of the call from the ISDN modem to the destination and reports information about the call in the Modem Protocol Trace window.
Page 59 Saving modem settings You can save the current modem settings to a conﬁguration ﬁle. This allows you to save different conﬁgurations and then quickly load the settings from the conﬁguration ﬁle and conﬁgure the modem in a particular way. The conﬁguration ﬁle contains all the conﬁguration parameters currently set in the Netopia ISDN Modem.
Page 60 4-22 Netopia ISDN Modem User’s Guide Click the Save button on the toolbar. The dialog box used to save ﬁles appears. Use the dialog box to save the ﬁle under the name and in the location you want. Make sure you use the .cfg extension for the ﬁlename.
Page 61: Conﬁguration Using Dos
Conﬁguration using DOS Steps 1 to 3: Installing the software Steps 4 and 5: Selecting the COM port This section describes how to conﬁgure the Netopia ISDN Modem using DOS. Create a directory on the hard drive. For example, to create a directory named netopia on your C drive, at the C:\ prompt type: md c:\netopia...
Page 62 4-24 Netopia ISDN Modem User’s Guide Step 6: Selecting the switch type Steps 7 to 9: Conﬁguring Phone #1 Press F10 to connect to the Netopia ISDN Modem via the chosen COM port. The conﬁguration screen appears. Move the cursor to the ISDN switch type used by your telephone company and press the space bar to select it.
Page 63 Steps 10 to 12: 10. If you have a second telephone number associated with your Conﬁguring Phone #2 11. If you entered a number for Phone #2, move the cursor to the 12. If you entered a number for Phone #2, you can also choose to Step 13: 13.
Page 64: Placing Calls With Dos
4-26 Netopia ISDN Modem User’s Guide Placing calls with DOS If the D channel LED indicates a proper connection to the ISDN switch, you can place your ﬁrst call. You can use any standard communications application that recognizes AT commands. Note: Most areas require you to dial ISDN calls with 11 digits (for example, 1-800-555-1212), even for local calls.
Page 65 Chapter 5 Conﬁguration using a Macintosh computer This chapter explains how to conﬁgure your Netopia ISDN Modem to work with Macintosh computers. Topics covered in this chapter include: How to conﬁgure your Netopia ISDN Modem to work with a Macintosh computer How to place calls with a Macintosh computer...
Page 66 Netopia ISDN Modem User’s Guide Conﬁguration using a Macintosh computer Steps 1 to 2: Installing the software Steps 3 to 6: Selecting the serial port options To conﬁgure the Netopia ISDN Modem for a Macintosh computer: Create a folder on your hard disk for the Netopia ﬁles and assign a name to the folder (for example, “Netopia ISDN Modem”).
Page 67: Chapter 5 - Conﬁguration Using A Macintosh Computer
Steps 7 to 9: You can use ISDN Assistant to conﬁgure your ISDN modem. ISDN Running ISDN Assistant Assistant is a program that detects the switch type and conﬁgures the SPID(s). ISDN Assistant starts up automatically the ﬁrst time you conﬁgure your ISDN modem or after you make a change to the conﬁguration parameters, for example, if you connect the ISDN modem to a different ISDN line.
Page 68 Netopia ISDN Modem User’s Guide After the switch type is conﬁgured, the dialog box for the ﬁrst telephone number appears. Enter the ﬁrst telephone number for your ISDN line. Click OK. After the SPID for the ﬁrst telephone number is conﬁgured, the dialog box for the second telephone number appears.
Page 69: The Isdn Setup Application
Conﬁguration using a Macintosh computer The ISDN Setup application The ISDN Setup application has four conﬁguration windows: Easy Setup, Advanced, Utilities, and Modem View. Each window has its own labeled tab. To access a conﬁguration window, click on its tab. The Easy Setup window is always on top when you ﬁrst open the ISDN Setup application.
Page 70: The Easy Setup Window
Netopia ISDN Modem User’s Guide The Easy Setup window The Easy Setup window appears when you ﬁrst open the ISDN Setup application. Use this window to deﬁne your: Telephone company’s ISDN switch type B channel Service Proﬁle Identiﬁers (SPIDs) B channel Directory Numbers (DNs) Call routing preferences The telephone company installer provides these parameters to you when your ISDN line is installed.
Page 71 For information about call routing, analog device ports” section on page 6-13. available for the Netopia ISDN Modem Model 412.) If you do not have a secondary SPID and DN, skip steps In the B2 Channel SPID entry ﬁeld, enter the SPID associated with the secondary directory number (DN).
