Log Files And Trace Files; Troubleshooting Hints - Oracle Unified Messaging Installation Manual

Log Files and Trace Files

Log Files and Trace Files
For installation troubleshooting, refer to the log file in:
$ORACLE_HOME/um/log/install.log
For background Oracle Unified Messaging processes troubleshooting, refer to
trace files in:
$ORACLE_HOME/um/trace
For Oracle Unified Messaging classes troubleshooting, refer to log file in:
$ORACLE_HOME/um/log/< date >.txt

Troubleshooting Hints

Make sure Oracle eMail Server is installed and working correctly,
1.
2.
3.
4.
Make sure that listeners on Oracle eMail Server and Oracle Unified Messaging
are working correctly (using tnsping from the machines).
Make sure that LDAP server is up and running correctly. You can issue the
following command using a browser:
ldap://< ldap machine name >/uid=1,< PAB_DOMAIN >,
4-2 Installation Guide
Connect directly to the IMAP ports of Oracle eMail Server:
$ telnet < es machine name > 143
If Oracle eMail Server is running imap4 correctly, login using:
a1 login helpdesk helpdesk
Response from the server should be:
a1 OK LOGIN completed
Log out of Oracle eMail Server:
a2 LOGOUT