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If you need service or assistance,
we suggest you follow these five steps:
1.
Before
calling
for assistance...
Performance
problems
often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher
will not run, or stops during
a cycle:
• Is the
door
tightly
closed
and
securely
latched?
• Has the cycle
been
correctly
set?
• Is the water turned
on?
• Have you checked
your home's main fuses or
circuit
breaker
box?
• Is the dishwasher
wired
into a live circuit with
the proper
voltage
?
• If the motor has stopped
because
of an over-
load, it will automatically
reset itself within
a
few minutes. If the motor does not start, call for
service.
If your dishwasher
seems to run too long:
• Are you using POTS & PANS Cycle?
The dish-
washer may be waiting
for the water to heat.
• Is your household
water
temperature
set too
low?
Low water
temperature
settings
will
cause
longer dishwasher
operating
times.
If water remains
in the dishwasher:
• Has the cycle
completed?
• A small amount of remaining
water is normal.
• Is drain air gap
clogged?
If detergent
remains in the covered
detergent
cup:
• Is the bottom
rack in backwards?
[The rack
bumpers
should
be at the front.]
• Isthe dishwasher
detergent
fresh and dry with-
out lumps?
• Is the cycle
completed?
2. ifyou
need assistance*..
Call
Whirlpool
COOL-LINE
_ service
as-
sistance
telephone
number.
Dial free from
anywhere
in the U.S.:
1-800-253-1301
and talk with one of our trained
consultants.
The
consultant
can instruct you in how to obtain
sat-
isfactory
operation
from your appliance
or, if
service
is necessary,
recommend
a qualified
service company
in your area.
3. If
you need
service*..
1
r
1
! f£_H-_AR£
I
FRANCHISED
SERVICE
Whirlpool
has a
nationwide
net-
work of franchised
TECH-CARE"
Serv-
ice
Companies.
TECH-CARE service
technicians
are
trained
to fulfill the
product
warranty
and
provide
after-
warranty
service,
anywhere
in the United States. To locate
TECH-
CARE service
in your area, call our COOL-LINE
service
assistance
telephone
number
(see Step
2] or look in your telephone
directory
Yellow
Pages under:
APPLIANCES
- HOUSEHOLD
-
ELECTRICAL
APPLIANCES
-
MAJOR
- SERVICE
& REPAIR
MAJOR
- REPAIRING
& PARTS
OR
WASHING
MACHINES,
DRYERS
& IRONERS
- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH CARE SERVICE
,_FRVI('t,:
('()Mt'A,_,IFS
XYZ SERVICE CO
123 Maple
999-9999
4. Ifyou
have a problem*..
Call our COOL-LINE service
assistance
tele-
phone number
[see Step 2] and talk with one of
our consultants,
or if you prefer, write to:
Mr. Donald
Skinner
Director
of Customer
Relations
Whirlpool
Corporation
2000 M-63
Benton Harbor, MI 49022
Please
include
a daytime
phone
number
in
your correspondence.
5• If you need FSP _'
replacement
parts*..
FSP is a registered
trademark
of Whirlpool
Corporation
for quality
parts. Look for this sym-
bol of quality
whenever
you need
a replace-
ment part for your Whirlpool
appliance.
FSPre-
placement
parts will fit right
and
work
right,
because
they are made to the same exacting
specifications
used
to
build
every
new
Whirlpool
appliance.
To locate
FSPreplacement
parts in your area,
refer to Step 3 above
or call
the Whirlpool
COOL-LINE service assistance
number
in Step 2.
*If you must call or write, please
provide:
model
number, serial number,
date of purchase,
and
a complete
description
of the problem.
This in-
formation
is needed
in order to better respond
to your request for assistance.
14
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