Page 72 Netopia ISDN Modem User’s Guide Note: If you want to change the settings displayed in the window to the settings currently deﬁned in the Netopia ISDN modem, click the Revert button. This button is useful if you make a mistake entering new settings in the window and want to revert to the old settings.
Page 73: The Advanced Window
Conﬁguration using a Macintosh computer The Advanced window The Advanced window contains three main areas: B Channels Enable Multilink PPP Serial Port In most cases, you’ll probably only need to modify the Data Rate setting, which appears in the B Channels area. Note: The changes you make in the Advanced window are not sent to the ISDN modem until you click the Set Modem button.
Page 74 Data compression is a method of reducing the size of data without losing any of the information. Models 412 and 612 of the Netopia ISDN Modem automatically use Stac data compression to compress data to improve data transfer times.
Page 75 Conﬁguration using a Macintosh computer 5-11 V.120 Frame Type. The V.120 Frame Type pop-up menu lets you choose either I or UI as the V.120 frame type. Leave this set at I unless your system administrator or ISP instructs you to specify UI. Enable Multilink PPP The Enable Multilink PPP area lets you enable and disable the modem’s Multilink PPP and dynamic bandwidth allocation features...
Page 76 5-12 Netopia ISDN Modem User’s Guide EndPt ID Class. The Endpt (Endpoint) ID Class pop-up menu lets you choose the method by which an Endpoint ID is assigned. An Endpoint ID is a number that some hosts use to keep track of a particular connection.
Page 77 Conﬁguration using a Macintosh computer 5-13 CD Control. Use the CD (Carrier Detect) Control pop-up menu to control how the modem handles the carrier signal. The available options are Always On, On After Connect, and Temp Off At Disconnect. Always On. Carrier detect remains on at all times. On After Connect.
Page 78: The Utilities Window
5-14 Netopia ISDN Modem User’s Guide The Utilities window You can use the Utilities window to do the following: Test the ISDN switching connection to the telephone company Restore the modem’s original factory settings Update the modem with new ﬁrmware Testing the ISDN switching connection You can use the diagnostic mode to test your ISDN switching connection to the telephone company.
Page 79 Conﬁguration using a Macintosh computer Note: When you enter diagnostic mode, you cannot perform other tasks, such as quitting the program or activating other windows, until you exit from diagnostic mode. To use the diagnostic mode: Check the Set Diagnostic Mode box in the Utilities window. Type a phone number in the Dial No.
Page 80: The Modem View Window
5-16 Netopia ISDN Modem User’s Guide The Modem View window The Modem View window displays detailed information about the ISDN modem’s current conﬁguration. You can also use this window to display the S registers associated with each setting. For information about S registers, see Appendix A, “Modem Operation.”...
Page 81 Conﬁguration using a Macintosh computer The default view of the Modem View window displays the following information: Firmware version number Switch type B-channel directory numbers and SPIDs Call routing and auto answer settings B-channels setup Multilink PPP settings Serial port control settings Miscellaneous connection options Read-only registers’...
Page 82: Saving And Loading Modem Settings
5-18 Netopia ISDN Modem User’s Guide Saving and loading modem settings You can save the current modem settings to a conﬁguration ﬁle. This allows you to save different conﬁgurations and then quickly load the settings from the conﬁguration ﬁle and conﬁgure the modem in a particular way.
Page 83 Conﬁguration using a Macintosh computer Note: You can read a saved conﬁguration ﬁle using a text editor such as SimpleText or Notepad. However, if you make any changes to the ﬁle using a text editor, the ISDN Setup application will not be able to open the modiﬁed ﬁle.
Page 84: Quitting The Isdn Setup Application
5-20 Netopia ISDN Modem User’s Guide Placing calls with a Macintosh computer Quitting the ISDN Setup application After you’ve conﬁgured your ISDN modem: Choose Quit from the File menu. If you’ve changed the conﬁgu- ration settings without updating the ISDN modem and/or saving the settings to a modem settings document, an alert dialog box appears.
Page 85: Chapter 6 - Advanced Features
Chapter 6 Advanced Features This chapter illustrates how to use the advanced features available in your Netopia ISDN Modem. This chapter covers the following topics: Placing calls using AT commands Using Multilink PPP Using PPP authentication protocols Using the analog device ports Receiving data calls Receiving analog calls The Netopia ISDN Modem uses AT commands and S registers for...
Page 86: Placing Calls Using At Commands
Netopia ISDN Modem User’s Guide Placing calls using AT commands Your communications software can communicate with the Netopia ISDN Modem using standard AT commands. To conﬁgure your software, select a Hayes-compatible modem conﬁguration, such as “generic modem,” if no special setting is available for the Netopia ISDN Modem.
Page 87: Using Data Compression
Using data compression Compression is a method of reducing the size of data without losing any of the information. Models 412 and 612 of the Netopia ISDN Modem automatically use Stac data compression to compress data to improve data transfer times.
Page 88: Using Multilink Ppp
Netopia ISDN Modem User’s Guide Using Multilink PPP The Netopia ISDN Modem supports Multilink PPP, which can link the two ISDN B channels and allow a maximum digital connection of 128 Kbps. Multilink PPP is enabled by default. If want to use Multilink PPP, make sure: Multilink PPP is turned on in the Netopia ISDN Modem.
Page 89: Storing Multilink Endpoint Identiﬁers In S Registers
Advanced Features By default, the ISDN modem makes calls using the 2 B channels. Note that there may be cost implications to the use of two B channels. Check your usage rates with your service providers, such as the telephone company, Internet Service Provider, or online service provider.
Page 90: Using Ppp Authentication Protocols
Netopia ISDN Modem User’s Guide S register 82 stores the Multilink Endpoint Identiﬁer Class value. Valid class values are listed in Operation.” S register 83 stores the actual Multilink Endpoint Identiﬁer. Note: This option is not required in most cases, so these registers typically do not have to be changed.
Page 91: Using Dynamic Bandwidth Allocation
Advanced Features Note: You cannot use CHAP when you make Multilink PPP calls. CHAP is disabled by default, so this should not be a problem. However, if CHAP is enabled, before you make a Multilink PPP call, you must disable CHAP by sending the command, ATS84=1, to the ISDN modem using your communications application.
Page 92: Placing A Toll Saver Call
Netopia ISDN Modem User’s Guide Placing a Toll Saver call About QuickSelect The Toll Saver feature allows you to place a data call using a voice channel, thereby saving the extra cost often associated with placing a data call. By combining the Toll Saver feature with the Netopia ISDN Modem’s built-in data compression, you can transfer up to 128 Kbps of data for the cost of a single voice call.
Page 93: Optimizing Serial Port Performance
Advanced Features Optimizing serial port performance The serial port speed of most PC and Macintosh computers limits the computer’s maximum data transmission rate. Typically, PCs and Macintosh computers are limited to a maximum transmission speed of 115.2 Kbps. However, advanced serial cards and drivers are available to boost the serial port speed up to 230.4 Kbps.
Page 94: About Autobaud
6-10 Netopia ISDN Modem User’s Guide About autobaud Autobaud automatically detects your computer’s serial port current data rate, up to 115.2 Kbps (autobaud does not support 230.4 Kbps transmissions). To set the baud rate to the maximum speed of 230.4 Kbps, ﬁrst make sure your computer’s serial port and your communications software support 230.4 Kbps transmission speed.
Page 95: Using The Analog Device Ports
Advanced Features 6-11 Using the analog device ports If you have analog touch-tone telephones, answering machines, fax machines, external analog modems, or other analog telephone devices, you can connect them to the two RJ-11 modular jacks on the Netopia ISDN Modem. The two ports are located above the telephone icon on the back panel of the ISDN modem.
Page 96: Receiving Analog Calls
6-12 Netopia ISDN Modem User’s Guide Receiving analog calls The Netopia ISDN Modem can receive incoming analog calls, such as calls from an ordinary fax machine or pay phone. The ISDN modem will direct the call to devices connected to the two analog ports.
Page 97: Call Routing To The Analog Device Ports
Call routing to the analog device ports Because ISDN supports two independent B channels, you can use each channel separately. You can use the Netopia conﬁguration software to route calls on telephone numbers 1 and 2 to speciﬁc analog device ports. By default, incoming calls to ISDN telephone numbers 1 and 2 ring both analog device ports simultaneously.
Page 98 6-14 Netopia ISDN Modem User’s Guide If both ports are selected for a telephone number, incoming calls ring devices attached to both ports simultaneously. If you have only one phone number for your ISDN line and two analog devices connected to the analog device ports, check the Phone Port 1 and Phone Port 2 boxes in the Number 1 area.
Page 99 Phone Number and Port Selections Phone #1 Port 1 Port 2 Phone #2 Port 1 Port 2 Phone #1 Port 1 Port 2 Phone #2 Port 1 Port 2 Phone #1 Port 1 Port 2 Phone #2 Port 1 Port 2 Phone #1 Port 1 Port 2...
Page 100: Receiving Data Calls
6-16 Netopia ISDN Modem User’s Guide Receiving data calls The Netopia ISDN Modem can receive incoming circuit-switched data calls from other Netopia ISDN Modems or from ISDN devices and Switched 56 equipment. If you are using one B channel, and you receive a data call on the number associated with the other B channel, the incoming data call will ring through.
Page 101: Chapter 7 - Troubleshooting
Chapter 7 Troubleshooting This chapter explains how to isolate and solve problems encountered with the Netopia ISDN Modem. Problems may stem from incorrect option settings or improper installation. Topics covered in this chapter include: Information about the Netopia ISDN Modem LEDs Tips on troubleshooting problems Instructions on how to download new ﬁrmware to your Netopia ISDN Modem...
Page 102: Netopia Isdn Modem Leds
Netopia ISDN Modem User’s Guide Netopia ISDN Modem LEDs Color Power Indicator. Lit when power is on and remains lit as long as power is Power Green available from the AC wall transformer plugged into the electrical outlet. Self-Test/Status. Flashes when the ISDN modem is executing its power-up self-test or a user-initiated reset.
Page 103 Color B-2 Channel Indicator. The activity state of the B-2 channel. Green indicates a data call. Yellow indicates an analog (voice) call. Yellow If a call is in a dialing state, the LED ﬂashes. When a call is active, the LED stays lit. (The color of the LED (green or green yellow) indicates if the call is a data call or an analog call.) When the call is disconnected, the LED goes off.
Page 104: Troubleshooting Tips
Netopia ISDN Modem User’s Guide Troubleshooting tips Before you call Farallon’s technical support for assistance, check the following: The power supply is connected and the Power LED is on. Press the Reset button on the Netopia ISDN Modem and observe the Test LED. During the power-up self-test, the Test LED ﬂashes.
Page 105 Troubleshooting When the D channel LED goes out, it indicates that a valid communication channel has been established and you can make calls. If the D channel LED remains lit for more than a few minutes, it is likely that there is a poor physical connection to the local telephone company.
Page 106 Netopia ISDN Modem User’s Guide If the D channel LED goes out, the ISDN modem is ready to place and receive calls. If you have a standard analog telephone attached to one of the ISDN modem’s analog device ports, you can place a voice call in the normal fashion.
Page 107 Depending upon the location of the destination you are dialing, there may be an incompatible local or toll tele- phone company. Though this is uncommon, if you suspect a telephone company problem when dialing local or toll data connections, contact your local telephone company and have it verify that you can dial a data call to the desti- nation telephone number.
Page 108: Downloading Firmware To Your Isdn Modem
Netopia ISDN Modem User’s Guide Downloading ﬁrmware to your ISDN modem If you have gone through the troubleshooting tips and still are unable to resolve the problem, contact Farallon technical support. (See the “Farallon Technical Support” information on contacting Farallon.) Make sure you have your Netopia access card when you call.
Page 109 Caution! If the ﬁrmware download is interrupted or does not seem to complete properly, do not reset or disconnect the ISDN modem, as this may damage the memory chip inside the ISDN modem. If the serial cable is disconnected or your computer crashes, reconnect the cable or restart the computer and try to download the ﬁrmware again.
Page 110: From A Macintosh Computer
7-10 Netopia ISDN Modem User’s Guide Caution! Caution! If the ﬁrmware download is interrupted or does not seem to complete properly, do not reset or disconnect the ISDN modem, as this may damage the memory chip inside the ISDN modem. If the serial cable is disconnected or your computer crashes, reconnect the cable or restart the computer and try to download the ﬁrmware again.
Page 111: Appendix A - Modem Operation
Appendix A Modem Operation Your communications software will handle most, if not all, of the Netopia ISDN Modem operations; however, there may be circumstances where you will want to access the ISDN modem directly. This appendix covers modem basics and operating the Netopia ISDN modem manually from the keyboard.
Page 112: Modem Basics
Netopia ISDN Modem User’s Guide Modem basics A modem provides computer-to-computer communications over telephone lines. It acts like a telephone by dialing and answering calls. Your Netopia ISDN Modem uses digital technology to connect to the public telephone network. Yet, like analog modems, you use standard AT commands to communicate with the ISDN modem.
Page 113: The At Command Set
The AT command set All instructions to a modem are sent using AT commands— commands that begin with the letters AT. The AT tells the modem, “Attention! A command is coming.” In the AT command set, the AT is followed by one or more commands and ends when you press the Return key.
Page 114 Netopia ISDN Modem User’s Guide on the screen after command execution. You may select the form of result codes sent by the ISDN modem (ATV0 or ATV1), or you may issue the ATQ1 command and disable the result codes. If the ISDN modem’s result code settings are turned off, you will not see the result codes on your computer screen.
Page 115: Using The Modem
Using the modem To ensure that your ISDN modem is operating correctly, run your communications software and make sure the ISDN modem is in command mode. The modem does not need to be connected to a phone line for these tests. Type AT and press the Return key.
Page 116 Netopia ISDN Modem User’s Guide Here's a dial string example: AT V1 D 14085551212 <Enter> Attention Turn on long form reporting so the result codes will show words instead of numbers Dial an ISDN digital connection to the telephone number that follows 14085551212 Telephone number <Enter>...
Page 117 Modem Operation Hanging up To disconnect the modem from the phone line, type +++ to enter command mode, then type ATH and press the Return key. Clearing the command buffer The command buffer acts as memory, storing up to 40 command characters in a single command line.
Page 118: Modem Command Summaries
Netopia ISDN Modem User’s Guide Modem command summaries This section contains lists of the AT modem commands, S registers, and result codes for the Netopia ISDN modem. Many of the AT commands require you to specify a value along with the AT command in order to clarify the command function.
Page 119 Command Description Compression. When enabled, compresses data to improve data transfer times using the Stac compression method. The following check modes are available–None, One Byte Sequence Number, Extended. Extended is the preferred method. %C0 disables compression. %C2 enables compression. &C Serial port CD control &C0 forces CD to remain on at all times.
Page 120 A-10 Netopia ISDN Modem User’s Guide Command Description &F Restores all factory default settings. Hangs up the current connection. Identiﬁcation displays the product and options ID. displays the ﬂash memory checksum. displays the modem model, interface type, ﬁrmware revision number, ﬁrmware release date, and boot version number.
Page 121: S Registers
Command Description Link inactivity timer disables inactivity timer (default). link inactivity timer in minutes. The ISDN modem automatically disconnects the call if no activity is sensed within n (n = 1–255) minutes. Result code format enables short form result codes. enables long form result codes (default).
Page 122 A-12 Netopia ISDN Modem User’s Guide For example, to enable Auto Answer, enter the following using your communications application: ATS0=1. Register Description Auto Answer 0 — Disabled (default) 1 — Enabled ISDN Switch Signaling Type 0 — Unknown 1 — AT&T 5ESS Custom 3 —...
Page 123 Register Description Terminal Initialization State for SPID 1 Indicates the status of the ﬁrst TEI using SPID 1. This ﬁeld is read-only. 0 — Netopia ISDN Modem has not attempted initialization 1 — Netopia ISDN Modem has initialized successfully using SPID 1 2 —...
Page 124 A-14 Netopia ISDN Modem User’s Guide Register Description Incoming Voice Call Routing Default: 15 Phone #1 Calls blocked Calls routed to Phone Port 1 only Calls routed to Phone Port 2 only Calls routed to Phone Port 1 or 2 Calls blocked Calls routed to Phone Port 1 only...
Page 125 Register Description ISDN Caller ID for Voice Calls on Phone Port 1 Displays the phone number of an incoming voice call on Phone Port 1. This ﬁeld is read-only. ISDN Caller ID for Voice Calls on Phone Port 2 Displays the phone number of an incoming voice call on Phone Port 2.
Page 126 A-16 Netopia ISDN Modem User’s Guide Register Description Multilink PPP Endpoint Identiﬁer Class If required, this information is provided by your Internet Service Provider. 1 — Locally Assigned Address 2 — Internet Protocol (IP) Address 3 — IEEE 802.1 Globally Assigned MAC Address 4 —...
Page 127: Isdn Modem Result Codes
ISDN modem result codes The following table lists the Netopia ISDN Modem result codes. Verbose Meaning The most recent command or action was successfully completed. RING An incoming call is present and no AT Answer command is outstanding. NO CARRIER The most recent call attempts did not establish a call or the physical ISDN interface is not operational.
Page 128 A-18 Netopia ISDN Modem User’s Guide Verbose Meaning CONNECT The serial port connection is 12000 bps. 12000 CONNECT The serial port connection is 14400 bps. 14400 CONNECT The serial port connection is 19200 bps. 19200 CONNECT The serial port connection is 38400 bps. 38400 CONNECT The serial port connection is 57600 bps.
Page 129: Appendix B - Isdn Events
Appendix B ISDN Events This is a complete list of the ISDN events that can appear when you run the Netopia conﬁguration software in diagnostic mode. The text that actually appears on screen is shown in bold, followed by a brief explanation and the parameters associated with the event.
Page 130: Isdn Event Cause Codes
Netopia ISDN Modem User’s Guide Clear Request Issued: Clear request was sent to the switch. Associated parameter: called directory number. Disconnect Requested: Disconnect request was sent to the switch. Associated parameter: called directory number. Secondary associated parameter: cause code. ISDN event cause codes These codes appear as associated (secondary) parameters in some of the ISDN events.
Page 131 ISDN Events Under normal situations, the source of this cause is not the network. Cause No. 17: user busy. The called user has indicated the inability to accept another call. It is noted that the user equipment is compatible with call. Cause No.
Page 132 Netopia ISDN Modem User’s Guide Cause No. 29: facility rejected. A facility requested by the user can not be provided by the network. Cause No. 30: response to STATUS INQUIRY. This cause is included in the STATUS message when the reason for generating the STATUS message was the prior receipt of a STATUS INQUIRY message.
Page 133 ISDN Events provided, for example, throughput or transit delay cannot be supported. Cause No. 50: requested facility not subscribed. The requested supplementary service could not be provided by the network because the user has not completed the necessary administrative arrangements with the user’s supporting networks. Cause No 57: bearer capability not authorized.
Page 134 Netopia ISDN Modem User’s Guide Cause No. 81: invalid call reference value. The equipment sending this cause has received a message with a call reference which is not currently in use on the user-network interface. Cause No. 82: identiﬁed channel does not exist. The equipment sending this cause has received a request to use a channel not activated on the interface for a call.
Page 135 ISDN Events Cause No. 96: mandatory information element is missing. The equipment sending this cause has received a message which is missing an information element which must be present in the message before that message can be processed. Cause No. 98: message not compatible with call state or mes- sage type non-existent or not implemented.
Page 137: Appendix C - Technical Speciﬁcations
Appendix C Technical Speciﬁcations Physical dimensions Dimensions: Speciﬁcations for Connectors Computer port: Analog device ports: ISDN port: Power requirements Power input: Power brick output: Environmental operating range Operating temperature: Storage temperature: Relative storage humidity: 8.66" (w) x 5.44" (d) x 1.56" (h) (22cm x 13.8cm x 4cm) RS-232-D with DB-25 connector Two RJ-11 modular jacks, support...
Page 138 Netopia ISDN Modem User’s Guide Agency approvals UL listed FCC Part 15, Class B Bellcore NI-1 CSA approved ISDN support ISDN protocol support: ISDN switch support: ISDN modem software: Compression support: Multilink PPP (Point-to-Point Protocol), Async PPP to Sync PPP conversion, ANSI V.120 North American National ISDN-1 (NI-1), AT&T and Northern Telecom...
Page 139: Rs-232-D Pin Assignments
RS-232-D pin assignments The asynchronous RS-232-D port on the ISDN modem, labeled RS232, is a standard DB-25 female connector. The ISDN modem asynchronous port pin assignments, shown in the following table, conform to standard deﬁnitions for data communications equipment (DCE). Pin # Pin Name Shield Ground (GND)
Page 140: Pc Serial Cable Pin Assignments
Netopia ISDN Modem User’s Guide PC serial cable pin assignments The DB-25 male to DB-9 female pin assignments for the PC serial cable are given below. DB--9 Pin # Data Carrier Detect (DCD) Receive Data (RD) Send Data (SD) Data Terminal Ready (DTR) Signal Ground (GND) Data Set Ready (DSR) Request to Send (RTS)
Page 141: Macintosh Din-8 Pin Assignments
Macintosh DIN-8 pin assignments The DB-25 male to 8-pin DIN male pin assignments for the Macintosh serial cable are given below. DIN-8 Pin # Data Terminal Ready (DTR) Clear to Send (CTS) Send Data (SD) 4, 8 Signal Ground (GND) Receive Data (RD) Data Carrier Detect (DCD) Technical Speciﬁcations...
Page 142: Regulatory Notices
Netopia ISDN Modem User’s Guide Regulatory notices FCC Class B certiﬁcation statement Farallon Communications, Inc. FCC ID: DF63C882 Ringer Equivalent Number (REN) 3 per analog port up to 200 feet on AWG 26 or heavier wiring Made in U.S.A. This device complies with Part 15 of the FCC Rules. Operation is...
Page 143 Technical Speciﬁcations The user may ﬁnd the following booklet prepared by the Federal Communications Commission helpful: The Interference Handboo k This booklet is available from the U.S. Government Printing Ofﬁce, Washington, D.C. 20402. Stock No. 004-000-00345-4. Note: In order to maintain compliance with the limits of a Class B digital device, Farallon requires that you use quality interface cables when connecting to this device.
Page 144 Netopia ISDN Modem User’s Guide Caution! Users should not attempt to make electrical ground connections by themselves, but should contact the appropriate inspection authority or an electrician, as appropriate.
Page 145: Appendix D - About The Com Port Accelerator
Appendix D About the COM Port Accelerator The Microkey Switchboard on a PC with a 16550 UART-based serial port, will provide a reliable and consistent throughput of 115 Kbps to your Netopia ISDN Modem. For Windows 3.1 and 3.11 users wishing to achieve even higher serial port speeds, Switchboard Kbps throughput when a 16650 UART-based serial COM port is present.
Page 146: Installation
Netopia ISDN Modem User’s Guide Installation The Microkey Switchboard installation process is initiated by the Netopia ISDN Modem installation process. Switchboard determines the operating system running on your computer. If it determines that you are running Windows 3.1 or Windows 3.11, the Switchboard installation process continues and the installation program displays the appropriate dialog box.
Page 147 Error Problem Code 1001 Cannot ﬁnd or copy “s7comm.drv” 1002 Cannot ﬁnd or copy “s7vcd.drv” 1003 Cannot ﬁnd or copy “s7combuf.drv” 1004 Cannot create backup “SYSTEM.INI” 1005 Cannot remove *vcd from SYSTEM.INI 1006 Cannot remove *combuff from SYSTEM.INI 1007 Cannot remove comm.drv from SYSTEM.INI 1008 Cannot conﬁgure SYSTEM.INI...
Page 148 Netopia ISDN Modem User’s Guide Error Code 1021 1022 Problem Cannot remove TURBOVCD.386 from SYSTEM.INI Cannot remove TURBOBUF from SYSTEM.INI Corrective Action Remove the referenced ﬁle manually and/or call Farallon technical support.
Page 149: Farallon Technical Support
TS-1 Farallon Technical Support Farallon Communications is committed to providing its customers with reliable products and documentation, backed by excellent technical support. Before calling Farallon Look in this user’s guide for a solution to your problem. You may ﬁnd a solution in Chapter “Troubleshooting,”...
Page 150: Environment Proﬁle
When you are prepared, contact Farallon Customer Service by telephone, fax, or mail: Phone: (800) 782-6449 Fax: (510) 814-5023 Farallon Communications, Inc. Customer Service 2470 Mariner Square Loop Alameda, California 94501 U.S.A.
Page 151 Farallon BBS Farallon Bulletin Board Service: (510) 865-1321 You can also contact the Farallon Bulletin Board Service over your ISDN line. This allows you to test your ISDN connection and also download information from the BBS. Farallon BBS ISDN line: (510) 864-5562 or (510) 864-5563 FAX-Back This service provides technical notes which answer the most commonly asked questions, and offers solutions for many common...
Page 153: Glossary
GL-1 Glossary 5ESS: This is a digital switch used by many telephone companies and designed by AT&T. This switch provides both voice, data, and ISDN services and is capable of running either Custom or National ISDN (NI-1) software. 56 Kbps: The speed of an ISDN call when going between LATA boundaries without the use of out-of-band signaling.
Page 154 GL-2 Netopia ISDN Modem User’s Guide CPE: Customer Premise Equipment. This is the ISDN equipment provided by the customer to connect to an ISDN line. The Netopia ISDN Modem is considered Customer Premise Equipment. D channel: Delta channel. A 16 Kbps or 64 Kbps ISDN interface which carries signaling messages to control the B channels.
Page 155 Glossary GL-3 LATA: Local Access Transport Area. A LATA deﬁnes the historical boundary within which most Local Exchange Carriers (see also LEC) can provide end-to-end multi-switch service. If the called party is inside a different LATA than the call originator, the affected LECs may need to pass off the call to a long distance carrier (like AT&T, MCI, or Sprint).
Page 156 GL-4 Netopia ISDN Modem User’s Guide SPID: Service Proﬁle ID. This is an alphanumeric string provided by your telephone company that uniquely identiﬁes the services required by the Netopia ISDN Modem. Depending on the type of switch you are connecting to, you may have one, two, or no SPIDs. SS7: Signaling System 7.
Page 157: Index
Index Numerics 56K permissive dialing see Toll Saver Advanced window 5-9 to 5-12 agency approvals C-2 analog calls 6-12 connecting equipment 3-6 device ports 3-6, 6-11, C-1 Async-Sync PPP conversion see B channel Protocol, Protocol menu AT commands 6-2, A-1 to A-11 authentication 6-6 see also PAP, CHAP auto answer 5-8, A-12...
Page 158 IN-2 Netopia ISDN Modem User’s Guide Easy Setup window 5-6 to 5-8 Enable Auto Answer 5-8 Endpoint ID 5-12 Endpoint ID Class 5-12 events B-1 to B-2 exit see quit the ISDN Setup application factory settings 5-15 ﬁrmware downloading 7-8 to 7-10 updating 7-8 to 7-10 Flow Control 5-12 indicators see LEDs...
Page 159 Netopia ISDN Modem features 1-2 installing 3-1 to 3-6 package contents 1-3 speciﬁcations C-1 package contents 1-3 PAP 6-6, GL-3 conﬁguration 4-1 to 4-26 system requirements 1-4 physical dimensions C-1 pin assignments DB-9 C-4 DIN-8 C-5 RS-233-D C-3 placing calls 4-13, 5-20, 6-2 power requirements C-1 PPP 6-4, 6-6 authentication 6-6...
Page 160 IN-4 Netopia ISDN Modem User’s Guide switch deﬁned 2-5 type of conﬁguration 2-13 Switched 56 see Toll Saver calls system requirements Macintosh 1-4 PC 1-4 Terminal Endpoint Identiﬁers (TEIs) A-12 Terminal ID (TID) 2-5 testing the ISDN connection from a Macintosh computer 5-14 from a PC 4-19 to 4-20 Toll Saver calls 4-8, 6-8, A-9 troubleshooting...
Page 161: Limited Warranty And Limitation Of Remedies
Limited Warranty and Limitation of Remedies Farallon warrants to you, the end user, that the Netopia™ ISDN Modem (the “Product”) will be free from defects in materials and workmanship under normal use for a period of one (1) year from date of purchase.
Page 162 REGARDLESS OF WHETHER OR NOT ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, in no event will Farallon, its licensor(s) and the directors, ofﬁcers, employees or agents of any of them be liable to you for any consequential, incidental or indirect damages (including damages for loss of business proﬁts, business interruption, loss of business information, and the like) arising out the use or inability to use the product even if Farallon or...

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Farallon Netopia 412 User Manual

Chapter 1 - Introduction

Chapter 2 - Setting up ISDN Service

Chapter 3 - Installing the Netopia ISDN Modem

Chapter 4 - Conﬁguration Using a PC

Chapter 5 - Conﬁguration Using a Macintosh Computer

Chapter 6 - Advanced Features

Chapter 7 - Troubleshooting

Appendix A - Modem Operation

Appendix B - ISDN Events

Appendix C - Technical Speciﬁcations

Appendix C - Technical Specifications

Appendix D - about the COM Port Accelerator

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Summary of Contents for Farallon Netopia 412

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